hybrid wolf Jan 14, 2024, 12:22 AM

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So when I'm in a game, my PC will either freeze, the audio will also freeze and I'll need to hold the power button to reset -

Or the screen will turn black, I will lose signal to my monitors but I will still hear everything happening in the game.

I have tried running DDU and reinstalling all my drivers, but as soon as I run furmark it froze again. I'm currently running it again just in case, and it has been running for 10 minutes without a crash. I've also tried updating my chipset drivers.

I tried running Cinebench, specifically the multi-core CPU stress test and always 5 minutes in the screen goes black and I need to hold the power button to restart.

GPU: Nvidia RTX 4080
CPU: AMD Ryzen 7800x3d
MB: MSI Tomahawk B650

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My temps seem okay - I've never seen my CPU go above 75

maiden cargo Jan 14, 2024, 12:24 AM

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Something is clearly going on here that shouldn't, so it crashes on a GPU test and CPU separately?

hybrid wolf Jan 14, 2024, 12:24 AM

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Yes, I've had it crash on both

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though last time I ran furmark, it was perfectly fine and didn't crash

maiden cargo Jan 14, 2024, 12:25 AM

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I'm going to recommend something odd, but it might be the RAM

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I think you should consider doing a memtest

robust onyxBOT Jan 14, 2024, 12:25 AM

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MemTest86 Memory Testing

:one: Download MemTest86 using the link below.
:two: Open the zip file you downloaded and run ImageUSB
:three: Click 'Extract', choose a File Location then click 'Extract' again.
:four: Run ImageUSB from the File Explorer windows which just opened and select your USB stick from the list.
:five: Click the Write button, ensuring that any files on your USB stick that you would like to keep are backed up.
:six: Shut down the PC you are going to be testing, insert the USB stick and press the following key while your PC is turning on, depending on your motherboard:
rog ASUS/ROG: F8
aorus Aorus/Gigabyte: F12
msi asrock MSI/ASRock/Cyberpower: F11
Then select your USB Drive from the list and press Enter.
:seven: Wait for the 10 second timer to finish and the test will begin.
:exclamation: If MemTest86 picks up an error, or the test has finished (It will stop automatically), let us know.

After making a MemTest86 USB, you will notice that your USB will have much less capacity. To fix this, reopen the ImageUSB tool, select Reformat USB drive under Step 2, then click Write again.

maiden cargo Jan 14, 2024, 12:26 AM

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Considering the fault happens on CPU and GPU and I don't think it is power related, could be though.

hybrid wolf Jan 14, 2024, 12:28 AM

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With the memtest - I'm only seeing my portable harddrive on there

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Or do I need a usb to test the ram?

maiden cargo Jan 14, 2024, 12:28 AM

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USB unfortunately

hybrid wolf Jan 14, 2024, 12:29 AM

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No worries, lemme go grab one

robust onyxBOT Jan 14, 2024, 12:29 AM

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cprgbglitch :tada: Congrats @hybrid wolf, you levelled up to 4! :tada:

maiden cargo Jan 14, 2024, 12:29 AM

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hybrid wolf No worries, lemme go grab one

Brill

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Now just to let you know, it might be wise to do this tomorrow considering it takes absolutely AGES to do

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I did one and it was like 3-4 hours?

hybrid wolf Jan 14, 2024, 12:31 AM

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oh, im already 10% done

maiden cargo Jan 14, 2024, 12:32 AM

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That's pass 1

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Are you booted into memtest?

hybrid wolf Jan 14, 2024, 12:33 AM

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this thing

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idk if its right

maiden cargo Jan 14, 2024, 12:33 AM

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Ah

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After that's done - I don't think you should start that process today until tomorrow as it could take some time

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Well I say tomorrow but you know what I mean 😂

hybrid wolf Jan 14, 2024, 12:34 AM

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I getcha lmao

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I have a bad sleep schedule anyway, I'll just let it run

maiden cargo Jan 14, 2024, 12:35 AM

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Brill

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If the issues with the ram are present it should pick it up fairly quickly

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Even if there is 1 error that could cause what you are describing

hybrid wolf Jan 14, 2024, 12:36 AM

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Okay the imagining is finished

maiden cargo Jan 14, 2024, 12:36 AM

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Actually let's check one thing real quick

maiden cargo Jan 14, 2024, 12:36 AM

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hybrid wolf Okay the imagining is finished

Brill

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So right-click windows icon open up event viewer

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Take a screenshot because I can't remember specifics facepalm

hybrid wolf Jan 14, 2024, 12:37 AM

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maiden cargo Jan 14, 2024, 12:38 AM

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Custom views, then go to administrative logs

hybrid wolf Jan 14, 2024, 12:39 AM

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maiden cargo Jan 14, 2024, 12:40 AM

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Press CTRL F and search for "NVL"

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Just checking for an Nvidia driver error

hybrid wolf Jan 14, 2024, 12:41 AM

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maiden cargo Jan 14, 2024, 12:41 AM

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Can you remember if you had black screens around then?

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12/1/24 8:44PM

hybrid wolf Jan 14, 2024, 12:43 AM

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I had issues with my computer freezing whilst streaming and playing a game around then

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I sent a ticket to cyberpower about it at around
Fri, 12 Jan, 20:53

maiden cargo Jan 14, 2024, 12:43 AM

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Ah right

hybrid wolf Jan 14, 2024, 12:43 AM

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The black screens started today

maiden cargo Jan 14, 2024, 12:43 AM

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Sounds like my 4070 that died this December

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There's going to be some hardware fault here, just gotta pinpoint it.

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The RAM can cause black screens and freezes and just cause GPU dying symptoms

hybrid wolf Jan 14, 2024, 12:45 AM

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So I should memtest, then?

maiden cargo Jan 14, 2024, 12:45 AM

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Yes

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#1195885687904411658 message

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Instructions all here so you should be in there soon

hybrid wolf Jan 14, 2024, 12:57 AM

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I just let this run then, ye?

maiden cargo Jan 14, 2024, 12:57 AM

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Yeah

hybrid wolf Jan 14, 2024, 1:01 AM

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At least if it's just the ram it's not the end of the world, if it's the mb it'll be a nightmare to take everything out and replace lmao

maiden cargo Jan 14, 2024, 1:13 AM

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I don't know if it's the motherboard tbh

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Any errors yet?

hybrid wolf Jan 14, 2024, 2:35 AM

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None yet

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Pass 3/4

hybrid wolf Jan 14, 2024, 4:09 AM

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We passed

hybrid wolf Jan 14, 2024, 4:17 AM

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maiden cargo I don't know if it's the motherboard tbh

Could it potentially be a bios issue? Pcpartpicker says this MB and cpu has compatability issues if the bios isnt updated

maiden cargo Jan 14, 2024, 10:15 AM

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hybrid wolf Could it potentially be a bios issue? Pcpartpicker says this MB and cpu has comp...

No - if it did it just wouldn't work.

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So I am quite confused, I think you need to get in touch with support to solve the issue.

robust onyxBOT Jan 14, 2024, 10:16 AM

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Customer Support

:telephone: 03333-237776
:e_mail: sales@cyberpowersystem.co.uk
:clock3: Monday - Friday, 9:00am - 5:30pm

Please ensure to include as much information about your query as possible, and ensure to include your order number if you require after-sales support.

hybrid wolf Jan 14, 2024, 3:18 PM

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maiden cargo No - if it did it just wouldn't work.

Hi there - So turns out I did a dumb and the black screen during stress tests were due to my monitors going idle. Sat through 10 minutes of furmark and cinebench and everything was all good.

Though as soon as I opened FFXIV, my entire system froze, audio kept playing but was very stutter-ey and crackle-ey, that's what initially happened that started this, any ideas?

maiden cargo Jan 14, 2024, 3:19 PM

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hybrid wolf Hi there - So turns out I did a dumb and the black screen during stress tests we...

I'm not sure if that adds up considering you are getting driver timeout errors

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The freeze stuff I'm not too sure if you did do a DDU - maybe try doing some windows repair?

robust onyxBOT Jan 14, 2024, 3:20 PM

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Disk Repair

System File Checker

SFC scans and repairs missing system files. Run the following command in Command Prompt as an Administrator.

sfc /scannow

DISM

DISM helps repair Windows image corruption. Run the following command in Command Prompt as an Administrator.

dism /online /cleanup-image /restorehealth

chkdsk (Check Disk)

Chkdsk scans for and fixes issues with your file system or disk. To run it, enter the following into a Command Prompt window with Administrative privileges.

chkdsk C: /f /r

maiden cargo Jan 14, 2024, 3:20 PM

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Since the RAM is good I'm saying the CPU and RAM is probably not the culprit

hybrid wolf Jan 14, 2024, 3:36 PM

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This probably not normal, right? i just copy pasted what the thing you posted said

#PC Crashing/freezing.

System File Checker

DISM

chkdsk (Check Disk)