Pc Connection with Monitor, keyboard and mouse | CyberPowerPC UK | Page 1

lucid marten Nov 6, 2023, 8:37 PM

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Hi guys I’m getting an issue where my pc is turning on fine but it’s not connecting to my monitor and it’s not powering my keyboard and mouse anyone know how to sort this?

vagrant spruceBOT Nov 6, 2023, 8:37 PM

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cprgbglitch :tada: Congrats @lucid marten, you levelled up to 2! :tada:

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Monitor Cables

If you have a discrete GPU then you need to plug your monitor cable into the graphics card, not the motherboard. This can be found on the Quick Start Guide which was emailed to you, or you can download it with the /tag guide command.

dusty lantern Nov 6, 2023, 8:38 PM

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Check that you are doing this properly first.

lucid marten Nov 6, 2023, 8:40 PM

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dusty lantern Check that you are doing this properly first.

Yeah I’ve done this all right, it was working fine yesterday but I took out the hdmi to plug into another console and put it back in today and now this has happened

dusty lantern Nov 6, 2023, 8:40 PM

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lucid marten Yeah I’ve done this all right, it was working fine yesterday but I took out the ...

Ah.

lucid marten Nov 6, 2023, 8:41 PM

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dusty lantern Ah.

It’s happened before but fixed itself pretty quick, this is the longest it’s happened before

dusty lantern Nov 6, 2023, 8:41 PM

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Right.

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Faulty connection, probably?

vagrant spruceBOT Nov 6, 2023, 8:41 PM

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Reseating GPU

lucid marten Nov 6, 2023, 8:50 PM

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Doesn’t seem to have fixed it

dusty lantern Nov 6, 2023, 8:50 PM

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Hmm

lucid marten Nov 6, 2023, 8:50 PM

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Normally when I switch my pc on it beeps and everything comes on, but now I don’t hear the beeps

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Only things that come on are the rgb and a white light on the motherboard

silk sparrow Nov 6, 2023, 8:51 PM

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Could you send a photo of the mobo? What white light is on?

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is it the debug lights

lucid marten Nov 6, 2023, 8:52 PM

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Not sure if that’s very clear

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It’s got VGA next to it

dusty lantern Nov 6, 2023, 8:53 PM

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You just reseat your GPU, can I see?

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Might be a weird case of a GPU kicking the bucket

lucid marten Nov 6, 2023, 8:54 PM

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dusty lantern Nov 6, 2023, 8:54 PM

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What is your CPU?

lucid marten Nov 6, 2023, 8:56 PM

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It’s an Amd ryzen 5 5600g

silk sparrow Nov 6, 2023, 8:58 PM

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That should have intergrated graphics

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Could always try the intergrated to see if its a GPU issue

vagrant spruceBOT Nov 6, 2023, 8:58 PM

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Monitor Cables

If you have a discrete GPU then you need to plug your monitor cable into the graphics card, not the motherboard. This can be found on the Quick Start Guide which was emailed to you, or you can download it with the /tag guide command.

silk sparrow Nov 6, 2023, 8:58 PM

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do this in opposite

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plug into the yellow

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and see if you get an output

lucid marten Nov 6, 2023, 9:00 PM

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This is how it’s plugged in, not sure if that’s what u mean, this is how it’s been plugged in since the day I got my pc

silk sparrow Nov 6, 2023, 9:01 PM

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Huh..

dusty lantern Nov 6, 2023, 9:01 PM

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lucid marten This is how it’s plugged in, not sure if that’s what u mean, this is how it’s be...

You said you did it right.

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lucid marten Nov 6, 2023, 9:02 PM

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Just tried that and still no signal

dusty lantern Nov 6, 2023, 9:02 PM

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Restart the PC

lucid marten Nov 6, 2023, 9:03 PM

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Still no

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Even still my kbm aren’t powered either

dusty lantern Nov 6, 2023, 9:07 PM

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Maybe something else is at play.

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Swap cords?

lucid marten Nov 6, 2023, 9:17 PM

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Doesn’t seem to work

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I’ve tried plugging my keyboard and mouse into the usb slots on the top of my pc too and that doesn’t even work

dusty lantern Nov 6, 2023, 9:24 PM

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Contact support. Im clueless, sorry.

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Were you always using the ports on the motherboard rather than use those?

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have these ever been used?

vagrant spruceBOT Nov 6, 2023, 9:25 PM

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Customer Support

:telephone: 03333-237776, Option 1
:e_mail: sales@cyberpowersystem.co.uk
:clock3: Monday - Friday, 9:00am - 5:30pm

Please ensure to include as much information about your query as possible, and ensure to include your order number if you require after-sales support.

lucid marten Nov 6, 2023, 9:25 PM

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No I’ve never plugged anything into those until now

vagrant spruceBOT Nov 6, 2023, 9:25 PM

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cprgbglitch :tada: Congrats @lucid marten, you levelled up to 3! :tada:

dusty lantern Nov 6, 2023, 9:25 PM

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lucid marten No I’ve never plugged anything into those until now

I wonder, did you do any gaming on the machine?

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You wouldn't of gotten anything good out of the IGPU.

lucid marten Nov 6, 2023, 9:26 PM

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Yeah I’ve been using my pc strictly for gaming the way it is for nearly a year now

dusty lantern Nov 6, 2023, 9:26 PM

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Ouch

silk sparrow Nov 6, 2023, 9:26 PM

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Oh dear,

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That poor GPU has been abandoned

dusty lantern Nov 6, 2023, 9:27 PM

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Well, when you get it resolved, its going to be night and day.

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Always use that GPU!

lucid marten Nov 6, 2023, 9:27 PM

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I haven’t screwed up the motherboard have I?

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The way I’ve had it hasn’t damaged anything?

dusty lantern Nov 6, 2023, 9:28 PM

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Oh no, that doesn't do anything

silk sparrow Nov 6, 2023, 9:28 PM

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It's just PCs doing PC things

lucid marten Nov 6, 2023, 9:28 PM

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Oh ok

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Thanks for your help up until now, I’ve submitted a form, hopefully I can get this resolved !

dusty lantern Nov 6, 2023, 9:35 PM

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pepeokhand Hope it all goes well!

silk sparrow Nov 6, 2023, 9:36 PM

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Say... it's a HUGE long shot, but PCs being PCs, it's not entirely off the table, Have you tried reseating RAM?

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How many sticks do you have? Try booting with just one in the first slot

bronze crypt Nov 20, 2023, 1:36 AM

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Did you fix this?

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I got the same problem rn already removed the cmos battery and left it while the pc was off for like 30 minutes and reseated the ram a few times

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I also checked for loose cords and made sure that the cords below my graphics card are plugged in

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My headphones also get power when i plug them in but my mouse or keyboard wont at all

vagrant spruceBOT Nov 20, 2023, 1:41 AM

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cprgbglitch :tada: Congrats @bronze crypt, you levelled up to 1! :tada:

novel iron Nov 20, 2023, 6:29 AM

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I have the same problem

bronze crypt Nov 20, 2023, 7:38 AM

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When it happened to me the first time i removed the cmos battery and messed with the ram a bit and i was good

#Pc Connection with Monitor, keyboard and mouse