My usb devices disconnect randomly | CyberPowerPC UK | Page 1

steep inlet Nov 12, 2022, 11:12 AM

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let me try and explain. when i boot up my pc, after 15/20 minuites guaranteed every usb device apart from my keyboard (razer huntsman tournament edition) disconnect and reconnects a couple times. I have to unplug one of my usb devices and reconnect it to fix the issue. Its not annoying, but when im in the middle of a game its really frustrating.

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so far i have tried - turning off USB selective suspend setting in power options on control panel

uninstalling and reinstalling all usb drivers
unplugging every device except my mouse and headset
moving every usb to a different USB slot on the back of the pc

sly urchin Nov 12, 2022, 11:16 AM

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What motherboard do you have

steep inlet Nov 12, 2022, 11:16 AM

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msi pro b550 gen 3 i think

sly urchin Nov 12, 2022, 11:16 AM

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Can you name all the stuff you have plugged in

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To USBs

steep inlet Nov 12, 2022, 11:18 AM

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razer headset usb (blackshark v2), razer huntsman te, razer dock and the wireless dongle plugged on the dock, usb mic (fifine k669b), 500gb external hard drive

white zealotBOT Nov 12, 2022, 11:18 AM

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cprgbglitch :tada: Congrats @steep inlet, you levelled up to 6! :tada:

steep inlet Nov 12, 2022, 11:18 AM

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i had no problems with all this on my old pc

sly urchin Nov 12, 2022, 11:19 AM

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Remove the External drive. This sounds to me a USB limitation. As all the bandwidth hungry devices are using all the bandwidth and thats why they disconnect

steep inlet Nov 12, 2022, 11:19 AM

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ive tried that it still does it with it disconnected

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like i did a boot without it pluigged in and it still did it after 15/20 mins

sly urchin Nov 12, 2022, 11:20 AM

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Check inside the ports you may have got a bent pin

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And inside the USB ends on your devices as well. If any of them don't have that plastic protector inside that will cause problems

steep inlet Nov 12, 2022, 11:23 AM

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just looked at all the one plugged in and i dont see any issues

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all the razer stuff has a very obvious razer plastic and the pc ports have a blue plastic and no bent pins or anything like that

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my theory though is that its somehow my keyboard because its the ONLY thing that stays on when everything disconects

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update- i just tried playing a game and now everything disconnected but didnt reconnect

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i had unplug and replug manually

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but a few usb ports weren't working but restart fixed it

subtle girder Nov 12, 2022, 8:49 PM

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I would try with just your keyboard and mouse plugged in, leave it for a bit and see if you still get the same issue, then slowly add things back in and see if its specific ports/peripherals/the total number of devices plugged in which is causing it

steep inlet Nov 15, 2022, 5:33 PM

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@subtle girderIve had no problems for the past few days after restarting my device with the hard drive unplugged. Sucks I can't use it for extra storage but at least its fixed

sly urchin Nov 15, 2022, 5:34 PM

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steep inlet <@241624526591361024>Ive had no problems for the past few days after restarting ...

That would have been because of the bandwidth limitation i mentioned. The External drive using all the bandwidth

steep inlet Nov 15, 2022, 5:36 PM

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man that sucks. I have a 1tb m.2 ssd but I record a lot of videos and I was using my hard drive for my recordings.

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might have to get an internal 2.5" ssd in the future

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thanks for your help anyway

sly urchin Nov 15, 2022, 5:38 PM

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Or just transfer the data when you're not using your mouse and keyboard.

steep inlet Nov 15, 2022, 5:38 PM

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yeah but the issue is it happens even after i unplug the hard drive

#My usb devices disconnect randomly