BSOD | CyberPowerPC UK | Page 1

lost oar Feb 9, 2023, 7:15 PM

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Just received this while on Google, any recommendations to fix it? This is my third BSOD within a week.

hearty field Feb 9, 2023, 7:17 PM

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Are you on windows 11, or windows 10?

lost oar Feb 9, 2023, 7:17 PM

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11

hearty field Feb 9, 2023, 7:18 PM

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Have you got any pending Windows updates?

lost oar Feb 9, 2023, 7:18 PM

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No

hearty field Feb 9, 2023, 7:18 PM

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and have you updated your NVIDIA driver?

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or AMD

lost oar Feb 9, 2023, 7:18 PM

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Everything is updated. I check all the time. Nvidia was updated yesterday

hearty field Feb 9, 2023, 7:19 PM

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Is core isolation turned on or off for you?

lost oar Feb 9, 2023, 7:20 PM

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Not sure what that is 😅

brittle pelicanBOT Feb 9, 2023, 7:20 PM

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cprgbglitch :tada: Congrats @lost oar, you levelled up to 3! :tada:

hearty field Feb 9, 2023, 7:20 PM

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type core isolation settings into windows

lost oar Feb 9, 2023, 7:21 PM

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rn_image_picker_lib_temp_e15189bd-6f71-4f20-8f6d-d08d319b0464.jpg

hearty field Feb 9, 2023, 7:22 PM

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Did you type it into windows search

lost oar Feb 9, 2023, 7:22 PM

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Everything seems switched on

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Yeah

hearty field Feb 9, 2023, 7:22 PM

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What CPU do you have?

lost oar Feb 9, 2023, 7:23 PM

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Ryzen 9 5900x

hearty field Feb 9, 2023, 7:31 PM

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i'd check the minidump, you can read this file by downloading Bluescreen viewer

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and inserting the Minidump file

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Minidump location
C drive> Windows > Minidump

lost oar Feb 9, 2023, 7:35 PM

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rn_image_picker_lib_temp_713d711b-8714-4d4d-96d5-edcc6cbe2b9c.jpg

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This what i found

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Ive had 3 bsod and ntosknl.exe has been the cause of each one

hearty field Feb 9, 2023, 7:36 PM

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Yeah in that case you'd need to reinstall windows

brittle pelicanBOT Feb 9, 2023, 7:36 PM

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Windows 11 Installation

If you are upgrading from Windows 10, you may need to enable TPM and Secure Boot in order to proceed with the Windows 11 installation - please follow the TPM & Secure Boot guide below first.

:warning: When reinstalling Windows, you will lose any files which are not backed up to the cloud or an external drive - please ensure any files you would like to keep are backed up before continuing.

:one: Click the button below and download the 'Create Windows 11 Installation Media' tool.
:two: Follow through the installation tool, and choose 'USB flash drive' when prompted. Your USB flash drive must be 8GB or greater.
:three: Once the tool has finished, shut down the PC you're installing Windows on and insert the USB drive.
:four: Next, repeatedly press the following key while your PC is turning on, depending on your motherboard:
rog ASUS/ROG: F8
aorus Aorus/Gigabyte: F12
msi asrock MSI/ASRock/Cyberpower: F11
Then choose your USB drive from the list to boot from it.
:five: Follow through the installation tool. When it asks for your product key, click Skip - your PC will automatically reactivate. Make sure to select the same Windows version as you ordered with your PC, then choose a Custom installation.
:six: Select the drive in which you would like to install Windows on (you will want to install Windows on your SSD, this is typically a smaller drive), delete any partitions which already exist and then select Drive # Unallocated Space, and click Next.
:seven: Once your PC restarts, you will be taken to the first-time setup screen, where you can setup your user account and preferences.

lost oar Feb 9, 2023, 7:36 PM

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Okay Thanks

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I assume ill lose all my files from the hard drive that has windows installed on

hearty field Feb 9, 2023, 7:38 PM

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Yes you will. Back any important files up, Games etc can be deleted because you can redownload those

lost oar Feb 9, 2023, 7:38 PM

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I have a few other hard drives installed would it be fine to transfer everything to one of them?

hearty field Feb 9, 2023, 7:40 PM

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You may be wise to just delete what's on all of them, windows sometimes throws a fit about drives between OS's especially windows 11

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Make sure you name your C drive something you will remember so when you delete it in the format you know which one is your SSD

lost oar Feb 9, 2023, 7:42 PM

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Not sure to do this as ill lose important files and i have no way of transferring them

hearty field Feb 9, 2023, 7:43 PM

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Back them up to a cloud service

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Onedrive, google drive, etc

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Or an external drive

lost oar Feb 9, 2023, 7:44 PM

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Dont have enough space.

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Might just return the pc and go to a different company.

hearty field Feb 9, 2023, 7:48 PM

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Is it just documents or applications?

lost oar Feb 9, 2023, 7:48 PM

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Documents

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Plus ive never reinstall windows before and i dont want to make my situation worse. Really not happy after paying 3k for a pc thats had problems since the start.

hearty field Feb 9, 2023, 7:50 PM

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Windows unfortunately does this sometimes, it can happen to basically any PC

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Windows self corrupts a lot

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You could just try and reinstall the windows drive and leave the other drives alone, should be fine

lost oar Feb 9, 2023, 7:52 PM

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Okay well my ssd is called windows and ill need to transfer my stuff over to a different harddrive

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Im just unsure about installing. Dont have a clue on what to do.

hearty field Feb 9, 2023, 7:54 PM

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The instructions are above, i can walk you through it if you want

lost oar Feb 9, 2023, 7:55 PM

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Yeah that would be great.

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Im currently moving my files to another SSD

hearty field Feb 9, 2023, 7:56 PM

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Just don't drag files from the X86 folder, documents are fine

lost oar Feb 9, 2023, 7:56 PM

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Just got another

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Bsod

hearty field Feb 9, 2023, 7:56 PM

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Same code?

lost oar Feb 9, 2023, 7:56 PM

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Nope

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Something to do with cache

hearty field Feb 9, 2023, 7:57 PM

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Cache manager?

lost oar Feb 9, 2023, 7:58 PM

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Think so

brittle pelicanBOT Feb 9, 2023, 7:58 PM

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cprgbglitch :tada: Congrats @lost oar, you levelled up to 4! :tada:

lost oar Feb 9, 2023, 7:58 PM

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Yeah cache manager

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Same ntosknl.exe

hearty field Feb 9, 2023, 7:59 PM

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Yeah that's an issue from the windows install, Have you got a USB for creating a USB bootable media

lost oar Feb 9, 2023, 7:59 PM

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Ive got a usb

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It has 7.26gb of free space

hearty field Feb 9, 2023, 8:00 PM

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The installer will wipe the USB

lost oar Feb 9, 2023, 8:00 PM

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Another one

rn_image_picker_lib_temp_ee0cb0e6-559f-48f1-8067-bd8859742ea2.jpg

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Cant even transfer my files

hearty field Feb 9, 2023, 8:00 PM

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Do you have another machine to create the installer USB?

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Such as a laptop

lost oar Feb 9, 2023, 8:01 PM

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Its only doing it when im transferring my files

hearty field Feb 9, 2023, 8:02 PM

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Yeah well unfortunately that's the case, you will have to consider whatever is on that drive a loss unfortunately

lost oar Feb 9, 2023, 8:03 PM

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Fair enough

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Just want this sorted

hearty field Feb 9, 2023, 8:03 PM

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Another laptop to create the installer or PC?

lost oar Feb 9, 2023, 8:04 PM

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Ill use this pc

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Only happens when im transfering files

hearty field Feb 9, 2023, 8:05 PM

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I'd avoid it to be honest,. if windows is acting up, Will be quicker on a different machine

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still welcome to try it on this PC to create the installer

lost oar Feb 9, 2023, 8:06 PM

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Ill use my other pc if it keeps happening

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But for now ill use this one

brittle pelicanBOT Feb 9, 2023, 8:06 PM

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Windows 11 Installation

If you are upgrading from Windows 10, you may need to enable TPM and Secure Boot in order to proceed with the Windows 11 installation - please follow the TPM & Secure Boot guide below first.

:warning: When reinstalling Windows, you will lose any files which are not backed up to the cloud or an external drive - please ensure any files you would like to keep are backed up before continuing.

:one: Click the button below and download the 'Create Windows 11 Installation Media' tool.
:two: Follow through the installation tool, and choose 'USB flash drive' when prompted. Your USB flash drive must be 8GB or greater.
:three: Once the tool has finished, shut down the PC you're installing Windows on and insert the USB drive.
:four: Next, repeatedly press the following key while your PC is turning on, depending on your motherboard:
rog ASUS/ROG: F8
aorus Aorus/Gigabyte: F12
msi asrock MSI/ASRock/Cyberpower: F11
Then choose your USB drive from the list to boot from it.
:five: Follow through the installation tool. When it asks for your product key, click Skip - your PC will automatically reactivate. Make sure to select the same Windows version as you ordered with your PC, then choose a Custom installation.
:six: Select the drive in which you would like to install Windows on (you will want to install Windows on your SSD, this is typically a smaller drive), delete any partitions which already exist and then select Drive # Unallocated Space, and click Next.
:seven: Once your PC restarts, you will be taken to the first-time setup screen, where you can setup your user account and preferences.

hearty field Feb 9, 2023, 8:07 PM

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Press download media creation tool

lost oar Feb 9, 2023, 8:07 PM

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rn_image_picker_lib_temp_986dd697-3cb9-4faa-9db4-c9b904b949fa.jpg

hearty field Feb 9, 2023, 8:08 PM

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Open it,

lost oar Feb 9, 2023, 8:08 PM

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Okay give me a few minutes

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Just getting this one file

hearty field Feb 9, 2023, 8:08 PM

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You'll need your USB plugged in ^

lost oar Feb 9, 2023, 8:08 PM

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Usb is already in 💯

hearty field Feb 9, 2023, 8:09 PM

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Just follow the media creation tool through

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its quite straight forward

lost oar Feb 9, 2023, 8:10 PM

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Okay, will do once i get this file on my other ssd

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This one is important 😅

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Nearly done

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Are you sure this will help, many suggestions online saying its a memory related issue.

hearty field Feb 9, 2023, 8:16 PM

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Memory related you would have had a Memory management BSOD by now

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always wise to clear software related faults from the equation before narrowing down potential hardware

lost oar Feb 9, 2023, 8:24 PM

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Okay its installing on the usb now

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Hopefully it fixes it

hearty field Feb 9, 2023, 8:25 PM

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Takes a while, as it has to download the entire OS,

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depends on the USB speed and your internet

lost oar Feb 9, 2023, 8:26 PM

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Usb is old 😅

hearty field Feb 9, 2023, 8:27 PM

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Lets be considerate and say 10-15 mins

lost oar Feb 9, 2023, 8:27 PM

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I did order a recovery usb with the system but never received it

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66%

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Its creating the windows 11 media now.

lost oar Feb 9, 2023, 9:11 PM

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@hearty field i have windows on my usb

hearty field Feb 9, 2023, 9:12 PM

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if you refer to step 4 that will help you

lost oar Feb 9, 2023, 9:13 PM

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Okay

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rn_image_picker_lib_temp_3b4d1bca-43ff-498a-b725-b52f6d9ac5d9.jpg

hearty field Feb 9, 2023, 9:14 PM

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Just follow that through now, click the right langauge etc

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then click on custom installation when you get to that page

lost oar Feb 9, 2023, 9:15 PM

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Apparently it cant run Windows 11

brittle pelicanBOT Feb 9, 2023, 9:15 PM

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cprgbglitch :tada: Congrats @lost oar, you levelled up to 5! :tada:

brazen vale Feb 9, 2023, 9:15 PM

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Do you have tpm and secure boot enabled?

lost oar Feb 9, 2023, 9:15 PM

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rn_image_picker_lib_temp_127ac623-7678-4620-ac37-b741304af5d9.jpg

hearty field Feb 9, 2023, 9:15 PM

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You sure you was on Windows 11 before?

lost oar Feb 9, 2023, 9:15 PM

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Yes im sure

hearty field Feb 9, 2023, 9:15 PM

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It shouldn't give you that error if you was on it before

lost oar Feb 9, 2023, 9:16 PM

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It came up with two options before

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I didnt click my ssd

lusty wigeon Feb 9, 2023, 9:16 PM

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I had the same error when I did mine you need to make sure tpm and secure boot are enabled in bios

lost oar Feb 9, 2023, 9:18 PM

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How do you do that?

brazen vale Feb 9, 2023, 9:18 PM

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Whats your mobo

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brand

lost oar Feb 9, 2023, 9:18 PM

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Msi

hearty field Feb 9, 2023, 9:18 PM

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On boot up Press delete to enter the BIOS

brazen vale Feb 9, 2023, 9:18 PM

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Pretty sure its delete

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ye

lost oar Feb 9, 2023, 9:21 PM

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Im on the bios menu @lusty wigeon

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????

lusty wigeon Feb 9, 2023, 9:32 PM

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One second I'll help now just putting some food in the oven

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Are you on a bios screen like this one?

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@lost oar

lost oar Feb 9, 2023, 9:37 PM

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Got it working

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Searched online

lusty wigeon Feb 9, 2023, 9:38 PM

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Okay great pepeokhand

lost oar Feb 9, 2023, 9:38 PM

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Which one?

rn_image_picker_lib_temp_8bae8f93-7a6d-44e3-bb8d-4e58d6ce30a1.jpg

hearty field Feb 9, 2023, 9:38 PM

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custom

lost oar Feb 9, 2023, 9:39 PM

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Now i select my ssd

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Its installing now

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This has been a stress night 😩😅

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Its now installing on my original ssd. Really hope this fixes it

lost oar Feb 9, 2023, 10:31 PM

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@hearty field @lusty wigeon can I delete Windows.old?

hearty field Feb 9, 2023, 11:34 PM

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Yes

lost oar Feb 9, 2023, 11:43 PM

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Thank You guys for helping, will have to do some tests tomorrow and see if its all good. Thanks Again 😁

#BSOD