Screen goes blank for 5 seconds randomly | CyberPowerPC UK | Page 1

bitter wadi Mar 30, 2023, 11:20 AM

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I'm using nvidia + intel. Any ideas how to fix it?

hushed moth Mar 30, 2023, 11:21 AM

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I know you've said randomly, but are you, for example, starting a video/loading up a game or anything like that?

bitter wadi Mar 30, 2023, 11:21 AM

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playing game

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and randomly it goes off

hushed moth Mar 30, 2023, 11:21 AM

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like during a game or loading up the game?

bitter wadi Mar 30, 2023, 11:21 AM

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during a game

hushed moth Mar 30, 2023, 11:22 AM

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does the PC restart or is it just the monitor that goes off?

bitter wadi Mar 30, 2023, 11:22 AM

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monitor

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it's coming back later

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everything is working, no restarts or errors or shutdowns

hushed moth Mar 30, 2023, 11:23 AM

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sorry, so to confirm, when it goes black and comes back on 5 secs or so after, the game is still running fine etc?

bitter wadi Mar 30, 2023, 11:24 AM

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yes

hushed moth Mar 30, 2023, 11:31 AM

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Check the connections to monitor PC and check the power cable to the monitor is firmly in and correctly in the socket.

Make sure your NVIDIA drivers are up to date as well

tacit harbor Mar 30, 2023, 11:32 AM

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Are your drivers all up to date?

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Oh I didn’t see end of Salti’s message

bitter wadi Mar 30, 2023, 11:32 AM

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all checked

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newest drivers

tacit harbor Mar 30, 2023, 11:32 AM

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You can check that on GeForce Experience if you haven’t got that installed yet. They have “Game Ready Drivers” available on their website you could look at installing too in case it hasn’t done that automatically

bitter wadi Mar 30, 2023, 11:33 AM

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I have that

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Içve searched google and it's quite common problem

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it's super annoying when you play fps games

tacit harbor Mar 30, 2023, 11:34 AM

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Is it one particular game

bitter wadi Mar 30, 2023, 11:35 AM

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no

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any game

tacit harbor Mar 30, 2023, 11:35 AM

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I get a blank screen when loading CSGO for a few seconds but that’s it, might be worth trying a DDU

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Have you had the PC a while?

bitter wadi Mar 30, 2023, 11:35 AM

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I bought it 1 month ago

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or something

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DDU?

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it started happening right from the start

tacit harbor Mar 30, 2023, 11:36 AM

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Hmmm

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I wonder what it could be. If everything is connected and updated properly there shouldn’t really be a reason

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Could you try running a 3DMark, just so we can cross out any potential hardware problems

zinc crestBOT Mar 30, 2023, 11:37 AM

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3DMark

Please Note: Purchasing the paid version of 3DMark is not necessary, you can download the free version by clicking 'Download Demo'.

tacit harbor Mar 30, 2023, 11:37 AM

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It’s a free benchmark programme (free demo on the right side of the steam page), when you finish click compare results and paste them over to here

bitter wadi Mar 30, 2023, 11:38 AM

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I can run this

tacit harbor Mar 30, 2023, 11:40 AM

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Perfect

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It’ll show us if there are any obvious anomalies on the hardware, if there isn’t I’ll post some DDU instructions and we’ll see if that fixes it

bitter wadi Mar 30, 2023, 11:41 AM

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actually is happening even without game

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just normal windows

tacit harbor Mar 30, 2023, 11:42 AM

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Are you using an adapter for the display or a normal HDMI / Display Port cable?

bitter wadi Mar 30, 2023, 11:42 AM

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I hsould download the demo?

tacit harbor Mar 30, 2023, 11:42 AM

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Yes

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Run the TimeSpy one

bitter wadi Mar 30, 2023, 11:42 AM

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using hdmi

tacit harbor Mar 30, 2023, 11:42 AM

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It’ll be the only one you can run

This could be as simple as a faulty HDMI, I’m going to guess it’s drivers, cable or also very unlikely hardware issue

bitter wadi Mar 30, 2023, 11:50 AM

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what i should run n this 3dmark?

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?

tacit harbor Mar 30, 2023, 11:53 AM

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There is an option called Time Spy on benchmarks

bitter wadi Mar 30, 2023, 11:53 AM

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ok

tacit harbor Mar 30, 2023, 11:53 AM

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Run that and leave the PC alone whilst it does it

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Will take like 10 mins

bitter wadi Mar 30, 2023, 11:53 AM

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ok

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does it tell you anything?

hushed moth Mar 30, 2023, 12:05 PM

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Tells us that it appears all your components are working as expected, so as Ant said it's likely:

hushed moth Mar 30, 2023, 12:05 PM

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tacit harbor It’ll be the only one you can run This could be as simple as a faulty HDMI, I’m...

^

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Faulty HDMI or drivers

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you can try a DDU which resets your graphics drivers

bitter wadi Mar 30, 2023, 12:06 PM

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drivers are the newest

zinc crestBOT Mar 30, 2023, 12:06 PM

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Display Driver Uninstaller

:one: Download the driver for your GPU from the manufacturer's website using the links below, but don't install them yet.
:two: Download the latest version of DDU by clicking the button below, clicking on the top post which is called "Display Driver Uninstaller (DDU) VXX.X.X.X Released", and clicking ***Official Download Here*** in that post.
:three: Disconnect from the Internet by unplugging your ethernet cable or turning off WiFi in the bottom-right corner.
:four: Open the program you just downloaded, choose a location for DDU to be saved, then click Extract
:five: Open the Start Menu, click the power icon then hold Shift on your keyboard and click Restart. Once your PC has restarted, select Troubleshoot > Advanced options > Startup Settings > Restart, and press 4 to load into safe mode.
:six: Find the folder you extracted DDU into and open Display Driver Uninstaller.
:seven: On the right side, select the type as GPU, and the brand as the manufacturer of your GPU. Then, click 'Clean and Restart'.
:eight: Once you have loaded back into Windows, install the GPU drivers you downloaded earlier. Once they have installed, connect back to the Internet.

bitter wadi Mar 30, 2023, 12:06 PM

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I had couple of hdmi cables

hushed moth Mar 30, 2023, 12:06 PM

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Yes, I understand that

bitter wadi Mar 30, 2023, 12:06 PM

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and it was the same

hushed moth Mar 30, 2023, 12:06 PM

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but drivers can still mess up, even if updated

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so this wipes the GPU drivers off your system and starts fresh

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but you need to follow all the steps

bitter wadi Mar 30, 2023, 12:06 PM

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ok

tacit harbor Mar 30, 2023, 12:08 PM

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Looks pretty spot on score wise

zinc crestBOT Mar 30, 2023, 12:08 PM

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Display Driver Uninstaller

:one: Download the driver for your GPU from the manufacturer's website using the links below, but don't install them yet.
:two: Download the latest version of DDU by clicking the button below, clicking on the top post which is called "Display Driver Uninstaller (DDU) VXX.X.X.X Released", and clicking ***Official Download Here*** in that post.
:three: Disconnect from the Internet by unplugging your ethernet cable or turning off WiFi in the bottom-right corner.
:four: Open the program you just downloaded, choose a location for DDU to be saved, then click Extract
:five: Open the Start Menu, click the power icon then hold Shift on your keyboard and click Restart. Once your PC has restarted, select Troubleshoot > Advanced options > Startup Settings > Restart, and press 4 to load into safe mode.
:six: Find the folder you extracted DDU into and open Display Driver Uninstaller.
:seven: On the right side, select the type as GPU, and the brand as the manufacturer of your GPU. Then, click 'Clean and Restart'.
:eight: Once you have loaded back into Windows, install the GPU drivers you downloaded earlier. Once they have installed, connect back to the Internet.

tacit harbor Mar 30, 2023, 12:08 PM

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I would give this a go

bitter wadi Mar 30, 2023, 12:10 PM

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how to restart in safe mode fow windows 11?

tacit harbor Mar 30, 2023, 12:15 PM

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Says Press 4 in the step by step

bitter wadi Mar 30, 2023, 12:15 PM

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ok on it

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so now installing geforce experience right?

tacit harbor Mar 30, 2023, 12:17 PM

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If you follow the step by step, it’ll advise you to download the drivers directly from Nvidias website

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If your drivers are up to date on GeForce, they’ll be uninstalled entirely once the DDU is performed, you’ll reinstall with the downloaded drivers from Nvidias website so they’re fresh

bitter wadi Mar 30, 2023, 12:17 PM

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ahh it installed me automaticaly

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ok let me try again

tacit harbor Mar 30, 2023, 12:18 PM

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Just follow it step by step as per above. as it needs to be done in that order to work properly

bitter wadi Mar 30, 2023, 12:19 PM

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there are game ready driver and studi drivers

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which to choose?

winter wedge Mar 30, 2023, 12:19 PM

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Game ready

bitter wadi Mar 30, 2023, 12:19 PM

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ok

winter wedge Mar 30, 2023, 12:20 PM

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Only download the gpu driver for now though dont install it

bitter wadi Mar 30, 2023, 12:21 PM

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I downloaded

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uninstalling now

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will restart

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and then install

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from driver

zinc crestBOT Mar 30, 2023, 12:21 PM

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cptick Likon#1209 was warned for Spamming

winter wedge Mar 30, 2023, 12:22 PM

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So you've downloaded the GPU driver

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Have you downloaded DDU yet?

bitter wadi Mar 30, 2023, 12:22 PM

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yes

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cleaning now

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ok can I install now drivers & experience

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or just drivers

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it asks me

tacit harbor Mar 30, 2023, 12:24 PM

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U can do both

bitter wadi Mar 30, 2023, 12:24 PM

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ok on it

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ok now what?

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just see if that will happen again or not?

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anyone?

tacit harbor Mar 30, 2023, 12:47 PM

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Yeah

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Just monitor it

bitter wadi Mar 30, 2023, 1:58 PM

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Ok thank you

zinc crestBOT Mar 30, 2023, 1:58 PM

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cprgbglitch :tada: Congrats @bitter wadi, you levelled up to 7! :tada:

bitter wadi Mar 30, 2023, 1:58 PM

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Will let you know

gilded ruin Mar 30, 2023, 2:51 PM

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bitter wadi anyone?

Please be patient this is a voluntary community support if you would like a quick response please contact our support team

zinc crestBOT Mar 30, 2023, 2:51 PM

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Customer Support

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Please ensure to include as much information about your query as possible, and ensure to include your order number if you require after-sales support.

safe cosmos Mar 30, 2023, 5:25 PM

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i had issue like that because of the cable type, i then used the 1 that came with the monitor, no longer a issue

bitter wadi Mar 30, 2023, 5:42 PM

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yeah I'm using the one from monitor

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but still

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so far so good

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wil see 🙂

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anyway thank you guys for help

tacit harbor Mar 30, 2023, 5:43 PM

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Anytime bud

hushed moth Mar 30, 2023, 5:57 PM

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Prayge

bitter wadi Mar 31, 2023, 5:30 PM

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unfortunately it still persists, tried changing refresh rate for the screen as I read for some it fixed the problem

#Screen goes blank for 5 seconds randomly