New PC won't work | CyberPowerPC UK | Page 1

graceful jungle Jun 13, 2025, 5:08 PM

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Lights up and fans work but that's it

limber wagonBOT Jun 13, 2025, 5:08 PM

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Thread Created!

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graceful jungle Jun 13, 2025, 5:08 PM

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limber wagonBOT Jun 13, 2025, 5:15 PM

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Quick Start Guide

Before you turn on your computer, please follow these steps to ensure the system is properly prepared for operation.

royal ivy Jun 13, 2025, 5:15 PM

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wrong thing 😭

limber wagonBOT Jun 13, 2025, 5:16 PM

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Reseating RAM

graceful jungle Jun 13, 2025, 5:33 PM

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Did that, same thing

limber wagonBOT Jun 13, 2025, 5:33 PM

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cprgbglitch :tada: Congrats @graceful jungle, you levelled up to 4! :tada:

royal ivy Jun 13, 2025, 5:42 PM

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can you take one stick of RAM out but leave the other in?

graceful jungle Jun 13, 2025, 5:44 PM

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Okay that worked

royal ivy Jun 13, 2025, 5:44 PM

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can you swap the working ram stick into the empty slot? leave the other one out for now still

graceful jungle Jun 13, 2025, 5:46 PM

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Okay sure

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And it blue screened after a min 🥲

royal ivy Jun 13, 2025, 5:48 PM

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did it do that when it was in the other slot?

graceful jungle Jun 13, 2025, 5:48 PM

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graceful jungle Jun 13, 2025, 5:48 PM

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royal ivy did it do that when it was in the other slot?

I didn't let it run long enough

royal ivy Jun 13, 2025, 5:49 PM

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oh, can you try it?

graceful jungle Jun 13, 2025, 5:51 PM

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Yeah ill give that a try now

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Same thing

royal ivy Jun 13, 2025, 5:58 PM

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if you enter BIOS and disable XMP do you still have the same issues?

graceful jungle Jun 13, 2025, 6:02 PM

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Trying to enter bios

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And it's just stuck on this for 3min

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Restarted and same thing 😅

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sue maybe best to contact their support?

limber wagonBOT Jun 13, 2025, 6:08 PM

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cprgbglitch :tada: Congrats @graceful jungle, you levelled up to 5! :tada:

royal ivy Jun 13, 2025, 6:11 PM

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graceful jungle <:sue:1280171158108373125> maybe best to contact their support?

yeah let them know about the bluescreen and boot issues, specifically that removing one stick allows you to boot, but you experience memory related BSODs

graceful jungle Jun 13, 2025, 6:14 PM

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Yeah thanks ill just send it back 😅 these issues to start are not a good sign

royal ivy Jun 13, 2025, 6:14 PM

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graceful jungle Yeah thanks ill just send it back 😅 these issues to start are not a good sign

there's no need to send it back - they'll send you out new RAM

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and at the same time they deliver the new RAM they'll take back the old RAM (door swap)

thin imp Jun 13, 2025, 6:30 PM

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New PC blues and always on a Friday too

graceful jungle Jun 13, 2025, 7:01 PM

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aaaaaa aaaaaa

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meant to be 2 1t SSDs in it too and only showing 486GB and 911GB 😅 After finally being able to get onto it from changing the RAM around

graceful jungle Jun 13, 2025, 7:24 PM

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graceful jungle meant to be 2 1t SSDs in it too and only showing 486GB and 911GB 😅 After finall...

And frozen twice on me in 25min 🥲

vagrant oak Jun 14, 2025, 7:51 AM

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Sad

thin imp Jun 14, 2025, 7:52 AM

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It could be ram, and it could be the ram slots on the motherboard. Ideally I would go ahead and give them a call on Monday. Details below

limber wagonBOT Jun 14, 2025, 7:52 AM

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Customer Support

:telephone: 0333 323 7776
:e_mail: sales@cyberpowersystem.co.uk
:clock3: Monday - Friday, 9:00am - 5:30pm

Please ensure to include as much information about your query as possible, and ensure to include your order number if you require after-sales support.

#New PC won't work