bug-reports

[wicked badge]

@valid ore it is known.

I have her as mystic and it's disappointing lol :)

[orchid bloom]

I cant read messages from stranger. I can know have a new massage of a stranger but when Im login I dont see it anywhere

[orchid bloom]

<@&441508416343638018>

[ocean prism]

@orchid bloom Please check the private message.

[hard meadow]

@admin hello! I didn't get my compensate in a campaign 6-24. 100 diamonds. sob sob sob

[ocean prism]

@hard meadow Dear Hero, do you refer to campaign quest rewards for completing 6-24? If so, please supply us your account ID and server via private message. Then we will check for you.

[brittle arch]

<@&441508416343638018> The hero tab, inside the Hero tab has an exclamation point on it that won't go away. I can't find why it is there, any ideas?

[verbal night]

Equipment in some heroes that could go higher from already equipped item... Check that, it should go away once you equip better item

[crisp anchor]

If i press @ in chat it will slide to another page with a network error

[peak sleet]

i see

[scenic imp]

@ocean prism Do i have to use my library tokens before update?

[sturdy coral]

@ocean prism is there any place where i can see the future patch notes, outside the game?

[neat hamlet]

propably on fb

[ocean prism]

@scenic imp It will keep your library token process. @sturdy coral and you can check the patch notes in our FB.

[terse tusk]

This keeps coming up whenever I try to reply a arena battle

[brittle arch]

@verbal night i did check that, but it's not the case. <@&441508416343638018> i still don't have a solution

[ocean prism]

@brittle arch The heroes in Resonating Crystal should not have the exclamation points, we will fix this problem in near update.😊

[flat sigil]

can you leave them just make them appear on their portrait or do it from a certain level like 40 or 45 (player level) because now that upgrade cost so much money i found myself equiping the resonnance hero since i use them from time to time. (no upgrade but all green/blue)

[neat hamlet]

When Nemora charms heroes it says only basic attack can be used. However when CPU charms a player char, it uses every single spell. Not that right. Should be the same for all.

[cedar vector]

Thats true

[wicked badge]

@neat hamlet why?

[viral oracle]

same here

[frigid heart]

Same, App Store isnt updated

[neat hamlet]

@wicked badge why, why?

[raw cedar]

Cant enter game

[eager fable]

Getting the same problem

[wooden pelican]

same

[silk veldt]

Same

[round harbor]

Devs know about this and are looking into the issue

[silk veldt]

Excellent

[eager fable]

Sweet 😁 wonder if it's only an android thing

[dreamy sentinel]

Server is still in maintenance ( 30 minutes for me)

[rigid vine]

Same and loading is at 0%

[terse tusk]

We all know about this problem they are working on it

[rigid vine]

Never play on patchday

[mint fox]

i'm at work an i wanna play lol

[neat hamlet]

@mint fox 😂 people are everywhere the same xD

[round harbor]

i honestly just woke up 45minutes ago

at 12:00

[ocean prism]

Dear heroes, AFK Arena is still undergoing maintenance, you are unable to enter at the moment.😅

[dull urchin]

No worries. Just do it properly in the way tou want it.

[tame wave]

Uhm

My gear icons are gone!

[neat hamlet]

well for me game don't even launch xD

[tame wave]

Ooh

Unlucko

New update is cool as heck

[dull urchin]

The library - as we have the gauge bar now, are the library points necessarly showed at the top?

[tame wave]

Restarted game and its even worse

[dull urchin]

More chat channels? Seriously? 😄

Aaand... is the game more sharp?...

[weak quartz]

@tame wave We already know this issue and we will fix it ASAP.

[tame wave]

@weak quartz thanks for the quick reply!

[sick coral]

Update messed up ui for me. Now notch blocks part of the screen.

[sterile moth]

Help?

[fallow crescent]

black screen 😦

[weak quartz]

@sterile moth Please reinstall the game. We apologize for any inconvenience this may have caused.

[sterile moth]

Problem solved, thx 🙂

[shell mulch]

I don't know if it's a mistake or not because I haven't been playing long enough to be sure but Isabella's sister wasn't called Kyrie? Now her name is Silvina...

[weak quartz]

@shell mulch We will adjust this ASAP

[shell mulch]

@weak quartz don't worry, just take your time. It's obvious there'll be some mistakes after a big update like this one. Also, thanks a lot for revamping the labyrinth now it's much better!
Btw, about the labyrinth. It's not really a bug but I'll point it out just in case. On the 3rd floor the header says "LabyrinthFloor 3" without a space between "Labyrinth" and "Floor" while on the other floors there's a space.

[mossy cosmos]

Help me, i cant login

[weak quartz]

@shell mulch ok

@mossy cosmos Please reinstall the game. We apologize for any inconvenience this may have caused.

[solemn patrol]

i get this rather often during playing

after some loading it simply shows this

[half gust]

Something minor but in Peaks of Time at the bottom says relics only effective in labyrinth

[solemn patrol]

now im stuck after fight

[ocean prism]

@solemn patrol Please clean phone cache and reinstall the latest version to play.😨

[solemn patrol]

happens for me since the first installing

its the connection and teh packet loss

german internet is really not the best

[neat hamlet]

So, after update there's some issues with my client I guess

[ocean prism]

@neat hamlet Reinstalling the game will help.

[neat hamlet]

Equipping and artifact does this

Aight, I'll try

Sorry I read above you're already working in it

Sorry

[ocean prism]

@neat hamlet We have known this problem, and will fix it soon. It will not affect the attributes of equipment at all.

[velvet kraken]

Android... Game crashes every 5 to 10 minutes. No error message shown

[hardy summit]

4 stage in new location doesn't work

[neat hamlet]

@ocean prism worked! Thanks, still there are some problems with polish translaction but that's minor problem

[mossy cosmos]

#bug-reports #forceclose
Dear, CS
I need ur help, my game always getting forceclose after reinstall from playstore. the last problem is i cant login. and now forceclose after battle.
thankyou

[valid ore]

Same problem as Superbia, 4th stage in peak of time Rest in Peace froze when you start it

[neat hamlet]

i finished everything in the previous stage and it let me in

[ocean prism]

@velvet kraken Have you tried to reinstall?

@valid ore We will push an online patch to fix it soon. Please understand.😭

@mossy cosmos You mean you are forced to quit even after reinstalling the game? We will send you private messages to ask for more information. Please check.

[valid ore]

Hey we understand, this update is AWESOME, love it all

[gilded vessel]

@ocean prism i cant access the 4th stage in peak of time

[ocean prism]

@half gust Thanks, it should a translation issue, we will check and fix it soon.

@gilded vessel Maybe got stuck when you entered?

[tribal root]

Yeah I have the Same issue with Adventure 4 in peaks of time

Game Freezes and needs to be restarted

[sick coral]

@ocean prism any plans on fixing the notch issue? At least adding an option for app not to go fullscreen

[tight junco]

I play in french ... all artefacts aren't translate

[frosty sandal]

Sometimes this happens ...

[neat hamlet]

@frosty sandal yeah they know, they're working on it

[frigid heart]

Kyre got an new name?

[shell mulch]

@frigid heart already reported it, they're working on that too

[frigid heart]

@shell mulch ok great ^^

[neat hamlet]

that's not a bug, Kyre did get a new name

As intended

[crisp anchor]

Cant open 4 , the animation doesnt fade away

[obsidian lintel]

You need to complete 3 with 100% then you can enter 4

But I think they’ll fix this bug soon

[crisp anchor]

Yeah just as i thought , the clouds tho...they wont get away

[obsidian lintel]

Yes it should be away when you have 60%+ for 3...but in the current patch you can enter 4 only if you complete 3

[ocean prism]

@sick coral We are working on the full-screen adaptation, what device model do you use now?

@tight junco We will improve the translations as possible as we can.

[tight junco]

👌

[twilit shoal]

Cant enter stage 4 stuck up and also in stage 3 it is impossible to get the chest because you will encounter 5 enemy stages to get that but you only need 4 enemy stages to not grow the vines

Please fix it i know in every updates there was an error but i believe in your team developers will fix it ASAP

[ember arrow]

I cant log in anymore After the update: connection lost all the time

[shut hinge]

Bug impossible de passer pour finir

[wooden badge]

@shut hinge Il faut lire. L'un des tas de bouquins à l'entrer dit clairement qu'il faut les 4 orbes pour passer. Tu as activé (CàD, tu t'es déplacé et as activé) tous les orbes ?
Je l'ai fais sans problème il y a quelques heures.

[shut hinge]

Ah ok merci

Je suis bête XD

[orchid bloom]

Why I still get so many common heroes on summon faction ?

[ocean prism]

@ember arrow Please reinstall the game, it should help.

[compact thunder]

hmm... after 3 fights in labyrinth i stop get candy

or we get candy only from "red" flag

[neat hamlet]

@compact thunder you can only get candy from the big camps, those with the red flag yes

[untold sky]

@orchid bloom same here, I openned like 50x and got only 3 rare ones

[orchid bloom]

Me too bro @untold sky

[obsidian lintel]

same here😭

[ocean prism]

@short kayak Dear Hero, we are locating on this problem and will fix it as soon as we can. And this problem would not affect the attributes of your equipments. Thanks for your understanding.

[frigid heart]

Unable to connect with H+. Did i need 4g to play?

[deep zinc]

A crash can appears when i select the undead faction in the temple of ascention

I can't see the gear of my unit too sometimes

[tribal root]

Arena Shows all Players with Guild None

[spare rapids]

Can't advance through stage, closing and restarting app does nothing. Also, game has crashed twice today, once during arena fight and another during guild hunt.. never had an issue crashing before.

[weak quartz]

@spare rapids When you pass the next stage, it will return to normal.
We are fixing this issue

[verbal night]

Artifact of 2 skeletal doesn't work, could have taken another one :(... And image below to show I have it @ocean prism

[crisp anchor]

It dindnt work for me too, never seen a skeletal warrior in all the fights ive done with the relic

[verbal night]

There are two options 1. It doesn't work 2. It works only with the battle after you take it (don't recall to have ever seen those skeletal tho, and it's pretty contradictory to the description, and for a leg artifact it's even worse than a rare one if it's the case)

[dapper matrix]

With newest update from Google Play, can't see anything lol

[neat hamlet]

I tried reinstalling it and now it crashes as soon as I start it

[dapper matrix]

There are a lot of bugs from the latest update, but definitely worth the new features

[remote ingot]

When I'm selecting stuff to upgrade equipment, this happens

[rare iron]

Looks like everything is falling apart

[valid ore]

The game freeze and bug when i search for friend

[neat hamlet]

Hi

I think it's a bug

Min penta is lvl 108 and my heroes are raised lvl 109

Same in the heroes menu

And in battle.

[remote ingot]

And you're complaining about that?

[terse tusk]

Updated the game and now nothing works 😕

[rare iron]

Clear cache and data

Reinstall the game, that worked for me

[terse tusk]

I don't even know how to do that

[tribal root]

Someone with a Legendary+ Nemora/Ogi and or Morvus pls add me ID 684320

[terse tusk]

Wrong chat @tribal root

And I fixed the problem

[tribal root]

Uups 😁

[spark lynx]

L'icône du cadre de noël n'apparaît pas

[round harbor]

🤔

A device restart fixed it

[floral hawk]

fighting guildboss Crashes my Game permanently O.o

[neat hamlet]

How to advance Ret in piece?

[wicked badge]

@neat hamlet restar and don't touch traps first go to the left and disable them.

[neat hamlet]

Ooooh

[hard meadow]

so laggy and much buggy!

[neat hamlet]

Ever since the latest update after 1 battle stuff stops loading in all the menus show up blank

It's also very laggy

[tribal root]

My Guild Hunt ist bugged as Well, Just stops the Fight with my Heroes having plenty of HP

[hard meadow]

waaah! I don't wanna play!!!

[terse tusk]

Just reinstall the game it will fix that problem

[tribal root]

@terse tusk which one?

[twilit shoal]

Cant ipen store?

Open*

[viral oracle]

@tribal root , is there still time or maybe you just won^^

[tribal root]

@viral oracle i will Check tomorrow with under 5million dmg cant have won

[viral oracle]

you win if you survive 1:30 min

my heroes are not dying too anymore, ends everytime after time is out

[drowsy comet]

Hello, pour ceux qui jouent en français, vous avez aussi des bout en anglais ?

[marble apex]

oui

[scenic imp]

What's with Soren? Image stuck and nothing

[neat hamlet]

C est normal le bug du shop?

Ouais

Et non pour le shop

Moi c des bugs d'affichage pour les adversaires en pvp

[pallid wedge]

why was i defeated? 🤔

[mossy cosmos]

@pallid wedge its time up dude, not bug. even u kill the enemy at 00:00,5 its counted defeated...

[pallid wedge]

yeah well nothing important just write for askin it looks like i killed it at 0:01.. but nice movie anyway.. good timing 😁

[mossy cosmos]

#bug-reportsreport
dunno why my private messages isnt deliv, after reinstall the game. already test to my little account. need to fix it. asap

[frosty sandal]

I got huge lags everytime ...

[oak valley]

Hi! Um soren loot isn't showing properly

Also at the battle screen, the chests don't drop

[ocean prism]

@oak valley We fixed this problem yesterday, please reinstall the game to take effect. Thank you.🙏

@frosty sandal Could you please reinstall and try the latest version? 😨

@mossy cosmos We will send you private messages, please check.

@neat hamlet Shop was fixed, please reboot to check.

@scenic imp We recommend you reinstall the latest version and check again. If you still have the similar issue, please contact us again and give a screenshot of clicking on your avatar, we need more information to solve it. Thanks a lot.🤗

[dapper matrix]

Hero's essence is for leveling up heroes in certain milestones, not for items

[finite yoke]

2018-12-23 10:04

Notifications icons are not well displayed

[dense moss]

RT

[verbal night]

@ocean prism i don't know how to show exactly, but while doing rest in peace a hero completely disappeared after going on the archer trap(was even full health)

I'm talking about raine

[ocean prism]

@verbal night Dear Hero, please check your private messages.

@finite yoke We also sent you private message. Please check it.

[neat hamlet]

The chat and the in game pms are pretty buggy. Anything we can do?

[weak quartz]

@finite yoke We have recorded this issue.

[peak sleet]

@neat hamlet Can you elaborate on the problems you encounter? Recently, there are many functional requirements. We need to prioritize some of them. 😅

[autumn atlas]

I get this bug where the game perpetually loads after being left open in the background, while I'm using other apps.

[neat hamlet]

Sure. Messages do not display. I've received a notification on my phone, for a pm I had received and when I opened the app it wasn't there

Same happens with whenever someone @s me

[fallow crescent]

Restart helped me

[civic pasture]

@fallow crescent Does it work well now?

[fallow crescent]

@civic pasture ya

[civic pasture]

👌

[solemn patrol]

Yeah the game has some connection problems and loading problems

comes togetehr btw.

[terse tusk]

I don't know if this is a bug or not but the the VIP levels I'm currently level 4 I just got 900 VIP points from reaching player level 90 and the game is saying in order to reach VIP level 5 I need 960 gems now the problem is I have 1350 gems and still nothing is happening so I don't know what's going on

[verbal night]

It's because you actually need 960 vip points, not gems... For a f2p you reach vip 5 at level 100

[terse tusk]

Okay thank you @verbal night Makes sense

[neat hamlet]

It says you need to acquire those gems. As in purchase

Then again it's supposed to say vip points but still

[frosty sandal]

I cannot start the fight

[neat hamlet]

Wait, did you change Kyre's name to SILVINA or is it a big?

Bug*?

[rigid vine]

No bug they changed it ...no clue why

[ocean prism]

@neat hamlet Yeah, we just changed her name.😅

[ocean prism]

@frosty sandal We already checked this problem, your client data was not consistent with the server db, and it should work after restarting the game.

[mossy cosmos]

#bug-reports or #buff
This relic works with totem of Numisu, I love it.

[tribal root]

My Fight Just stopped here without the possibility to Finish, all rewards lost as i had to kill my game

[ocean prism]

@tribal root Please check your private message.😊

[plucky abyss]

Don't really know what happened before, I didn't spent exp points or gold for leveling him up and suddenly he's lvl 125

I'm 100% sure that i didn't touch him. What could it be?

Guess it's just a visual bug because I retired him in the rickety cart. I should have get 5k purple essence, more than 200k exp and gold but I got none 😁

[outer cove]

Max ascension level reached. - You gave him into Resonating Crystal, didnt you ?

[opal turtle]

the level would look blue if it was in the resonating crystal

[plucky abyss]

@outer cove no I didn't, I guess we can't put green units on resonating crystal

[neat hamlet]

Hi

The name and title of Golus are inversed

See below

See good behavior below

The good behavior is :
Rank
Title
Name

For Golus it's :
Rank
Name
Title

[round harbor]

i dont know about english or so
but the same case is happening in german

okay, in english it is acutally in the correct order

[round harbor]

and since im already here

does the translations even have a proof reader if it is even correct?

lets look at this at example

"get your arena rewards now" it is in english

but if i would translate that into english it would mean something like "hollow your arena rewards now" ( )

also the question is... why is in "Deine" (your) the D in capital letter? deine with a lower case d is okay

tbh, the complete german translation is a big "okay"
it means, most of the things are "correct"
but written in a way you completly could misunderstand it

like labyrinth artifacts.. there were some cases i was like: this is totally not the effect of this artifact (since i saw the english ones until it changed over to german)

[ocean prism]

@neat hamlet We reported this problem and will try to improve it.

@round harbor Thanks for your attention, we are working hard to improve the translations. If you find any error, please let us know, we will appreciate it.🙏

[plucky abyss]

Another bug that often occurs when you click the arena. I haven't 2178 arena points nor 1277k team power.

It isn't a connection problem because I have 100mb of bandwidth. Probably another visual bug

[ocean prism]

@plucky abyss What should your points and power be? And is it back to normal after restarting?

[plucky abyss]

@AFK Arena CS 1600 points and 137k. It's normal now

[copper perch]

17892 days , this guy is a legend.

[neat hamlet]

chuck noris' account ;d

[copper perch]

Oh ok.

[round harbor]

@ocean prism well, if i start to write down the errors in the german translation.... it will be a very very long list

[ocean prism]

@copper perch Thanks, maybe it is a visual error, we will check it.

[desert iris]

Hi, This night i want to create a new guild, but the name is already take. Yes I create this guild before but An other friend could rename his guild for make it, but the name is stay in memory or the guild didn't exist...

Is there a solution for rename an other guild with the name of first guild please?

[ocean prism]

@desert iris Dear Hero, can you tell us guild ID of your previous guild using that name? Then we can better check.

Also please supply us new name of this guild.

[ocean prism]

@desert iris Dear Hero, we already located this problem and will fix it in next update. Currenlty, we can only suggest you to use another name. Thanks for your understanding.

[dull urchin]

This happend to the hero icon on right

It stayed that way until the end of battle.

Couldnt see when it broke and why

[ocean prism]

@dull urchin Dear Hero, can we know what process happened and then this card kept in this situation? And does this situation happen frequently or just once?

[dull urchin]

It look like it happend around his skill use. It happend only once for me I will watch for other occurences.

[frigid heart]

Got an push notification and it seems someone write ne an message, but cant find it in Game. Had this issue for 2 weeks too

[desert iris]

@ocean prism Guild id id 2698

[verbal night]

@ocean prism @Adair it happens only in guild boss, i recall to see it always against wrizz... I was o curing it often but didn't check lately if it's still there, since I go auto on wrizz... It happens while ulting

[opal turtle]

That visual bug happened to me too once witg brutus. It didn't affect the game at all

[neat hamlet]

Grezhul s level is blue even though he s in the crystal. Probably happened because he was in the boosted heroes list when i leveled him up

[rare iron]

How come Numisu heal does nothing at all.

He pops his healing totems and non of the heroes that are in the green area are healing.

Are we supposed to see green numbers as well, to indicate that our heroes are getting healed.

[neat hamlet]

Mine works

And there are numbers

[flat sigil]

Not necessary to have green number you can see green bar getting bigger

But yeah green number not always

[neat hamlet]

But just for the first part of the heal not for the sequent regeneration

[narrow island]

I tried setting my guild intro but it wont set to what i want it to be. It keep staying the same no matter how many times i try

[ocean prism]

@narrow island Does it change after you reset the intro and restart the game? If not, please contact us in private message, give your server id, account id, guild id and some screenshots before and after resetting. Thank you.

[mossy cosmos]

bug cant open Link from chat, need to translate it first till link being white then we can open link

[shy yarrow]

That might not be a bug, it might be that they don't want links in chat

Which is pretty reasonable

I mean that the bug might be that there is a hyperlink when you translate it

[sleek hawk]

Is it bug?

[ocean prism]

@sleek hawk This problem should have been fixed, please delete the game and reinstall the latest version to take effect.

[sleek hawk]

Thanks

[cedar marlin]

@neat hamlet your grezhul's level is blue because he's the weakest of the 5

[winged fjord]

It's blocked and i get 0 chest :/

[ocean prism]

@winged fjord Please check your private message.

[mossy cosmos]

dunno why notification chat from guild always spawn, even i close or clear the notification. *thesamechat

[mossy cosmos]

stuck again,

[brittle arch]

The bug is back, boosted heroes are showing "equip gear" exclamation marks

[ocean prism]

@brittle arch Dear hero, actually, we make change on this setting in this update according to player's feedback. It is normal design now.

[brittle arch]

People don't get triggered by all these ❗? 😔

I get itchy from it

[neat hamlet]

Nah its a good feature actually :D

[brittle arch]

I wish it could be optional because i can't stand it

[neat hamlet]

Once all ur heroes have bad gear equipped the exclamation mark only pops up when a new upgrade is available otherwose they re not there.

[brittle arch]

That's so annoying :/

I only want it for my main heroes :/

[neat hamlet]

Once you equip all the 15-20 heroes that you have on the crystal (which you should do because that means that you use them from time to time) the exclamation mark only pops up if there is an upgrade. How is that a bad thing? xd

[neat hamlet]

The bar at the top should not be extended. This is an oppo r15

[smoky ether]

Don't know if it is a bug or cheat but I looked a replay on tower where the player team lose.

Server 2

[neat hamlet]

I just check and have smth like that too (a losing battle)

[outer cove]

@ocean prism Hello, if i click on chat icon, then i need to wait 15-30 sec for open the chat window. It was faster, something like 2 sec before update. Why is it so slow now ? 😮

[civic pasture]

We will sent you private message

[desert iris]

Do you explain me, why in one minute, i can't find just a few energize for thé team? it's impossible to take on nothing skills ! 😱

[cobalt hatch]

@ocean prism looks like the artifacts list is still titled in Chinese? Not sure if it's just me

[outer cove]

@desert iris Ferael draining energy 😃

[desert iris]

Oh, shit! I hate this! XD

[severe wind]

I was evolving Hogan to get legendary+, and literaly, the sacrificed Hogan epic+ still remained.

[brittle arch]

Defeated everything but it won't let me through it

@ocean prism any idea?

Nevermind i know now

[ocean prism]

@cobalt hatch Dear hero, we will report it to our team about this translation problem.

@neat hamlet Dear Hero, we are keeping working on screen adaptation. Can you supply us more detail information about your device model? Then we can better improve. You can supply it via private message.

[dull urchin]

@brittle arch , you need to end and start mission again. And find different way to walk through map. You have to fire 1st trap, there is no other option. Then go right, not up left. You need to use all three trap erm... switches-off 1st, then go up left

[brittle arch]

Yeah i already knew, thanks though

[dull urchin]

What I meant is - there is no bug there 😃

[mighty terrace]

Doesn't seem like anyone reported this but when I'm listening to music, the game cuts the sound (but songs aren't paused which is weird) , even with in-game music and sounds off. Happens with Google Play Music with Bluetooth headphones, didn't try with built-in speakers though.
It's kinda annoying while commuting :D
@ocean prism could you look into it please? Thanks !

[wooden pelican]

Hi, would like to know if their is a limit on the number a guild can have co-leaders/moderators (under leader rank) ?
My leader wanted to add 3 co-leaders and he got this message in jap/corean/chinese, which we obviously don't understand ^^'
@ocean prism What does the message says, and is it capped at 2 co-leaders ?

[opal turtle]

I think it is, I tried to pick a third co-leader and I got the same message so I stopped trying

[wooden pelican]

Thanks for the feedback @opal turtle

[half minnow]

So far can only have 2 Deputy , my guild is level 6

[cobalt hatch]

So I unlocked the resonating crystal, but when I go through that introductory screen it ends up showing the middle slot as empty?

And then when I leave the screen and go back in, it goes through the whole introduction of it again

[quaint nacelle]

@ocean prism got this bug, can not leave and got a message with something "it has the same ID"

[real mason]

@cobalt hatch I have the same problem with resonating crystal, glad to see I'm not alone ^^

[ocean prism]

@cobalt hatch We have reported this problem, will locate and solve it as soon as we can.🙏

@quaint nacelle It seems like the game got stuck during a battle. Does it happen again after restarting ?

[soft granite]

Same bug with resonating crystal for me and another guild member

[plush dome]

I face a bug whr after i kill 4 enemy, i killed my teamate due to a hero ability, then i got rampage, instead of killing enemy to get rampage

[snow wasp]

@ocean prism I've noticed that offline time at guild is different from offline time at friends list.

[ocean prism]

@snow wasp Please check the private message.

[finite yoke]

Elite hero listed after rare.

[viral oracle]

it is sorted after strenght of each hero, not rarity

[verbal night]

Which means the outpost bonus makes em stronger power wise at 1.

[neat hamlet]

Do you sell your heroes ?

[paper oasis]

@pliant swift ici :)

[pliant swift]

Merci

@ocean prism

Bonjour j'ai eut message d'erreur au démarrage me demandant de réinstaller le jeu ce que j'ai fait et maintenant ça fait 30 minutes que c'est à 0%

[neat hamlet]

Essaie à nouveau et si ça marche pas
Efface le cache

@pliant swift

[pliant swift]

@neat hamlet déjà fait

[neat hamlet]

Ah ba la jsp

[pliant swift]

J'ai même desinstall reinstall après

[neat hamlet]

Ah bas la 😕

[molten mulch]

J'ai eu ce problème, redémarre ton tel, ça devrait marcher

[neat hamlet]

Hey ya des fr ici c cool

https://discord.gg/V9dfUFd
Vous êtes le bienvenu

ONLY for french
UNIQUEMENT pour les français

[pliant swift]

Même après redémarrage du téléphone ça ne fonctionne toujours pas 😞

[ocean prism]

@pliant swift We are working hard to fix it, sorry for the convenience.

[pliant swift]

Thanks

[raw cedar]

World first problem "bugg"

[neat hamlet]

Some weird visual bugs

The order seems to be messed up, but you get the just

[ocean prism]

@neat hamlet Dear Hero, please check your private message.

[covert wharf]

Outburst DOES NOT stun. Bug or no?

[ocean prism]

@covert wharf Dear Hero, can we know the whole process of the battle you mentioned? Video will help a lot.

[dusky jay]

The resonating crystal keeps only assigning four units, and I keep getting the tutorial every time I enter it?

[neat hamlet]

Why There were no info about happynewyear2019 red.code on discord? Not everyone here uses fb

[ocean prism]

@dusky jay The resonating crystal bug has been fixed, please delete the game and reinstall the latest version to take effect. Thank you.😊

@neat hamlet New year code expired, please look forward to a new one.

[neat hamlet]

@ocean prism what the think means?

This #.SArg0

[remote ingot]

So in arena, I get the reward at the start of the battle, and after battle I don't get any points, but my opponent loose points

Ok so it looks like I can have one battle in arena, and than I got this

After restarting the game I did one normal battle, but second was bugged again

[ocean prism]

@neat hamlet It may be a translation error, we will check and improve it. Thank you.🙏

@remote ingot Please check your private message.🙂

[neat hamlet]

This is heppening with me too

[rigid vine]

Why always private messages? Is this going to be fixed? Do we need to reinstall? Will there be a bug fix in the next update ? Why not tell everyone? I have the same bug ..and i want to know too 🤔

[ocean prism]

@ocean prism @neat hamlet @rigid vine It seems like that something is wrong with Arena, we will report and fix it soon. But you will actually get the rewards in every battle just the sequence changes.

[rigid vine]

Thank you 😀

[ocean prism]

@remote ingot

[smoky ether]

This fight stop the vines growth. So when I go straight to this fight I don't have to do the fight with faction condition to take the artifact. If I want I can do all the battles before taking the artifact. I don't think it's how it's supposed to work

Peak level 3

[rigid vine]

@ocean prism not only the sequence changes i dont get points anymore. The opponent looses points but i don't gain any. That happens only when i get the rewards before the fight ends.

[ocean prism]

@rigid vine Dear Hero, it is a display problem that your points actually increased. And we are locating it and will fix it as soon as we can. Sorry for the inconvenience.

[rigid vine]

Thank you for the quick reply 😀 Have nice day!

[oak valley]

Im not getting any rewards from the arena victories 😢

[ocean prism]

@oak valley Dear Hero, you can supply us your accoint ID and server via Private message. And then we will check for you.

[raw cedar]

Same here

[spark lynx]

Salut je sais pas si c'est un bug mais cette artefact tue brutus pendant son invulnerabilite et parfois avant même quelle se declenche

[neat hamlet]

Si il a moins de 15% pdv il meurt, meme si il est invulnérable 😃

[covert wharf]

Yo devs. Sumthin wrong with arena. My poor tickets... Fight did not start when i clicked begin battle, i clicked again nothing happened, then again and again and again. Then i checked history. Boom this happened

*notice the time gap between fights

[neat hamlet]

you don't have skip fight in arena ?

oh nvm you're F2P

[dusky vine]

Another bug in arena, in ranking, points (+0) and with rewards, they just appear in middle of next fight ...

[rustic spoke]

About the +0 in arena, it's just that you get every rewards during the fight. Which mean that you also get the arena points

[neat hamlet]

Yeah the rewards from arena appear before winning the battle x:

[quaint nacelle]

I have exactly 11k to buy an item who cost 11k but I still can't buy it, wtf

@ocean prism

lmao

[ocean prism]

@quaint nacelle Dear Hero, please first try to reinstall game (1.12.02) to check. If still not work, please contact us again with your account information, game version via private message.

[viral oracle]

the price lays somewhere between 11000 and 11999 and you have 11000+ but less then 11999^^, got this problem more then once in the past

@ocean prism maybe, make it clear numbers or show more digits

[ocean prism]

@quaint nacelle Dear hero, we just confused gold and guild conis in last reply.😅
@viral oracle You are right. We also will record your suggestion.

[raw cedar]

Guys attack the lowest one in Arena, for points

[scenic imp]

What with double tap menu to open thingh? First one just geting ignored or opens an empty window

[raw cedar]

@scenic imp is your game updated?

[unborn shore]

I'm still getting the Arena glitch where I get previous rewards during a new fight, and gain 0 points from that new fight if I win it, and lose 0 if I lose it.

I've restarted the game, but it seems to only be a temporary fix.

The game is up to date as well

[ocean prism]

@unborn shore You will actually get the rewards in every battle just the sequence changes. And your points have increased but it was displayed (+0) incorrectly on your picture.

We will fix Arena as soon as we can.

[unborn shore]

Alright no problem, thanks for the quick response

[neat hamlet]

I often see movies in king's tower where someone lost, but it's showed how he passed.

[snow wasp]

Entered Arena for the first time today and it's infinitely loading. Also team power and arena points are random here.
Another thing is that I have to enter different menus twice because they don't load for the first time. It happens quite often.

[sleek raft]

+1 on random extreme lag on certain menus and/or actions

[wooden badge]

This happens to me sometimes. Did you try closing and restarting the game?

[snow wasp]

@wooden badge it doesn't help at all.

[wooden badge]

:/ it was worth a shot

[snow wasp]

@wooden badge if it was that obvious I wouldn't write anything here. 😄

[rustic spoke]

@ocean prism There is either a problem with Ulmus active skill or a problem with the skill description (In the english version). The skill says he root himself and get range and attack rating but in fact, the skill make him tp to back lane then attack from afar. Could you fix the description ? Ty

[wooden badge]

Sometimes people don't think about obvious solutions. :)

[civic pasture]

@snow wasp @sleek raft @wooden badge Please test your network and check if you have the latest version 1.12.02. Thank you.😊

[sleek raft]

On wifi next to my router (300 mbs) and on latest version

[snow wasp]

^ Exactly.

[ocean prism]

@sleek raft @snow wasp Does the game always keep loading, maybe affect your experience?

How does it happen, load when you are online? leave and go back?

[snow wasp]

@ocean prism I often switch between 2 servers so it may be the problem.

I switch apps during playing the game too. I won't reset it every time I check something else.

[sleek raft]

I only play on one server, I eventually have to force close, open again, and it ends up working

Sometimes it'll repeat even after force close

Sometimes it'll reconnect by itself but maybe one out of every ten times?

[ocean prism]

OK, about the loading problem, please contact us in private chat and give the following information: server id, account id, device model and game version, excluding network issue.

[sleek raft]

Sent

[wooden badge]

I can confirm this bug persists (stuck in loading/connecting anytime I switch to another app or my phone goes in sleep.) But as I said, force closing AFK Arena and opening it again fixes the issue, so it is quite minor imo.

[pale pecan]

The description of the skill says: that Brutus receives immunity to damage. But he also gets immunity to the camps, controls and other things. Fix it

[neat hamlet]

it would be good, if he would be immunity to dmg, but we would be able to counter him with cc. he is one of the most op and the most annoying champions in this game

[timid cove]

I bought the daily diamonds and the daily deluxe, for some reason i have 59 days on the daily diamond, i have only purchased it once, is this a bug? (not that I am complaining mind you) Or did the Daily deluxe include the Daily Diamonds? If so I would not have purchased both... My expectation is 500 daily diamonds.

[neat hamlet]

maybe you bought twice the same?

[timid cove]

I did not, checked my purchase history

I am happy for the free month, i just don't want to be overcharged or whatever

[neat hamlet]

be careful, people hated a guy who got a nice reward as 10000 pack customer in tibia 😂

[timid cove]

haha i'm sure, do you report the bug or just keep you rmouth shut and enjoy the mistake?

[neat hamlet]

it depends of you

[viscid gale]

Typo right here, believe it’s floor 50 of the kings tower

Not the arcane labyrinth

[primal sand]

I cant buy this bundle, what's wrong?

[rustic spoke]

You need to unlock them

[tawdry fog]

If I scroll through the character portraits, after the first character, I can't click on their skills to see what they do.

Just a minor annoyance

[wooden pelican]

Crystal cannot load sometimes.
Quitting it and comming back resolves it, but can occur again.

[ocean prism]

@wooden pelican Dear hero, can we know the steps to reappear this situation? Please supply us your game version, device model and account information via pricate message.

[tawdry fog]

That just happened to me too

[ocean prism]

@tawdry fog @wooden pelican Dear Hero, we received your information and oue team will check this situation. Thanks for your patience.

[wooden pelican]

👌

[mighty terrace]

Hi, I'm reposting as this did not get a reply
Doesn't seem like anyone reported this but when I'm listening to music, the game cuts the sound (but songs aren't paused which is weird) on some screens (in-fight and on home page), even with in-game music and sounds off. Happens with Google Play Music with Bluetooth headphones / speakers. It works fine with built-in speakers.
It's kinda annoying while commuting :D
@AFK Arena CS could you look into it please? Thanks !

[rustic spoke]

@ocean prism 👆

[ocean prism]

@mighty terrace Dear hero, can we know your device model?
@rustic spoke Do you mean that you have same situaiton as @mighty terrace ?

[rustic spoke]

No, I was just using the @ correctly

So that you could see the problem he has, as it seemed important.

[half minnow]

@wooden pelican that happens to me too , and on other functions as well like bounty , friend list.. and the problem is sometimes my connection lol

[mighty terrace]

Thanks @rustic spoke , didn't see the copy/paste didn't restore the @ correctly -_-
@ocean prism I'm using a Nokia 6.1 running Android 9

[ocean prism]

@half minnow Dear hero, can you supply us your game version, device model and account information and error screenshots to us? When did this situation begin to happen?

[near falcon]

I can’t attack in guild hunt despite I have 1 attempt left. I assume this is related to guild change which I did earlier today

[scenic imp]

@near falcon Yes it is becouse of change, it will be okay next time

[wheat glade]

Dublicating entries in arena list.

[ocean prism]

@wheat glade Dear Hero, about your situation, we suggest you to begin a battle in Arena to chek again. If still not work, please check your game version(newest: 1.12.04). If still not work, please contact us via private message with your account information, device model. And then we can better help.

@near falcon Dear Hero, if you attacked this guild boss in your last guild, then you can attack this boss in new guild 24-hour after your last attack.

[neat hamlet]

@ocean prism

[ocean prism]

@neat hamlet You can press the message to report him/her. We will deal with it.🙂

[neat hamlet]

@ocean prism

Maybe just a visual bug but it appears as the ranks 2 and 3 of his Haste buff are exactly the same

[ocean prism]

Thanks for your feedback and we will pass on your issue to our team and have a check.

@ocean prism This is a problem shown and we will fix it in next version update.Thank you.

[pale pecan]

When a sniper aims at a hero (uses the ultimate), the hero just freezes in place and stops doing anything (attack, run, use his ultimate)

Fix it pls

[ocean prism]

@pale pecan Thanks for your feedback,we will pass on your issue and check for you.Have a nice day

[pale pecan]

I suggest ultimate Morvus should work like Niru, only you can not evade him.

[opal turtle]

Please, fix the way the rounded numbers appear

I have 19k but I can't buy a 19k piece

[ocean prism]

@opal turtle Thank you for your feedback. Sorry, because the price tag of the item is not complete, its actual price should be higher than the amount of money you currently have.

[edgy veldt]

Hi, I think Saveas' attacks sometimes interrupts other heroes attacks/abilities. My Shevira was using her Soul Siphon and she has stopped after like 0.5 sec after spear hit her. They were only 2 heroes left

[ocean prism]

@edgy veldt Dear Hero, could you please provide apparent screenshots or video, we would appreciate that.Thank you.

[neat hamlet]

Not only saveas', brutus too.

[ocean prism]

@neat hamlet Dear Hero, you can press the message to report him/her. We will deal with it. Thank you.

[neat hamlet]

@ocean prism who I should report? I obly said that brutus' attacks practically stops my isabella's attack (mainly skill)

[rustic spoke]

Diagonal reading :p

[ocean prism]

@neat hamlet Hi Hero, please provide apparent screenshots or video. We will give feedback to the team.

[dull urchin]

I would like to report a bug. I cant find wallpapers or concept art with the game art style anywhere. It seems they are missing. 😇

[cobalt yacht]

I've fixed it. I had to restart my phone. If others have the bug do the same 💜

[near falcon]

The game got updated, no restart was needed for me

[ocean prism]

@cobalt yacht Thanks very much for your feedback!

[viral folio]

@ocean prism pls fix its hard to chat if i can't read what i write

[ocean prism]

@viral folio Thank you for using our mail inquiry.we can use the chat well and we can see it what we are writing.Could you try to restart the game or switch the network(4G-Wifi) and make sure the game version is the latest.If it still works not well you can provide us your account ID and your game version ID.we will check for you.
Have a nice day!
Regards,
Customer Service: Zoom

[fringe glade]

Im not sure if this has been mentioned but the text on these screens goes off so you cant read the whole of the writing

[ocean prism]

@fringe glade Thanks for your feedback,and we will pass on it to our team.Thank you very much!

@fringe glade Dear Hero,
Before this issue is resolved, I suggest you see the same hero-related deeds in the hero map options.
Regards,
Customer Service: Zoom

[fringe glade]

Thanks for the quick reply! And I'll be sure to look there when I'm wanting to read the story.

[fringe glade]

I've also just noticed. When you click Belinda from this screen it plays both her voice clips at once.

Actually its both the clickable chatacters on this screen that do this

[glossy otter]

Don't know if someone has already posted this, but sometimes characters "bypass" their attack range. For example, melee can attack a far-away enemy while also facing away from it.

If I find another occurrence of this, I'll make a screenshot

[split sail]

Umm one of my character just disappeared

Silvina of purple tier disappeared after I made my first legendary tier monster

Wasn’t purple+

ID: Mayhem

[ocean prism]

@split sail You can restart the game, if you still can't find it, please contact us in private message.

[drowsy comet]

Can't start the game..

[rustic spoke]

Stuck here for few minutes...

Can't get my rewards :/

[ocean prism]

@drowsy comet Dear Hero, please change network and reboot game to check again. Also our newest version is 1.12.04. Please check your game version. If still not work, please contact us via private message. More information are required to locate your problem.
@rustic spoke Dear Hero, please contact us via private message with your account ID nad server. Then we will check if you missed your items. And can we know if this situation happens frequently?

[valid ore]

@ocean prism is Isabella still broken? She is not immune to damage when she ult

[neat hamlet]

@ocean prism umm, I bought a limited time offer with my mobile phone money but I didn't receive it???

Ah nvm, recieved it

[ocean prism]

Dear Hero, there would be delay for you to receive it.

[ocean prism]

@valid ore Dear Hero, atually, she should be immune to control skill but not immune to all damage. We will improve the desceiption in later updates.

[valid ore]

Aaah i see, sad to know 😥

[brittle arch]

Is there any way to reverse temple of ascension? I made a huge mistake 😔 maybe my account could get rolled back to a previous save state? 😔 @ocean prism

[ocean prism]

@brittle arch Sorry hero,There is no way to reverse it.That's unfair to other players. Please be cautious in the future.

[brittle arch]

It will take me months to recover this mistake :/

I made a second legendary because i didn't realise i just needed it to be elite+ 😔

Can i merge the 2 legendary's somehow, wasting more of the heroes, at least still being able to progress

[ocean prism]

@brittle arch Realy sorry for you,Please be cautious in the future.🤗

[slim wolf]

Hello, I made a guild and when I try typing in guild chat it says I'm "not in the group" is this a problem on my part?

[ocean prism]

@slim wolf Dear Hero, If you have changed the language version before, you can try to change the language version back, then change it back again.
Another way is to check your game version and try to update to the current version 1.12.05.

[viral folio]

@ocean prism if ira charmed after she cast her ultimate, hail of arrows will hit teammate

[versed river]

Double Saveas?

[half minnow]

@versed river that's not bug , it show's the hero that player frequently use or most used.. you see there's a blue lvl ? maybe the player use Saveas in pentagram then decided to level him up actually using heroes

using resources*

[versed river]

It says frequently used "formation" tho, not frequently used "heroes"

Idk i just dont understanding how this feature works. Doesnt really seem accurate even looking at mine but I could be wrong

[viral folio]

@versed river yeah heroes that showed not always accurate. I always using full Mauler formation hut my shemira always showed

[versed river]

Yeah same. I use Wilders but a mauler shows up ¯_(ツ)_/¯

[ocean prism]

@versed river Dear Hero, this display is about the top 5 heroes of that player. So it is possible that duplicate heroes appear.

@viral folio Dear Hero, please check your private message.

[versed river]

Got it @ocean prism thanks :)

[uneven pawn]

Hi, this morning I looked at my arena report to notice that I've been attack 13 times in a row by the same person. It seems a bit abusive to me. Is it a bug? Thank you.

[plain crystal]

@uneven pawn It happens but at some point he'll just stop getting points

[uneven pawn]

Ok if this is the intended behaviour, but it still doesn't feel fair. That person clearly have a better team then mine and it won't change in the same hour. So the person is only farming points on me. I understand he will get less and less point, but it may take 20-25 fights to drop. In my case, I lost 86 points in 13 fights. He could have decided to go on and farm up to 100 points.

[ocean prism]

@uneven pawn Dear hero,we are sorry to hear this, maybe he just wants to quickly get the number of wins to complete a certain task. But we will give this feedback to our team and discuss the randomness and contingency of the arena match.Thanks for your love to our game!

[uneven pawn]

Thank you for your reply. It is much appreciated.

[ocean prism]

@uneven pawn @plain crystal Thanks for your love to our game!have a nice day!~

[neat hamlet]

after you check a hero's skill in portraits, you are not able to check the other ones after switching to the next hero. can be resolved by going back and picking a hero again. nevertheless, its annoying.

[pallid crescent]

@ocean prism this bug seems to be frequent. How to fix please? PS : I really appreciate your relation with the AFKarena's community 🙃

[ocean prism]

@pallid crescent Dear Hero, can we know if this situation happened after you change language in game? If so, from which language to French? Please change to the previous language and then change to current version again. Also some players fixed it by reinstalling game. You can also check. And if still not work, please contact us with your account information.

[pallid crescent]

@ocean prism Thanks for this quick message :). I never changed language settings. This bug is corrected by a simple deco/reco. I thought it was good to inform of this :)

[ocean prism]

@pallid crescent Dear Hero, sorry that what does deco/reco refer to? 😅

[pallid crescent]

Reboot the application. Sorry, I was forgotting that I was speaking english ^^'

@ocean prism

[ocean prism]

@pallid crescent Got it.

[frigid heart]

And again, i got an push notification. Some one write me an message, i can pull the notification down to read it, but if i click on it i cant find it ingame anymore... It's gone :X

[weak widget]

I'm back to level 1 again. Help?

[frigid heart]

@weak widget Look for the Server

[undone stream]

Hi guys ive got screen optimisation problem like this after patch. Phone is Huawei P20 pro

[edgy veldt]

Hi, there's double information about arena rewards, idk if this is a bug, or I just got info from few servers

[sly echo]

Guildies getting this for apparently no reason? What's up

[scenic imp]

@undone stream Why your tanks behind all team

[weak widget]

@frigid heart I seen the server

[brisk coyote]

@ocean prism could you block these guys from chat? Better give an ingame report option🙏

[ocean prism]

@brisk coyote Dear Hero, we're sorry for the inconvenience you have suffered. Can you provide us with the player's ID, we will check it later. Thanks a lot.

[brisk coyote]

Maou sama ID:2515223

@ocean prism

Thx for everything you do for the game👍

[distant palm]

I don't know if this a bug or what but whenever in fight the animation is lagging or somewhat in the low power mode i guess? But the option is off and my main menu interface is smooth as silk haha~~ or is this my device problem? My brother's device is far older than mine but the animation is just fine smooth...

[fast saddle]

Hi, may I ask whether if there are requirements for certain relics to appear? Ive been looking for a specific one for one hour but it just doesnt come out

[ocean prism]

@brisk coyote Thanks for your love to our game!

@distant palm Dear hero,we suggset you to reinsatll the game and clean the RAM then you can log in our game to see if it works well.We will continue to optimize the game in the future.

@fast saddle Dear hero,Faction packs rotate to a different faction every 24 hours.you can see it specifically in the Library in the game.

[raw cedar]

@ocean prism i have 30 acrive friend, i can send all of them gifts but i cant accept all 30 gift from them. 20max friendshippoint daily of 30friends.
WHY!?

[ocean prism]

@raw cedar Thanks for your feedback,This is the game set,player can only get 20max friendshoppoint per day,Hopeful you can understand.

[last marsh]

@ocean prism i put in a ticket, i did 2 payments back to back, one gave me the coupon worth $30, the other gave me no items at all

[covert wharf]

Hmm, they're party rockin'

[bold fern]

Not sure if this counts as a bug but the deal at beating kings tower floor 50 seems to think its the Arcane Labyrinth?

[knotty onyx]

Check your internet

[drowsy comet]

With and without internet

This message is here

[brisk coyote]

Just finish stage15 but no limit time offer, is it a bug or something @ocean prism

[slender swift]

Wtf

[drowsy comet]

Oh I'm not alone with this error

[torn plank]

This is probably the 3rd time I've tried to Level one of my heroes to Lv 35 only to revert back to Lv 30/Lv 31 when I return to the game - and all the resources that go into that leveling has also been taken despite the loss of progress.

[cursive flax]

Hello i did an in-app purchase and it was not recognized.

Here are the screenshots

I got brutus and belinda from there. But when i relogin its all gone

My vip status went down from 3 to 2 also

@ocean prism hello can you please look on my issue

[raw cedar]

My dailquest is refreshed twice. Things like dia or gold are deleted(refreshed) but the lvl ups are there

And i had more pvp tries as usual ...

[cursive flax]

Mine is too troublingg, imagine i have spent money just earlier. And all was gone for nothing

[raw cedar]

This game has no buggs like my grammar💩

[ocean prism]

Dear Heroes,
Sorry for the bad experience. There were problem before 06:10(GMT) on Jan. 28th that your process would be rolled back. And if your problem happened after this time, please reboot game and complete quest again to check if this situation still exists. And sorry that the process being rolled back can not be recovered. Compensation is sent to players for this problem. Apologize about the inconvenience again.

@late pendant Dear hero, if you still do not recieve your pack, please contact us with your account ID, server and official receipt contacting order number. Then we can better check for you.
@bold fern Dear hero, we will report this translation problem to our team to improve.
@brisk coyote Dear hero, it is normal that there is no limit time offer after completing chapter 15. You will activate one after completing chapter 16.
@slender swift @drowsy comet Dear hero, there was connecting problem today. And we already fixed it and send cimpensation. Can we know if this situation still exists now? Please reboot to check.

[eternal briar]

@ocean prism It is nice that you send out compensation and all, but i payed for a 10 times summon and non of the heroes i pulled are in inventory anymore, gems are still gone O.o

[ocean prism]

Please supply us your account ID and server, screenshots about your hero page via private message. Then we can better help to locate.

[drowsy comet]

@ocean prism problem is solved, thank you

[static hemlock]

@ocean prism The 1000 gems compensation is good and all but I performed a 10 times summon aswell during the day and when I log back in recently none of the heroes I drew are in my inventory and I lost the 2700 gems along with getting my progress set back significantly and having rolls from my 10 faction scrolls change losing my good RNG 😢

[humble trout]

@static hemlock I suggest going via their in-game support chat the best way to do things

[static hemlock]

ok thanks @humble trout I will try that

[humble trout]

No problem, make sure to be as clear as possible on the issue and as specific as you can (time etc) can help pin-point the issue and hopefully get it fixed! @static hemlock

[static hemlock]

Ok I will update my ticket @humble trout Thanks my man

[humble trout]

Happy to help!

[viral oracle]

@ocean prism i understand the reset and that i need to do everything again which i did in the last hours, but then please also refresh my guildhunt trys.

[ocean prism]

@viral oracle Dear Hero, can we know if the items received from guid are not in your Bag and your chances being used? Please contact us with your screenshots about your guild coins number and your account ID, server ID. We will check for you.

[humble trout]

@ocean prism It seems there's some problems with chat not working/refreshing for people since the connectivity issues, I'm assuming it's related but just letting you know incase it hadn't come up!

I've asked a few people they've had the same problem, both in guild and public chats

[oak birch]

Yeah I have a bug to report
I was doing g my thing on the game
The when I went to spam upgrade my hero it glitched and went to another hero
And that hero went straight to level 80 from like 10 clicks
Then when I refreshed it
I lost all the progress I did in that day

[mild raptor]

@ocean prism there are some inscriptions that can't fill the shape zof tablet

[raw cedar]

Because she is a giant with huge personality

🥁🥁🥁💩

[broken sleet]

Fix the chat jheez 😩

[ocean prism]

@static hemlock Dear Hero, We're sorry for the late reply. Can you provide us with your account ID and server to help our investigation? Thanks a lot.

[static hemlock]

@ocean prism I have sent the information in a DM to your account

[ocean prism]

@humble trout Dear Hero, Thanks for your advice, we will check it later.

@static hemlock Thanks

[shut hinge]

hello I do not know if it was postponed but the chat channel France has a synchronization problem we do not see all the messages only a few messages appear from time to time

[regal ledge]

Hay AFK Arean I just lost a bunch of stuff, 2 purple mage items that work with with wilder and murder, Brutus and my guys are all back to level 41 they were nearing 60 what gives

[plain crystal]

@regal ledge There's been some server issues in the last days, thats why they gave us 1k diamonds.

[regal ledge]

Ah but I put 3000 diamonds worth of stuff in it going to be awhile before I play again since I'm at an area where I just get whipped because all my dudes are 10 levels under

[plain crystal]

If you have proofs that you used them during the server issues and that you lost everything they got you, they might be able to help if you email their support.

[terse hornet]

I contacted support about this issue I have as well. I gave them as much info and timing as I could. But I have no screenshots. It’s not like I’m going to take pictures of everything I do in the game. Hopefully, I will get a positive response.

[plain crystal]

@terse hornet lets hope so 👍

[neat hamlet]

Hi guys! Do you have some big lag in the chat?

[pallid crescent]

@neat hamlet I have sometimes the "you are not in group" bug.
PS coucou twa

[ocean prism]

@neat hamlet Dear Hero, please check your private message.

@regal ledge Dear Hero, for your items, you can contact us via private with your account ID, server. And then we will help to check for you.

[viral folio]

@ocean prism my common scrolls disappeared after update

[ocean prism]

@viral folio Dear hero, how many you owned before update? Please supply us your asccount Id and server ID via private. We will check for you.

[viral folio]

Thanks

[rigid vine]

@ocean prism was it intentional that every enemy group on lvl 6 at peaks of time gives an item ?

[safe kiln]

Cannot update the game (android vs). Should I uninstall then install again?

[neat hamlet]

Tried opening the msg and clicking the dias. Still a no go ☹

I can't update the app, the downloading restart between 1 and 5 times then I see "error 963"
I already restarted my phone and tried some things but I can't do anything, and this bug arrive for the first time on this app...
Any idea ?

I uninstalled the play store updates and now it works

@neat hamlet have u claime ur 1k dias from the mail?

Now yes

Thnx for the tip im reinstalling now

[icy slate]

Constantly occurs when I start a battle

[ocean prism]

@icy slate Dear Hero, can we know if you already install newesr version 1.13.02? And this notification happens no matter what kind of battle you begin?

[slow solstice]

Stuck on this screen. Already tried reinstalling

[fallow crescent]

And stuck

round not counted

[broken sleet]

I swear to god, fix the English channel, I’m begging you
This is just so depressing it’s not updating

[tacit portal]

@broken sleet will take a while before response lol

[half minnow]

@neat hamlet you can get the diamonds when you updated to the latest client ^^

[rustic spoke]

@ocean prism I can't kick or upgrade ranks of my guild members anymore

(I'm still guild master)

[neat hamlet]

@half minnow already did that. Thats why i posted it here. I tried reinstalling too, diamonds still stuck in the mail.

[half minnow]

@ocean prism @neat hamlet has problem , not getting the diamonds.

provide new picture , where time and date is visible

[surreal spoke]

So uhh, these won't come back after reloading the game multiple times. These were took about 2 minuites ago

It's also giving me random items for my daily rewards

It's supposed to be 2 arena tickets and 20 essence

But I got a 2 hour coin thing

[neat hamlet]

cause they changed rewards and requests for some missions

[ripe osprey]

I tried to purchase limited deals and got this error

Please help

@ocean prism

[surreal spoke]

Also this loading screen

[neat hamlet]

New screenshot as requested taken at 6:43pm gmt+8 today

If i open the message, then click proceed , it reroutes to play store.

[fluid snow]

Please :/

[raw cedar]

@neat hamlet your problem is solved after reinstall ( u dont lose your account because your data is saved with cloud and appstore/google play

@fluid snow aynisi sanada gecerli

[fluid snow]

Tamamdır ❤️

[neat hamlet]

@raw cedar still cant claim my dias. Losing my account was never the issue. Rip 1k dias

[raw cedar]

@ocean prism

[rustic spoke]

@ocean prism Here is a little visual bug when looking at friend's units (It become normal again after, this only last few milliseconds)

[neat hamlet]

Je voudrais juste signaler que plusieurs textes ne sont pas entièrement traduits dans la langue de jeu désirée.

[rustic spoke]

@ocean prism Reaching 800 in 7 days ?

[ocean prism]

@neat hamlet Thanks for oyur feeback we will chaeck these issues about the creative

@rustic spoke Dear Hero, for the display problem in guild list, can we know you game version? If you are not in newest 1.13.02, please reinstall game to check again.
About the display problem when looking at friend's units, we will report it to our team to check.

[rustic spoke]

@ocean prism I'm in the last version and I still have multiple guild members with more than 700

(One with 780 for example)

[ocean prism]

@fluid snow Dear hero, about the 1000 diamonds in mail, you must install version 1.13.02 and then you can collect it. If you already in this version and you still can not collect the rewards, please contact us in private message with screenshot of account information page.

@rustic spoke Dear hero, we confirmed with our team that the display problem in guild list happened because of connection problem several says ago. And it would become normal after 7 days.

[neat hamlet]

Autofill is acting up

When you don't have heroes the text shows up in Chinese

[ocean prism]

@neat hamlet Dear hero,Thanks for your feeback,we have known this issue and we will fix it in the next update.Have a nice day!

[broken sleet]

So chat still isn’t refreshing huh🤪

[neat hamlet]

I’m getting a weird audio bug every time I select a hero. The hero says its dialogue and the a loud KRCH noise pops up at the end o.o

[young flax]

Yo admin, people are saying they cannot block a guy who has a dick pic as his profile, please ban him, I'm only 14

[hard quail]

Having the same issue as Gemini

[ocean prism]

@young flax Thanks for our feedback,we wil check him.Have a nice day!

[half minnow]

@ripe osprey your phone is not secure , this usually happens when your smartphone is rooted or jailbroken

@neat hamlet Hi , Still having the same problem? i hope that you can finally claim your 1000 diamonds , if not i suggest that you clear the cache and data of your playstore. this might fix the problem. Thank you ~

[broken sleet]

@young flax ily

[ripe osprey]

My s6 is not rooted. I'm playing the game on ipad and s6 at the same time. I removed it from ipad already. But it keep saying my phone is not secured.

[half minnow]

@ripe osprey Go to Google Play > swipe to left > settings > scroll to bottom > your play protect certification should be Certified

[keen inlet]

Right now Dura's Drape is supposed to add 10% Health Recovery Rate to a hero, but it doesnt work on heroes with a base health recovery rate of 0. So I guess you meant multiplied by 0.15, even though it would be more interesting if it actually was +10%, so every hero could equip this :)

*multiplied by 0.1 obviously

[ocean prism]

@keen inlet Thanks for your feedback,we will pass on your issue to our team and do it better in the further.Have a nice day!

[neat hamlet]

@half minnow cheers mate. I tried your suggestion, and it finally showed update instead of open in playstore. I was also able to claim my 1k dias after it. 👌

[half minnow]

@neat hamlet Good to hear that ^^

[neat hamlet]

Im from indonesia just want to report. In the morning the game still ok no issue at all but in evening i tried to login but stuck at loading screen i've tried to clear all data and cache and reinstall the game but still stuck at loading screen,thr i try using vpn which connect to singapore and i can login but still opening event menu etc make me stuck at loading again. I dont know why this happen it so sudden

[covert wharf]

there's a stray \n right there yo'

[ripe osprey]

@half minnow yes bro. It's certified. Do you have other suggestion? I hope after playing for few days, it will make my phone secured.

[half minnow]

@ripe osprey that's tricky , have you googled about your problem ? There might be answers from google play itself and will explain what's the cause of the problem. And i hope you're not using custom ROM

[ripe osprey]

@half minnow i have been able to purchase by my phone this afternoon. Thanks for your time.

[tidal flare]

@covert wharf you forgot one says "Estrilda", the second says "estilda"

[willow thunder]

My game chat is not updating WhatsApp i do?

[ocean prism]

@willow thunder Dear Hero, This issue has been reported to the developer team and will be fixed in a recent update. Thank you.

[sand cliff]

I dont know this is a bug or not, but its pretty annoying when i cant see what im typing

[autumn atlas]

There is this bug where when I leave the game open in the background when using another app, then go back to it, it will perpetually load when I return to the game and try to do anything. Really annoying. @ocean prism

[half minnow]

@autumn atlas assuming you're running on Android , which OS are you using ? please disable the battery optimization for AFK Arena . if you're using Android Oreo 8.1 go to Settings > Battery > Battery Optimization > AFK Arena > Not Optimized

[autumn atlas]

Okay, thank you!

[rustic spoke]

@ocean prism Could the guild bug (That make us unable to kick people) be fixed as soon as possible ? It's becoming impossible to manage the guild :/

[half minnow]

@rustic spoke I don't have the problem on kicking members , though it might vary on everyone.. i assume you know where the kick member is located.. yes ?

[ocean prism]

@rustic spoke Dear Hero, If you want to kick sb out of the guild, you can click his avatar in guild, and then click "~~~" on the right corner. Thanks for your supporting.

[rustic spoke]

Oh it's here now... Didn't know you moved it.

[zenith willow]

I’m not entirely sure if it’s my device’s problem, but there are sudden static sounds sometimes when I click on icons while customizing my heroes and their equipment and such.

I turned off Sound Effects in the settings and the static snaps are gone.

[ocean prism]

@zenith willow Thanks for your feedback,we have known this issue and we will fix it as soon as we can.

[zenith willow]

Oh! I thought it was a problem with my device/earphones. Thank you for your time (:

[wooden badge]

Posting here because concerned person didn't, seems like there is a problem with the special offer calculation

https://cdn.discordapp.com/attachments/441477431501783062/540509746386698250/AFK_Arena_2019-01-31-13-30-34.jpg

https://cdn.discordapp.com/attachments/441477431501783062/540509746847940608/AFK_Arena_2019-01-31-13-30-29.jpg

[tame pine]

I noticed one can only receive 20 Friend Points per day, even though the counter on the bottom says X/30

[wooden badge]

It is intended @tame pine

[tame pine]

Why is there no indication of this anywhere?

Also, what's the point of having 30 friends, then?

[wooden badge]

Basically it represents the max amount of gifts you can send. You can have 30 friends, and send 30 gifts

Union bonuses :)

[tame pine]

Yeah, ok, so there is some sort of benefit. The hard limit should still be mentioned somewhere because right now it's confusing.

[wooden badge]

Keep the bug chan uncluttered please, this belongs in suggestion :)

[reef warren]

Also a weird scenario upon purchase:

[wooden badge]

You didn't try to use softwares to modify part of the APK? Just asking to be sure

[reef warren]

Quite sure.

[wooden badge]

Also, you don't use a firewall or something to prevent purchases through Google Play?

I have family that does cause they give their phone to their children

[reef warren]

And for future reference, it was resolved by restarting the game.

I think the issue is that I am quite often switching from wifi to 4g when I move around. And that seems to cause issues so game restart is needed before a purchase even though neither of the connections have Google play purchase restrictions.

[wooden badge]

Good to know! Yep, this game doesn't really like network switching

[pallid wedge]

where did the week and months tabs go?

[crisp anchor]

You finished the monthly pass or something

Remember someone saying it, but idk cant know as i dont have it

[pallid wedge]

yeah probably like youre saying finished monthly pass and now bugged

@ocean prism

can't buy new monthly card

[hard bridge]

Why isabella even need to have movement speed passive? Is it something wrong with translation or something? She is a back-line hero, why would she like to run anyways?

[frigid kestrel]

it means speed from attack to attack

[green gull]

I've already contacted support ingame, I'm just curious if anyone else has had this happen. I have Ulmus in my Pentagram with pretty low level gear equipped. When I preview gear that would be an upgrade for him in a shop, he doesn't show up when I look at who it would benefit. Ulmus is the only hero I've noticed this with.

[split sail]

I don’t have two Estrilda’s but shows two when selecting gear in the shop and then pressing the magnifying glass.

Wish I had two though 😋

[untold latch]

Give me all

[vestal sapphire]

who do i need to ask if i bought diamonds but i didnt receive the diamonds?

@ocean prism

[steady hull]

Suppport chat in game.

[wooden badge]

@vestal sapphire It should be resolved now, but it can take time. Usually closing completely the game and opening it again solves this issue

[leaden osprey]

always solves for me Reopen the game

[keen moss]

@pallid wedge
Isnt the monthly card (400 diamonds x 30 days) in the diamond tab and not the gift sets tab?

[pallid wedge]

yeah but the gift tabs are invicible until you buy the monthly card

its like a riddle lol

[neat hamlet]

This bug happen often when i open my friends list

[frozen frost]

Or you are just dont have any friends sad pepe

[neat hamlet]

you said? :)

[frozen frost]

Was joking also collect those points mate

[neat hamlet]

i know ;)

i already collected today

[frigid kestrel]

@neat hamlet what is that guys set up who has 900k

[safe kiln]

Please help checking my account. Just purchased the limited offers (0.99$) but haven't received the rewards yet. My ID: 2184531

@ocean prism

plz help

[wooden badge]

@safe kiln Force close and reopen the game

[safe kiln]

Uninstall and re-download the game solved the problem

thanks :))

[lapis furnace]

Is there any server outages by any chance?

Can't seem to connect from tenerife

@ocean prism

[orchid bloom]

Anyone still have this

[rustic spoke]

Nop never had this :/

[chrome sun]

Any1 Has got connections problems?

[neat hamlet]

Nope

Force close/Open it?

Restart phone?

[ocean prism]

@orchid bloom Dear Hero, this notification would happen when you change a new device to play your account. You can keep play game and then the process would become normal.

[severe quartz]

Can someone please fix nemora heal skill. Sometime she can't heal Kaz

[strong pulsar]

hi good game

[keen moss]

@steel dawn
Yea i run across that bug a lot when switching units back and forth

[strong pulsar]

Good admin

[chrome sun]

@severe quartz it isnt bug, Kaz is going as untargetable character so she can't be hit/killed and healed too.

[keen moss]

@chrome sun
It should be a bug though.. heals are usually undodgeable. Kaz is not a great unit in the 1st place and making heals work like that (against her kit) only hinders her performance even more.

[chrome sun]

it isnt bug, if it would be, that would be fixed long time ago

[digital mason]

At bottom hogan is freeze

It s enervous I don't see him

[warped kestrel]

I only have 1 belinda, but it show 2

[mortal ocean]

Hi , i am the only one who can't play ? the games says Game version out of date , Please redownload 1.12 ...

finally i shutdown my phone and now it's work my bad .

[ocean prism]

@severe quartz Dear Hero, this situation happens for Kaz is using hero 4th skill. We will consider to improve this setting in later updates.

[broken sleet]

That “roadjack” guy with an inappropriate pic is back again, not sure if you can ban him but that would be very nice

[viral folio]

@broken sleet is he the one who have "D" as profile picture?

[broken sleet]

Yeah

That one

[viral folio]

I already report that guy

[broken sleet]

I don’t think reports help a lot

[viral folio]

Just pm with screenshoot his id directly to @ocean prism.

[broken sleet]

@viral folio will do, thank you for the idea owo

[viral folio]

@broken sleet no prob

[steel mountain]

Scrolls of summon has a time limit? Coz I had 9 yesterday now I have none

[ocean prism]

@steel mountain Dear Hero, there is no time limit for summoning scrolls. You may not remember what they used. You can tell us your account information, or contact customer service and explain your problem in the game. We can help you check when you used these summoning scrolls. Thanks.

[neat hamlet]

Not a bug but kinda needs small fix, "she set to studying tactics, strategy, and and every art"

Not a big deal but noticed while reading

[remote gorge]

I'm not sure if this is a bug or it works intentionally, but in the Boss Guild, Silvina's ability always deals damage as if the enemy had maximum energy, reaching 500-600K my Silvina lvl 160 each time she uses the skill. Anyway I think that Soren's "Charm" should change in some way since he uses it too quickly, and the only way to do it efficiently is to have it with his back to the rest of the team with Silvina or Grezhul, and it seems unfair to those who Do not have access to these characters.

[stoic pawn]

Don't know if it's a bug. My games got stuck while atacking one person and after re-entered I noticed that I used all my free attacks and two scrolls

[rotund stag]

Misstranslation?

[winged horizon]

I just cleared floor 50 and got a prompt to buy a special offer, I got charged but game got an error, how can I report this?

Nvm restarting te game fixed the issue

[fast saddle]

9-20 seems impossible.... how is this suppose to be won?

[latent agate]

Afk

[fast saddle]

Sogh allright

[viral folio]

@fast saddle use #classic-chat section

[neat hamlet]

how is that possible ? 8499K power with only thoose heroes?

[modest sedge]

@neat hamlet lol there is no "K" after the number dude

I think your eyes has bugs ^^

[neat hamlet]

indeed 😃

[neat hamlet]

Facepalm

[cobalt scaffold]

@ocean prism Happy new year to lilith games and all the afk arena team 🐷 !

Didn't know where to post that

[rotund stag]

Buggy game doesn't have event for lunar new year

[lethal trout]

Guys, all my enemies in the labyrinth have only 1 hp, it is normal, or it's bug?

[candid oar]

Wtf

[latent agate]

give me your hack

[lethal trout]

Oh sorry, i did a mistake, not 1 hp, 1 lvl

[neat hamlet]

@lethal trout I would assume there has been a problem with your team power recognition. Due to resetting heroes a lot or something

[lethal trout]

@neat hamlet thanks for answer

[neat hamlet]

No worries. It is just a theory though

[neat hamlet]

Everytime i hear the voiceover theres a kinda spark at the end

[oak junco]

First option is not Translated to Portuguese (PT_BR)***

[rustic spoke]

@ocean prism When I post a slightly big message in the guild chat, my game crash... (1509 characters, 297 words)

But the message is still sent

[dapper lodge]

Good morning, i noticed that i often dont get any chat messages and have to restart the game to see the new messages, is that something going around?

[prime gust]

After patch cant hold on stock of items to set MAX value - need to tap many..many...many times

[strong pulsar]

why is the curve translation into russian

[quaint nacelle]

@ocean prism I just can't enter the game, I get stuck in there

already uninstalled and installed again

[mint rapids]

A phone restart?

Maybe

[tame pine]

Is it a bug that I don't get any bonuses from leveling my VIP level?

[steel dawn]

why?

[merry jacinth]

Onli L+

@steel dawn

[steel dawn]

oh

[near frost]

What do you do when you've been charged twice on your credit card for one thing @_@?

[tame pine]

You send a private message to the customer support member 😃

[dapper lodge]

@near frost or click on the profile pic in game and then open a support ticket. Not aure what really works

[near frost]

K Ill just do both I already mesged CS in this discord >3<

Thanks tho!

[modest sedge]

The fastest way is contact then via facebook

I tried and they respond much quicker than customer service in game

[near frost]

oh wellz they got back to me on Discord b4 in game

Works either way

its not like a life or death situation I don't mind waiting

[paper oasis]

Can't open the game, lock on loading..

[surreal remnant]

Reset the game may fix it

Tend to happen if the connection got hiccup

[paper oasis]

I'm waiting since 30 min

Zzz

Reseted a lot

[small notch]

Been experiencing roll back issues when lvlng heroes

It occurs when you enter story mode after lvlng your hero

[humble escarp]

Cant connect... I delete and install the app again but still the same issue 😕

[queen shell]

for french guys, Orange is down : https://twitter.com/JVCom/status/1093202037926477826/

[edgy path]

Thanks for the information x)

[ocean prism]

@queen shell Thanks for the information!

[vague bison]

The game froze, no answer for like 1 minute. I just ended the task and now when i try to login, it counts me already on, while i'm not. I get that message :

[queen shell]

@vague bison mec t'as orange ?

[vague bison]

@queen shell genre ca joue ? Et oui en wifi chuis sur une box orange

[queen shell]

oui ils diront quand ca sera resolu sur twitter a priori: https://twitter.com/Orange_conseil/status/1093224144555134982

Orange conseil (@Orange_conseil)

Toutes nos équipes sont actuellement mobilisées pour investiguer sur les problèmes qui touchent l'accès aux jeux en réseau. Nous vous tenons informés. ^Mat

Retweets

166

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[vague bison]

D'accord bah go jouer en 4g du couo

@queen shell merci beaucoup

[queen shell]

@vague bison @humble escarp @amber stone it's work now

[hazy star]

need help.. issue with my chat now working.. i need to literally fully reload my game in order to see afew messages then it stops working again.. im playing on bluestacks.. never had this issue be4.. help be great

[dapper lodge]

@hazy star i been asking same thing never got an answer to that

[hazy star]

oh well ripper

[jaunty hornet]

A friend of me has the same problem with the Chat.

[latent oyster]

I can’t remember if the “Complete Chapter 8” Campaign quest reward was an Elite Silvina or a Rare Silvina. If it was the former, I did not receive one upon completion.

I have also been experiencing an audio glitch for the past few days when the heroes say their voicelines. The glitch is an audio break at the very end of a line that sounds like static.

[hazy star]

like its crazy that the chat thing is broken for me.. i cant talk to ppl.. like wtf

@ocean prism @polar fjord there no fix for this?

[hazy star]

pretty ridiculous tbh.. im a guild leader and now it decides to fuck it or bugg and i cant talkto guild

[runic idol]

What’s the point of having this server if they aren’t gonna talk/help

[glossy otter]

What do you mean?

[runic idol]

Well the developers never actually help

[glossy otter]

Mwell, "never" is an overstatement
This game is not that old, and I suppose devs at least try to keep updating and balancing it actively
So I see nothing wrong in leaving messages here whatsoever

[runic idol]

Yea but on this server they practically never talk or help

[covert wharf]

Chingchong new year vacay

[runic idol]

Well that was lowkey racist

[pure karma]

Umm to the devs there is a big where I lose already before even fighting I hope it gets fixed :/

Plss fix it

[mint rapids]

@runic idol dev team is on lunar new year vacay a.k.a. spring festival

[runic idol]

Ohhh

What’s that?

[mint rapids]

The chinese calander new year

[runic idol]

Oh cool

I suck at afk lol I’ve been getting advice from ppl in my server

[ocean prism]

@runic idol Sorry for late reply.we suggest you to restart the game to see if it works well

[runic idol]

?

I don’t have a problem

Good game tho 🤷‍♂️ it has its faults but what game doesn’t

[ocean prism]

@runic idol Thanks for your love to our game.Have a nice day!

[runic idol]

No probs you to 🙂

[hazy star]

@ocean prism doesnt work man.. when i restart the game it works ( as in i can see afew new messages then goes back to not working ) , i even reinstalled game and nothing

[dapper lodge]

@ocean prism same thing, reinstalled the game 2 times already, my friend has the same issue, his on an iphone im on a ipad. But chat does just not work