PC keeps crashing restarting itself | CyberPowerPC UK | Page 1

arctic belfry · 2023-10-29T09:13:12.153Z

:tada: Congrats ** **, you levelled up to **1**! :tada:

arctic belfryBOT Oct 29, 2023, 9:13 AM

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cprgbglitch :tada: Congrats @flint gale, you levelled up to 1! :tada:

magic gale Oct 29, 2023, 10:04 AM

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Hi there! Before we do anything I just want to know a bit more about this issue if that's ok. You can try what I send below.

For HWINFO use sensors only and primarily go for the CPU temperature, the hottest one.
Do a cinebench run and look at the temperatures, if it's not crashing and the temperatures are fine then in HWINFO scroll down to GPU temperatures and open up Furmark. If that is okay we can do Furmark and Cinebench together, no need for HWINFO everything should be fine. If no crashes let me know.

arctic belfryBOT Oct 29, 2023, 10:05 AM

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HWiNFO

Download either the Installer or Portable version
For temperatures, run in Sensor Only mode.

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Furmark GPU Stress Testing

:one: Open the link below, choose latest version on the left, then click the Orange Download button.
:two: Open up the file you just downloaded, accept the license agreement and continue through the setup.
:three: Uncheck 'Launch FurMark release notes', leave 'Launch FurMark' checked, and click Finish.
:four: Leave everything on the defaults, select 'GPU Stress Test', and allow that to run for two hours.
:exclamation: If your PC freezes or crashes while running the test, or the two hours are up, let us know.

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Cinebench R23

magic gale Oct 29, 2023, 10:05 AM

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Alternatively you can use OCCT which is the preferred method here

arctic belfryBOT Oct 29, 2023, 10:05 AM

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OCCT

magic gale Oct 29, 2023, 10:05 AM

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If all else fails, try to do a memory test

arctic belfryBOT Oct 29, 2023, 10:06 AM

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MemTest86 Memory Testing

:one: Download MemTest86 using the link below.
:two: Open the zip file you downloaded and run ImageUSB
:three: Click 'Extract', choose a File Location then click 'Extract' again.
:four: Run ImageUSB from the File Explorer windows which just opened and select your USB stick from the list.
:five: Click the Write button, ensuring that any files on your USB stick that you would like to keep are backed up.
:six: Shut down the PC you are going to be testing, insert the USB stick and press the following key while your PC is turning on, depending on your motherboard:
rog ASUS/ROG: F8
aorus Aorus/Gigabyte: F12
msi asrock MSI/ASRock/Cyberpower: F11
Then select your USB Drive from the list and press Enter.
:seven: Wait for the 10 second timer to finish and the test will begin.
:exclamation: If MemTest86 picks up an error, or the test has finished (It will stop automatically), let us know.

After making a MemTest86 USB, you will notice that your USB will have much less capacity. To fix this, reopen the ImageUSB tool, select Reformat USB drive under Step 2, then click Write again.

magic gale Oct 29, 2023, 10:07 AM

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I really hope to find your issue but incase you don't, there is always support to come collect your computer and use your included warranty to help fix this

arctic belfryBOT Oct 29, 2023, 10:07 AM

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Customer Support

:telephone: 03333-237776, Option 1
:e_mail: [email protected]
:clock3: Monday - Friday, 9:00am - 5:30pm

Please ensure to include as much information about your query as possible, and ensure to include your order number if you require after-sales support.

magic gale Oct 29, 2023, 10:07 AM

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Hope you find your issue 🙂 - if you do we can help further!

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If nothing here is triggering anything, and it's new, what's the harm in doing a clean windows install?

arctic belfryBOT Oct 29, 2023, 10:08 AM

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Windows 11 Installation

If you are upgrading from Windows 10, you may need to enable TPM and Secure Boot in order to proceed with the Windows 11 installation - please follow the TPM & Secure Boot guide below first.

:warning: When reinstalling Windows, you will lose any files which are not backed up to the cloud or an external drive - please ensure any files you would like to keep are backed up before continuing.

:one: Click the button below and download the 'Create Windows 11 Installation Media' tool.
:two: Follow through the installation tool, and choose 'USB flash drive' when prompted. Your USB flash drive must be 8GB or greater.
:three: Once the tool has finished, shut down the PC you're installing Windows on and insert the USB drive.
:four: Next, repeatedly press the following key while your PC is turning on, depending on your motherboard:
rog ASUS/ROG: F8
aorus Aorus/Gigabyte: F12
msi asrock MSI/ASRock/Cyberpower: F11
Then choose your USB drive from the list to boot from it.
:five: Follow through the installation tool. When it asks for your product key, click Skip - your PC will automatically reactivate. Make sure to select the same Windows version as you ordered with your PC, then choose a Custom installation.
:six: Select the drive in which you would like to install Windows on (you will want to install Windows on your SSD, this is typically a smaller drive), delete any partitions which already exist and then select Drive # Unallocated Space, and click Next.
:seven: Once your PC restarts, you will be taken to the first-time setup screen, where you can setup your user account and preferences.

magic gale Oct 29, 2023, 10:13 AM

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Someone mentioned a windows repair too, let me check what command that was

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CMD in administrator then chkdsk /f /r

#PC keeps crashing restarting itself