Support for @shepgaming | CyberPowerPC UK | Page 1

graceful sphinx Nov 25, 2023, 5:44 PM

#

@lofty kettle

#

Can you see this post

snow burrow Nov 25, 2023, 5:45 PM

#

lofty kettle Nov 25, 2023, 5:45 PM

#

Hi guys thank you for helping

snow burrow Nov 25, 2023, 5:45 PM

#

To be honest, it sounds like something you would have to resolve with support

#

What is your powersupply?

lofty kettle Nov 25, 2023, 5:45 PM

#

So yeah, as per the screen shot. When to turn on my pc this morning and it died

snow burrow Nov 25, 2023, 5:45 PM

#

Ergh that feeling must suck.

snow burrow Nov 25, 2023, 5:46 PM

#

snow burrow What is your powersupply?

Yeah, I just want to know what model your PSU is.

lofty kettle Nov 25, 2023, 5:46 PM

#

snow burrow What is your powersupply?

CORSAIR PSU 1000W RME SERIES RM1000E CP-9020250-UK

snow burrow Nov 25, 2023, 5:47 PM

#

Interesting

lofty kettle Nov 25, 2023, 5:47 PM

#

I’ve only had the pc since March this year

snow burrow Nov 25, 2023, 5:47 PM

#

Well, the PC is still in warranty and will get sorted very fast.

#

I can assure you CPUK will take care of you with top tier support.

celest vapor Nov 25, 2023, 5:48 PM

#

Wait, I'm confused, have you tried a different power cable?

graceful sphinx Nov 25, 2023, 5:48 PM

#

No power at all to the pc?

snow burrow Nov 25, 2023, 5:49 PM

#

Actually it might be some short circuit protection

graceful sphinx Nov 25, 2023, 5:49 PM

#

Tried cmos?

snow burrow Nov 25, 2023, 5:49 PM

#

Corsair PSUs do that I think

#

Yea do a CMOS

lofty kettle Nov 25, 2023, 5:49 PM

#

celest vapor Wait, I'm confused, have you tried a different power cable?

Changed the old blown fuse for a new one and tried again. I do have another power cable as well but trying to limit fiddling around with it until I spoke with someone from CP

snow burrow Nov 25, 2023, 5:49 PM

#

lofty kettle Changed the old blown fuse for a new one and tried again. I do have another powe...

Changing your PSU cable is a smart choice.

turbid fernBOT Nov 25, 2023, 5:49 PM

#

Resetting CMOS

:one: Shut down your PC and unplug the power cord from the wall.
:two: Locate the CMOS battery (see the image below). On some motherboards, you may have to remove the graphics card in order to access it.
:three: Remove the CMOS battery from the motherboard by pressing down on the clip and pulling the battery out.
:four: Hold down the case power button for three seconds while your PC is unplugged.
:five: Install the CMOS battery back into the motherboard and plug the power cord back into the wall.
:six: Plug in and turn on your PC.

A video guide is also available below

snow burrow Nov 25, 2023, 5:50 PM

#

Jack I would do this first

#

the JBAT1 header

#

Short it with a screw driver for a few seconds and it will reset the CMOS and we can see, doesn't sound like they wanna go through the effort - unless you do.

graceful sphinx Nov 25, 2023, 5:51 PM

#

Try the other cable if that dosent work, can try the above, if you're not comfortable in doing so advise waiting until you've spoken with cyberpower 👍

snow burrow Nov 25, 2023, 5:51 PM

#

Might need to know your motherboard to see the position of the header

#

If that doesn't work you can try the actual battery reset, that is 100% fool proof

graceful sphinx Nov 25, 2023, 5:52 PM

#

snow burrow Short it with a screw driver for a few seconds and it will reset the CMOS and we...

Didn't know about this ngl think

lofty kettle Nov 25, 2023, 5:53 PM

#

snow burrow Might need to know your motherboard to see the position of the header

MSI MAG Z790 TOMAHAWK WIFI

snow burrow Nov 25, 2023, 5:53 PM

#

Oh lovely

#

Dedicated CMOS clear on the motherboard rear IO

snow burrow Nov 25, 2023, 5:53 PM

#

graceful sphinx Didn't know about this ngl <:think:1055850190017409185>

kek It is easier, but you aren't removing it physically so some room for error :/

lofty kettle Nov 25, 2023, 5:54 PM

#

Ok. I’ll look at trying these things.. I’m just worried about messing it up but I’m sure it’s quite easy

snow burrow Nov 25, 2023, 5:54 PM

#

lofty kettle Ok. I’ll look at trying these things.. I’m just worried about messing it up but ...

Nah, nothing involved.

lofty kettle Nov 25, 2023, 5:54 PM

#

I’ll try it now.

snow burrow Nov 25, 2023, 5:54 PM

#

#

See the clear CMOS button?

#

Hold that for a few seconds.

#

With the power not in*

lofty kettle Nov 25, 2023, 5:55 PM

#

I’ll just set all the wires up again.

snow burrow Nov 25, 2023, 5:56 PM

#

Sounds good!

lofty kettle Nov 25, 2023, 5:56 PM

#

So at the moment I have nothing connected.

#

Shall I just press and hold that button now?

#

With nothing connects

snow burrow Nov 25, 2023, 5:56 PM

#

Yes

lofty kettle Nov 25, 2023, 5:57 PM

#

snow burrow Hold that for a few seconds.

Done that for 10s

snow burrow Nov 25, 2023, 5:57 PM

#

Sounds good

lofty kettle Nov 25, 2023, 5:57 PM

#

Now try to connect all cables and power up the pc?

snow burrow Nov 25, 2023, 5:58 PM

#

Just with the power cord first.

#

No display or nothing

lofty kettle Nov 25, 2023, 5:59 PM

#

Power tripped instantly before I could even press the power button on the front of the PC. Just tripped at the main trip board for the house

snow burrow Nov 25, 2023, 6:00 PM

#

Have you got an extension lead?

lofty kettle Nov 25, 2023, 6:00 PM

#

Yes. With surge protection

snow burrow Nov 25, 2023, 6:01 PM

#

Is that the issue?

lofty kettle Nov 25, 2023, 6:01 PM

#

#

No, as I have a tv attached to it as well

#

The tv works

celest vapor Nov 25, 2023, 6:01 PM

#

Can you plug your PC directly into the wall? with a new power plug

#

just to test it

snow burrow Nov 25, 2023, 6:02 PM

#

Yeah please use a new power plug

lofty kettle Nov 25, 2023, 6:03 PM

#

celest vapor Can you plug your PC directly into the wall? with a new power plug

Super worried about doing this but if you think it’s safe.

lofty kettle Nov 25, 2023, 6:04 PM

#

snow burrow Yeah please use a new power plug

I have one.

celest vapor Nov 25, 2023, 6:04 PM

#

I mean PCs are designed to plug straight into the wall, that's not a problem

#

it's just to rule out the extension cord being a problem with the amount of power a PC uses

lofty kettle Nov 25, 2023, 6:04 PM

#

Do I need to press and hold that little button again?

snow burrow Nov 25, 2023, 6:04 PM

#

Probably not

celest vapor Nov 25, 2023, 6:05 PM

#

I'd say just try turning it on

lofty kettle Nov 25, 2023, 6:05 PM

#

Ok.. I will try the now power cord now and straight into the wall.

#

It blow the mains power to the house again. As soon as I tried to turn on the master switch at the back. Didn’t manage to try the front power button.

celest vapor Nov 25, 2023, 6:09 PM

#

wtf

#

Yeah I'd say leave it, contact CPUK on Monday

#

Was that on the new plug?

lofty kettle Nov 25, 2023, 6:09 PM

#

Yes

snow burrow Nov 25, 2023, 6:09 PM

#

Thats odd

lofty kettle Nov 25, 2023, 6:10 PM

#

Yep.

#

Was working Wednesday

celest vapor Nov 25, 2023, 6:10 PM

#

Corsair PSUs are normally quite good

lofty kettle Nov 25, 2023, 6:11 PM

#

The original cable, yes

snow burrow Nov 25, 2023, 6:11 PM

#

Sorry that was a stupid question facepalm You have two cables?

lofty kettle Nov 25, 2023, 6:11 PM

#

I got one cable from you guys and the other is a similar “kettle” pc cable

snow burrow Nov 25, 2023, 6:12 PM

#

No

#

Don't use that I think some are quite different

graceful sphinx Nov 25, 2023, 6:12 PM

#

If it's blowing the mains to the house then it's likely an issue with the psu and needs replacing

snow burrow Nov 25, 2023, 6:12 PM

#

^^

lofty kettle Nov 25, 2023, 6:12 PM

#

graceful sphinx If it's blowing the mains to the house then it's likely an issue with the psu an...

That’s what I am thinking

snow burrow Nov 25, 2023, 6:12 PM

#

You will get it sorted next week, contact

turbid fernBOT Nov 25, 2023, 6:13 PM

#

Customer Support

:telephone: 03333-237776, Option 1
:e_mail: sales@cyberpowersystem.co.uk
:clock3: Monday - Friday, 9:00am - 5:30pm

Please ensure to include as much information about your query as possible, and ensure to include your order number if you require after-sales support.

snow burrow Nov 25, 2023, 6:13 PM

#

I am sorry for the experience you are having - CPUK will sort it out well!

graceful sphinx Nov 25, 2023, 6:13 PM

#

Contact support and they'll get back to you Monday when they're open pepeokhand

celest vapor Nov 25, 2023, 6:13 PM

#

I mean Corsair has so much faith in their PSUs, it's like a 10 year warranty or something on those things (or certain models)

lofty kettle Nov 25, 2023, 6:13 PM

#

Ok. Thank you. Yeah, I’m sure we will.

snow burrow Nov 25, 2023, 6:13 PM

#

celest vapor I mean Corsair has so much faith in their PSUs, it's like a 10 year warranty or ...

Still happens.

#

Has to be VERY rare

celest vapor Nov 25, 2023, 6:13 PM

#

electrical lottery

lofty kettle Nov 25, 2023, 6:14 PM

#

Just my luck it happens on a base raiding weekend hahaha

snow burrow Nov 25, 2023, 6:15 PM

#

Hopefully you can recieve your system back working soon.

celest vapor Nov 25, 2023, 6:15 PM

#

If you don't mind me asking, what kinda specs you running with?

lofty kettle Nov 25, 2023, 6:16 PM

#

I’ll contact them Monday and see what they can do.

#

Do you mean GPU

celest vapor Nov 25, 2023, 6:16 PM

#

GPU, CPU

lofty kettle Nov 25, 2023, 6:16 PM

#

One sec.

#

NVIDIA MSI RTX 4070 TI 12GB SUPRIM SE [GEFORCE RTX 4070 Ti SUPRIMSE 12G]

#

INTEL CORE 13TH GEN I9 13900K RETAIL - BX8071513900K

celest vapor Nov 25, 2023, 6:18 PM

#

damn a pretty good system you got there

snow burrow Nov 25, 2023, 6:18 PM

#

That is some lovely stuff!, hopefully you can get back to gaming soon pepehypers

lofty kettle Nov 25, 2023, 6:19 PM

#

Yep. It’s all high Quality stuff 😢

#

Wasn’t cheap

snow burrow Nov 25, 2023, 6:19 PM

#

CPUK treats your system like its their own - ultimate care :))

#

It can be resolved and shipped next week I reckon

celest vapor Nov 25, 2023, 6:20 PM

#

Trust me, you'll get it up and running again and it'll live a long and healthy life

lofty kettle Nov 25, 2023, 6:20 PM

#

Hope so.

celest vapor Nov 25, 2023, 6:20 PM

#

I'm running the same PSU, always had Corsair power supplies so this kinda thing is very rare

lofty kettle Nov 25, 2023, 6:23 PM

#

I’ll just have to wait to see what they say on Monday. Is there a reference number or something that they can read this info or is it for me to explain again.

#Support for @shepgaming