brought this pc in may, on boot up i get this clicking noise for approx 10 seconds then usually it would dissapear but now it remains constantly, i have no clue about pc's
#clicking noise
strange yew
woven meadow
sounds like something is hitting the fans
strange yew
I can’t see anything
woven meadow
check around all your fans make sure no loose cables are getting tapped
woven meadow
thats a pretty close shave too
just double over and check nothing is being eaten up
strange yew
Ok I have blown the area and cleaned will have another look
as for cables what you see is what they built, i have not moved anything
olive turretBOT
:tada: Congrats @strange yew, you levelled up to 6! :tada:
woven meadow
do you know exactly which cooler it is?
if you check your confirmation email, it'll list the MSI cooler
does it have V2 in the name or not?
strange yew
no
woven meadow
just MSI Coreliquid 240mm?
woven meadow
ah. i cannot remember if the 360mm were recalled as well as the 240mm. the liquid was bad so they were issuing free replacements to the V2. Let me double check
@alpine knot not sure if you're around to clarify, or @woeful zinc?
strange yew
msi coreliquid 360r 360mm rgb liqid cooler
woven meadow
Lets check if these guys are around to clarify as they're direct employees and will know for sure
strange yew
ive had to noise from day dot but usally went after 10 seconds but now its just constant and really annoying i cant see anything in its way
but yes there not the msi fans that come with it
strange yew
how please, im not clues up with pc
woeful zinc
Shoot tech an email and they can check the order number Monday morning to see if you are affected
strange yew
clued
olive turretBOT
HWiNFO
Cyberpower UK 🔸 0333 323 7776 🔸 https://www.cyberpowersystem.co.uk
woven meadow
yup or if easier run a 3dmark, it'll stress test the system and if the temps are bad, it'll be clear in the results
olive turretBOT
3DMark
Cyberpower UK 🔸 0333 323 7776 🔸 https://www.cyberpowersystem.co.uk
woven meadow
now we know its a V1, id be somewhat confident to say its the pump head and the crackling noise is going to be the liquid corroding and blocking the passages the liquid goes through
strange yew
im downloading 3dmark demo
woven meadow
i would email tech support and get a v2 out
olive turretBOT
Technical Support
Cyberpower UK 🔸 0333 323 7776 🔸 https://www.cyberpowersystem.co.uk
woven meadow
we can help you install it too, its pretty easy with the right instructions!
strange yew
am i expected to fit it then...oh dear
woven meadow
knew you'd say that!! hahaha
it'll just be some screws here and there, probably a bit of fidgeting, nothing too complex
woven meadow
if your temps aren't throttling, a little here and there won't hurt. but if it does throttle i'd suggest not using it in case it damages the CPU at all
strange yew
i hardly use it, will this 3dmark tell me that info
woven meadow
yeah
when you finish the timespy, click compare results online and send over the link here
strange yew
thank you will nudge you when its downloaded
woven meadow
no problems.
woven meadow
launch
then click timespy
when it starts, just leave your PC alone for a few minutes. if it crashes at all, im 99% sure it'll be because of temps
strange yew
how do i share results
woven meadow
get HWinfo downloaded then and show us what temps you're at on that
olive turretBOT
HWiNFO
Cyberpower UK 🔸 0333 323 7776 🔸 https://www.cyberpowersystem.co.uk
strange yew
i dont see any app
woven meadow
when you go on the link in that command, click here
when its download, run the setup wizard
then click sensors only
then scroll down to the CPU temperatures like this and send a screenshot
strange yew
woven meadow
oh they're not bad at all
@woeful zinc caught me by surprise lol
can ya try loading up a game spirit?
and see if they spike high?
strange yew
like i said hardly use it, play a little destiny 2 and watch twitch lol
woven meadow
load up destiny, give it a minute and send another SS
woeful zinc
Clicking isn't necesarrily a problem but is something worthing keeping an eye on
strange yew
do i have to close app and reopen or leave it open
woven meadow
you can leave it open
strange yew
its annoying clicking though, i cant game with that in my ear
woven meadow
im guessing you might just have some air in there then
try resting your PC on its side for a few hours turned off, might release the air
but i dont think you have anything to worry about here
strange yew
pc runs lovely i just dont like this noise, like i said its done it from day dot on boot up but went after 10 seconds now its all the time
woven meadow
you can try to angled rest, im just assuming there is a small air bubble in there somewhere
strange yew
ive never seen my cpu above 60
woven meadow
yeah thats a good thing. you probably wont throttle until 85+
strange yew
i even didnt use it in summer lol
surely i shouldnt have to live with this noise though
strange yew
i will email support then, cause this is going to drive me crazy
woven meadow
Yeah do so, since it’s V1 it may be classed as faulty
strange yew
so apparently not all v1 are faulty, but they are willing to do a straight swap at my door, but dont know if i can trust myself to remove the old one.. my pc has been off for 24hrs now. literally just turned it on and its as quiet as a mouse.. i dont know the best thing to do going forward (confused)
woven meadow
so apparently not all v1 are faulty, but they are willing to do a straight swap ...
yeah i wasn't 100% sure if all of them were, i know a large majority were. If yours has given signs of being faulty then it will be best to swap and be safer than sorry later
strange yew
do you know for how long the exchange would be offered to me though.. just not sure im ok with disconnecting it myself
woven meadow
You would unscrew these 4 screws
Unscrew all the fans and the radiator
Gently wiggle the Pump off the CPU and you’re basically done
here is a tutorial too
strange yew
so all the wires that are connected to the fans and leds i would just disconnect and leave in the pc case
woven meadow
and the offer im not sure. i suppose indefinite since its a recalled product
the wires attached to the pump you would remove as its built in
the fans you should take out so you can add them onto the new radiator
strange yew
makes sense..
woven meadow
you'll just be reconnecting them in exactly the same place
r.e that video, ignore the bent pins bit. that is unlikely to happen. just the removal of the pump head is what you'll need to do
strange yew
silly question but where does the coller get its power from. caus ei was looking to disconnect it yeasterday to see if that was the issue, but the odd lead i saw and discoonected were little 3 pin plugs, i assume all i done was disconnect the led on the pump head
strange yew
woven meadow
there ya go
you should take pictures of it if you're not 100% sure of where it all goes so you can reference it putting it back on
strange yew
that wire i chased yesterday went into the back into like an adaptor with multipe 3 pin plus in it
woven meadow
are you intel or amd?
strange yew
yes intel
strange yew
so i was advised by customer support to run occt, got the below results. noise happens once gpu hits above 40, not as bad as previous video but still exists
this is what i experience now, pretty much everytime i play a game.. not as bad as original video but still present
strange yew
Sent pc back for repair receiving back today, very fast turnaround. Cpu cooler at fault will update on pc arrival. After all I’ve read about msi v1 coolers they should never have been sold, my serial number on msi website was not one of the batch that was faulty but clearly was
woven meadow
Sent pc back for repair receiving back today, very fast turnaround. Cpu cooler a...
Yeah guess MSI wouldn’t of picked up every single one so you’ve had a patch of bad luck, sorry to hear that. At least the guys at CP will get it sorted for you ASAP. I think everyone was baffled at how the V1’s got through QA
strange yew
Agreed can’t wait to get pc back, weird but felt lost without it. Thanks for your help ❤️