Can’t find SSD | CyberPowerPC UK | Page 1

lavish quarry Feb 9, 2023, 6:30 PM

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What Mobo do you have

ebon heron Feb 9, 2023, 6:31 PM

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Do you know if it's an NVME SSD or a Sata SSD?

toxic tapir Feb 9, 2023, 6:33 PM

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MOTHERBOARD: MSI PRO B660M-E DDR4: mATX w/ USB 3.2, 1x M.2

celest hornetBOT Feb 9, 2023, 6:33 PM

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cprgbglitch :tada: Congrats @toxic tapir, you levelled up to 1! :tada:

toxic tapir Feb 9, 2023, 6:33 PM

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i think it’s a mini

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NVME

ebon heron Feb 9, 2023, 6:34 PM

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Ok, in that case it will be in the 1x M.2 slot on your motherboard

lavish quarry Feb 9, 2023, 6:34 PM

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^

ebon heron Feb 9, 2023, 6:34 PM

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If you're wanting to add an extra drive you will have to get a different one, being a Sata SSD, however if you're replacing your current one then it's a different matter

toxic tapir Feb 9, 2023, 6:37 PM

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hmm okay, as i said i think i’m just being stupid i have this SSD i want to put in but clearly it looks completely different to the current one in my PC

ebon heron Feb 9, 2023, 6:38 PM

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Yeah it will

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That is a 2.5 inch Sata SSD

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You currently have a smaller NVME drive

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You can still put that in your PC though provided you have the space

toxic tapir Feb 9, 2023, 6:40 PM

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i’m guessing i place it in one of the red circles right, this is the back of the PC

ebon heron Feb 9, 2023, 6:41 PM

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You can use either of the 2 little drive trays in the bottom left

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Or either of the 2 metal plates above your PSU on the right

toxic tapir Feb 9, 2023, 6:41 PM

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okay thanks huge help

ebon heron Feb 9, 2023, 6:41 PM

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No worries, if you need anymore help, you know where to find us

toxic tapir Feb 9, 2023, 6:42 PM

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the wires required to plug it in are already amongst the big pile of wires right

ebon heron Feb 9, 2023, 6:42 PM

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Should be yes

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The PSU should have a spare sata power port on one of the cables, and you should have a spare sata data cable in your accessories bag, if not, you can contact tech support and ask for one

celest hornetBOT Feb 9, 2023, 6:43 PM

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Technical Support

:telephone: 03333-237776, Option 2
:e_mail: support@cyberpowersystem.co.uk
:clock3: Monday - Friday, 9:00am - 5:30pm

Please ensure to include your order number, the issue you are facing and any steps you have already taken to try and fix the issue.

toxic tapir Feb 9, 2023, 6:45 PM

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okay finally, middle right where you said i can place the SSD is there a way i could secure it in?

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or is my SSD size different to what it’s used for

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ignore me

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i found it

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thanks for the help really

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i came to the conclusion i’m stupid

ebon heron Feb 9, 2023, 7:02 PM

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Sorry I was afk, you got it all sorted now?

toxic tapir Feb 9, 2023, 7:06 PM

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ebon heron Sorry I was afk, you got it all sorted now?

kind of

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i’m trying to find

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the smaller sata port

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not sure it’s amongst the flood of spare wires tucked away

ebon heron Feb 9, 2023, 7:06 PM

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Can you take a photo of which one you mean?

toxic tapir Feb 9, 2023, 7:08 PM

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ebon heron Feb 9, 2023, 7:09 PM

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You should have a spare cable in the accessories bag that came with your PC

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If you don't you will need to contact tech support

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The ends will look something like that

toxic tapir Feb 9, 2023, 7:14 PM

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ah yeah

celest hornetBOT Feb 9, 2023, 7:14 PM

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cprgbglitch :tada: Congrats @toxic tapir, you levelled up to 2! :tada:

toxic tapir Feb 9, 2023, 7:14 PM

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i have those

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now i’m looking to plug it in

ebon heron Feb 9, 2023, 7:15 PM

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One end goes in your SSD and the other into your Motherboard

toxic tapir Feb 9, 2023, 7:16 PM

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yeah

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this mini motherboard it’s hard to find on

ebon heron Feb 9, 2023, 7:17 PM

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1 Second

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It's one of those ports

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Any should do

toxic tapir Feb 9, 2023, 7:34 PM

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extremely awkward spot

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but i got it in

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lets hope it turns on now lmao

ebon heron Feb 9, 2023, 7:36 PM

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No worries

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You will need to format it once you're in windows, do you know how to do that?

toxic tapir Feb 9, 2023, 7:56 PM

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ebon heron You will need to format it once you're in windows, do you know how to do that?

no ma’am

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however

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it seems to recognise it already

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do you always have to format?

ebon heron Feb 9, 2023, 7:57 PM

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Is it brand new or has it been used before?

toxic tapir Feb 9, 2023, 7:57 PM

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from my old PC

ebon heron Feb 9, 2023, 7:57 PM

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Ah ok, in that case never mind, you're all good to go

toxic tapir Feb 9, 2023, 7:58 PM

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actually whilst i have you i wanted to ask if my motherboard is compatible with RGB

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Because my CPU fan is RGB but it doesn’t work

ebon heron Feb 9, 2023, 7:59 PM

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Your motherboard itself is not capable of controlling RGB

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But I noticed you have a CP ARGB HUB in that back of your PC, do you know what CPU Cooler it is that you have, it might be possible to connect it to the hub and control it with the same remote for your fans

toxic tapir Feb 9, 2023, 8:01 PM

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ebon heron But I noticed you have a CP ARGB HUB in that back of your PC, do you know what C...

it’s connected to my fans

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so 3 of mine are working RGB

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I’ll send my cpu cooler 1 second

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Graphics
CS_FAN: 3x CyberpowerPC Hyperloop 120mm ARGB & PWM Fan Kit
FAN: Cooler Master Hyper 212 RGB Air Cooler

ebon heron Feb 9, 2023, 8:04 PM

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I believe that is RGB only, not ARGB, so wouldn't connect to the ARGB hub without doing a little DIY which is probably best to avoid if you don't know what you're doing

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However it should have come with it's own internal controller

toxic tapir Feb 9, 2023, 8:04 PM

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it has

ebon heron Feb 9, 2023, 8:05 PM

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Should look like this, and pressing it should allow you to control the RGB

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But it needs to be internally wired into your PC

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Not a remote one like your fans

toxic tapir Feb 9, 2023, 8:12 PM

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ebon heron Should look like this, and pressing it should allow you to control the RGB

is it something i need to buy?

ebon heron Feb 9, 2023, 8:13 PM

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Nope, it comes as part of the cooler you bought, so if it's not already installed, it should be inside your accessories bag that your sata cable was in

toxic tapir Feb 9, 2023, 8:18 PM

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so what your telling me is

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i can get a static RBG for it

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however i can’t control it

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meaning it can’t just be ‘off’

ebon heron Feb 9, 2023, 8:19 PM

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You can control it, but you need that controller inside the case to be connected to control it

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However having just been on Cyberpowers site looking at something to help someone else, I noticed they don't have the RGB versions of the Hyper 212 right now, are you sure yours is an RGB one?

toxic tapir Feb 9, 2023, 8:22 PM

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toxic tapir Graphics CS_FAN: 3x CyberpowerPC Hyperloop 120mm ARGB & PWM Fan Kit FAN: Cooler ...

it says cooler master hyper 212 RGB

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celest hornetBOT Feb 9, 2023, 8:23 PM

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cprgbglitch :tada: Congrats @toxic tapir, you levelled up to 3! :tada:

ebon heron Feb 9, 2023, 8:24 PM

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Nope ok fair enough, that is an RGB one, there's 2 cables that will be coming off the fan somewhere, one will be plugged into the motherboard to control the fan speed, can you see where the other cable is going?

toxic tapir Feb 9, 2023, 8:26 PM

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i can

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see another cable coming off it

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but not connected

ebon heron Feb 9, 2023, 8:26 PM

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Can you take a picture?

toxic tapir Feb 9, 2023, 8:28 PM

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just a 1 rogue wire

ebon heron Feb 9, 2023, 8:29 PM

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Right I see, and you don't have on of those little controller things I posted previously?

toxic tapir Feb 9, 2023, 8:29 PM

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not i can see

ebon heron Feb 9, 2023, 8:31 PM

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See if you can get the cable to reach one of those, if you can, remove the red cover and plug it in, but make sure you plug it in the right way round

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Bruh why does my discord always rotate peoples pictures when I edit them 😂

toxic tapir Feb 9, 2023, 8:34 PM

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sorry

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you’ve asked me to get the shortest wire

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in the world to the back of my PC

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lmao

ebon heron Feb 9, 2023, 8:35 PM

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It's more than likely cable tied up to keep it out of the fan

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It's not that short 😂

toxic tapir Feb 9, 2023, 8:38 PM

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okay

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but in order for me to find out

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i’d have to remove the fan right

ebon heron Feb 9, 2023, 8:38 PM

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Yes

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So obviously make sure your PC is off first

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Wouldn't want it over heating

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The fan will just unclip from the metal heat sink making it easier for you to check

toxic tapir Feb 9, 2023, 8:40 PM

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okay i did a smart

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i slightly tugged on it

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and it got magically got longer

ebon heron Feb 9, 2023, 8:41 PM

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😂

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I mean it works haha

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If it reaches just make sure you put it on the right way around

toxic tapir Feb 9, 2023, 8:42 PM

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wait it’s gone in like a charm

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it is 3 pin

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but the fan plug is 4 pin

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does it still work

ebon heron Feb 9, 2023, 8:43 PM

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If it's gone in like a charm then it probably isn't in, those things are normally really awkward

toxic tapir Feb 9, 2023, 8:43 PM

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…

ebon heron Feb 9, 2023, 8:44 PM

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There should be a small little arrow on one side of the cable header, if that connects to the singular separate pin of the 3 pin connector you should be fine

toxic tapir Feb 9, 2023, 8:45 PM

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ebon heron Feb 9, 2023, 8:47 PM

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Yeah that should work then, if it doesn't work then unfortunately you will have to contact tech and see if they have any spare controllers anywhere

toxic tapir Feb 9, 2023, 8:47 PM

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doesn’t work

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😦

ebon heron Feb 9, 2023, 8:49 PM

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In that case I'm sorry but you're gonna have to see if Cyberpower has spares and go without RGB for now

celest hornetBOT Feb 9, 2023, 8:49 PM

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Technical Support

:telephone: 03333-237776, Option 2
:e_mail: support@cyberpowersystem.co.uk
:clock3: Monday - Friday, 9:00am - 5:30pm

Please ensure to include your order number, the issue you are facing and any steps you have already taken to try and fix the issue.

ebon heron Feb 9, 2023, 8:49 PM

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Additionally, unplug the cable and replace the little red plastic cover

toxic tapir Feb 9, 2023, 8:50 PM

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hmm

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should it have worked though?

ebon heron Feb 9, 2023, 8:51 PM

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It's not a given, since one is ARGB and the other is RGB, but sometimes it does work, sometimes it doesn't

toxic tapir Feb 9, 2023, 8:52 PM

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okay

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i’ll do the ticket thing

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how much will it cost

ebon heron Feb 9, 2023, 8:54 PM

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Uncertain, if it does cost you anything, it should be more than a couple of quid, but given they should have sent it with your PC if they didn't use it, it should hopefully not cost you anything

toxic tapir Feb 9, 2023, 8:55 PM

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how would we know if they did use it

ebon heron Feb 9, 2023, 8:58 PM

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If they used it, it would be connected inside your PC and you would have been able to change the RGB on your cooler

toxic tapir Feb 9, 2023, 8:59 PM

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okay

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what are the chances i just missed it

ebon heron Feb 9, 2023, 9:00 PM

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Well you said the cable was unplugged and took a photo of it, so it clearly wasn't in your case anywhere, so if it's not in your accessories bag that I suggested you check, then you don't have it

toxic tapir Feb 9, 2023, 9:01 PM

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okay

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thanks for all the help

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i’ll get on the tech support for a replacement

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youve been a real help ahri

celest hornetBOT Feb 9, 2023, 9:11 PM

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cprgbglitch :tada: Congrats @toxic tapir, you levelled up to 4! :tada:

toxic tapir Feb 9, 2023, 9:11 PM

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before i leave

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what exacrtlty is it called that i need to request from the tech support team?

ebon heron Feb 9, 2023, 9:13 PM

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Ask them for the RGB internal controller for a Hyper 212 cooler

ebon heron Feb 9, 2023, 9:14 PM

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toxic tapir youve been a real help ahri

No worries, I'm here to help where I can 😄

toxic tapir Feb 9, 2023, 9:20 PM

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how do i close this ticket or does it close itself

ebon heron Feb 9, 2023, 9:24 PM

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It just closes itself after a certain amount of innactivity

toxic tapir Feb 10, 2023, 5:02 PM

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@ebon heron hello

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sorrry for the ping but i spoke to tech support

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apparently "this just means it's not possible to use the RGB on your for the CPU fan in your system"

ebon heron Feb 10, 2023, 5:05 PM

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I don't understand what you mean

toxic tapir Feb 10, 2023, 5:08 PM

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this what tech support said to me

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that it aint possible even with the controller

ebon heron Feb 10, 2023, 5:09 PM

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It is possible, you just need the controller that should have been sent out with your PC, or even installed in your PC

#Can’t find SSD