CPU not being registered however computer still powering on | CyberPowerPC UK | Page 1

drowsy night Oct 23, 2022, 8:48 PM

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My PC is turned on however my peripherals are not, i think this is a cpu issue however it is inserted correctly and thermal paste has been applied.

lean muskBOT Oct 23, 2022, 8:48 PM

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cprgbglitch :tada: Congrats @drowsy night, you levelled up to 2! :tada:

sonic lodge Oct 23, 2022, 8:49 PM

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What motherboard do you have. Some motherboards have DEBUG LEDS on them

drowsy night Oct 23, 2022, 8:50 PM

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uh its an asus prime h310m-r r.20

sonic lodge Oct 23, 2022, 8:50 PM

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What cpu do you have?

drowsy night Oct 23, 2022, 8:50 PM

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intel core i5-9400f

sonic lodge Oct 23, 2022, 8:52 PM

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Do you know if you have a beeper in your pc? Its a little speaker normally connected wt the bottom of your motherboard

deep thorn Oct 23, 2022, 8:52 PM

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Have you plugged ur hdmi into the GPU

drowsy night Oct 23, 2022, 8:53 PM

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sonic lodge Do you know if you have a beeper in your pc? Its a little speaker normally conne...

unsure, if i dont have one then that makes sense cos im not hearing no beeping sounds when i power on

drowsy night Oct 23, 2022, 8:53 PM

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deep thorn Have you plugged ur hdmi into the GPU

yes

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double monitor ^

sonic lodge Oct 23, 2022, 8:53 PM

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Did you reseat the cpu?

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Or has it just not working when you turned it on today?

drowsy night Oct 23, 2022, 8:54 PM

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its not been working for 30 minutes bow

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now

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idk how to reseat the cou tbh with you

sonic lodge Oct 23, 2022, 8:55 PM

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Hmm

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Id email tech support. They’ll be able to help you further

lean muskBOT Oct 23, 2022, 8:55 PM

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Technical Support

:telephone: 03333-237776, Option 2
:e_mail: support@cyberpowersystem.co.uk
:clock3: Monday - Friday, 9:00am - 5:30pm

Please ensure to include your order number, the issue you are facing and any steps you have already taken to try and fix the issue.

sonic lodge Oct 23, 2022, 8:56 PM

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Because theres no specific way for us to see whats wrong. Normally a beep code would indicate whats possibly causing the issue

Otherwise some motherboards have DEBUG LEDS which will light up to tell you which component has an issue

deep thorn Oct 23, 2022, 8:56 PM

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cmos been done?

sonic lodge Oct 23, 2022, 8:57 PM

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Oh yeah, you could resetting the cmos?

lean muskBOT Oct 23, 2022, 8:57 PM

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Resetting CMOS

:one: Shut down your PC and unplug the power cord from the wall.
:two: Locate the CMOS battery (see the image below). On some motherboards, you may have to remove the graphics card in order to access it.
:three: Remove the CMOS battery from the motherboard by pressing down on the clip and pulling the battery out.
:four: Hold down the case power button for three seconds while your PC is unplugged.
:five: Install the CMOS battery back into the motherboard and plug the power cord back into the wall.
:six: Plug in and turn on your PC.

A video guide is also available below

drowsy night Oct 23, 2022, 8:57 PM

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yeah its behind my graphic card

deep thorn Oct 23, 2022, 8:58 PM

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do u know how to take the gpu out or want instructions?

drowsy night Oct 23, 2022, 8:58 PM

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uh

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instructions lmao

deep thorn Oct 23, 2022, 8:58 PM

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haha okay

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let me get a photo for reference

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should have a screw or two holding in your gpu bracket, unscrew that
where ur GPU plugs into ur motherboard, on the right side of the slot there is a small clip, push it towards the motherboard n it'll release the gpu. take ur cables out then give it a little pull and it should come out nice n easy

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or take ur cables out first actually lol

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make sure PC is off + unplugged

drowsy night Oct 23, 2022, 9:03 PM

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cheers man

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ill lyk

drowsy night Oct 23, 2022, 9:32 PM

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nah nothings happened, i think a pin / chip has been scraped or damaged

fierce cape Oct 25, 2022, 6:39 PM

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You could also try reseating your RAM, if one of the sticks aren't quite in properly it can cause your PC not to boot

lean muskBOT Oct 25, 2022, 6:39 PM

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Reseating RAM

drowsy night Oct 27, 2022, 11:06 AM

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ive just replaced my cpu and its still not displaying anything

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any help?

drowsy night Oct 27, 2022, 11:11 AM

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fierce cape You could also try reseating your RAM, if one of the sticks aren't quite in prop...

done that

fierce cape Oct 28, 2022, 8:58 AM

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drowsy night done that

You could try unplugging any unnecessary cables for your PC to start, like hard drives, fans, etc. Normally they don't cause any problems but it might be worth a shot

If you have multiple sticks of RAM, you could try them individually to see if its just one of them causing an issue

Otherwise it might also be worth contacting tech support in case they have any other suggestions to try, it could be a few different things causing the problem so its just a case of narrowing it down

#CPU not being registered however computer still powering on