new PC RTX 4090 not detected on restart | CyberPowerPC UK | Page 1

crimson laurel Nov 26, 2022, 11:31 AM

#

Hi all, just received my PC a couple days ago, quick question, when I restart the machine, the dedicated GPU (4090) isn’t detected. If I shutdown and start cold it detects it fine, it’s literally just reboots where it’s not finding it. I tested with the integrated GPU and it has signal so the machine is restarting ok. I’ve tried re-seating the RAM as originally I was getting 3 beeps on restarts (again only on restarts). I also flashed the BIOS to an earlier version which seemed to fix this beeping but the problem with the 4090 still persists. I’m reluctant to actually try and re-seat the GPU as I’ve not done it before and don’t want to risk damaging it.

Has anyone had anything similar?

AMD Ryzen 9 7950X
Nvidia RTX 4090
MSI Pro X670-P Wifi

formal drift Nov 26, 2022, 12:01 PM

#

Luckily reseating a GPU isn’t too tough in case you want to give it a go

Turn off PC, take power out and the cables from the GPU.

unscrew the GPU bracket that holds the GPU onto the back of the case
push the clip down on the motherboard to the right of the PCIE slot where the GPU is plugged in
give a wiggle and slowly pull, it should come out

#

If no luck with that I would definitely email support

stable portalBOT Nov 26, 2022, 12:02 PM

#

Technical Support

:telephone: 03333-237776, Option 2
:e_mail: support@cyberpowersystem.co.uk
:clock3: Monday - Friday, 9:00am - 5:30pm

Please ensure to include your order number, the issue you are facing and any steps you have already taken to try and fix the issue.

crimson laurel Nov 26, 2022, 1:13 PM

#

Hey @formal drift, just wanted to say thanks a lot for those instructions, I just re-seated the GPU now and it looks like it’s restarting now with no issues! So thank you so much for that, one last thing, on point number 2 with the clip to the right of the PCIE slot, I can’t quite close it, is that normal? don’t want to put too much downwards pressure on the GPU against the PCIE slot, I gave a fairly forceful push so don’t think it will go down much more. Should I try and rework it so that I can close that clip fully?

formal drift Nov 26, 2022, 1:17 PM

#

crimson laurel Hey <@305755431538786305>, just wanted to say thanks a lot for those instruction...

It’ll always be on a slight angle visually. You should hear a small click as you push the GPU in

#

You can use a small bit of force without worrying Too much.

#

As long as it’s not as flat as it was when you removed the GPU, you should be alright haha

crimson laurel Nov 26, 2022, 1:19 PM

#

Oh right great, haha yeah the clip is on a slight angle compared to the other PCIE slots so guessing it’s probably ok. Thanks for your help 👍

stable portalBOT Nov 26, 2022, 1:19 PM