CPU Overheating

[hearty bronze]

Hello, I bought my PC back in December 21. Everything worked great up until 2 weeks ago. I noticed a drop in performance and after a investigation I found out that my cpu is overheating. Even gets to 100° while gaming.

[steep tree]

What cooler do you have?

[hearty bronze]

FAN: MSI Coreliquid 240R 240mm RGB Liquid Cooler, Extreme OC Compatible

[timber field]

:tada: Congrats @hearty bronze, you levelled up to 1! :tada:

[hearty bronze]

This is what it says in my order

[glacial ermine]

did you upgrade your CPU after the original system>?

[hearty bronze]

But it’s not on liquid

No, its the same cpu

From the order

Should i take a picture of the pc?

[steep tree]

That cooler was recalled due of the fault

You will need to get in contact with sales and get a replacement with the new Coreliquid 240R V2

Sorry with support team *

[glacial ermine]

I think the V1’s were recalled before 12th even came out but they are faulty and you will get a free replacement

[timber field]

Customer Support

:telephone: [phone], Option 1
:e_mail: [email protected]
:clock3: Monday - Friday, 9:00am - 5:30pm

Please ensure to include as much information about your query as possible, and ensure to include your order number if you require after-sales support.

Cyberpower UK 🔸 0333 323 7776 🔸 https://www.cyberpowersystem.co.uk

[hearty bronze]

Thank you very much, will i have to send the pc back then?

[glacial ermine]

Nah they’ll do a dpd door swap

[steep tree]

Unless you are not comfortable installing it

But is a really straight forward process

[eager fiber]

You can do a door swap with the part to install yourself or if you don't feel comfortable doing it you can send the PC back

[steep tree]

We can help

[glacial ermine]

Probs take 20-30 mins max

[steep tree]

Also I'd suggest to don't use the PC until you get the new cooler as you might damage the CPU

[hearty bronze]

Thank you very much for your help! Much appreciate it