#Steam Account Items Not tranferring to Oculus Account

1 messages · Page 1 of 1 (latest)

rare flower
#

Hello, I am having trouble with my accounts. I used to play on Steam and have a bunch of items and progress on the account. Now, I decided to make an account on Oculus PC. I made a Vegas infinite account on my Oculus game and when I went to Steam to try and combine the progress I made on my Steam Account, the items have been removed and I am left with the beginner items I had on my Oculus account.

My account progress on Steam did not transfer when I made my vegas infiinite account.

#

When I log in as Guest on steam, I have my items

west canopy
#

Please reach out to the Vegas Infinite Support Center to have the Support Team unlink your Meta account from your Vegas Infinite account. When you make a Vegas Infinite account, it will use the platform you do so on as the account's basis. It sounds like you want to do this starting on Steam, then logging in after on your Meta headset.

rare flower
#

Okay thank you!

#

I am creating a ticket right now.

west canopy
#

You will receive an automated email confirming your ticket was submitted properly as soon as you submit it. After this, it can take up to seven business days for a further response, though the team strives to answer them as quickly as possible.

rare flower
#

Thanks, just submitted the form now.

#

I provided my Steam ID's and the VI Account I would like to transfer the progress to.

#

Is that all that is necessary?