Please back-up your data and replace your hard dish drive | CyberPowerPC UK | Page 1

keen trail Mar 23, 2023, 11:19 AM

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Was just watching a film on Netflix and I noticed that my pc wasn’t responding and then both monitors went grey, after 2 ish mins I turned my pc off and went to turn it back on and got this message and have no idea what to do

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Any way to fix or is my M.2 drive bricked?

random siren Mar 23, 2023, 11:35 AM

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Can you boot the PC into windows? Try http://www.hdtune.com and run a scan

HD Tune website

HD Tune

keen trail Mar 23, 2023, 11:37 AM

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Nope, every time I turn pc on I get that message

random siren Mar 23, 2023, 11:46 AM

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looks like a replacement drive may be in order

keen trail Mar 23, 2023, 11:52 AM

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random siren looks like a replacement drive may be in order

If I buy a new m.2 drive, will I be able to reinstall windows fine?

random siren Mar 23, 2023, 11:54 AM

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yeah

lapis flicker Mar 23, 2023, 11:54 AM

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Yeah if you bought windows from us your key will be injected into the motherboard and will activate automatically

random siren Mar 23, 2023, 11:54 AM

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Did you get the drive from us? If you're in warranty send us the drive and we'll replace it

keen trail Mar 23, 2023, 11:56 AM

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I bought the entire build with y’all but had to keep sending it back because I kept having problems with it

lapis flicker Mar 23, 2023, 11:57 AM

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When did you buy the system?

keen trail Mar 23, 2023, 11:58 AM

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This is what happens when I exit out of bois without saving

lapis flicker Mar 23, 2023, 11:59 AM

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That is trying to detect a network connection to our server from when we first installed windows

keen trail Mar 23, 2023, 11:59 AM

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lapis flicker When did you buy the system?

When I 1st bought the system? Because I had to send the entire system back and y’all sent me a brand new one

lapis flicker Mar 23, 2023, 11:59 AM

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keen trail When I 1st bought the system? Because I had to send the entire system back and y...

Yeah it will be from the first purchase

keen trail Mar 23, 2023, 12:00 PM

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21/07/21

random siren Mar 23, 2023, 12:00 PM

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yeah its still in warranty

keen trail Mar 23, 2023, 12:02 PM

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What do I do now?

rocky cairn Mar 23, 2023, 12:04 PM

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keen trail What do I do now?

Email support if you have not already

keen trail Mar 23, 2023, 12:05 PM

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Which email is it again?

errant sphinxBOT Mar 23, 2023, 12:12 PM

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Customer Support

:telephone: 03333-237776, Option 1
:e_mail: sales@cyberpowersystem.co.uk
:clock3: Monday - Friday, 9:00am - 5:30pm

Please ensure to include as much information about your query as possible, and ensure to include your order number if you require after-sales support.

keen trail Mar 23, 2023, 12:17 PM

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ok, just emailed

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thank you for the help

keen trail Mar 23, 2023, 12:40 PM

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rocky cairn Email support if you have not already

quick question, how long do returns normally take? because if its 2 long wouldnt i be best to just buy a new m.2 on amazon?

rocky cairn Mar 23, 2023, 1:02 PM

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It'll be like 2-days if that

keen trail Mar 23, 2023, 6:04 PM

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As anyone got a picture of where the m.2 slots are for a ASUS ROG Strix Z590-F motherboard ?

tacit willow Mar 23, 2023, 6:25 PM

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keen trail As anyone got a picture of where the m.2 slots are for a ASUS ROG Strix Z590-F m...

keen trail Mar 23, 2023, 6:26 PM

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Thanks

keen trail Mar 25, 2023, 5:04 AM

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ok, it it is now fixed, managed to put in a new m.2 drive

#Please back-up your data and replace your hard dish drive