No power to PC | CyberPowerPC UK | Page 1

uncut token Jan 7, 2024, 4:42 PM

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Just got this PC on Thursday, it’s been working fine, about an hour ago I was playing a game and the system immediately lost power. I have since checked the power cable by swapping it with a working one from another PC and I have tried different outlets. Any advice for what I can check on the system to see why it’s not getting any power?

cedar oyster Jan 7, 2024, 4:45 PM

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So is the PC not receiving any power or is there still LEDs or such lit up on the motherboard?

uncut token Jan 7, 2024, 4:45 PM

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No led power at all

cedar oyster Jan 7, 2024, 4:46 PM

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So just to get the basics crossed off, The PSU switch is in the I position?

uncut token Jan 7, 2024, 4:47 PM

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👍🏻 yep

cedar oyster Jan 7, 2024, 4:48 PM

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Alright, do me a favour and unplug the power cable from the back of the PC, and hold the front power button for about 10 seconds

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and then do this

sterile trellisBOT Jan 7, 2024, 4:48 PM

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Resetting CMOS

:one: Shut down your PC and unplug the power cord from the wall.
:two: Locate the CMOS battery (see the image below). On some motherboards, you may have to remove the graphics card in order to access it.
:three: Remove the CMOS battery from the motherboard by pressing down on the clip and pulling the battery out.
:four: Hold down the case power button for three seconds while your PC is unplugged.
:five: Install the CMOS battery back into the motherboard and plug the power cord back into the wall.
:six: Plug in and turn on your PC.

A video guide is also available below

cedar oyster Jan 7, 2024, 4:49 PM

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Leave that CMOS battery out for a good few minutes

uncut token Jan 7, 2024, 4:55 PM

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As per the video I’ll leave it out for 20min

sterile trellisBOT Jan 7, 2024, 4:55 PM

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cprgbglitch :tada: Congrats @uncut token, you levelled up to 1! :tada:

cedar oyster Jan 7, 2024, 4:56 PM

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Yeah, once you've put it back in, plug everything back in, and see if there's any power, if there isn't pop another message and we'll do another step 🙂

uncut token Jan 7, 2024, 5:19 PM

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Still no power unfortunately.

cedar oyster Jan 7, 2024, 5:20 PM

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Hmmm,

near helm Jan 7, 2024, 5:20 PM

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Systems don't randomly go kaput usually

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Are you plugged into a wall?

uncut token Jan 7, 2024, 5:27 PM

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Yes, this is a replacement PC and was working fine for a few days. Mid game the pc lost immediate power, I initially assumed because it was so sudden that there had been a power outage but it was only the pc that had no power.

cedar oyster Jan 7, 2024, 5:27 PM

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Say, Do you have a paper clip?

near helm Jan 7, 2024, 5:28 PM

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And what motherboard

cedar oyster Jan 7, 2024, 5:28 PM

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I wanna say...

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X670P WIFI

near helm Jan 7, 2024, 5:29 PM

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Ah noice

uncut token Jan 7, 2024, 5:31 PM

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cedar oyster Say, Do you have a paper clip?

I believe so…

cedar oyster Jan 7, 2024, 5:31 PM

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Try this for me, https://www.youtube.com/watch?v=QL7T_RcAT98&ab_channel=CyberPowerPCUK

YouTube

CyberPowerPC UK

The Paperclip Test | Tech Tips

Disclaimer: All guides provided are generalised information for personal troubleshooting. None of which are certified by the respective part manufacturers. Any improper installation/removal, mishandling, or negligence on your part, will be counted as physical damage and therefore void your warranty. If you have at anytime concerns or wariness pl...

▶ Play video

uncut token Jan 7, 2024, 5:51 PM

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Still no power at all

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This makes no sense at all

cedar oyster Jan 7, 2024, 5:56 PM

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You say it was a replacement PC, was this already sent back?

uncut token Jan 7, 2024, 6:02 PM

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No this one is a full replacement to another I was having issues with. The first PC I got did not boot to windows, the motherboard was replaced, then I was getting BSOD’s and I was sent this full replacement, it’s been with me since Thursday, I have plugged it in installed few games and today while in a game it just died. I must be cursed or something. In 25 years of dealing with PC’s including building systems of my own I have never ever seen issues like this. My last PC (it’s still running) has never had an issue.

cedar oyster Jan 7, 2024, 6:02 PM

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This is just bizarre..

near helm Jan 7, 2024, 6:05 PM

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uncut token Still no power at all

Both of those clips making good enough contact?

uncut token Jan 7, 2024, 6:09 PM

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I will give it another go but they seemed to be.

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Still no joy, I made sure it was making contact by pressing on the paper clip.

near helm Jan 7, 2024, 6:19 PM

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Hate to say it but.... Hopefully this time it gets resolved.

sterile trellisBOT Jan 7, 2024, 6:19 PM

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Customer Support

:telephone: 03333-237776
:e_mail: sales@cyberpowersystem.co.uk
:clock3: Monday - Friday, 9:00am - 5:30pm

Please ensure to include as much information about your query as possible, and ensure to include your order number if you require after-sales support.

near helm Jan 7, 2024, 6:20 PM

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They are friendly and hopefully all your experiences with them have been good - might have just gotten very, very unlucky.

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It is a computer after all so the warranty should back it up

uncut token Jan 7, 2024, 6:22 PM

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Well thanks for your efforts to you both, I have never been so disappointed.

sterile trellisBOT Jan 7, 2024, 6:22 PM

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cprgbglitch :tada: Congrats @uncut token, you levelled up to 2! :tada:

#No power to PC