i lost all my progress and my character after resetting my pc and reinstalling the game
#Lost all my progress
finite portal
halcyon patrol
It could be because you saved your game progress in your PC and not in the Cloud.
finite portal
why is it not ?
halcyon patrol
you can decide between the two but it could be something else
and was it a hard reset, so everything a full clean up or something else ?
finite portal
yes
halcyon patrol
ok
finite portal
it would be insane if gunfire doesn't keep backups of these or cross verifies saves for alterations
halcyon patrol
They usually do it but like steam if you chose (i think you can do it if your on something else) if you want to store your data on your PC or in the Cloud
finite portal
i'm on Epic Btw
halcyon patrol
Ok, for your reset was it an problem with the PC or anything else, if its something else and you dont want to answer thats ok.
finite portal
bought an SSD and moved my boot system there
halcyon patrol
ok
finite portal
is this where i post such issues or do i have to make a ticket or something like that ?
halcyon patrol
that is the right place i think a or more devs should answer you here
A suggestion is that you tell Epic Games Support you issue
finite portal
don't know if there is anything they can do about it but i sent the request anyways
does it typically take long for such issues to be resolved ?
halcyon patrol
sry for the late answer, i dont know
mild notch
If you deleted your save there is nothing we can do to restore it
finite portal
If you deleted your save there is nothing we can do to restore it
isn't there any cloud backup system ?
gotta say most online games and even singleplayer have cloud saving