"Unknown Login Error" for Anyone on Fibrus in Northern Ireland | Vegas Infinite | Page 1

empty folio Dec 13, 2023, 10:25 PM

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"Unknown Login Error" for Anyone on Fibrus in Northern Ireland

devout wagon Dec 13, 2023, 10:27 PM

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VPN use is a Prohibited Event in our General Terms.

empty folio Dec 13, 2023, 10:27 PM

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seriously.

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Will someone from your team actually talk to me about Fibrus' IP's being blocked then please?

devout wagon Dec 13, 2023, 10:28 PM

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You can reach out to the Vegas Infinite Support Center to let our Support Team know you are having issues connecting: https://support.vegasinfinite.com/hc/en-us/requests/new

empty folio Dec 13, 2023, 10:29 PM

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I did that I'm fifteen days deep into that cycle and now they just keep marking the issue as solved now that I've gotten to this stage in the investigation.

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I want to play this game in VR and linking to my phone WiFi is not a good solution, I thought I had a good solution with VPN but you say I can't use that and when I say to the support team that I've discovered my ISP IP's are blocked they say sorry for you're inconvenience please feel free to check for updates or announcements in the discord.

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So I take it no one is actually willing to discuss this then..

devout wagon Dec 13, 2023, 10:45 PM

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You are more than welcome to discuss this with the Vegas Infinite Support Team. If the ticket has been closed, you can open a new ticket on the issue, referring to the old ticket number. Otherwise, please keep one ticket open on the issue and reply to the emails you've received to update it.

empty folio Dec 13, 2023, 10:47 PM

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Thats what im saying once I got to this stage they kept closing the ticket with a standard response of look for updates check discord.

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This was my next avenue

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Hi Caleb Morrow,

This issue is still being investigated. We apologize for the inconvenience.

Please feel free to check for updates and announcements on our game store pages on Meta, Steam, or PlayStation, and also in our #announcements channel on our official Vegas Infinite Discord:

discord.gg/vegasinfinite

Thank you for all of your patience and for being a member of the Vegas Infinite community. Please do not hesitate to reach out to us if you ever have any questions or concerns.

Best regards,
Vegas Infinite Support Team

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That is what I got twice in a row

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I just want to talk to someone who actually wants to solve the problem

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As it's been ongoing for 4 months and I reformatted my system as part of the investigation I wish I tried a different network first...

devout wagon Dec 13, 2023, 11:01 PM

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"This issue is still being investigated." The team is aware of the issue and looking into it. They want to solve it.

empty folio Dec 15, 2023, 4:39 PM

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No problem I guess I just use a VPN for now as when I told the technical support team that I used a VPN to solve the problem here was my response lol

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Hello Caleb Morrow,

Thank you for the update; we are so glad to hear the issue has been resolved for you! We greatly appreciate your patience, and we have also forwarded this information to the appropriate team.

Please feel free to reach out to us if you ever have any questions or concerns, and thank you so much for being a member of the Vegas Infinite community.

Best regards,
Vegas Infinite Support Center

#"Unknown Login Error" for Anyone on Fibrus in Northern Ireland