PC wont boot | CyberPowerPC UK | Page 1

balmy sonnet Apr 12, 2024, 10:16 AM

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Yesterday I force shutdown my pc whilst an update was undergo and now today my pc seems to boot until it sees the bios page and restarts and does the whole process over and over again.

last ridgeBOT Apr 12, 2024, 10:16 AM

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Thread Created!

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zenith walrus Apr 12, 2024, 10:23 AM

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Was it a windows update? I imagine doing so has probably corrupted some of the files

last ridgeBOT Apr 12, 2024, 10:23 AM

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cprgbglitch :tada: Congrats @zenith walrus, you levelled up to 5! :tada:

balmy sonnet Apr 12, 2024, 10:24 AM

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zenith walrus Was it a windows update? I imagine doing so has probably corrupted some of the f...

yes it was a windows update

zenith walrus Apr 12, 2024, 10:27 AM

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Can you get into bios before it restarts, you might want to boot in safe mode and do a repair

balmy sonnet Apr 12, 2024, 10:27 AM

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zenith walrus Can you get into bios before it restarts, you might want to boot in safe mode an...

i can get into bios yes

zenith walrus Apr 12, 2024, 10:27 AM

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Turn off the pc and when turning back on press f8

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Or in bios turn on safe mode and boot it in safe mode

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Hopefully that at least gets you back onto your desktop

balmy sonnet Apr 12, 2024, 10:29 AM

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zenith walrus Or in bios turn on safe mode and boot it in safe mode

how do i go abouts to finding safe mode

zenith walrus Apr 12, 2024, 10:29 AM

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Press and hold f8 when restarting pc

balmy sonnet Apr 12, 2024, 10:31 AM

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zenith walrus Press and hold f8 when restarting pc

i cant do that i can only spam delete to get into my bios

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but now i cannot find safe mode

zenith walrus Apr 12, 2024, 10:33 AM

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What mobo do you have

balmy sonnet Apr 12, 2024, 10:33 AM

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z390

last ridgeBOT Apr 12, 2024, 10:33 AM

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cprgbglitch :tada: Congrats @balmy sonnet, you levelled up to 5! :tada:

zenith walrus Apr 12, 2024, 10:33 AM

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What make

balmy sonnet Apr 12, 2024, 10:34 AM

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msi

zenith walrus Apr 12, 2024, 10:34 AM

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Is it msi asrock asus etc

balmy sonnet Apr 12, 2024, 10:34 AM

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its only letting me get into bios by spamming del

zenith walrus Apr 12, 2024, 10:36 AM

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Have you tried f8 on restart

balmy sonnet Apr 12, 2024, 10:37 AM

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yeah and it doesnt do anything just repeats the cycle of restarting

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im in my bios thought thats the only thing i can do

zenith walrus Apr 12, 2024, 10:38 AM

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When does it restart itself

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After you exit bios?

balmy sonnet Apr 12, 2024, 10:38 AM

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it shows the msi symbol then instantly

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when booting up

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then instantly restarts

zenith walrus Apr 12, 2024, 10:38 AM

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https://youtu.be/hkCPf0uNLHo?si=Hpqt09mUSJF69QOv

YouTube

Davefinito

Enable Secure Boot in a Snap: MSI Motherboards with Ease!

Empower your PC's security with ease. Learn how to enable Secure Boot on MSI Motherboards in a snap. Don't let complicated tech hold you back. Satisfy your curiosity and take control of your data's safety. Watch now and secure your MSI motherboard with confidence!

Links:
▶ Windows 11 TPM fix Release Preview: https://blogs.windows.com...

▶ Play video

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Try that to get into secure boot

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If your bios look like that

balmy sonnet Apr 12, 2024, 10:42 AM

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i dont have the BIOS CSM option

zenith walrus Apr 12, 2024, 10:45 AM

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Is there a “security” section bottom right?

balmy sonnet Apr 12, 2024, 10:45 AM

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wait hold up

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i did enable secure boot and now it is frozen

zenith walrus Apr 12, 2024, 10:45 AM

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On what screen

balmy sonnet Apr 12, 2024, 10:45 AM

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its frozen once i applied it

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should i just restart by the plug

zenith walrus Apr 12, 2024, 10:49 AM

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I mean I wouldn’t suggest it as it could cause more issues, is it frozen completely and can’t use any mouse or keyboard inputs?

balmy sonnet Apr 12, 2024, 10:50 AM

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zenith walrus I mean I wouldn’t suggest it as it could cause more issues, is it frozen complet...

yes fully frozen

zenith walrus Apr 12, 2024, 10:50 AM

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Also is it a cyber power pc or custom?

balmy sonnet Apr 12, 2024, 10:50 AM

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zenith walrus Also is it a cyber power pc or custom?

cyber power

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its fully frozen i csnt do anything

zenith walrus Apr 12, 2024, 10:51 AM

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Strange one

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I would contact support, but you can try restarting it if you’d like

balmy sonnet Apr 12, 2024, 10:52 AM

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okok

last ridgeBOT Apr 12, 2024, 10:52 AM

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Customer Support

:telephone: 03333-237776
:e_mail: sales@cyberpowersystem.co.uk
:clock3: Monday - Friday, 9:00am - 5:30pm

Please ensure to include as much information about your query as possible, and ensure to include your order number if you require after-sales support.

zenith walrus Apr 12, 2024, 10:52 AM

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Powering down during windows updates can corrupt the OS making it impossible to startup

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The idea was trying to get into secure boot so you could get onto windows and then do some advanced startup and repair

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Which would then hopefully repair it for you

balmy sonnet Apr 12, 2024, 10:54 AM

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i restarted and am now on secure boot but its not worked still doing the same thing

zenith walrus Apr 12, 2024, 10:54 AM

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So you’re stuck in bios?

balmy sonnet Apr 12, 2024, 10:54 AM

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no i mean the restarting thing

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im back in bios now

zenith walrus Apr 12, 2024, 10:55 AM

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So it boots up and then restarts and just continues this without touching anything?

balmy sonnet Apr 12, 2024, 10:55 AM

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yeah

zenith walrus Apr 12, 2024, 10:55 AM

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Crazy

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Windows 11?

balmy sonnet Apr 12, 2024, 10:55 AM

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i was windows 10 but it keeps forcing me to update to 11 so this was probably the update to w11

zenith walrus Apr 12, 2024, 10:56 AM

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Ah

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Yeah I would imagine that would’ve corrupted the os completely

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Do you have like a usb with windows on it

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Or disc

balmy sonnet Apr 12, 2024, 10:56 AM

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nope

zenith walrus Apr 12, 2024, 10:56 AM

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Ah

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So it came pre installed?

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Windows I mean

balmy sonnet Apr 12, 2024, 10:57 AM

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it did but i have someone who does have windows on a stick

zenith walrus Apr 12, 2024, 10:58 AM

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I would contact customer service

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Not much else I could suggest really other than wiping everything and starting from scratch with new windows install

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But I’m not an expert so definitely contact support first they might be able to suggest something

balmy sonnet Apr 12, 2024, 10:59 AM

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okay

zenith walrus Apr 12, 2024, 10:59 AM

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Just in future never restart or power off pc doing updates ahaha

balmy sonnet Apr 12, 2024, 11:00 AM

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yupppp

balmy sonnet Apr 12, 2024, 12:12 PM

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@zenith walrus ive got the hard drive in but its still doing the restart thing what should i do

zenith walrus Apr 12, 2024, 12:12 PM

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What hard drive

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Do you mean the usb hard drive with windows on it?

balmy sonnet Apr 12, 2024, 12:13 PM

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zenith walrus Do you mean the usb hard drive with windows on it?

yep

zenith walrus Apr 12, 2024, 12:13 PM

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You would’ve needed to factory reset the pc beifre you can reinstall windows

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Ah

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You ok with factory resetting it?

balmy sonnet Apr 12, 2024, 12:13 PM

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yeah

zenith walrus Apr 12, 2024, 12:15 PM

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If it’s plugged in, in the bios there should be a boot order section

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Not sure where it is on msi boards

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Might be in the uefi menu

balmy sonnet Apr 12, 2024, 12:18 PM

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so i think the problem is that the bios is corrupt, ive removed the hard drive so it boots to my USB but still continues too restart. im just unsure on what to do now as i think its a motherboard issue when updating it has corrupted my bios files

zenith walrus Apr 12, 2024, 12:18 PM

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Have you rang support they will definitely be able to help

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Can you not navigate the bios?

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You can change boot order so usb boots first so didn’t need to remove hdd

balmy sonnet Apr 12, 2024, 12:19 PM

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zenith walrus Can you not navigate the bios?

ive managed to navigate the bios ive put the post beep on and it does it once then restarts

balmy sonnet Apr 12, 2024, 12:19 PM

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zenith walrus You can change boot order so usb boots first so didn’t need to remove hdd

ive already tried that yet still restarts

zenith walrus Apr 12, 2024, 12:19 PM

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Ah right

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Yeah not a clue then mate unfortunately

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If it won’t even boot from usb I would imagine there is something wrong with either the mobo or bios

last ridgeBOT Apr 12, 2024, 12:20 PM

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Customer Support

:telephone: 03333-237776
:e_mail: sales@cyberpowersystem.co.uk
:clock3: Monday - Friday, 9:00am - 5:30pm

Please ensure to include as much information about your query as possible, and ensure to include your order number if you require after-sales support.

zenith walrus Apr 12, 2024, 12:20 PM

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Ring them and they should be able to assist better than me

#PC wont boot