PC wont work | CyberPowerPC UK | Page 1

uncut arrow Oct 21, 2023, 3:28 PM

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I got a brand new PC and after i play games for about 10 minutes the PC turns off. After it turns off the PC goes in to a cycle of turning on and off. I checked and every cable is plugged in correctly .

unreal ore Oct 21, 2023, 3:28 PM

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Specs?

uncut arrow Oct 21, 2023, 3:28 PM

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Intel-9 with a rtx 3080

unreal ore Oct 21, 2023, 3:29 PM

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A new 3080 PC?

uncut arrow Oct 21, 2023, 3:29 PM

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Dont know that much but i can Send picture of the PC

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Ye a new PC

unreal ore Oct 21, 2023, 3:29 PM

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3080 hasn't been sold for a wee while

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Unless amazon?

uncut arrow Oct 21, 2023, 3:29 PM

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Ye

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It from cyberpower but it was on Amazon

unreal ore Oct 21, 2023, 3:30 PM

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👍

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https://www.amazon.co.uk/CyberpowerPC-Centurion-i9-2080Ti-Gaming-i9-9900KF/dp/B01IVT4IMW/ref=sr_1_1?crid=9IF5QYJH2IMN&keywords=rtx+3080+cyberpower&qid=1697902214&sprefix=rtx+3080+cyberpower+%2Caps%2C64&sr=8-1

CYBERPOWERPC Centurion Gaming PC - Intel Core i9-11900KF, Nvidia RT...

CyberpowerPC gaming systems are the choice of top gamers everywhere, from pro esports players to pro streamers. However, although it’s used by the best, it’s built for any and every gamer out there. We challenge you to Get On Our Level. Let us give you the tools to take you to top. Every game you...

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assuming one of these?

uncut arrow Oct 21, 2023, 3:30 PM

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Yes it is this one

terse solarBOT Oct 21, 2023, 3:30 PM

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cprgbglitch :tada: Congrats @uncut arrow, you levelled up to 1! :tada:

uncut arrow Oct 21, 2023, 3:31 PM

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Do you know a way to fix it ?

unreal ore Oct 21, 2023, 3:31 PM

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Hmm

terse solarBOT Oct 21, 2023, 3:31 PM

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Furmark GPU Stress Testing

:one: Open the link below, choose latest version on the left, then click the Orange Download button.
:two: Open up the file you just downloaded, accept the license agreement and continue through the setup.
:three: Uncheck 'Launch FurMark release notes', leave 'Launch FurMark' checked, and click Finish.
:four: Leave everything on the defaults, select 'GPU Stress Test', and allow that to run for two hours.
:exclamation: If your PC freezes or crashes while running the test, or the two hours are up, let us know.

unreal ore Oct 21, 2023, 3:31 PM

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do this

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Leave it going for 20 minutes

uncut arrow Oct 21, 2023, 3:32 PM

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It will Turn off after about 10

unreal ore Oct 21, 2023, 3:32 PM

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mhm

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just want to make sure its a CPU/GPU issue

uncut arrow Oct 21, 2023, 3:33 PM

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It a brand new PC

unreal ore Oct 21, 2023, 3:33 PM

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Im aware

uncut arrow Oct 21, 2023, 3:33 PM

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Got it on thursday and problems started on friday

unreal ore Oct 21, 2023, 3:33 PM

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Things can happen in transit or just normal weird stuff

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The builder can never know if its defective if it worked for the stress test for about 2 days

uncut arrow Oct 21, 2023, 3:33 PM

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Does cyberpower take PC back and fix it or give you new ones?

unreal ore Oct 21, 2023, 3:34 PM

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Depends

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Usually its a part swap

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(new stuff)

uncut arrow Oct 21, 2023, 3:34 PM

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Ok

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This happens after a bit of playing

unreal ore Oct 21, 2023, 3:35 PM

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Oh uh

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OCP

uncut arrow Oct 21, 2023, 3:35 PM

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What is that?

unreal ore Oct 21, 2023, 3:35 PM

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Over current protection

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your PSU is clicking when it suddenly turns off

uncut arrow Oct 21, 2023, 3:35 PM

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What is a psu

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Sorry i dont know that much

unreal ore Oct 21, 2023, 3:35 PM

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Don't worry, nothing we can do

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its 99.9% hardware related

terse solarBOT Oct 21, 2023, 3:36 PM

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Customer Support

:telephone: 03333-237776, Option 1
:e_mail: sales@cyberpowersystem.co.uk
:clock3: Monday - Friday, 9:00am - 5:30pm

Please ensure to include as much information about your query as possible, and ensure to include your order number if you require after-sales support.

unreal ore Oct 21, 2023, 3:36 PM

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Please don't be afraid to contact them, they sort you out good!

unreal ore Oct 21, 2023, 3:36 PM

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unreal ore OCP

Unless, can you take a picture of the back where the PSU cable goes in?

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The big cable at the bottom

uncut arrow Oct 21, 2023, 3:36 PM

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Ok one sec

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unreal ore Oct 21, 2023, 3:37 PM

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Fiurther down

uncut arrow Oct 21, 2023, 3:37 PM

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Ok

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unreal ore Oct 21, 2023, 3:38 PM

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Yep not a corsair PSU, probably OCP

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Get a replacement!

uncut arrow Oct 21, 2023, 3:38 PM

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What replacment ?

unreal ore Oct 21, 2023, 3:38 PM

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terse solar

Email with order number at the back

unreal ore Oct 21, 2023, 3:38 PM

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uncut arrow What replacment ?

They will sort it out

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you don't need to do anything but explain the PC is broken and it has a click when it suddenly turns off

uncut arrow Oct 21, 2023, 3:39 PM

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I have the box to the PC

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Will they take it back and then Send it back ?

unreal ore Oct 21, 2023, 3:40 PM

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Yes

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package it right

unborn bison Oct 21, 2023, 3:41 PM

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unless you're not in UK Mainland

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then its a different kettle of fish

uncut arrow Oct 21, 2023, 3:41 PM

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Will they come and pick it up

terse solarBOT Oct 21, 2023, 3:41 PM

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cprgbglitch :tada: Congrats @uncut arrow, you levelled up to 2! :tada:

unborn bison Oct 21, 2023, 3:41 PM

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If you're in UK mainland, yes

uncut arrow Oct 21, 2023, 3:41 PM

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Im in london

unborn bison Oct 21, 2023, 3:41 PM

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Then yes,

uncut arrow Oct 21, 2023, 3:42 PM

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Should i e-mail them

unborn bison Oct 21, 2023, 3:43 PM

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Yeah if you email them with your order number and explain the situation that there is a clicking when the PC turns itself off

uncut arrow Oct 21, 2023, 3:43 PM

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Ok thank you a lot

unreal ore Oct 21, 2023, 3:43 PM

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No worries

unborn bison Oct 21, 2023, 3:43 PM

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1_redrainbowstar

uncut arrow Oct 21, 2023, 3:57 PM

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I sent the e-mail and a video of the problem. Hopefully they fix it .

unborn bison Oct 21, 2023, 3:57 PM

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It'll most likely have to be a RMA, but they'll speak you through that if it comes to it

uncut arrow Oct 21, 2023, 3:58 PM

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What is a RMA

unborn bison Oct 21, 2023, 3:59 PM

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RMA is term for "Return Merchandise Authorisation" basically it'll go back to CyberPower and they'll troubleshoot and solve the problems in house, and then ship it back

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You have warranty as standard, so all of this is covered

uncut arrow Oct 21, 2023, 3:59 PM

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Ok

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Ye do we have to Put the PC back how it came

unborn bison Oct 21, 2023, 4:00 PM

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Yeah, hopefully you've kept it all, the boxes and the interior packaging too,

uncut arrow Oct 21, 2023, 4:00 PM

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Ye we have

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So we have to pack it and they will come take it back to their factory and fix it and ship it back ?

unborn bison Oct 21, 2023, 4:01 PM

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Not yet, but if it does come to the RMA stage, that's the process yes, They'll arrange for a courier to collect it and send it to them, they'll fix it and then ship it back to you

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Turn around is normally a few days if there is no complex issues

uncut arrow Oct 21, 2023, 4:02 PM

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Do we have to add all the things that came with the PC like the instructions and other things like that ?

unborn bison Oct 21, 2023, 4:03 PM

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iirc, it's just the PC needed, power cord etc you keep that

uncut arrow Oct 21, 2023, 4:03 PM

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Ok

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Thank you

unborn bison Oct 21, 2023, 4:03 PM

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I've never had to RMA, but @unreal ore should be able to confirm

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I'm sure he sent back enough via AMD

uncut arrow Oct 21, 2023, 4:03 PM

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Ok

unreal ore Oct 21, 2023, 4:05 PM

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Just the PC and the foam inside with sufficient packaging

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the little cover is optimal but sometimes I forget

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https://www.amazon.co.uk/CyberpowerPC-Centurion-i9-2080Ti-Gaming-i9-9900KF/dp/B01IVT4IMW/ref=sr_1_3?crid=2244PKQCKB3NG&keywords=rtx+3080+cyberpower&qid=1697904372&sprefix=%2Caps%2C66&sr=8-3 hold on

CYBERPOWERPC Centurion Gaming PC - Intel Core i9-11900KF, Nvidia RT...

CyberpowerPC gaming systems are the choice of top gamers everywhere, from pro esports players to pro streamers. However, although it’s used by the best, it’s built for any and every gamer out there. We challenge you to Get On Our Level. Let us give you the tools to take you to top. Every game you...

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this is £1400

unborn bison Oct 21, 2023, 4:07 PM

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wait its from amazon

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is it a RMA or is it a return?

unreal ore Oct 21, 2023, 4:07 PM

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Just get a refund - then buy one

unreal ore Oct 21, 2023, 4:07 PM

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unborn bison is it a RMA or is it a return?

Return it

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easier

unborn bison Oct 21, 2023, 4:08 PM

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Yeah, @uncut arrow might be easier to return the system to Amazon,

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instead of going through RMA process

uncut arrow Oct 21, 2023, 4:09 PM

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I will see what they reply with

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And then decide

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Thanks for telling all of this to me

unborn bison Oct 21, 2023, 4:09 PM

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No worries, but it will most likely be better going back via Amazon, and then purchasing a new system, quicker turnaround, but do what you feel is right

uncut arrow Oct 21, 2023, 4:10 PM

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Ok

uncut arrow Oct 21, 2023, 4:29 PM

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Do you Guys know how long that proces will take of them taking the PC

unborn bison Oct 21, 2023, 4:30 PM

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They won't be in the office until Monday, but RMA can take awhile depending on the issue

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Which is why we're suggesting just returning the computer to Amazon, and they'll refund you

#PC wont work