PC Crashing within 5 minutes of playing any AAA game | CyberPowerPC UK | Page 1

old stirrup Aug 25, 2023, 9:02 PM

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Spiderman Remastered & Baldurs Gate 3 have both been unplayable. I have verified game files and updated all drivers. Looking for any help possible as i'm extremely frustrated

green whaleBOT Aug 25, 2023, 9:04 PM

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cpcross No tags found.

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Display Driver Uninstaller

:one: Download the driver for your GPU from the manufacturer's website using the links below, but don't install them yet.
:two: Download the latest version of DDU by clicking the button below, clicking on the top post which is called "Display Driver Uninstaller (DDU) VXX.X.X.X Released", and clicking ***Official Download Here*** in that post.
:three: Disconnect from the Internet by unplugging your ethernet cable or turning off WiFi in the bottom-right corner.
:four: Open the program you just downloaded, choose a location for DDU to be saved, then click Extract
:five: Open the Start Menu, click the power icon then hold Shift on your keyboard and click Restart. Once your PC has restarted, select Troubleshoot > Advanced options > Startup Settings > Restart, and press 4 to load into safe mode.
:six: Find the folder you extracted DDU into and open Display Driver Uninstaller.
:seven: On the right side, select the type as GPU, and the brand as the manufacturer of your GPU. Then, click 'Clean and Restart'.
:eight: Once you have loaded back into Windows, install the GPU drivers you downloaded earlier. Once they have installed, connect back to the Internet.

robust flicker Aug 25, 2023, 9:05 PM

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Try that

green whaleBOT Aug 25, 2023, 9:05 PM

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OCCT

robust flicker Aug 25, 2023, 9:05 PM

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if that fails try this and see if it crashes

green whaleBOT Aug 25, 2023, 9:05 PM

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Furmark GPU Stress Testing

:one: Open the link below, choose latest version on the left, then click the Orange Download button.
:two: Open up the file you just downloaded, accept the license agreement and continue through the setup.
:three: Uncheck 'Launch FurMark release notes', leave 'Launch FurMark' checked, and click Finish.
:four: Leave everything on the defaults, select 'GPU Stress Test', and allow that to run for two hours.
:exclamation: If your PC freezes or crashes while running the test, or the two hours are up, let us know.

robust flicker Aug 25, 2023, 9:05 PM

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if it doesn't crash try this

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if it crashes you likely got a weird gpu problem

old stirrup Aug 25, 2023, 9:11 PM

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thanks, i'll try those now

old stirrup Aug 25, 2023, 10:25 PM

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The first solution seems to have stabilised it, thank you very much

old stirrup Aug 26, 2023, 12:16 AM

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Update: it did not solve it. The crashes are still happening, but less frequently?

robust flicker Aug 26, 2023, 12:49 AM

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Ah. That is unfortunate hmm

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Try those stress tests and tell me which one crashes it

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Alternatively use event viewer and take a screenshot

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And tell me your system specs

old stirrup Aug 26, 2023, 10:12 AM

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Okay on OCCT i tested both GPU and CPU -
GPU No errors detected, no crash
CPU 1000+ errors detected but no crash

old stirrup Aug 26, 2023, 10:18 AM

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robust flicker And tell me your system specs

Intel i7 - 13700KF [with "Pro Overclock 10% or more from cyberpower]
DDR5 64gb 5600Mhz Corsair Vengance
Nvidia 3080 MSI SUPRIM 10Gb
MSI PRO Z790-A

green whaleBOT Aug 26, 2023, 10:18 AM

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cprgbglitch :tada: Congrats @old stirrup, you levelled up to 1! :tada:

old stirrup Aug 26, 2023, 10:19 AM

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Could it be my OC?

robust flicker Aug 26, 2023, 10:23 AM

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I doubt it but any case that doesn't sound good

green whaleBOT Aug 26, 2023, 10:24 AM

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Customer Support

:telephone: 03333-237776, Option 1
:e_mail: sales@cyberpowersystem.co.uk
:clock3: Monday - Friday, 9:00am - 5:30pm

Please ensure to include as much information about your query as possible, and ensure to include your order number if you require after-sales support.

old stirrup Aug 26, 2023, 10:25 AM

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Yeah I opened a ticket with them after offices closed

robust flicker Aug 26, 2023, 10:26 AM

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If they ask you for any information tell em what you did and what happened

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It could be related to ram to be honest

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Quad channel ddr5?

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Is there 2 sticks or 4 sticks of ram?

whole harness Aug 26, 2023, 10:29 AM

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old stirrup Intel i7 - 13700KF [with "Pro Overclock 10% or more from cyberpower] DDR5 64gb 5...

I know the potential reason. The overclocking

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The new chips doesn’t really require anymore overclocking

old stirrup Aug 26, 2023, 10:33 AM

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robust flicker It could be related to ram to be honest

yeah quad channel

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idk ram seems to be behaving

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Okay now the entire pc is just randomly restarting on me lol

old stirrup Aug 26, 2023, 10:35 AM

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whole harness I know the potential reason. The overclocking

Can i undo the OC in the bios?

whole harness Aug 26, 2023, 10:36 AM

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old stirrup Can i undo the OC in the bios?

Sure you can but I don’t know how and what they did so best of contact support or let somebody else with more experience help you

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The only method I have is CMOS clear. Basically resets the bios as default. Then you will have to enable XMP profile and that’s all

old stirrup Aug 26, 2023, 10:37 AM

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I might do that then, i’m comfortable enabling XMP

whole harness Aug 26, 2023, 10:38 AM

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You won’t lose any data, just bios resets to default

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Also enable resizable bar in BIOS

green whaleBOT Aug 26, 2023, 10:39 AM

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Resetting CMOS

:one: Shut down your PC and unplug the power cord from the wall.
:two: Locate the CMOS battery (see the image below). On some motherboards, you may have to remove the graphics card in order to access it.
:three: Remove the CMOS battery from the motherboard by pressing down on the clip and pulling the battery out.
:four: Hold down the case power button for three seconds while your PC is unplugged.
:five: Install the CMOS battery back into the motherboard and plug the power cord back into the wall.
:six: Plug in and turn on your PC.

A video guide is also available below

old stirrup Aug 26, 2023, 10:40 AM

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Perfect thanks man. I’ll report back

robust flicker Aug 26, 2023, 10:41 AM

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whole harness The new chips doesn’t really require anymore overclocking

Shouldn't be an issue

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The ram might come into play with it though

whole harness Aug 26, 2023, 10:42 AM

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robust flicker Shouldn't be an issue

With a CMOS reset should be fixing, if that’s not then probably is the ram

old stirrup Aug 26, 2023, 10:48 AM

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Looking at event viewer to see why it’s rebooting. It’s telling me it’s a Kernal power issue

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old stirrup Aug 26, 2023, 12:56 PM

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Idk if this is helpful but i have analysed the dmp file from the baldurs gate crash

green whaleBOT Aug 26, 2023, 12:56 PM

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cprgbglitch :tada: Congrats @old stirrup, you levelled up to 2! :tada:

old stirrup Aug 26, 2023, 1:17 PM

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📎 bg3_crash_dump_analysis.txt

old stirrup Aug 26, 2023, 3:54 PM

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This PC can not stay turned on anymore. Just restarts after 2 minutes of runtime constantly

robust flicker Aug 26, 2023, 5:45 PM

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Powersupply issue most likely

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Stop using your computer if that's the case

old stirrup Aug 26, 2023, 6:01 PM

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How has the entire things bricked itself in like 2 days

robust flicker Aug 26, 2023, 6:10 PM

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No idea but things can happen

devout ore Aug 26, 2023, 10:13 PM

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had a snoop around this convo and I think I might be having the same issue? 👀 black screen on both monitors, the fans speed up and I have to manually restart the PC, it's only a few months old. did you manage to find a fix or get some answers? 🤞

robust flicker Aug 26, 2023, 10:31 PM

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These things might be unrelated but you can give some more information and try what I have guided

devout ore Aug 26, 2023, 10:49 PM

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tried the first thing a week or so ago and it didn't work, haven't done the stress test but I will tomorrow 😄 we both have similar specs, but I have the 4080 card. I also suspected it might be the overclocking so I may remove that tomorrow also

whole harness Aug 26, 2023, 11:55 PM

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devout ore tried the first thing a week or so ago and it didn't work, haven't done the stre...

Same CPU?

devout ore Aug 26, 2023, 11:59 PM

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Yep i7-13700KF

old stirrup Aug 27, 2023, 9:10 AM

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devout ore had a snoop around this convo and I think I might be having the same issue? 👀 b...

Sounds like a slightly different issue to mine

whole harness Aug 27, 2023, 9:11 AM

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devout ore Yep i7-13700KF

You can do the same I suggested to him

old stirrup Aug 27, 2023, 9:12 AM

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At this point my pc is just unusable. Will just await to hear back from my support ticket

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Thanks for the help though guys

whole harness Aug 27, 2023, 9:13 AM

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old stirrup At this point my pc is just unusable. Will just await to hear back from my suppo...

Yeah best of leaving it, it can be a PSU issue

old stirrup Aug 27, 2023, 9:14 AM

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The weird part is the restarting thing only happened after i started these troubleshooting steps - which makes 0 sense

robust flicker Aug 27, 2023, 9:15 AM

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That does make no sense

whole harness Aug 27, 2023, 9:43 AM

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old stirrup The weird part is the restarting thing only happened after i started these troub...

Yeah it looks like PSU issue

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What’s your PSU?

old stirrup Aug 27, 2023, 9:56 AM

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Corsair RM1000e

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It only seems to restart if i try to do anything taxing on the computer

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I can sit here and type on discord fine, but launching a game will result in a restart, likewise playing a video on youtube can trigger a restart

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and if i disable a bunch of processes i seem to get a bit longer before it restarts itself too

whole harness Aug 27, 2023, 10:15 AM

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Yeah it seems to be PSU issue, once you get a demand task it can’t produce the power and automatically shut down to safe components

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I won’t recommend using your PC until Tuesday, I know can be a bit frustrating but well technology is tricky sometimes

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I’d suggest if you have spare money to go for a platinum one the HX1000i

old stirrup Aug 27, 2023, 10:18 AM

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but i'm never drawing anything close to 1000W anyway

whole harness Aug 27, 2023, 10:19 AM

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Again I can be wrong, best of let support give you the advice
Explain to them on Tuesday everything and they will be able to help very quickly

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I have 1200W on my PC even tho never going to use that much but better to be there and safe

robust flicker Aug 27, 2023, 10:59 AM

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Huh

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A gold unit is fine the rm1000e is brilliant

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You don't need a hx1000

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it's atx3.0

old stirrup Aug 27, 2023, 1:41 PM

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Yeah i’m not upgrading my psu lol. It this unit is defective then that’s a separate issue to the quality

green whaleBOT Aug 27, 2023, 1:41 PM

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cprgbglitch :tada: Congrats @old stirrup, you levelled up to 3! :tada:

robust flicker Aug 27, 2023, 1:41 PM

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old stirrup Yeah i’m not upgrading my psu lol. It this unit is defective then that’s a separ...

upvote

#PC Crashing within 5 minutes of playing any AAA game