@dapper owl already pmd that. I’ve been getting it visually doubled on mail and quests
#bug-reports
neat hamlet
polar fjord
when you say visually added, you mean when you click collect on the rewards?
polar fjord
daily quests or also at the library?
neat hamlet
Collect daily chests. Says I have 3880 but it not let me buy a 3k pack. Log out. Log in. Diamonds now 2590
neat hamlet
It happens when you send the diamonds in the mail as well
Yes but I don’t have 3k diamonds.
polar fjord
i see. you don't have it but it just says you have, right?
neat hamlet
Yep
So for instance. You send a 2k diamond in the mail. I collect it and my diamond total goes up by 4000
But only visually and it resets to 2000 if I log back in again. iOS phone7
umbral arch
@polar fjord how to get divine artifact? And the 6th item unlocking also not able to understand
polar fjord
divine artifacts arent in the game yet
umbral arch
The yellow items are max lvl?
polar fjord
mythic will be max
it's red
orange is legendary, one below mythic
there will only be 4 slots for normal items, in future one will be for divine artifacts
and another could be for pets
umbral arch
Alright. Any way to get orange items in game now?
polar fjord
not sure, i think there should be some there
should be green blue purple in game at least
orange i think is also in there
dapper owl
If orange = yellow then yes
viral jacinth
maybe it's amber 
frail girder
when I click on the portal, to go to the 4th floor, this message appears
civic pasture
Dear player, if it still happen after you restart, please contact us via private message and tell us your account id, thanks a lot.
balmy shadow
Had 300 in diamonds in my mail. Hit collect and nothing happened. I restarted the game and still no diamonds.
(AndroidGalaxy s8)
civic pasture
Please offer your account in private message, we will check clearly for you.
zealous pivot
When beating boss stage 5-20 there is an error, even after restarting and beat him again
civic pasture
Hi, please offer your account id via private message to look into.
umbral arch
stage 5-20 error msg after killing boss and game freezes.
umbral arch
I still can't use ira in any match. Game bugs when she uses her ultimate @polar fjord @civic pasture
zealous pivot
And when she is legendary + or mystic she is still bugged
balmy shadow
@umbral arch same for me too since I got her to elite
umbral arch
I can't ascend Belinda after legendary+. Getting this msg
I have all required mats for ascension.
untold sky
Got this error when fighting tower floor 50. Already beat it but seems there is no floor 51. Samsung s8
civic pasture
Dear players,Thanks for providing the relative information. our team member is working hard to fix above issue. Once fixed, we will provide a response. Thanks for your patience.
umbral arch
labyrinth stage 3 final battle not able to start
zealous pivot
Game froze during guild boss, after switching application and come back (without closing app), fight continue but froze again some seconds after
Now i can't continue it is frozen and i have to close application
In second attempt i also got a freeze but i was able to finish the fight. I got a mail notification when game froze maybe it is because of this ?
zealous pivot
Arena doesn't count, loose or win my ranking points don't change and the fight doesn't appear in record
It happened in my 3 last fights, and there was a freeze during the fights.
Freeze seems to happen everywhere (arena, guild boss, labyrinth etc) since today, i never had those freeze before
civic pasture
Hi,
Dear sham,our team have already recorded this issue and we will fix it as soon as possible.Thanks for your patience.
Dear sham,for the arena doesn't count issue,could you please offer us the screenshot?We will look inot it for you.
umbral arch
@zealous pivot i faced this issue today too but it resolved after i restart the app ( like several times)
cerulean valley
I keep getting "game version out of date please update" IPhone x 😞
zealous pivot
@umbral arch ok, you talk about freeze or arena ? I didn't try again arena after restarting but for freeze it is still a problem even after restarting
modest gazelle
@zealous pivot which opponent you're facing?
If you're attacking the opponent with too high point difference, the rating will be 0 or 1 instead.
zealous pivot
@modest gazelle no it was even better opponent, and when i loose it still happenned
modest gazelle
Show me the replay for that opponent you meant (screenshot it will do)
Consider an Image Bug or System Bug
golden verge
Game version out of date. Pixel 2 XL.
modest gazelle
What in the world...?
@polar fjord @civic pasture
Consider grand update and they forgot to enable auto download plugin
like how we get updates in SH
civic pasture
Hi, please delete game and then reinstall to check. Thanks for your patience and support.
balmy shadow
I just went to the original link we got and downloaded again
cerulean valley
Can you repost it?
balmy shadow
Works fine and now its not freezing when IRA does her ultimate 🤗
Just got back into announcements and hit the link sumoon posted
cerulean valley
Nvm I saw it in dumb lol
balmy shadow
Lol
pine shale
untold sky
Somehow Im not able to connect using wifi. Just 4g
zealous pivot
My freeze and bug arena are fixed after reinstalling app
umbral arch
Belinda can now be upgraded to mythic😍. Ira is working correctly now
zealous pivot
Arena bug still there, it happened again to me
zealous pivot
The first match i did after reinstallation was ok versus you, i lose and lose rating. But next 2 match i got a freeze while fighting and no points at end versus better ranked player
I am playing on sony xperia xz premium, Android 8.0.0 i never had problem with performance in a game
dapper owl
Sure it finished downloading?
Took some time for me too
Despite that, getting extraordinary long “loading data.....” message I game that won’t resolve
dapper owl
Anyone else?
Upon restarting the game, only the daily button and the reward claim does work. Everything else doesn’t response or get me the infinite circle of impatience
neat hamlet
Psychedelic game 😁
lunar cliff
Yep that was it arc... took forever to download... I’ll delete my above
Still getting out of memory messages then crash with the new download 🤕
modest gazelle
Unable to click on Ranhorn. Anyone having same fate?
neat hamlet
Not here
So nemora healing. She was doing just fine, then I finished chapter 3 and now her healing is shit.
golden verge
Quests are not showing up for me since updating the client. Pixel 2 XL.
umbral arch
Team hunting in guild is bugged. It freezes after 500k dmg and no rewards too. But the count for battle is updated
Raid after 5-20 , tower after 50 still giving error msg. Chat not working.
untold sky
Got the same issue after 500k dmg @umbral arch
And cant complete all dailies due to no chat and no boss fight and no tower stage available
umbral arch
Guess we dont have much to do till they fix the bugs. Glad i have some company😁
untold sky
Haha yah, we reached the end game already lol
neat hamlet
Yes. Below quests
viral jacinth
neat hamlet
Guess you could try hitting that rebuild game button and seeing if that does anything
viral jacinth
I have cleared data so many times and never seen it :/
and now my Nemora's healing is bugged too
upbeat socket
Bought a hero with gems, game locked there. Ios 11.3.1 iPhone 7 plus
When clicking either one of those, get that message. iPhone 7 Plus, ios 11-3-1
wraith wyvern
Welp I just screwed myself I forgot about Nemora's Healing bug at legendary. Can't beat 5-16 due to the bug
civic pasture
Sorry for the inonvenience,our team is hard working on it,thanks for your understanding.
cerulean valley
😂
umbral arch
Guild boss bug is top priority for us😉 our only source of gems it is😂
wraith wyvern
Yeah but if i cant go farther I wont be able to get even more gems xD
Even though it did freeze on me the second time I went against whizz so I didnt get my treasure bags for the second run
umbral arch
I tried 1 run and it froze at 400k+ so didn't try again. Plus can't complete the events also. Just collecting afk rewards now
wraith wyvern
Ive done to 500k but this is the first time it froze after 400k
umbral arch
i cant attack sheep in arena, game freezes when our belindas start their ultimate attacks
civic pasture
Dear chaosxfx, for the arena, please try to restart your game to look into, if the problem is still here, if it happened again, please offer us the screenshot in private message. We will check clearly for you.
zealous pivot
versus strong opponent i also have freeze in arena, and with a freeze the match doesn't count in ranking, and isn't showed in record
got also a freeze today versus raid boss during first try, for second try i only pick 3 heroes and it did'nt freeze. Got also a freeze in labyrinth
umbral arch
I tried attacking u @zealous pivot , game didn't freeze. I feel mythic Belinda is the reason for freeze.
Let me know when u have mythic Belinda and we can confirm it.
zealous pivot
I attacked you too @umbral arch in last hour and got a freeze, match didn't count
umbral arch
try attacking sheep and see if it will freeze. if it freezes, then i'm sure mythic belinda is the reason
zealous pivot
@umbral arch i tried with someone who don't have mythic belinda and got a freeze
umbral arch
then its something else. will take time to investigate and fix
zealous pivot
Maybe it is my mythic nemora too..
Edit : no, even without her i got freeze
zealous pivot
Even rare stones can give you elite hero, found that strange too
For freezes i tried different line up in labyrinrh and all freezes happened when Arden was in the team, i never had freeze without him in the team. I will try tomorrow versus raid boss
viral jacinth
@polar fjord
https://www.amazon.com/Lenovo-IdeaTab-A3500-FL-00029-8GB-Black/dp/B00OUXUQ8E#productDetails
android_version=4.4.2 aka KitKat, core=3.4.67, modelnumber=Lenovo A3500-FL
modest gazelle
[Android phone - Winds Genius V] Cannot start Team Bounty - Cannot send your hero
zealous pivot
[android 8.0.0 - sony xz premium] the 2 last quests don't validate
untold sky
Btw, what is that gold crown?
civic pasture
@zealous pivot we send you the private message
modest gazelle
Yep
polar fjord
do you mean you retired an elite hero, used their soulstones and got a rare hero in return?
@modest gazelle
modest gazelle
Nope, all of Elite soulstones bought from shop
umbral arch
Today again both my guild boss attempts froze. Is there any fix for guild boss yet?
polar fjord
i think it's already been worked on but i'll ask
@untold sky gold crowns will be used for opening events as far as i know
civic pasture
We have replied you via private message. Thanks for your support.@umbral arch
polar fjord
@everyone if you are still experiencing the following problems please tell me your device type and operating system version
umbral arch
No hero skill when pulled from diamond box (After recent update) samsung galaxy s7 edge (android)
polar fjord
thanks
polar fjord
got it
cerulean valley
Iphone X
Have the materials needed to lvl up a hero but keep getting that error
untold sky
It's a display bug. Close and open your game and the resourses will be updated
untold sky
Global chat is gone again
cerulean valley
@polar fjord ^^
civic pasture
Hi,please restart the game to see if it works?
polar fjord
will log it in the bug list if they've not already fixed it~
cerulean valley
yea i dont think its ever worked tbh
modest gazelle
Same
umbral arch
it was working last night, but today its vanished.
neat hamlet
Ive never seen the chat work
peak sleet
this chat server has some config problem, it will be normal in the next big version, it is hard to fix by a patch...so ,we are sorry
neat hamlet
To be honest I don’t think I use the chat in any mobile game. Always find a chat app or server for it. In game chats tend to be so very bad
untold sky
I just use the ingame chat for the daily haha
neat hamlet
Ok so 5-14 campaign kept freezing at 1:17 every time I played it
I was closing app and going back in to restart but found if I come off the app but don’t close it, just sit on home screen, then go back into the app it restarts again, then freezes again, repeat above until I’ve finally finished the level. Wtf is happening there? iphone7
viral jacinth
Random animation glitch (center), it persisted until the battle ended
neat hamlet
I’ve had that too
civic pasture
For the diplay issue, we have recorded it. Thanks for your feedback.
For 5-14 campaign freezing issue, we have contcact you via private message, please check it. @neat hamlet
lunar cliff
Game doesn’t rotate.. kind of sucks because the charging port is in the way if I need to charge and play at the same time... Personally like the sh style sideways, but since this is fixed up/down it should be able to rotate between top and bottom... iPad Air
wraith wyvern
Mine rotates i usually have to lock it cause when i leave it laying on a table it flips randomly
wraith wyvern
Now let me be clear i mean it rotates top and bottom not on the sides
polar fjord
odd
lunar cliff
My rotation isn’t locked on my device... it just doesn’t rotate
hasty geyser
amazing operation
dapper owl
Probably already reported but pulling new heroes will only display Belinda, Morvus and Angelo
neat hamlet
The game freeze here and i can't finish the fight
Anyway soren is really cool 😁 @polar fjord
untold sky
Same bug here too
It froze earlier, but could hit home buttom and go back to game that unfroze it
But when hit 400k dmg more, it froze for good
civic pasture
Sorry for the inconvenience.Our team already knows this problem and we will fix it as soon as possible.Thanks for your patience.
neat hamlet
Soren's bug is solved?i don't wanna waste my 2 daily tries @civic pasture @polar fjord
wraith wyvern
I just use 3 heroes auto usually stay at 400k no freezes
untold sky
wraith wyvern
So first time I actually froze in arena [Samsung Galaxy Note 8]
untold sky
There is no button to enter the fight
polar fjord
It’s solved but not been patched in your current version
cerulean valley
Iphone X. Froze when there was 1 second left of the fight. Will PM you the pictures @polar fjord it's not letting me upload it.
Iphone X. When opening a pull ten of the Elves selection, opened 1 received Nemora then it brought me to the hero selection and I did not receive the other 9. (It showed me the 10 cards initially.)
cerulean valley
Hmm what am I looking at?
modest gazelle
I wonder you're surpassed the 400k freezing limit, but watching replay shows different
cerulean valley
I didn't know there was a limit lol
modest gazelle
You don't know the 400k Bug?
Sheep and others got troubled when they raiding Boss and reached 400k damage
umbral arch
i dont use any ultimates and use only hogan and belinda to stay at below 400k.
i tried different stuff but dont know how to avoid the 400k bug.
neat hamlet
I had the bug also with wizzy after 450k 😰
neat hamlet
Game is freezing everywhere for me now it’s completely unplayable
balmy shadow
I went pretty far in bugs and didnt see this but since I went down to 1x battle speed I noticed Arden does absolutely nothing battles but stand there
(Samsung G8)
@neat hamlet I know what you mean! I haven't been able to do a campaign or kings tower level in days
neat hamlet
Arden always does nothing after a freeze that you unfreeze by going to the home screen. Lazy fucker. It’s been reported
balmy shadow
I didnt notice that but ok
modest gazelle
That 400k Bug seems fixed up.
neat hamlet
Mine 2nd run vs wizzy freeze at 510k
untold sky
Nah, mine just got froze at 460k
umbral arch
I'm not taking risk lol. I lost like 4 days gems for trial and error 🤣. Only musician is left for me to take to legendary + . I thought of trying to run double Belinda but game doesn't allow doubles like idle games
civic pasture
We have contact you via private message. @untold sky
We need details and have contact you via private message. Please check it. @umbral arch
dense kettle
untold sky
Yah, we could get easily higher scores
I just realise that its Arden that freezes the arena battles
Fight couple of battles that none had arden and it went smooth
neat hamlet
That lovely beard is too much for this game.
modest gazelle
Here comes 500k freeze
polar fjord
@wraith wyvern what's your device?
wraith wyvern
@polar fjord samsung note 8
untold sky
Not it froze at 400k
civic pasture
@untold sky Dear player, thanks for your screenshot, we have known it and our members will optimize it later updates.
neat hamlet
I got a freeze at 367k today only using knight and mage.
polar fjord
should be fixed in the next version
balmy shadow
It'll let me collect rewards and if click on anything else it just does this. It's been doing it all day long.
(Galaxy s8)
civic pasture
@balmy shadow Dear player, sorry to make you wait. Please try ti reinstall to see if it helps, if it's no use, please contact via private and tell us your region and the game version. Thanks a lot.
neat hamlet
It’s never refreshed for me unless I use currency to do so
cerulean valley
Same ^^ the only way I see new stuff is if I manually refresh it
modest gazelle
cerulean valley
Froze right?
modest gazelle
As predicted: RAM Spike kick in when adding more people, regardless of damage
@polar fjord @civic pasture
Found the root of problems
untold sky
Was able to get to almost 900k
wraith wyvern
But but but how!?
modest gazelle
What's your phone spec, Sheep?
civic pasture
We have contacted JerenSoon.
civic pasture
We will report it. Thanks for your feedback.
neat hamlet
Lol. I have almost the exact same screen shot with that big blue bubble and 2s left
Oh at least I did. Must have got deleted in a recent purge
umbral arch
u guys still doing dailies?
neat hamlet
I’ve pretty much stopped playing for the moment. They need to sort out all those freezes before I go near it again
untold sky
Nah, no reason for doing it. Just collecting the afk rewards time to time
lunar cliff
I haven’t in a few days... so tired of the game shutting down
civic pasture
Do you mean the game always shut down by itself?
lunar cliff
Yes the game shuts down and reboots with the error message “out of memory”
civic pasture
Dear Jerenson, thanks for your feedback, we will optimize it in the future.
modest gazelle
Question 1: which artwork you should prefer (old Eva or Memora?)
Question 2: Did using redemption code cost diamonds?
zealous pivot
Can't retire heroes even they are not in my arena formation or in campaign , it always says they are in formation
civic pasture
@zealous pivot Dear player, did you try to restart your game to look into?
zealous pivot
yes even after restart i can't retire those heroes
ok now it is ok, i had to change my attacking arena team
untold sky
Can't open guild raid
zealous pivot
xp bar is not automaticaly updated, i have to restart the game to see advancement
untold sky
Can't read the buttons
wraith wyvern
On a note 8 the game freezes on everything xD
neat hamlet
Seems ok on i7 but frame rate looks a bit off when characters are running into the screen. I think it’s the game, pretty sure it’s not the whiskey
balmy shadow
Everything running smoothly so far on the galaxy s8 and this is the only translation bug I've seen so far
modest gazelle
Tell the Artist to fix up her hand... Seriously... Like what in the world happened
cerulean valley
shes a mage, its a magic trick 😂
umbral arch
game installed fine after I uninstalled the previous version.
viral jacinth
On my device (lenovo a3500fl android4.4.2) the game still goes ape shit the first time I start the game. Also orientation is still weird
viral jacinth
But the performance is MUCH better now
This looks a little bit weird, and when you move the item up, it suddenly disappears
modest gazelle
Arena under cooldown...??? No idea what in the world happen...
modest gazelle
I have issue about the Library draw...
Even using Diamonds, still drawing common units... Was it logic to this?
untold sky
Where u get that?
modest gazelle
Raid, eh?
zealous pivot
King tower 30+
untold sky
Wow, im still at floor 5 haa
zealous pivot
I have 490 of those soulstones and it says insufficient when i want to craft. Same problem after restart
A lot of hero are not shown in this selection of avatar but are replaced by Niru's avatar
polar fjord
@dapper owl the purchase bug isn't that clear but it should be purchasing something with real currency
umbral arch
skill icon not being displayed
lunar cliff
Having the same issue as last time... can’t pass 2-3 without the game crashing with the memory bug 🤕
iPad Air is the device
umbral arch
@polar fjord, none of the purchases are working, getting error for them all.
polar fjord
odd
umbral arch
game displays : pay error code -1, google displays, this item not available for purchase
polar fjord
oh
you're probably looking at something that is only purchasable with real money
which isn't available yet
zealous pivot
It is not giving gears but heroes, restart the game and you will see them
umbral arch
oh yea. I see the heroes. I think its translation error
zealous pivot
Yes i got other chests after with same description and it gave me gears
untold sky
Items do not stack more than 2
neat hamlet
Formatting a bit off with these two bits
Whenever I tap on the kings tower it just goes into this loading loop and I have to quit the app.
civic pasture
@neat hamlet Dear player, do you mean that you could not see the content clearly in your first screenshot?
For your second confusion, we will record it to report to our team to look into.
umbral arch
the diamonds will be added after restart
lot of restart required, while opening hero boxes, gear boxes, diamond bags etc
modest gazelle
Another need to mentioned: Heavy Treasure Bag was like total nerfed. Expected that bag was 100 diamonds instead
umbral arch
yes. all diamond rewards are so low, cant depend on them at all
neat hamlet
@civic pasture yeah in the first screen the bars seem to be obscuring the text behind them and in the second screen the text isn’t fitting within the box.
civic pasture
@neat hamlet Thanks for your reply, we will record it to our team to check it.
radiant raptor
(iPhone 6s) Sometimes entering the app really fast it doesn't recognize my profile and it thinks I'm a new player and starts the tutorial sequence.
modest gazelle
Same, Toon. Lucked out I immediately restart and it resolved
zealous pivot
i played tutorial but i got my account without problems
but same problem, i can't access heroes
radiant raptor
Yeah, I did the same. Close app, open again, wait for the player id and enter the game as normal. I forgot to mention that. The bug is that it happens more often that I want it to
umbral arch
game gets stuck when selecting any hero
zealous pivot
reinstall the game, it resolves the problem with heroes
civic pasture
@umbral arch @modest gazelle please reinstall the game to try it works ,if not ,please contact us again.
modest gazelle
Resolved by clearing the cache
civic pasture
Hi,dear hunter,thanks for your coopration. Have a nice day.
untold sky
I cleaned cache and now items icon doenst show
civic pasture
Hi,we have alread report this issue to our team.Thanks for your patience.@untold sky
lunar cliff
Game started over as they mentioned above... rebooted and it worked for about 5 minutes... tried to raid and game crashed due to memory bug
neat hamlet
Shenanigans going on this morning. My heroes inflicting no damage at all.
And then it just sits there. Not ending.
umbral arch
can't use arena. game gets stuck
neat hamlet
When’s official release date?
civic pasture
@neat hamlet @umbral arch Please restart the game to see if it works?
umbral arch
restarted several times, but arena still not working.
neat hamlet
@civic pasture yep they can damage him now thanks. All the item icons are still ? Though
Even the chest pick ups
civic pasture
We have already recorded this issue.Our team will fix it as soon as possible.
tranquil tree
hello
untold sky
Can't access anything after I go to my profile. And even the profile screen doesn't open
I can't switch back to my main account
Tried to reinstall and didn't work
untold sky
<@&441508416343638018>
civic pasture
Dear hero, thank you for contacting us. Please download the latest version from the Google, then login the game. Thank you for your continuous support and we hope that this clarifies your issue.
If you need further assistance, please do not hesitate to contact us.
untold sky
I did that already. Reinstall the game but it didn't help
Still the game freezes when I go to my profile
untold sky
@civic pasture could you please help? I'm not able to switch to my main account
civic pasture
Dear hero, please make sure that your game version is the latest one, then check that your network's stable, if not, please change another 4g or wifi, next clean phone cache to make sure that you have sufficient free space, you may also restart the game to see if it works. If it remains the same, please contact us and give us the screenshot or the video of the issue. Have a good day.
untold sky
I did all that. It was working correctly before the update
@civic pasture here is the video. At first, it seems to work ok. But after I click in my portrait it freezes and nothing works
civic pasture
@untold sky Dear hero, please give us your server id ,account id or the name of your party. We'll report your issue to our team, once we have a reply, we'll contact you. Have a good day.
untold sky
Party name Sheep on both S1 and S2
untold sky
@civic pasture sent my account id via private msg
untold sky
<@&441508416343638018> Any word from dev team? Meanwhile, is there any possibility to change my default login account to my S1 account?
civic pasture
@untold sky Sorry for the inconvenience,our team member is working hard to fix this issue. Once fixed, we will provide a response. Thanks for your patience.
civic pasture
For all players , we have fixed the issue that players can not open his or her portrait , please check . Have a nice day.
untold sky
It is working now! Thanks a lot!
civic pasture
The latest update is available. Please re-download the game from Google Play for the update to take effect. We apologize for any inconvenience this may bring you nd as a result we will be gifting everyone with 1200 diamonds when they login.
wicked badge
My AFK Arena app closes after 10-15sec in fight in the labyrinth (see screenshot)
Happened 4 times in a row
civic pasture
@untold sky @wicked badge Dear player, about your problem, we will send you private message. Please check it.
wicked badge
@civic pasture in game or here?
peak sleet
just here @wicked badge
kind geyser
After battle scene always got freeze for 5 - 6 sec
civic pasture
Dear hero, it is a known problem and we will improve it in next update.
orchid bloom
Some heroes look smaller than other on the battlefield. Heroes on back
And that shard for what
nova spindle
Chat is broken? Or no one is writing on it?
untold sky
Enchanting green item breaks the game
You put it at 1 star, and then try to enchant it again, nothing happens and all your items disappear. And nothing works
orchid bloom
Pls fix Vietnamese on chat. It show wrong font
civic pasture
Please check your private message. @orchid bloom
@WW Sheep Sorry for the late reply. We also contacted you in private message.
agile otter
Please also fix turkish fonts. They look weird at the moment.
civic pasture
@agile otter How is that? Maybe can you give a screenshot?
agile otter
Sure let me send you an example
My friend's guild. It's name should be TÜRKİYE but as you can see on screenshot, turkish characters aren't shown
civic pasture
OK, get it, we will improve series of fonts step by step.
untold sky
Server Alpha shows as unknown
nova spindle
Hi. Fix pls problem with a ascend room. I can't go out from it after ascend. Can u fix it😊?
Ok. And when i need to change the policy of recrut new ppl game freez. And show loading screen.
edgy oxide
Aftet i choose the item path. I cant advance i thought i need to buy an item for 407gem.god i cant advance still. I wasted a 407gem. Give me gem back.
Pls fix this. I wasted 407 worth of gem!
civic pasture
@edgy oxide @nova spindle Please reinstall version 1.8.02 from googel store about Ascending and Labyrinth problem.
@nova spindle Please check private message anout your 2nd problem mentioned above.
mossy cloak
Good day everyone. I cant use two angelo for asencion. Also encountered an error where I cant ascend heroes that are in the arena
Hoping for a quick fiz because im very excited to have a legendary hero
Thank you!
civic pasture
Dear player, about this situation, can we know if you deply this hero in Arena or other place? If so, please remove it and try it again.
mossy cloak
@civic pasture yeah removing it works. However the bug where I cant choose angelo persists please focus on that one sir.
Never mind. Saw this first before I saw @haughty blaze 's comment. Thank you guys!
orchid bloom
Redownload game bro. It will ok
orchid bloom
Maybe your hero is in arena formation
silent jetty
wicked badge
Try to change few hero's if it still doesn't disappear I would use ingame support chat and report this.
civic pasture
@silent jetty Please check your private message about this problem.
untold sky
Can't progress in labyrinth! It doesn't allows me to skip that sleigh
civic pasture
We suggest you can try to reinstall the game in google store, the vision is 1.8.03
civic pasture
Dear hero, we already reported it to our team. We will fix it as soon as we can.
dull urchin
Duras trail seems not to work for me. I won 2 battles. And this {0} doesnt look good too
twilit shoal
Yah and im so excited about it
Hopefully if you attack by other player the acquire arena points you earn in this event will not lessen in this event
And that event will last until we finished all of the quest there in event😄
But over all this update is the greatest and i really really love it so much😍
dull urchin
I'm sooo sorry... I thought it "ends" in 17 days...
No worries devs! We fixed the bug!
orchid bloom
When I click on libary store. It shut down game
civic pasture
@orchid bloom Please check your private message.
orchid bloom
Redownload again bro
weak widget
Doesn't work :(
civic pasture
Dear hero, can we know your game version? Our newest one is 1.9.01.
weak widget
@haughty blaze i will upload to the new version
haughty blaze
@wicked badge get
weak widget
It works!
wicked badge
@haughty blaze get?
<@&441508416343638018> is this just my problem or it was reported already. Game freeze after revenge attacking someone in Arena.
civic pasture
@wicked badge Dear hero, we have already reported this problem and we are working on it.
wicked badge
@civic pasture thank you good to know :)
wicked badge
<@&441508416343638018> something is wrong with guild boss replay videos. I tryed to check my guildmates performance.
And in a video it showed that person did only 3mil dmg
But record cealry shows 9mil+
So I am not sure why...
civic pasture
@wicked badge We appreciate it if you can give a screenshot or video.
orchid bloom
It true bro. Maybe it bug on show video
Im already make that damage @wicked badge
Like this video you make the most damage 11mil but this video show you make just 6mil damage
wicked badge
But try to check your own videos and you will see it doesn't use skills at all....
That's strange...
wicked badge
Like videos are recorded separately :)
<@&441508416343638018> hero's in guild boss videos do not use any skills at all
@orchid bloom you will soon find a nice surprise deva left on a map :) I got stuck with full undead army all Mystic 185lvl
3 out of 4 my hero's are in big disadvantage :) and they get killed so fast lol
orchid bloom
What do you mean about full undead army. Im doesn't see that
civic pasture
@wicked badge May be there are some differences while fighting and replaying, we will let our members see this later.
civic pasture
@dull urchin You can only retire your common heroes, because we made some adjustments before.
dull urchin
I know. I mean it shows some asian signs, not english ones.
civic pasture
@dull urchin 😅 OK, please refer to the English, we will improve this.
civic pasture
Please check your private message. @orchid bloom
wicked badge
@civic pasture same for me
civic pasture
@wicked badge same as zSASz?
wicked badge
@civic pasture it was same as zSASz but looks like this latest update fixed this for me
My apologies :)
civic pasture
@wicked badge It's ok. 👌
quiet halo
Is it normal for the arcane labyrinth to get stuck at the end of level 3? My progress is stuck, even after the daily reset. I beat the boss too, so I should be able to go to level 4, unless there is no level 4..
neat hamlet
There is no level 4;)
uneven totem
i'm having a massive bug, every time i open the bounties board and choose a bounty i cannot close the bounty window and have to restart the app to clear it, and on another not i'm getting the bounty tutorial text every time i finish a bounty or there is not one in progress
civic pasture
@quiet halo Dear Hero, the higest level of arcane labyrinth is 3.
@uneven totem Please check your private message.
quiet halo
@civic pasture thanks for the clarification
gray hound
I've been having the same issue as Tyler
civic pasture
@gray hound Checking it now.😭
neat hamlet
@gray hound @uneven totem I had it too like, two days ago, reinstalling fixed it
desert iris
There is 36/35 members in my guild? i don't know it's possible? This mornig we are juste 34 and i have invit one guy.
supple harbor
oak valley
🤓
civic pasture
@crisp anchor Could you give full screenshots? Thank you.
crisp anchor
civic pasture
@crisp anchor Thanks! We will check and improve it soon.
desert iris
Hi, I have notification for MP offline, but inline there is nothing?
One guy want join my guild but it's impossible to communicate with him (and i'am not seeing who is he?)
civic pasture
@desert iris We already contacted you in private message.
desert iris
I thing my brutus have a bug in defense, he dead very easy, I up 117 and in front of, the foe 101 killm him, fight after fight, he died. His armor is elite + with 910 but it isn't enough i guess 😦
civic pasture
@desert iris Pleace check you private message.
desert iris
Hi I have two defense in arena: two batlle that i wan against a player 10levels moreless but It's me who lost point in arena?
desert iris
Is There a problème?
I win two fight, I lost point arena like a lose.
It's victory for the fighter Drish
civic pasture
@desert iris Dear hero, we checked message you sent via game support and asked you some information. Please supply us screenshots showing that your hero keeps alive at the end of this battle. Then we can confirm that you are the one who should win this battle.
desert iris
How you want i confirm otherly the battle, my team is red with 5 fighters against 3 green, it's a replay. And it's finish 5 seconds after because i'm strong.
(Maybe in writing name of fighters in high ? 😉 )
civic pasture
@desert iris Sorry that please check your private message.
feral sable
Not sure if it's a bug, but Niru's passive states he gains 7000% of his max energy whenever someone dies. That should mean his bar fills instantly, but that's not happening. Am I missing something?
dapper matrix
1 star enhanced equipment and 0 star equipment both give the same experience when upgrading another equipment.
civic pasture
@dapper matrix Dear hero, we will suggest our team to do a optimization to the enhance.
neat hamlet
Shemira's special doesn't do damage if she's snared, even though the animation keeps running.
tawdry niche
5-12 refresh page. But don't refresh page ?
orchid bloom
It mean reset store not in labyrinth
verbal night
It's because you need to wait till it refreshes itself or you can do it manually paying 1000 gems... Then there will be better equip
neat hamlet
Clicking hero abilities in Portraits makes their audio play, even with Sound Effects disabled.
desert iris
Hi, I'm Lost at 8-36. I try hundred teams on this level. Ok i'm weak but I cannot hit thé Brutus with my Esrilda!!!!
I saw players past this level with team 110...
Is i see thé second view of fight,t I hit 12000 in combo(+15% bonus team) but Brutus Lost juste 10% of his life, maulers they're weak againt light, aren't they?
Brutus have 110.000 live and 5.000defense with what???? 😱
With this, i'm not sûre past the level with my team full level 140 and full Yellow items like this. 🙄
All my team level 121/120 lost very lot of life too speedy against a wall of life.
dapper matrix
Can't upload a profile picture from my album, it says "Network error". This has happened to multiple people.
neat hamlet
Happens to me too @dapper matrix
gray hound
Same with the profile picture thing
peak sleet
this bug fixed ,wait for patch
desert iris
This morning I saw my heroe's skill and there's not a difference and between 30-40 level up: All heroes have skill 21/41/61/... who are same?
There isnt différent entre skill level 1 and 2, for heroes level 1 and level 81 for example, it's normally or just a difference in the writting description?
neat hamlet
Histerical Heroes at Dura's Trial doesn't counts arena matches initiated by others players.
civic pasture
@neat hamlet Dear hero, it is normal setting that only Arena battle initiate by yourself will be count toward this event.
neat hamlet
My apologies then.
desert iris
I try tout choice 3 officers but the 3th it's impossible: it's a bug or it's two max?
neat hamlet
@chrome sun uninstall and re download so the patches can be applied
crisp anchor
Skills got replaced in a weird order
In hero ,
skill 1 got placed in skill 2
Skill 2 got placed in skill 3
Skill 3 got placed in skill 1
Its the same for every other hero , skills are in a different place from hero portrait(it doesnt affect the battle tho, which would mean they got just placed wrong?)
Its not a big deal but it differs from before patch , is it intended that now the skills are in that exact position?
Can just be confusing but makes sense if every hero has it like this(its just a new way to display them).
They got changed like this from the old display . Just a clear image to show what i mean if the text is difficult to understand
neat hamlet
They're just their unlocking order. It's ultimate then below it the first skill, then on the other side third skill and below that fourth
civic pasture
@crisp anchor Just changed the UI sequence, it will not affect anything else.
orchid bloom
Have a little bug on labyrinth
civic pasture
@orchid bloom Dear hero, can you describe it more specifically? Screenshots will help a lot.
orchid bloom
It have some delay bro
ember galleon
I've a massive bug right here. Game is unplayable after 2 or 3 minutes after launching. It gets laggy quickly, game stutters and then closes. I reinstalled my game like 5 times and it doesn't help
It can freeze in the middle of the fight, I get black squares instead of hero and item icons
civic pasture
@orchid bloom @ember galleon About the freeze problem, we are locating it. Please give us more time.
@ember galleon About the unshowing picture, can we know your device model and if it appear everywhere in game?
verbal night
It got a bit laggy for me too overall
ruby hare
It was laggy for me too, reopening helped but damn, will post if happens again
peak sleet
laggy problem is fixed, we are busy test it,
terse tusk
My brother had the same problem on his tablet with the pictures not being able to load and just appearing black
ember galleon
@civic pasture it just started to disappear after the update. Most of the icons in the beginning gets lost so I think it's loading fault since others often are ok. I'm on Huawei P9 Lite
civic pasture
Dear Player, our team is investigating this issue. Sorry for the inconvenience.
peak sleet
we have a test app,may fix this black icon problem,if test passed,the patch will ship in about 12 hours later
@ember galleon friend, are you there?
peak sleet
@desert iris you click the log in guild ?
civic pasture
@desert iris It is because that only 2 players can become guild deputys in one guild. 😀
civic pasture
@tawdry niche Can you explain your problem more specifically? Do you mean that after you choose that stage, you game just keep freeze?
civic pasture
@tawdry niche Actually, the animation only appears after you pass this stage.
crisp anchor
Enemy Kyre always target my lowest armor ally(archer class), i have 3 mages class heroes with higher armor
Edit: Kyre always prioritizes Lyca(archer) over any other mage that has higher armor than her
Even with other heroes with less armor than Lyca (not mages) she will be always targeted first.
Is Lyca treated as a mage?
neat hamlet
Yeah I think the invulnerability on Isabellas ultimate isn't working, I just tested it out
desert iris
There Is three days ago i have the same Guild point (700)
I think it's freeze but the Guild point UP every dAy for open Soren
civic pasture
@crisp anchor @dapper matrix We have reported this problem to our team, will check it soon.
@desert iris Please check your private messages.
dapper matrix
In some stages, like 10-18, some of the per minute bonuses don't increase
civic pasture
@crisp anchor @tawdry niche This problem will be fixed in next update. Really thanks for your feedback.
neat hamlet
I just found a game breaking bug
Sometimes when you're left with just a Memorable against a single enemy and she uses her charm, both you and the enemy will start to cheer as if the match was won and it finishes counting as a DEFEAT
Memorable=Nemora, auto correct
Here you can see her doing the victory animation without winning, and after that the match finishes as if I lost
crisp anchor
There is a timer , if you cant win before the timer ends its a lost game
neat hamlet
That's the problem, she just keeps cheering with the enemy until the time ends
I'll try to replicate this and get a screenshot before the time goes to 0
neat hamlet
Yeah I confirm that Isabellas 4 seconds invulnerability isn't there
civic pasture
@neat hamlet We already reported this problem and we will improve it as soon as we can.
dapper matrix
I just lost a match I would have won when there were 7 seconds left
but lost because the match prematurely ended
Is particularly annoying because it is a level that I have gotten defeated more than a hundred times
11-8, to be specific
My hero in this instant was out of view due to an enemy ultimate, but I think she cheered as well
dapper matrix
Vedan, even though not dead, turned into bats and then disappeared at 12 seconds, the time froze and nothing happened, 12 seconds later defeat.
civic pasture
@dapper matrix We will send you private message.
civic pasture
@dull urchin Weekly and Monthly gift sets are only for players who have purchased Monthly Card, also they will be not available when Monthly Card expires.
dapper matrix
At the labyrinth, some of the battles end prematurely when there is a random amount of time left, like 38 seconds or 1:26
Before either side is completely killed
the enemy just does victory dance, and then you come to the defeat screen
civic pasture
@dapper matrix This situation is different from the situation you reported before?
If so, can you supply us apparent video or screenshots when you meet it again? Then we can better locate it.
dapper matrix
It is a seperate issue, yes. I will try to get a screenshot should it happen again. However, there is no need for it as it is a pretty straightforward bug and happened just as explained.
chrome sun
Got bug of missing private message.
When u get priv msg u can see IT here.
If u will click here to open chat, then on game You didnt see what someone wrote
And u havent open chatbox with him
civic pasture
@chrome sun Does it happen after restarting your phone? We have known this problem and are checking the reason.
chrome sun
Have to check:)
No
IT was after updated
Update*
And yeah as i remember i restarted my phone
civic pasture
@chrome sun Thanks, we will ask for more information in private message.
dapper matrix
The Vedan bug happened again at 11-26 where he disappeared after turning into bats
The following defeat screen without defeat writing as well
chrome sun
I think the price of this is weird leg+ similar as leg? If 40% off means -40%. 70%off means -70% do what's the hell
Or maybe i m wrong?
supple harbor
Why does this guy end its battle even if Vedan is still alive?
dapper matrix
You have 1.5 minutes in fights, then the fight is automatically over
chrome sun
Time is over @supple harbor
civic pasture
@chrome sun The discount icons should not appear, for these items are sold at the original price in Labyrinth. We will fix this problem in next update.
dapper matrix
The bug with match prematurely ending happened twice again in the second floor of the labyrinth, sadly wasn't fast enough to get a screenshot. Happened a few seconds after the match had started, the enemy cheered and the end.
spiral moth
Why do i have to disable low power mode again and again? I don't exactly know how and when it enables itself
civic pasture
@spiral moth Dear hero, for this situation, can we know your device model, account ID and server?
dapper matrix
I had a disconnection while doing Soren and my fight didn't register, it doesn't show in guild log and I didn't get the rewards. However, 1 of my daily attemps was used.
spiral moth
@civic pasture i will DM you all those info
neat hamlet
You can only receive 20 each day. You can give 30 every day though
spiral moth
Ohyea btw, the game doesn't have "exit game" function
The only way to close game is force closing
hexed bolt
Whenever I open the app I always get successful login and then a never ending loading screen😡
dapper matrix
Yeah, what happened to Leeroy has happened to me multiple times today, only way was to close and reopen the game.
Neverending
Sometimes neverending loading happens ingame as well, having to close and reopen the game
dapper matrix
Won a battle at 00.00, did my victory dance, then defeat screen
Happened again
Floor 148
civic pasture
@dapper matrix Your battle prolbem in kong's tower, we will report it to our team.
@dapper matrix @hexed bolt About the loading situation you mentioned, can we know if it still exists now? If still exists after reinstalling game and change different netwrork, please contact us in private message with your location, device model, system, network, network supplier and account ID. Sorry for the bad experience.
@spiral moth About your suggetion to add a "exit game" function, we will report it to our team and consider its feasibility. Thanks for your support.
civic pasture
@dapper matrix About the battle, you actually lose for did not defeat enemy during certain time. About the animation problem, we will try to improve it. Thanks for your understanding.
dapper matrix
Happened yesterday but net yet today, via both 4.5G and WiFi. Will report with more detail if it happens again
verbal night
Is it normal for kyre to cancel attacks and abilities if the mage has under a certain amount?
I mean I just tested with different gear on nemora... One with 798 armor and one with 900 armor... Guess what? Nemora with 798 armor can't even cast an autoattack (not that she dies before casting, but seems that every aa from kyre resets everything she was doing)
Example: nemora start the aa animation, kyre autoattacks and nemora dont cast the autoattack... Which means she can't cast anything, no aa, no charm, no heal., she just stays there as a meatshield... But if you increase her armor then nothing happens, her aa procs, her charm, her heal, she will cast anything you want... But why is it that with less armor she gets canceled at everything with aa from kyre?
tight junco
Same question for the daily heart why only 20 each day if we have 30 friends ? Yesterday received 0 that said there is no heart to send or claim
hexed bolt
@civic pasture same as Flavum to me... no problems today
wicked badge
@verbal night usally kyre puts stun after her jump attack are you saying she doesn't put Nemura under stun if armor rating increases?
verbal night
I'm saying her aa cancels animation and proc of everything nemora is going to do... I don't mean any ability, not even the jump attack which is an ability... I mean pure autoattack
sullen wasp
I currently have infinite loading issue (i'm connected to the internet) and can't connect to the game, are the servers down ?
wicked badge
@sullen wasp no they are working as far as I know. Try to reinstall the game. But do this only if you have your account linked.
covert wharf
Dearest Devs, I don't seem to see anyone reporting this. The life leech buff currently DOES NOT WORK at all. Been campaigning all this time and Brutus ain't doing no leeching. Please fix.
Yay I found a bug, do I get some free stuff?
neat hamlet
@covert wharf it works for me tbh
Wait no nevermind Brutus has base life leech then the bonus isn't adding
wicked badge
Okay correct me if I am wrong but does this master & apprentice works only for these hero's or only when these two or three characters are playing together?
tight junco
Server 13 why Vedan don't regenerate his life when he's in bat ?
crisp anchor
Lvl of your vedan? At 61 he starts to get life leech on bat form
next lion
Shemira skill bug animation?or you change it this way?
@civic pasture can you check this bug? ☝
weak quartz
Can you send me a video? @next lion
crisp anchor
Kyre still prioritizes Lyca over mages
next lion
@weak quartz nope can't do it, i don't have apps to record video 😅
But i give you some details
The skill that cost the bug is "Soul Siphon"
When she use it that animation show instead of ball orb ever her head and absorb life
Since the animation to me is new i thought it's either BUG or you Change the animation skill of "Soul Siphon"
weak quartz
This is not a bug, we have optimized the performance of the skill, this is a new animation@next lion
weak quartz
Should be Ranged
crisp anchor
Frost star artifact bug: sometimes it doesnt turn on , maybe vs aoe spells?
weak quartz
Can you send me a video? @crisp anchor
next lion
@crisp anchor never seen it got bug
crisp anchor
Already completed the labyrinth , had to do multiple tries because it didnt want to activate. Happened against against vurk/mirael.
Mostly on backline.
Tried with bait(nemora/ankhira) heroes to waste aggro of kyre. It did not work sometimes , switching them on frontline seemed to work most of the time(it was hard to tell what was killing them because i didnt see any animation of enemy heroes going off , maybe mirael with the 3 fireball or vurk with piercing shots)
neat hamlet
It's not an actual bug, I think.
Did you guys remove the 50-diamond fast rewards? After the 1st one which is freezing the 2nd is costing 80 diamonds and 100 for the 3rd
There's nothing in the patch notes about it.
peak sleet
@neat hamlet no, it just a display bug, it only cost 50 diamonds,but it display 80, we will fixed it tomorrow's patch
next lion
@weak quartz the new animation of shemira skill when you do 2x speed the green light left behind even though shemira done attacking
@weak quartz can you check it?
weak quartz
ok, I will check it
pallid wedge
btw i can buy the daily deluxe pack again even if i bought it.. its bug or the days add to existing days
civic pasture
@pallid wedge Dear hero, daily diamonds and daily deluxe set can be bought several times and the days would be accumulated. (Up-limit is 1-year. )
pallid wedge
@civic pasture ok thanks was unsure about it :)
golden igloo
Hi! I think I've found a bug. I tried to create a guild with a name that already existed and I ended up loosing 500 diamonds and had to spend another 500 to create my guild. Was that supposed to happen? 🤔
golden igloo
I don't know what happened but my diamonds are back hahaha
civic pasture
@golden igloo It is a known problem and your diamonds would be back after rebooting. And we will fix it as soon as we can.
spark wolf
wicked badge
@spark wolf you can only see weekly and daily tabs after you have bought monthly packs. @civic pasture please could you confirm?
civic pasture
@spark wolf Daily Gift Set will appear on the 8th day of your account creation. Weekly and Monthly Gift Sets are only for players who have bought Monthly Card.
neat hamlet
When tapping on heroes they say something, and text is supposed to pop up below them, while for Raine's quote "I ain't got time for bleeding" nothing pops up. I've tried and every other quote of hers works just fine, the text bubble pops up, it's just this one
civic pasture
@neat hamlet Dear Hero, you are so careful. We will report it to oue team to check. 😬
crisp anchor
Any news about lyca getting targeted by kyre if she has lower armor than mages?
crisp anchor
Frost star on angelo
No frost star on angelo
What are the requirments for activating frost star? Not only on angelo others do the same(nemora, shemira,niru) . I believe frost star is a 1 time per labyrinth use for a hero (right?) , those who i can make them activate on it are 50/50 based on what enemy team does/hero position
verbal night
Happens to me too, I doesn't look like frost star procs when dealt an fatal hit, just when low on health... And the description doesn't suggest it procs only one time per battle, but fact is, it does proc only one time, and not really on fatal hits (example: it procs most of the time when someone is on low health, but if there is a 30k+ crit hit which should be fatal it doesn't proc)
It's more like a stasis when on low health rather than a survive when dealt fatal hit like the description suggest
wicked badge
@crisp anchor it was activated on your first video...
You can see him being immortal and not moving...
And on the second video Niru used frost star
I have noticed that hero's usally use it once and if they die again in an other battle it doesn't activate
verbal night
Yes but not on fatal hit...
crisp anchor
First is a proof of working , second is not
Its the same opponent , niru/nemora/shemira/angel are able to activate it. That would mean only 1 hero per battle can activate it.
verbal night
Well imo, the description is a bit vague of frost star
Should be written that it procs one time per battle and near death (not on fatal hits, since it would be more logical to be something like Brutus ability written like it is now)
crisp anchor
Then it should be: once per battle one of your heroes that takes fatal damage gains an ice shield ....ecc.
verbal night
(Btw never seen frost star procs at like 5%/10% health, it's always about 30%/40% even on tank which well... Tanks will not die with another hit, but still procs whether it is or not a fatal hit)...
civic pasture
@crisp anchor We will sent you private message
wicked badge
@verbal night it always actives on death for me...
raw cedar
neat hamlet
Same problem we had with Raine. The speech bubble doesn't appear when Kyre says "Death comes your way"
And grezhuls "Death stops for no one" x: I'm still checking
Ira's "They'll never see me coming" too. From what I've seen every quote they say during the running or walking animation doesn't allow the speech bubble to pop up. I'll double check
Yeah it's the running that makes it so that the speech bubble doesn't pop up
orchid bloom
It keep loading
civic pasture
@orchid bloom Please check your private message. More information are needed.
civic pasture
@verbal night @crisp anchor Dear Heroes, we confirmed with our team about the information of frost star. It can only be activated once per battle. And there are some situations which can not activate this effect and we will fix it in nect update. Sorry for the bad experience.
frank herald
Small issue but sometimes the red ! Doesnt display on the hero with new gear avaliable so i have to manually scroll to find them and it takes a while
weak bobcat
pallid wedge
you see the tooltips somewhere its bottom somewhere top of screen.. every text in game thats top of screen i cannot read the first line in middle. my phone has notch there huawei mate 20 pro
civic pasture
@frank herald Dear hero, please first check this rule: quality＞enhance level＞Faction bonus. If your situation does not follow it, please supply us apparent screenshots via private chat. Then we can better help to locate.
@pallid wedge Dear hero, we will report your problem to our team to check. Sorry for the bad experience.
neat hamlet
The skeletons Grezhul raises don't cast skills despite his ultimates description openly stating they do. Is this normal?
civic pasture
@neat hamlet Dear Hero, can you supply us apparent video about the situation you mentioned? Then we can better locate it.
neat hamlet
I'll try
faint granite
I can't screenshot my error but Oppo R15 notch gets in the way and I can't see currency sometimes
native patrol
Small mistake
French translation for "close" should be "fermer".
"Fermé" means "closed"
distant gate
Hey when i start the game it tells me i need an update but on the play store there is no update
Even after redownloading the game i still have this issue
peak sleet
@distant gate can you screenshot the "need an update"
distant gate
dusk ivy
civic pasture
@distant gate Did you enter the game successfully? Please delete the old app and install the latest version in google play, your problem may be resolved.
@dusk ivy You mean the game keeps loading? Please check your network, and reinstall it if necessary.
@native patrol Thanks for your opinion, we will check and improve the translations soon.😊
distant gate
@civic pasture i did it 2 times didn't solved the problem. After lot of a retry the game finally downloaded the update
civic pasture
@distant gate Does it work now?
distant gate
yep
crisp bridge
civic pasture
@crisp bridge Please check your private message. Thank you.
frail knoll
neat hamlet
Hey, someone was asking about server 17s status. It seems players aren't allowed to join server 17, but every other server seems to be okay <@&441508416343638018>
peak sleet
@neat hamlet server 17 is ready, it can be select now
civic pasture
@frail knoll Dear hero, can we know where did this battle happen? And does this situation still happen now? If so, can you supply us apparent video? If not, can you tell us the specific process before this image appear? Then we can better locate it.
neat hamlet
Aight. Thanks 💜
faint granite
Spent 500 gems resetting the shop and it didn't change at all!! Is this a bug?
terse tusk
Yes
civic pasture
@faint granite Dear Hero, please supply us your ID and server. Then we will check for you.
civic pasture
@spark lynx Dear Hero, please first try to reinstall game to check again. If still not work, please supply us your game cersion, account infirmation and location to us via private message.
spark lynx
👌 thanks
civic pasture
@spark lynx Can we know if your ptoblem still exists?
dull urchin
@civic pasture, had the same issue. Reinstalled worked.
spark lynx
Its work now
neat hamlet
Hi I have the same issue
But am I gonna loose my progress if I install the game again?
peak sleet
@neat hamlet no, reinstall the game will not lose your progress
neat hamlet
OK
Thank you
peak sleet
if problem still exist, please let me know, @neat hamlet
peak sleet
😀
untold sky
Missing one relic in labyrinth
civic pasture
@untold sky It is normal because there is nothing to fill in the gap.
untold sky
Oh, okay, that means I already get all other relics?
civic pasture
@untold sky It seems like that.😁
native patrol
French translation again :
- "court" not "coure"
- "durant 15" : I think "secondes" is missing (seconds)
- "carreaus" should be "carreaux"
- "subissent 100%" I think "de dégâts" is missing (damage)
crisp anchor
Ira vs frontline: every 2 autoattacks uses arrow skill
Ira vs no frontline or a frontline that goes right at the start on the back: no arrow skill uses
Is this intended?
Basically the enemy target must be at a certain distance for ira to use her 2nd skill, if the distance is too much she wont ise any 2nd skill ever
dusty crescent
If you leave a guild but finish the hunt, the next guild you join before the 24 hour timer reset will say attempts left 2/2 but when you try it will say that you've already used all attempts for the day
nimble quarry
deep zinc
AH !
remote sequoia
what?
spark lynx
amber thorn
I didn't do anything and I have the same thing going on
finite yoke
Same here. Maybe server are down, despite the fact the status light in green under the message
glacial pelican
Which server ?
spark lynx
Serv 14
glacial pelican
I'll try to connect in
drifting temple
I'm getting the same error
amber thorn
I don't know what server I am but I can't login
spark lynx
:/ k thx
amber thorn
We'll see later, maybe in few hours.
I'm going to bed so... I hope tomorrow is gonna be ok
amber thorn
Thx Kat ! Bye
glacial pelican
Impossible de relog
So if a Staff see this there is a problem with the Server 14 
amber thorn
Mayday mayday !! Server down !!! I repeat server down !!!
neat hamlet
XD
tawny elk
Also an issue with my login to server 17
granite wolf
Yep server are down
civic pasture
@spark lynx We fixed this problem just now, please try again.😊
covert wharf
Was unable to screenshot or whatevs, but im pretty sure i got a defeat in labyrinth today while playing at 2x speed, BRUTUS DIED, last gasp failed to activate. Was about to complain here but when i tried again, brutus is alive again, and the enemies i killed were already dead. Wonder what that was?
weak quartz
@terse tusk We will fix this issue ASAP.
light patrol
Perhaps it cost like 11.5k and you only have 11k
cedar vector
I see
peak sleet
let's fix this..i report to my team
light patrol
The chat messages doesn't sync between multiple devices
fallow crescent
light patrol
I think that you can still see the picture of the item you bought in gray colors is intended like that.
neat hamlet
<@&441508416343638018> Any way we can fix Isabella? Almost all of her skills are bugged, as she doesn't get invulnerability from her ultimate, her leech life doesn't properly increase her targets energy and her last skill doesn't increase her casting speed? I feel like this really is a problem to address eventually
frosty sandal
Its barely impossible to who got the shield of Arden and its annoying
neat hamlet
:3
wicked badge
@frosty sandal shield.of arden?
flat sigil
When I tried to post a support request yesterday the loading spinning wheel stayed on even after 5 minute. But it seems it went through since I got a reply
gilded vessel
Kyre attacks steixius (a tank) in stages with her firstblood attack
crisp anchor
@neat hamlet she is immune in her ult for 4 seconds(i think its reffered to cc), her life leech gives only her the enrgy as stated(the allied drained hero only gets a 50% dmg reduction)
neat hamlet
Her ultimate doesn't make her immune to cc nor damage though. Its supposed to but she still does suffer it so I'm assuming it's a bug. And the text literally says that steals health from an ally and converts it (their health) into energy. This is stated after her energy gain for herself, in the line after that, meaning those are two different effects, the self energy gain and the health convertion, and being the subject of the last sentence referred to the ally, it would make sense for the energy gain to also be referred to them. That's how I thought at least @crisp anchor
flat sigil
Sometime you get loading animation and it never resolves and restarting the game then it works fines. Cancel should be active during loading so you can at least get out of the keep loading for minutes without closing game
civic pasture
@flat sigil Dear Hero, please check your private message.
flat sigil
Why did you change third button library today. Was graveborn hero all week. Was waiting for log in bonus to have a chance to upgrade any on my team. And got 10 items from loving and clicked without looking no graveborn. All light. Crap was changed to light without any news....
cedar vector
It changes everyday
uncut hedge
There is news, it says on the banner how long it lasts for
flat sigil
Ok well not changes everyday every time I checked was graveborn
frosty sandal
Where do i post my translation list? Got some but dont want to spam
remote sequoia
@frosty sandal #classic-suggestions
gilded vessel
@civic pasture hi, kyre uses her first blood ability on steixius (a tank) and not on a mage in stage 9-37
terse tusk
Yes! @gilded vessel I can confirm this as I'm experiencing the same problem on the same stage
civic pasture
@gilded vessel @terse tusk We have known this problem, and it will be fixed in next update.
terse tusk
Understandable thank you 😅
civic pasture
@terse tusk Because Steixius is misjudged as a mage😅
terse tusk
No worries only a small bug I still love the game 👌
hardy summit
@civic pasture why Shemira's silence dont work on Arden?
civic pasture
@hardy summit First you can check the skills of Arden especially Entangling Roots.😊
spark lynx
@civic pasture bug dans le labyrinth le combat se termine sur une defaite alors qu'il reste des personnages dans les deux camps et 1 minute
ocean prism
@spark lynx Dear Hero, there are known problems which would cause this situation. And can we know the detail of this fight before it ended? Like it happened after ultimate of which hero? Then we can better locate. If you can supply us apparent video, it will help a lot.
spark lynx
It happen when vedan got charmed by Nemora and stun by Ogi in same time
No ultimate
ocean prism
Dear Hero, can you reappear this situation and supply us a video? 😀
spark lynx
@ocean prism Sorry i can't
ocean prism
Dear Hero, we will also report this situation you mentioned to our team to check. Thanks for your information.
tawny elk
Anyone else keep getting this eternal loading screen that only goes away after closing app and rebooting it?
flat sigil
Me soul hunter cs already grilled me so be ready to answer questions. Does it happen after you had app in background and you try to "open" new page/tab ?
tawny elk
Sometimes it happens on initial load up but often when I open the game in the multi window viewer
valid ore
Is Isabella Ultimate not making her immune to damage a knowned bug? I recently start using her i was wondering.