3rd BSOD | CyberPowerPC UK | Page 1

misty mantle Sep 16, 2022, 11:23 AM

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The third BSOD with a different error code, need assistance.

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warped pumice Sep 16, 2022, 11:27 AM

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Did you do a DDU the other day (to try fix the NOT LESS OR EQUAL) crash?
If so, are these crashes after?

Might be worth getting into contact with tech support if you’re having multiple different crashes

knotty thistleBOT Sep 16, 2022, 11:28 AM

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Technical Support

:telephone: 03333-237776, Option 2
:e_mail: support@cyberpowersystem.co.uk
:clock3: Monday - Friday, 9:00am - 5:30pm

Please ensure to include your order number, the issue you are facing and any steps you have already taken to try and fix the issue.

tropic flint Sep 16, 2022, 11:44 AM

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Try running WhoCrashed, analyse the crash dumps and send them over

misty mantle Sep 16, 2022, 12:14 PM

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warped pumice Did you do a DDU the other day (to try fix the NOT LESS OR EQUAL) crash? If so, ...

Yes, I performed the DDU. But I am still experiencing BSOD.

misty mantle Sep 16, 2022, 12:15 PM

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tropic flint Try running WhoCrashed, analyse the crash dumps and send them over

Okay, no problems. Will send them over.

misty mantle Sep 16, 2022, 1:50 PM

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@tropic flint

tropic flint Sep 16, 2022, 1:51 PM

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thanks

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I've found those crashes can be RAM related, have you tried using the machine with 1 module at a time?

rose basin Sep 16, 2022, 1:55 PM

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You could try memtest too

knotty thistleBOT Sep 16, 2022, 1:56 PM

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MemTest86 Memory Testing

:one: Download MemTest86 using the link below.
:two: Open the zip file you downloaded and run ImageUSB
:three: Click 'Extract', choose a File Location then click 'Extract' again.
:four: Run ImageUSB from the File Explorer windows which just opened and select your USB stick from the list.
:five: Click the Write button, ensuring that any files on your USB stick that you would like to keep are backed up.
:six: Shut down the PC you are going to be testing, insert the USB stick and press the following key while your PC is turning on, depending on your motherboard:
rog ASUS/ROG: F8
aorus Aorus/Gigabyte: F12
msi asrock MSI/ASRock/Cyberpower: F11
Then select your USB Drive from the list and press Enter.
:seven: Wait for the 10 second timer to finish and the test will begin.
:exclamation: If MemTest86 picks up an error, or the test has finished (It will stop automatically), let us know.

After making a MemTest86 USB, you will notice that your USB will have much less capacity. To fix this, reopen the ImageUSB tool, select Reformat USB drive under Step 2, then click Write again.

misty mantle Sep 16, 2022, 4:33 PM

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tropic flint I've found those crashes can be RAM related, have you tried using the machine wi...

By 1 Module, are you referring to 1 Ram Stick?

misty mantle Sep 16, 2022, 4:34 PM

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rose basin You could try memtest too

Do I require an external USB stick?

rose basin Sep 16, 2022, 4:34 PM

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Yes

misty mantle Sep 16, 2022, 4:34 PM

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I do not have a USB stick, is there anything else we can do

warped pumice Sep 16, 2022, 4:43 PM

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Only way would be to try each ram stick individually and see if the crashing persists

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Memtest works by testing the ram stick and detecting errors so its easier

#3rd BSOD