blue screen error stop code | CyberPowerPC UK | Page 1

vital knot Feb 4, 2023, 1:14 AM

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Hello I got my pc from cyber power about 3 weeks ago and I down graded to windows 10 so i could play valorant because windows 11 wasn’t working now after I done all that it was working fine for about a week now it’s non-stop error code blue screens (stop code error) and I don’t know how to fix its happening every 15 mins #1019927530033119322

tight quail Feb 4, 2023, 1:20 AM

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vital knot Hello I got my pc from cyber power about 3 weeks ago and I down graded to window...

which stop code, as there's like 90 different ones

vital knot Feb 4, 2023, 1:20 AM

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There are some pics of them I’ve took

green flareBOT Feb 4, 2023, 1:20 AM

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cprgbglitch :tada: Congrats @vital knot, you levelled up to 1! :tada:

tight quail Feb 4, 2023, 1:21 AM

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Have you checked Temperatures?

vital knot Feb 4, 2023, 1:21 AM

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I’m pretty stupid with pcs how do I check?

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Also after the % has finished I get this

tight quail Feb 4, 2023, 1:25 AM

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What CPU do you have?

vital knot Feb 4, 2023, 1:26 AM

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i5

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3060

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And 16 gb ram

tight quail Feb 4, 2023, 1:26 AM

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Which I5

vital knot Feb 4, 2023, 1:26 AM

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Erm lemme check

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Never mind I’ve got an ( Amd ryzen 5 5600G with Radeon graphics)

tight quail Feb 4, 2023, 1:28 AM

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Whea uncorrectable error is Usually temperature related

Check temps using this in both the desktop and just on a game

green flareBOT Feb 4, 2023, 1:28 AM

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HWiNFO

Download either the Installer or Portable version
For temperatures, run in Sensor Only mode.

vital knot Feb 4, 2023, 1:32 AM

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I can’t even do that I don’t have enough time before it freezes

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Could it be something with my bios?

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Could I maybe try full reset my pc?

tight quail Feb 4, 2023, 1:35 AM

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reset won't do anything

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Best contacting support directly,

green flareBOT Feb 4, 2023, 1:36 AM

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Technical Support

:telephone: 03333-237776, Option 2
:e_mail: support@cyberpowersystem.co.uk
:clock3: Monday - Friday, 9:00am - 5:30pm

Please ensure to include your order number, the issue you are facing and any steps you have already taken to try and fix the issue.

vital knot Feb 4, 2023, 1:36 AM

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I’ll just take it to get it checked out

green flareBOT Feb 4, 2023, 1:36 AM

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cprgbglitch :tada: Congrats @vital knot, you levelled up to 2! :tada:

tight quail Feb 4, 2023, 1:37 AM

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Why do that when you have a warranty, Btw third party intervention may actually void the warranty

vital knot Feb 4, 2023, 1:39 AM

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I didn’t get warranty with my pc 😦

tight quail Feb 4, 2023, 1:40 AM

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You do, amazon warranty for the PC's is the same as buying from the site

vital knot Feb 4, 2023, 1:41 AM

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Yea but don’t you need to buy it separately I just bought the pc nothing else with it because with my last pc from curry’s I needed to buy it separately

idle raft Feb 4, 2023, 1:42 AM

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You get two years warranty

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If you email tech support with the order number you verified with and the problem they can sort something out

vital knot Feb 4, 2023, 1:43 AM

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Okay

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Thanks a lot for helping btw

vital knot Feb 4, 2023, 2:01 AM

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I emailed them do you know around the times they take to get back or not?

tight quail Feb 4, 2023, 2:01 AM

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Monday at this point

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They don't work weekends

vital knot Feb 4, 2023, 2:02 AM

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Okay thanks

tight quail Feb 4, 2023, 2:02 AM

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If you're PC is Whea BSOD's and Critical process died
I'd avoid using it personally

vital knot Feb 4, 2023, 2:05 AM

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Okay I will but what do you think they can do to fix it if I can’t do nothing on it?

tight quail Feb 4, 2023, 2:05 AM

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They'll fix it

vital knot Feb 4, 2023, 2:06 AM

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Aw so will they come to my house?

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Or something?

tight quail Feb 4, 2023, 2:06 AM

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No

vital knot Feb 4, 2023, 2:07 AM

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Aw so do you know what they will do

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Sorry for asking all these questions

idle raft Feb 4, 2023, 2:08 AM

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If they have to RMA it they'll send DPD to collect it

vital knot Feb 4, 2023, 2:08 AM

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Okay

hardy ocean Feb 4, 2023, 6:58 AM

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If you switched to windows 10 and still have tpm enabled you’re gonna get blue screens

vital knot Feb 4, 2023, 3:41 PM

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what is tpm?

#blue screen error stop code