Hey there @chilly bronze!
In order to keep proper record of all communication, staff DMs are closed. You can post in a public channel, or you can reach out to our Support Team at the PokerStars VR Help Center:
https://luckyvr.zendesk.com/hc/en-us/requests/new
#is there a representative of the actual game to talk to here? to fix problems
strong pine
There is no customer service number for PokerStars VR, so I would advise against calling any unknown numbers. 😄 the only way to contact our support is through the Help Center. It can take up to 7 business days (Mon-Fri) to receive a response. There is no way to speed up this process.
Discord Mods such as myself don’t have access to in-game accounts nor do we have access to evidence. Only the Support Team via the Help Center does, so you will need to wait and hear back via the email you provided in your ticket. All official contact info comes from here, I don’t know the people you’re referencing but don’t call any unknown numbers. The only way to contact our support team is via the Help Center. Any other information you’ve been given has been misunderstood.
It has been 4 business days since your first ticket. You have not been forgotten, it just hasn’t been 7 business days. Keep an eye on your inbox and spam folder of your email.
Thank you for understanding!
Any replies to the automated email have been received. 😄
No, this would be Ban Evasion and would result in the alternate account being banned as well. You will need to wait for the determination of your appeal.
sand cairn
If your account is under sanction, any means to access PokerStars VR will be subject to permanent sanction, regardless of the result of the appeal in place.
strong pine
No. This would also be Ban Evasion. You will need to wait to hear back from our Support Team, there is absolutely no way around this. I understand being anxious to get back into the action, but this is the process in place.
sand cairn
Your disagreement with the sanction, regardless of factualness of it, is not a valid reason to disregard it
strong pine
We understand, but we also don’t have access to all of the information regarding your ban. Only our Support Team does. They will review your case and get back to you.
No worries. 😄 but all we can tell you is to wait to hear back. There is nothing we can do to speed up this process.
Whenever your automated email says, you mentioned first filling out a ticket on Tuesday. Regardless, as long as you’ve received confirmation, they have your ticket and will get back to you within 7 business days (Mon-Fri) of that automated email. 😄
I don’t know exactly what their process is. 😄 they will let you know if/what information they need from you.
sand cairn
There is no customer-service number to call. The only contact with the Support Team is via the PokerStars VR Help Center.