Green pixels showing up everywhere when GPU kicks in | CyberPowerPC UK | Page 1

hidden temple Apr 17, 2023, 5:00 PM

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Hey all, since I’ve had this new PC I’ve had this issue that’s kind of hard not to notice and it’s worrying me. Everything is fine, until I start playing a game and the GPU starts up and kicks in, really annoying and worrying if it is the GPU or not. I’ve tried different monitors, different HDMI cables and different display ports and even changed the refresh rate and it still keeps happening. I’ve got a video of what it looks like whenever I play anything on the system too. Any help would be appreciated, kinda scared I’d need to send it back : (

dusty depot Apr 17, 2023, 5:11 PM

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hidden temple Hey all, since I’ve had this new PC I’ve had this issue that’s kind of hard not ...

I'd try a DDU first

tawdry hemlockBOT Apr 17, 2023, 5:11 PM

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Display Driver Uninstaller

:one: Download the driver for your GPU from the manufacturer's website using the links below, but don't install them yet.
:two: Download the latest version of DDU by clicking the button below, clicking on the top post which is called "Display Driver Uninstaller (DDU) VXX.X.X.X Released", and clicking ***Official Download Here*** in that post.
:three: Disconnect from the Internet by unplugging your ethernet cable or turning off WiFi in the bottom-right corner.
:four: Open the program you just downloaded, choose a location for DDU to be saved, then click Extract
:five: Open the Start Menu, click the power icon then hold Shift on your keyboard and click Restart. Once your PC has restarted, select Troubleshoot > Advanced options > Startup Settings > Restart, and press 4 to load into safe mode.
:six: Find the folder you extracted DDU into and open Display Driver Uninstaller.
:seven: On the right side, select the type as GPU, and the brand as the manufacturer of your GPU. Then, click 'Clean and Restart'.
:eight: Once you have loaded back into Windows, install the GPU drivers you downloaded earlier. Once they have installed, connect back to the Internet.

dusty depot Apr 17, 2023, 5:11 PM

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This'll uninstall the GPU drivers completely and install fresh drivers

hidden temple Apr 17, 2023, 5:13 PM

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Okay, i'll try that now, thanks Lewis

tawdry hemlockBOT Apr 17, 2023, 5:13 PM

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cprgbglitch :tada: Congrats @hidden temple, you levelled up to 6! :tada:

hidden temple Apr 17, 2023, 5:13 PM

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Won't be long

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In terms of downloading the drivers again, can I just use GeForce Experience to download them?

urban pivot Apr 17, 2023, 5:15 PM

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Following the step by step is the proper way to DDU

hidden temple Apr 17, 2023, 5:15 PM

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Gotcha, will do it now

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Okay, I’m safe mode and using DDU now, just hit clean and restart

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So I’ve just loaded up, and it’s still like this @dusty depot @urban pivot but haven’t re-downloaded the drivers yet

urban pivot Apr 17, 2023, 5:31 PM

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Not ideal, I’d email customer support and reference this discord thread. It could be a GPU issue

tawdry hemlockBOT Apr 17, 2023, 5:31 PM

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Customer Support

:telephone: 03333-237776, Option 1
:e_mail: sales@cyberpowersystem.co.uk
:clock3: Monday - Friday, 9:00am - 5:30pm

Please ensure to include as much information about your query as possible, and ensure to include your order number if you require after-sales support.

urban pivot Apr 17, 2023, 5:31 PM

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If it is faulty and under warranty, which I assume it is, they’ll get it replaced for you

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You could double confirm by switching out the HDMI / Display Port you’re using too

hidden temple Apr 17, 2023, 5:31 PM

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Damnit. Does that mean I’ll have to send the PC back?

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I’ve only used HDMI so far, 3 different cables. Ordered a display port online and should be here any sec

urban pivot Apr 17, 2023, 5:32 PM

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Yes they’ll need it back so they can install and provide the warranty

hidden temple Apr 17, 2023, 5:33 PM

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Damn

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Okay so downloaded the driver and it seems to be gone for now

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Gonna load up a game now to see what happens

urban pivot Apr 17, 2023, 5:36 PM

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Okay fingers crossed

hidden temple Apr 17, 2023, 5:36 PM

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Fingers and toes! Haha

urban pivot Apr 17, 2023, 5:36 PM

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Usually fixes on the DDU that’s bizarre lol

hidden temple Apr 17, 2023, 5:47 PM

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So popped in a display port and seems to be okay, loaded up a few games and no issues so far

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GPU fans are spinning too, thank GOD

urban pivot Apr 17, 2023, 5:47 PM

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They’ll only start spinning after 60c or so

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Modern cooling ftw

hidden temple Apr 17, 2023, 5:47 PM

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Gotcha

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Well at least it’s sorted, was terrified in sending it back as had a week off this week to play with it haha

urban pivot Apr 17, 2023, 5:49 PM

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Better get gaming lad

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Display Port all the way

hidden temple Apr 17, 2023, 6:17 PM

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Yeah. Seems to be good now. Praise the Display Port! Woo!

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Thanks @dusty depot and @urban pivot once again 😄

urban pivot Apr 17, 2023, 6:23 PM

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anytime bossman

#Green pixels showing up everywhere when GPU kicks in