game crash

[thorny urchin]

the game crash when i open it after the patch how i can fix it and verify the files didnt help

[lapis spruce]

do you have mods installed?

[thorny urchin]

no

the game crash on launch

this problem started after the patch

@lapis spruce

[lapis spruce]

Can you please send over your crash log?

To find crash logs, Press Windows Key and R and paste the following into the field:
%USERPROFILE%\AppData\Local\Remnant2\Saved\Crashes
once in that folder, zip up your most recent crash and send it to [e-mail]

[thorny urchin]

ok

[lapis spruce]

actually, what's your cpu?

[thorny urchin]

i7-12650

[lapis spruce]

ok

[thorny urchin]

Fatal error!

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000050

i get this when the game crash

[lapis spruce]

Can you please send over your crash log?

To find crash logs, Press Windows Key and R and paste the following into the field:
%USERPROFILE%\AppData\Local\Remnant2\Saved\Crashes
once in that folder, zip up your most recent crash and send it to [e-mail]

[thorny urchin]

i will do now

[thorny urchin]

done

[lapis spruce]

got it, we'll get back to you

[thorny urchin]

ty

[lapis spruce]

You're using your integrated graphics card, intentionally or unintentionally..

[thorny urchin]

i use 4060

not the integrated

and updated the driver today

[lapis spruce]

not according to the crash report

your system is switching to an intigrated card

[thorny urchin]

its just with this game

[lapis spruce]

and crashing because it's incompatible

[thorny urchin]

how i can fix this

[lapis spruce]

lemme google that for you

To force a game to use a graphics card instead of integrated graphics, you can change the graphics settings for the game:
Open the Start Menu and type "Graphics Settings"
Select Desktop App
Find the game you want to change and select it
Click Options
Choose your preferred GPU
Click Save
If the game isn't on the list, you can browse to the folder where the game's .exe file is located.
Dedicated GPUs are generally the best choice for high-performance gaming, content creation, and professional applications. However, integrated graphics have improved and can handle most everyday tasks.
If your game isn't using the GPU to its full potential, you can check if your motherboard's PCIe version is the same or higher than the GPU's PCIe version. If the motherboard's PCIe version is lower, the GPU will only run at the motherboard's specified version.

[thorny urchin]

im reinstalling the game now

[thorny urchin]

i will try this when its ready

ty

[thorny urchin]

same problem

[lapis spruce]

so with that set you still crash immediatly?

[thorny urchin]

yeah just a black screen for a sec then crash

[lapis spruce]

Well if that's generating a crash report send the latest after you've made that switch

[thorny urchin]

ok

[thorny urchin]

done

[lapis spruce]

now it's crashign trying to generate the report, so go here and delete the "reports" folder

and try again

[thorny urchin]

Nothing changed 🫠

I played yesterday and it was good idk why this is happening after the patch

[thorny urchin]

Is there anything i can do now?

[lapis spruce]

after you deleted the reports folder, any new crash reports in the original location i gave you?

[thorny urchin]

No the folder is empty

[lapis spruce]

%USERPROFILE%\AppData\Local\Remnant2\Saved\Crashes

that folder?

[thorny urchin]

No i meant the folder i deleted

There's a new one but empty

[lapis spruce]

try running again

[thorny urchin]

There's 2 new reports here

[lapis spruce]

see if it's generating

[thorny urchin]

I tried now

Got a new one

[lapis spruce]

you're running directly from steam with no launch options correct

[thorny urchin]

Yes

[lapis spruce]

send the new crash over