#WiFi related issue/ USB connections

2 messages · Page 1 of 1 (latest)

open yoke
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Bought my Ultra 87 RTX about a week ago now and it’s been amazing, past few days I’ve had issues where the wifi would randomly disconnect if I was updating something on a game. I would have to restart the pc for my wifi to return. Today I had an issue when I playing a game my headphones,keyboard and mouse started bugging out. Headphones were making a buzzing sound and both keyboard and mouse stopped working. After restarting a few times and changing USB they started working again which was great. My issue now is the WiFi does not want to connect I have tried multiple things including other WiFi devices and I’m just hit with “unable to connect to this network” Any ideas or is this something I would have to return to be looked at properly?

Thanks!

scarlet runeBOT
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