#game won’t start

92 messages · Page 1 of 1 (latest)

idle summit
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My screen is stuck on logging in, please wait screen. I have removed pop 1 twice, without result. Restarted headset to, without result. 4hours ago, I played without issues. I have Q3. Daily player
When I go with my pointer over the pop1 icon, it says not installed, but it is installed…
There is still a lot of memory.

dense python
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PCVR or native? if PC steam or Oculus?

idle summit
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Stand alone, just Q3

dense python
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Did you wait longer than 2 minutes? every once and awhile it'll take forever which can be annoying. Make sure you are not loading the beta version if you are a playtester. Could always factory reset which is annoying but sometimes can't be avoided. If you only play pop1 then its not so bad.

idle summit
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That was the next thing that I would do, a factory reset

idle summit
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@dense python factory reset did not help. Waited a few minutes, but won’t load

proven vigil
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I have no Hope that any Dev care about that. BUT BB please help. It seems like it’s due to the V71 update.

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I dont know why my quest direct update to V71. I believe yesterday my Version of quest Meta was V69. What happened with V70? Strange

undone gulch
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Broken on quest3, v71 for me. Airlink and SteamVR are working

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Airlink kind of working. Get one game in and then a black screen.

pine crystal
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Uh oh

timid turret
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Same for me. Yesterday afternoon it works. In the evening I updatet to v 71. Now it stucks on "please wait". 😩 I also think it´s an issue with v.71. I am Quest 3 user.

glad cobalt
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Same here.
V71 broke Pop1....

I'll try playing through pc tonight.

idle summit
glad cobalt
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@idle summit

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Yeah, me too.
I am installing the Oculus Link app now and then installing POP1. And then trying to connect to it with Virtual desktop....
Anoying...
And tomorow I won't be home.... So I won't have my PC there.... I can't play tomorrow then. 😦

bright gazelle
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@stoic idol can you please help 🙏

stoic idol
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We are looking into issues related with v71 rolling out

undone gulch
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It’s pretty bad. V71 dead, so I go over to PCVR. Can only get one game in before the screen goes black with a “Out of storage space” error… on a drive with 400GB free. You guys got some bugs!

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And then the game doesn’t actually exit… I have to task manager -> end task it

pine crystal
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I think this is a v71 headset bug though not a pop 1 bug

dense python
wild orbit
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Yeah we confirmed this is a v71 headset bug.

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If you opt out of v71 beta you'll be able to log in again

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The OS v71 team is also fixing the bug and should have a new v71 beta "soon"

cedar quiver
woeful tiger
idle summit
# wild orbit If you opt out of v71 beta you'll be able to log in again

I did this, set twice my Q3 off and on again. But still on V71 and no pop1. Still the same. Now did factory reset again (after toggling of for the test channel), and still on V71. I am now installing pop1 again. But I haven’t got a good feeling that it will work. And it is still the same. No pop1 for me. Hate it 😭😭😭😭😭

undone gulch
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Yeah - can’t roll back to 69 here either

dense python
undone gulch
dense python
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Contractors is too slow for me, I don't want to put armor plates on my chest and find attachments. I'm an arcade style player at heart. Run and gun. But I know there are a ton of people who loves showdown so I get it.

idle summit
undone gulch
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I don’t think contractors is my game either. Love the run and gun gameplay myself.

dense python
undone gulch
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No - never heard of it. Have my pop1 blinders on. Just checked some vids out - looks fun!

glad cobalt
dense python
glad cobalt
timid turret
idle summit
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Reply of meta support

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Thank you for contacting Meta Store Support. My name is Alex and I appreciate you bringing this to our attention.

From what I understand is that you are trying to downgrade your device and I acknowledge you for doing a factory reset on your end, thank you.

Looking further upon your request you can not downgrade your Meta Quest 3 Device once your have already updated it. I completely understand that you would like to continue with a previous update that you have used and I can imagine how important this is to you to play this game on your Meta Quest 3 device. I would recommend uninstalling this application and reinstalling it back again on your device.

However, please know that after into looking into this request for you please know that you will not be able to back date your device once it has been updated. In addition it is similar to when you update a phone, you will not be able to go back. I completely understand that this is important to you and I truly wish there was more I was able to do regarding this request but I do hope you understand.

If you have any other questions with regards to our Meta Quest devices, please do not hesitate you reach out to Meta Store support. Thank you.

Warm Regards,
Alex

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On there website they mentioned that a downgrade is possible from the V71 beta, in the above reply it is not possible….

glad cobalt
bright gazelle
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yea, meta versions are going only one way - up
you can never downgrade, been like that for years.
im always on PTC since i operate Quests in schools and education in general in VR and i like to get on top of OS changes as it affects me on a wider scale.

this is the first time though in 4y that im on PTC and im unable to access the game at all.
guess the time to have a separate quest for testing and daily drive has come. This is beyond stupid that an OS update is limiting me from accessing content.

idle summit
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After their mail they have closed my ticket, as resolved. I reopened it again. It is not resolved. And there info on their website is different as in their reply.

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Did anyone Else opened a ticket for this? Of just me? The more People that open a ticket, thé more they are aware of the problem. If it is just me, they don't look a it. So everyone with the same problem, open a ticket on meta website

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Let's hope that thé pop1 update resolve this problem

bright gazelle
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i really find it funny that Meta OS updates breaks own Meta games.

undone gulch
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I opened a ticket and they said it would be fixed yesterday (independent of an OS fix). With this, state of PCVR, this “Halloween roadmap”… getting an strong idea on how much they care about the game and us.

timid turret
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This is the answer from meta support. 😂😂😂 I told them I'll be never more a part of PTC

Hello Helmut,

This is Samaa from Meta Store Support and I'll be assisting you for today.

I see that you are facing a challenge with lunching Population.one one your quest. I’m sorry to hear you’re experiencing this matter. I can imagine how inconvenient this must be for you! I genuinely care about getting this resolved for you and will do my best to help.

You have mentioned that the game lunches via the PC and Virtual Desktop without any problems, so this means that your concern is regarding the game itself therefore you need to contact the developer as you mentioned that they said it's a bug in V71.

Thank you for contacting Meta Store Support, I'll be closing your ticket so, please don't hesitate to replay to this email to re-open your ticket.

Warm regards,

Samaa
​​​​​​​Meta Store Support

bright gazelle
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I didn’t get a better reply from meta support either.

Why OS update affect how a specific game works? Thats some next level bull.

cedar quiver
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Have any of y'all tried getting the v69 firmware file itself and then sideloading the firmware via the bootos recovery?

idle summit
wild orbit
idle summit
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71

wild orbit
idle summit
undone gulch
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We can’t opt out. It doesn’t downgrade.

idle summit
timid turret
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Same. No downgrade to v69

cedar quiver
timid turret
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What I have now noticed. Since the V 71 update, Virtual Desktop shows "no connection to the meta servers" at startup. Does anyone else have this?

idle summit
proven vigil
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Virtual Desktop and Pop One works with V71. Only standalone and V71 dont work

timid turret
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No pop.one on Quest standalone since 1 October. When it will get fixed ?

undone gulch
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Probably they will realize they need to fix it when meta releases GA 71 and it breaks everyone. Then maybe. But I’m not holding my breath

idle summit
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Damn this takes forever. Still not working

bright gazelle
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Been almost a week. We are all stuck @stoic idol please help

timid turret
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Every day I sent a new bug report to Meta. The support told me again and again it's the fault of Big Box. That's very disappointing. Please do the same and sent a bug report to Meta again and again.

idle summit
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I’ll send daily also a message. It is frustrating that I can’t play.

proven vigil
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I open right now a ticket to meta

bright gazelle
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Actually with the recent updates and them taking away phoenix I’m not in a hurry to return.
I just find it funny that an automatic OS update breaks a game. An update which you can’t roll back. And a problem you can get no support for even though we use Meta devices and play a game owned by Meta.

This is like Ubisoft breaking their launcher for Rainbow Siege but blaming the dev team of the game for the cause.

As a customer I really couldn’t care less, Meta/BB. someone needs to fix this asap!

idle summit
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@stoic idol @wild orbit got already several times the same message from meta with the link how to downgrade, which is not working. And to contact support BB with the problem that pop1 doesn’t launch. Any progress in this?

timid turret
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This is a new mail fom meta:

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Hi there Helmut,

Thanks for getting back to Meta Store Support. This is Julie, and I hope you're having a great day!

Your case is routed to me, and I am glad to continue assisting you regarding the issue of the game "POPULATION:ONE" that is not launching with your Quest 3 after upgrading to version 71 using Public Test Channel. This is not the experience we want you to have, and please don't worry, I'll help you with this.

Sorry for the delays in our response, as we're currently experiencing a larger volume of cases than usual. I reviewed your case, and I've came across that this issue hasn't been easy for you. Please note that disabling Public Test Channel will automatically downgrade your device to the current public release. You may not be able to re-enroll if the program is at capacity. If the PTC release is equivalent to the Public Release, downgrade and factory reset will not occur, and you will disable future PTC upgrades. Please click here for additional information.

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If you're still experiencing the issue, please perform these additional troubleshooting steps:
Kindly check the Public Test Channel from your headset settings if this is turned on or off. If this is currently turned off, try to turn it on. After that, toggle it to off. Please see additional details here.
Once it is toggled off, please hard reboot or restart your Meta Quest 3 headset.
Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound.
If the boot-up sound is not heard:
Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
Once done, please update your Meta Quest headset using our update tool here.
If possible, please provide a log file for further review. Please click here for the instructions.
Are you launching the game through PCVR or headset only?
We are eager to have this resolved for you, so we look forward to your reply on this.

timid turret
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This means that you need a PC and PC skills to reset the software.
Maybe someone has the courage to try it out.

bright gazelle
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Whatever it is. You can’t downgrade the quest OS. It’s not possible with ANY tool.

proven vigil
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thank you Meta / BB for playing customer tennis with us ☹️

wild orbit
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The Quest OS team just told me that they've updated the Public Test Channel with a fix for this issue. Please reboot your headsets and check for OS updates, then install them, then let me know here if it's working again @idle summit @proven vigil @bright gazelle @timid turret @undone gulch @cedar quiver

bright gazelle
wild orbit
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After you update you should be able to see the OS running the following fixed version:
Quest 2 - 51203760048300150
Quest Pro - 50498930026700330
Quest 3 - 50352750032000510

proven vigil
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I install the PTC fix update and it works. Thank you 🙂

timid turret
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Thank you. It's working. 👍

undone gulch
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Working here - thank you!

idle summit
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I can't test that yet. Brought mine back to the store, with another issue. Couldn’t do anything anymore. He is in reparation now. Happy that there is now finally a solution

bright gazelle
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working great!
actually i got to say, today they game worked flawlessly! 0 lags. even US east worked well for me

woeful tiger