#"DirectX 12 is not Supported" Error Message

3 messages · Page 1 of 1 (latest)

west lichen Sep 27, 2023, 11:48 AM

Missing D3D12Core.dll (Thanks to Dresk on the Steam Forums)

Search on your PC for the following file: C:\Windows\system32\D3D12Core.dll

If you do not have this file, Windows Update failed to install it, or your windows is out of date. If you are out of date on Windows 10, please run windows update. After it’s completed, look for the file above. If that is still missing, you will need to download a windows update to install Agility on your system.

To find out what version of windows you have, type winver in the windows search bar or hold down the Windows Key, pressing R, and typing winver in the box that pops up (followed by enter.)

The 2nd line will say “Version” followed by your installed version of Windows.

If you have 2004 or 20H2, use this link: : https://www.catalog.update.microsoft.com/Search.aspx?q=KB4601319

On this page, you want the update for 2004, for x64 (64bit), cumulative update, non-server version. On the page that update has this exactly for the line :

2021-02 Cumulative Update for Windows 10 Version 2004 for x64-based Systems (KB4601319)

If you have 20H2, look for this line :

2021-02 Cumulative Update for Windows 10 Version 20H2 for x64-based Systems (KB4601319)

AMD GPU Users(Thanks to Cupcake and Chaoz)

This error is related to outdated/incorrect drivers.

If you are on legacy, use these versions:
-21.4.1 - https://www.amd.com/en/support/kb/release-notes/rn-rad-win-21-4-1
-21.5.2 - https://www.amd.com/en/support/kb/release-notes/rn-rad-win-21-5-2

If you are not legacy, use:

-23.7.1 - https://www.amd.com/en/support/kb/release-notes/rn-rad-win-23-7-1

After installing, you may be told you need to update the drivers, choose “No”.

Nvidia GPU User

Step 1: Make sure your Windows is up-to-date, and you've got the latest drivers installed.

Step 2: If that doesn't do the trick, here's something else you can try (this is for Nvidia, but let us know if you're having this issue with other graphic cards):

Install the latest Nvidia driver (make sure to tick the "clean install" checkbox)

Restart your computer after the video driver install

If needed (give the game a shot first), uninstall the game completely, then reinstall it

Step 3: If none of the above help, some folks have found success by installing the Nvidia Studio Driver instead of the Game Ready Driver.

Step 4: Oddly enough, adding -d3d12 to the command line has solved the issue for some people, even though it's the exact opposite of what the error message suggests.

Supported Hardware and Software

Officially Supported OS is Windows 10/11 (Latest update 22H2) (Windows Needs to be updated (Direct X12 updates are tied to Windows update, Microsoft doesn't allow standalone installs for updated DX12 libraries)

Oldest/Lowest Officially Supported AMD GPU is an RX 590 / GTX 1650 for Nvidia (Integrated GPUs Unsupported)

GPU Drivers Updated (Most important as they also contain stability fixes/feature updates for other games as well)

DX11 isn't supported (This is an Unreal 5.2 game utilizing shader model 6 so DX12 is mandatory for it to run)

west lichen Sep 27, 2023, 1:09 PM

Confirm that your integrated graphics card is not being used (Thanks to Leroy)

Step 1. Launch the Game

Step 2. With the game launched, bring up the task manager (CTRL+ALT+DEL).

Step 3. In the Processes Tab of the task manager, take note of the GPU column and what it says for Remnant II (Likely GPU 0 or GPU 1)

Step 4. Switch over to the Performance Tab of the task manager. There should be a list of CPU, Memory, Disk, Ethernet, GPU. From this list, select GPU 0 or GPU 1(whichever one you saw listed in step 3).

Step 5. With that selected, it should show you a detailed view of the activity of the GPU, and also in the upper right corner, tell you the name of the GPU it is using. Confirm it is your video card and not the integrated GPU.