New PC failure | CyberPowerPC UK | Page 1

spiral lake Oct 22, 2023, 9:44 AM

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Hi

My new PC came yesterday, thank you, but I'm getting graphical artifacting and shut downs as soon as it turns on.Is it recommended to wait till tomorrow or are there things that I can try beforehand. Thank you

bronze scrollBOT Oct 22, 2023, 9:50 AM

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Display Driver Uninstaller

:one: Download the driver for your GPU from the manufacturer's website using the links below, but don't install them yet.
:two: Download the latest version of DDU by clicking the button below, clicking on the top post which is called "Display Driver Uninstaller (DDU) VXX.X.X.X Released", and clicking ***Official Download Here*** in that post.
:three: Disconnect from the Internet by unplugging your ethernet cable or turning off WiFi in the bottom-right corner.
:four: Open the program you just downloaded, choose a location for DDU to be saved, then click Extract
:five: Open the Start Menu, click the power icon then hold Shift on your keyboard and click Restart. Once your PC has restarted, select Troubleshoot > Advanced options > Startup Settings > Restart, and press 4 to load into safe mode.
:six: Find the folder you extracted DDU into and open Display Driver Uninstaller.
:seven: On the right side, select the type as GPU, and the brand as the manufacturer of your GPU. Then, click 'Clean and Restart'.
:eight: Once you have loaded back into Windows, install the GPU drivers you downloaded earlier. Once they have installed, connect back to the Internet.

sand mulch Oct 22, 2023, 9:51 AM

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Try a DDU see if it helps if not it could be faulty GPU

tardy oxide Oct 22, 2023, 9:55 AM

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If it is a faulty GPU, can always try onboard graphics if the CPU supports it

spiral lake Oct 22, 2023, 10:04 AM

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tardy oxide If it is a faulty GPU, can always try onboard graphics if the CPU supports it

Just trying to follow the BOT instructions and the PC has booted with 1024*768 resolution, so i wonder if the onboard has kicked in. Thank you

tardy oxide Oct 22, 2023, 10:13 AM

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spiral lake Just trying to follow the BOT instructions and the PC has booted with 1024*768 r...

That'll be because the drivers have been uninstalled, Is it a NVIDA graphics card or AMD?

bronze scrollBOT Oct 22, 2023, 10:14 AM

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Monitor Cables

If you have a discrete GPU then you need to plug your monitor cable into the graphics card, not the motherboard. This can be found on the Quick Start Guide which was emailed to you, or you can download it with the /tag guide command.

tardy oxide Oct 22, 2023, 10:14 AM

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Just double checking too,

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Are you plugged into the graphics card?

spiral lake Oct 22, 2023, 10:19 AM

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tardy oxide Are you plugged into the graphics card?

Plugged into the 7900xtx, yes

tardy oxide Oct 22, 2023, 10:21 AM

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https://www.amd.com/en/support/graphics/amd-radeon-rx-7000-series/amd-radeon-rx-7900-series/amd-radeon-rx-7900xtx

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If you install the graphic drivers using that website

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if you haven't already done that

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Once the drivers are installed, you would right click on the desktop, Display Settings

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and then scroll down to Display Resolution, and set it to your monitor's resolution

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Just realised, it would've booted into that resolution because of safe mode

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Just checking you followed all the steps before the graphic drivers, yeah?

spiral lake Oct 22, 2023, 10:37 AM

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Adrenaline says that the display drivers are up to date, but the monitor is connected to the microsoft basic display and wont allow display resolution to display. Ah well, thank you for trying

bronze scrollBOT Oct 22, 2023, 10:37 AM

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cprgbglitch :tada: Congrats @spiral lake, you levelled up to 1! :tada:

tardy oxide Oct 22, 2023, 10:38 AM

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spiral lake Adrenaline says that the display drivers are up to date, but the monitor is conn...

Did you do all the steps? and then restart the system to get out of safe mode?

spiral lake Oct 22, 2023, 10:39 AM

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Yes, to the best of my knowledge

tardy oxide Oct 22, 2023, 10:39 AM

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Hmmm

spiral lake Oct 22, 2023, 10:40 AM

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Graphics card RGB is on, connections seem solid

tardy oxide Oct 22, 2023, 10:41 AM

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@opaque void save us, What do you think? Done DDU and he can only get Microsoft basic display adapter

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after installing drivers

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You would only really get the basic display adapter if there was no other drivers installed

opaque void Oct 22, 2023, 10:43 AM

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Ok, so the GPU works?

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A DDU and only Microsoft display driver, and while connected to the internet, no windows auto driver?

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I don't think it's adrenaline doing this otherwise windows would of done something

tardy oxide Oct 22, 2023, 10:45 AM

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The GPU sounds like its giving a display, but the only display driver that is available is the basic windows

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which is wha

spiral lake Oct 22, 2023, 10:47 AM

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opaque void A DDU and only Microsoft display driver, and while connected to the internet, no...

Yes, GPU seems to be powered and connected properly. I've checked in device manager and it also says most up to date drivers installed.

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Sorry to be a pain, but would a full system reset then updating the drivers help?

opaque void Oct 22, 2023, 10:47 AM

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Oh huh?

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It's up to date?

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Show me

spiral lake Oct 22, 2023, 10:50 AM

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hERE YOU GO

opaque void Oct 22, 2023, 10:51 AM

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spiral lake Sorry to be a pain, but would a full system reset then updating the drivers help...

Well do a "restart" first (windows does this fast boot thing and it's really annoying because it can mess up some silly stuff)

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Don't do a shutdown

opaque void Oct 22, 2023, 10:51 AM

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spiral lake hERE YOU GO

I wouldn't go through windows personally, adrenaline says it is so we hope on a restart

spiral lake Oct 22, 2023, 10:52 AM

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Yes, adrenaline says its up to date

opaque void Oct 22, 2023, 10:52 AM

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Restart time

spiral lake Oct 22, 2023, 10:57 AM

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Still no joy I'm afraid. Display still connected to Basic Display Driver and

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I'll try the process listed above again later. Thank you for your help and I am sorry to have taken up your time 😔

tardy oxide Oct 22, 2023, 10:58 AM

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Don't worry about it, that's what we're here for, its community support 🙂

opaque void Oct 22, 2023, 10:59 AM

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spiral lake I'll try the process listed above again later. Thank you for your help and I am ...

Don't bother tbh

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I maybe have something you can try

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In adrenaline just reinstall the driver again

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Really odd it won't stick

spiral lake Oct 22, 2023, 11:10 AM

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Ok, not sure what's going on but when I go into adrenaline and click into the driver's box, it's telling me that my APU is the AMD Radeon integrated graphics. Something must be wrong

opaque void Oct 22, 2023, 11:11 AM

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Mmm you were updating the IGPU

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Uh oh, I think it's a GPU issue fosurse then

bronze scrollBOT Oct 22, 2023, 11:12 AM

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Customer Support

:telephone: 03333-237776, Option 1
:e_mail: sales@cyberpowersystem.co.uk
:clock3: Monday - Friday, 9:00am - 5:30pm

Please ensure to include as much information about your query as possible, and ensure to include your order number if you require after-sales support.

opaque void Oct 22, 2023, 11:12 AM

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It's not the "Message of death" they will sort you out good

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Many reasons I buy from CPUK, computers are a huge PITA first month in ish

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If your computer works over a year (that isn't AM5) it's probably good to go

spiral lake Oct 22, 2023, 11:14 AM

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Thanks both for your help - have a good weekend

opaque void Oct 22, 2023, 11:16 AM

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You too! Email and you will probably send it off Tuesday if you are fast enough kekw /their response times are A tier, it's no different from texting kekdog

spiral lake Oct 22, 2023, 5:04 PM

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Just a courtesy update 🙂. Followed the DDU again and it worked, got Warcraft classic running for a good hour and all seemed ok, but just turned it on again and there's no picture reaching the monitor. P'C looks ace tho so will post a pic. I've emailed Cyberpower, and thanks for your advice

bronze scrollBOT Oct 22, 2023, 5:04 PM

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cprgbglitch :tada: Congrats @spiral lake, you levelled up to 2! :tada:

spiral lake Oct 22, 2023, 5:04 PM

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opaque void Oct 22, 2023, 5:09 PM

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spiral lake Just a courtesy update 🙂. Followed the DDU again and it worked, got Warcraft c...

Well I be damned

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Enjoy! Sorry that I said don't bother 😅

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Oh and uhh about that issue

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Email CPUK

tardy oxide Oct 22, 2023, 5:09 PM

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yeah, did you read the full message

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KEK

opaque void Oct 22, 2023, 5:09 PM

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No I didn't I don't, it started off positive so

tardy oxide Oct 22, 2023, 5:10 PM

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I was happy at first too, dw

#New PC failure