#help - Game not loading

6 messages · Page 1 of 1 (latest)

untold sundial
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I updated my device last night around 9 pm central time and read other post and sent a email, followed a link to ask for help with support. Received no email back yet, tried getting into the game today 4 times and still no luck. I have uninstall the app 3 times, disconnected my wifi. I have ran out of ideas and needing some help. Just joined the club and would LOVE to see the new update and play.

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Whenever I click the app to play in my Quest 2 it just sends me to the black abyss.

thorny lichen
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I would suggest factory restarting

untold sundial
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Thank you, I will try @thorny lichen

thorny lichen
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It should work but make sure you know all your passwords

untold sundial
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@thorny lichen you’re the best, finally worked.