#XBox PC Crash on launch

6 messages · Page 1 of 1 (latest)

proper fractal
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Just downloaded the game haven't been able to play it yet. the game crashes on startup with the following message:
"Out of video memory trying to allocate a rendering resource. Make sure your video card has the minimum required memory, try lowering the resolution and/or closing other applications that are running. Exiting..."
Followed by a second message after clicking accept/continue:
"LowLevelFatalError [File:J:\Intermediate\ES2_Build_MsStore\Engine\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp] [Line: 926]
Out of video memory trying to allocate a rendering resource"

Is this due to DX12 (impossible to disable on from Gamepass/XBox app from what i read online) or maybe the "auto"/default config is set to something that's too high for my system? Is there a way i can get a config file set to low/min graphics that might let the game start?

Specs:
Intel Core i5-9300H
16GB ram
GTX 1650

light oar
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Thanks for the report - I'll check in with the team for you regarding this issue.

light oar
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Looking at your system, we believe your GTX 1650 has 4GB of video ram?

Have you updated the GPU drivers lately? What version are you currently running?

proper fractal
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I just installed the nvidia app since i had to uninstall geforce experience in the past because it caused trouble with my wifi card (don't ask how i don't even know either but my crusade to fix wifi randomly disconnecting and having to restart the laptop to get it working again got fixed by that). Just installed the new 'nvidia app' which supposedly didn't have that problem.

I was running driver version 516.59 from june 28 2022. Will update now to latest and reinstall the game to try it with the new drivers. Will update you on the results later

proper fractal
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Ok so the game actually seems to launch now. I finally got to the main menu

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Thanks