#report-a-mobile-problem
1 messages Ā· Page 5 of 1
I cant play zpmbsroyale and the game is not loading
This is happening a lot, im assuming they tried pushing an update
For those unable to load into a match or your friend list right now.
There seems to be issues across the game right now, the devs are aware of this and working on a resolution.
Thank you for your hasty reports on this issue! š
pin ALL the messages!
Discord limits you to 50 /cri
@shy prawn So I logged into Zombs just now and I click on a game and it simply doesnāt lets me join, I click and nothing happens, and I donāt want to have this issue today for when season 2 comes out pls help
@rigid narwhal This is a known issue, read the š 'd message
Hmm is this a glitch?
What's the matter?
Bridge seems to be missing
that happens to me all the time now
I canāt find the uptate on the appstore
Help meeeee
I uptate did my game and it still says that it canāt work
it's not out yet!
Updates take time to go out to everyone
woo! :D
Bro please add gamepad compatibility
@plain shard #suggestions plzz
What do i do
First of all what device r u on?
Samsung note 3
Ok refresh the app
But I also play on pc and Samsung note4
I did 10000000 times
Redownload the app
I did 5 times
@ocean lance try logging in again
@ocean lance what's the problem?
Make a new account
which device are you having trouble logging into
He canāt log in to his gmail @raven scarab
Samsung note 3
Yea
@ocean lance try to restart your phone
I already did
Or play on PC
@raven scarab he had trouble with this before
But I want to play the new update on my phone
ah
I already tried. Nothing works
Them turn it off completely for about a minute then try again
*then
Maybe your phone is over working
@ocean lance
Every morning I try to make it work
Huh?
Go to safari and then sign in to your gmail account there
And do what?
Go to zombs royale then see if it works
When your on mobile, u can't go to safari and log in. U have to download the game.
Ok then
Do u think I can talk to luck
I already updated zombs
Can I talk to sela
Check your connection
I'm at 4 bars
I think Sela is working too
Crap
Oh try logging in again
Ok?
If that doesnāt work then your last hope is when you go to bed, turn off your phone completely and then check it the next morning
I never let the Discord members down
Unfortunately, I've also tried that.š
Oh god
@ocean lance does it just not let you log in?
I try to log in and it keeps bringing me back to the log in page.
Umm restart your app again
samsung note 3 right
But try again
updated app hmm
I did
If at first you donāt succeed try try and try again
that isn't really applicable here lol
I have to go to bed. Do u think u can help me in the morning
i would maybe dm sela since i believe samsung should support it
Iām so sorry @ocean lance
he, lol
It fine. Thanks for your support
Np bro
Bye
What I do best cuz Zodiac sign is Cancer
Lol
Fine
Just one more time
K lol
Dm me if it doesnāt work
I canāt play zombs
Because it says I have to update the game even though I already updated it
I just had the exact same problem as @bright raven
@bright raven fix what?
There this problem
Thers
Where it says I have to update the game
Even though I already did thst
That
And it just tells me to go to the AppStore to update the game
Try restarting your phone
Like swipe it up?
That didnāt work for me
But maybe for you

The swipe up
Didnāt work for me
Ipad
Then press home button two times then swipe up
Hold on Iāll look it up for you
Sure
It wonāt let me
I tried a soft reset which didnāt do much
Huh?
This is how to restart your app on iPad
What da fuq?
Plus iPad is a little laggy and having issues @bright raven
It might be a pain but maybe reinstalling would help
Iāll get back to you on that
But then I canāt get my acc back
Yes you can
You could login right
No I canāt
Actually
Zombs doesnāt support gsmecenter
Yeah you can
Oh right I set up google
You can re install the app @bright raven
Ya sure if I donāt want my acc back
You could offload it even
Huh?
That will keep your data still
Oh right send itās data into icloud
Youāll get your account back trust me
Yes
Sign in with gmail account
Ask to reset your password @bright raven
And try to restart your app Mkay @bright raven
Just try to fix the issue pls
Who me?
Just did an uninstall and everything works fine again. There is also a login with Game Center option if thatās what you wanted
Thanks for your time @gritty knoll
Np np @twilit badge
Idk if this is a problem but all my doors are broken
Probably just a problem with that specific match
If it annoys you and stays maybe just restart the app
Iām not an expert so idk š
@bright raven Iām sorry I couldnāt help broš
Wait @bright raven did you see my message because that might work?
If you are able to uninstall
Thereās a login with Game Center option
@bright raven try to re install the app
You can even scroll up
Fock I did it
Redownloading
@bright raven did it go away
I hope this works
š¤
š¤
š¤
š¤š¤
Iām hpong
Hoping that it worls
As long as you have your Game Center account with everything all tied to it it should be good
Itās 2:18am for me but I wanna see u get it back š
@bright raven
Heās probably testing it now
Iām just concerned heās got all his Game Center ties to it more than anything
Anyone want to join me in duos?
Sorry itās a bit late for me right now
@visual kindle #looking-for-group-old plz
It worked also THANKS
k
YESS
thx guys so much
Duo two
Youāre welcome Iām so glad xD
Np @bright raven
...
š§”ā¤ļøā¤ļø
Itās a good feeling when something goes to plan
Guess no duos
I can jake
@twilit badge righ?
Jakepro222?
oh okay
All right Iāll be heading to bed now. Night yall
What your name and number in zombs?
Night
Cya matthew
Night Mat
And thx again!
Theguytheguy
Np @bright raven
U can talk with me if u want
Like call?
Itās my personality
Yea
Sometimes I canāt move and itās making me go in one direction for the whole round
@hallow mortar this issue is being worked on and will be fixed in future updates. thxx for reporting 
@outer mauve no
Ok thank you
A bug . Whenever I'm looking at the season's item, the view box stays stuck on the screen.
My game keeps skipping
Game crashed when I just won a round plus hard lag as well on mobile IOS
I can't use discord so I can't tell you guys about the problem earlier. I was in China while the season 1 started and I downloaded the game at google play so I can't update it and I COMPLETELY missed the season 1 and a lot of other stuffs š I hope a new season will start soon
So lag on IOS
So lag on android š
@hallow mortar Android is having issues right now
No duh
Hasan Iām trying to get Sela to help you
Eh what a lie if that happened it would of happened to all.
@tight galleon if you have proof of purchase you should dm sela and send it to him :) he might be able to help
@raven scarab who are some mods I can dm a problem too?It wont let me show proof here.
I did send proof but didn't respond
U might need to win a game
I won twice.
Or it is a little bug
Bug.
They are fixing it as we speak
Ah okay.
^^
?
fsers is right, it's an acknowleedged bug
They need to fix allot of bugs
such as?
The tier glitch where you can't upgrade happened to my cousin
They are fixing it my dude
hoi
I was playing a duos and then I was in a fight, I lagged but when it finally stopped
I kept moving backwards
and I wasnt touching anything
And then I died
probably just what you play on
do you have a strong phone?
Yes
@lean barn no advertising of non zombs servers, also incorrect channel
I can't download the game
what device are you on?
@shy prawn should the space base be called space station because of the first to Letters
you should withhold from pinging sevs save for emergencies :0 @hidden crypt
maybe thats a #suggestions but thats a good point
Ok
@raven scarab i mean, devs probably have mentions disabled
so it doenst matter technically
xd
thats probably the logical thing to do
hm weird i remember someone reprimanding someone else for it
they were wrong
D:
Theres a bug where if you click chat it wont let you type
xD
i got the to level 15
for my droid to upgrade
but then i didnt even get the skin
š¦
@flat pumice thats a common bug happening to a lot of people, but me and a lot of others had it updated so u might have to get a dev and theyll add it to ur acc idk
Ok
Thanks
I was shocked
When I got to level 15 after a dub
I was like hell yeeaaa
And then I checked
And refreshed
I was like NANI?!!?!?!?
xD
people seem to be getting it after level 16
If these lag problems doesnt stop im leaving
So much lag on IOS
No^^^
Sometimes I'll watch like 1 or 2 vids then when I try to watch the 3rd one it says unavailable
Hey team, each time When flying on plane and putting locator anywhere, next time I open a map - locator is getting centered. Before last updates it was showing previous point picked from map.
Yeah, I think the devs know, but its not at the top of the "bugs and glitches to fix" list
Whatever, my point to raise a bug, devs to progress it based on the process
@tame prairie notified devs. Thxx for reporting 
The game is insanly laggy after the season 2 update
xddd
Playing Zombsroyaleio is awfully laggy even worse than before. I know that it isnāt a problem with my WiFi because I never have lagged in any games before
@hallow mortar yea same i have the same wifi and i speed tested it its not slower than before but after the season 2 update i couldnt play it
Yo my friends and i tried adding eachother in game, and we get eachothers invite and accept it, however we still dont show up in eachothers friends list
Check internet?
This is becoming not fun anymore
I have full connection and it still lags out so bad
My stats are terrible now
With mobile problems, its really all on ur end
Nah m8 playing in the same time with the same wifi in the same region and mobile lags as freaking hell while on pc its jist fine @granite kraken
Why cant i send screen shots here?
@hallow mortar I think you will get it if you play another game
@hallow mortar
its a glitch
devs r working
yes play another game
thats how i got my droid
give some credit to space mancer too
so
Thx SpaceMancer

Ok Iām off to afk for 10 hrs
@hallow mortar play one more game and it should update, if not please let me know and ping me
@shy prawn can you help me? Whenever i add a friend it dosent show up even if he accepted it
@prisma canopy
Same thing happened to me just re- download.
Try restarting the app, sometimes it doesn't go through @prisma canopy
@shy prawn Hi there, it seems that the servers are laggy me and my friend canāt seem to play duos.
@shy prawn also every time I start the game it ends up walking by its self.
What server are you on? @hushed mango
Anyone up for some wins?
lol
Iām on american
@grand nest #looking-for-group-old
of what
GAME
DEVS
Y do the chests suck, if u get a cosmetic u alredy have u only get 40 coins back its soo stupid
Either rem0ve copys or refund the money
ALL OF IT
@vale mantle woah there this is a game thatās getting popular rapidly
No
duplicates give less zcoins and its just a part of the game š¤·
@vale mantle itās all cool
Ok
Hey guys
Space mancer i get that but getting only 40 coins back is silly
It seems that American servers are laggy.
Hi @hushed mango
Check ur wifi
@vale mantle yea ik, i just stopepd opening chests
But not my zombs
lol
Cuz u got bp
i didnt open them even before battle pass for a long time
Anyone wanna run squads anyone?
I know lag has been a problem for a while but has anybody else been experiencing a increase in lag lately
I only have the midnight version
@shut ocean Yours are better than mine. QQ!
@vale mantle if we get all of our coins back, people can just keep on spamming chests until they get something
Exactly
Thatās weird
So we get summ new
Nah
I think itās in a good position
Everyone read #game-balance
what account did you use to login? @echo wadi
@echo wadi don't ping every one
Maybe uninstall the game and reinstall it
we just won 5 GAMES IN A ROW TOGETHER!!! litere
I get more frame drops in the menu home screen than thebactuall game
Sometimes when i jpin a game it starts loading agian
@tawdry lance did it still doesn't work
I tried it now
Says the same
Every 1 hour i try and says the same
Wait ill send a pic
O
š¤
U need to be uncommon
What am i then
Online
Ah
Chat with people in general
So i should level up once ye??
To get it
Ok ty
Bye
Bye
U play on a Moto?
I do too lol
What's urs?
Mines a E4
Moto E4
Yeh
But it's laggy
Update ur phone?
Ohh
Then idk..
Ohh
What device r u using RN den
Lol
If the update on ur phone doesn't work then....
Idk u have to ask the Developers or the mods
Ok
Exactly
Zombs is actually broken
Fix it Sela
Please
I redownloaded the app like 3 times
@shy prawn
Ikr
And when I try to login with google I crash
Zombs Royale.io listen to your fans
Unlike pubg
buying gems on mobile is broken for me.
please fix.
button on press does absolutely nothing
@ebon depot same on ipad
yeah it'd be nice if that worked
When I try to play zombs it crashes
Help
@shy prawn @golden yoke zombs Royale keeps crashing on mobile
@shy prawn when I try to login with google in zombs it crashes
My username: Jasondotcom#6064
gem problem fixed now, btw
Are you using iOS or Android?
Looking into the issue
luck is on the case!
š
Found the issue and will have it fixed soon as we can
Everyone say thxx to luck
same for me tanks
Tanks XD
yee
Thx Luck
Is there a feature to skip through players when spectating? Cause it doesnāt let me switch spectating people
@trim tiger No.
Will it ever be a feature? I always though those arrows were for spectating so I just thought it was a bug lol
Yeah me to
The app doesnt work for me it just stays on the loading screen. I deleted the app 5 times, restarted it, waited for an hour, waited till the next day and then tried going in the all but it didn't work. I know its not my phone because I barely got it and the phone has lots of memory and speed
Yeah
Yup
fix the lag plz
Anyone wanna run duos or squads?
go to #looking-for-group-old
In acepted te invite don't enter i acepted again and duplication
I not can start because the duplication not cick to start
as soon as I open the map it automatically puts the point in the middle and I can not mark where I want to go with my teammates
and then on my phone it goes slow sometimes
Yah the marking system on mobile is an issue, I think if you open it and mark it by clicking, when you close it, it should stay for your teammates, just when you open it again to check the map it resets and you have to mark again.
F1x th3 l4g
when i attempt to login on ios it crashes
however i can play as a guest
@placid parcel i have the same problem as you
I have a problem with my account and I need help
yeah lag is an issue atm, hopefully will be fixed soon
Iām Battle Pass Tier 18 and I donāt have the Tier 15 Scout Skin upgrade
its the season level, not tier
The game keeps glitching and makes us go one way
And doesnāt let us move
Pls fix
The shotgun challenge isnt working...
@frozen idol only pump shotgun works i think
Ok
The game keeps on glitching me and my friends
Making us go one way
And through buildings
And after a while it spawns us somewhere else
Pls fix this issue
@shy prawn
I stuck at this screen and I froze...
I tried restarting the app but it canāt and I restarted my phone and it canāt too.
delete and reinstall the app
It wonāt work
login?
iOS 11
ios shouldnt have any problems hMMMM
@shut ocean actually thereās my friend @ocean lance that is having problem with iOS where he canāt sign in with gmail
hMMMMM
When he tries it just goes back to normal screen
Iāve tried to help many ppl out and only 2 out of those many have had success in my helpā¹ļø
@shut ocean
Same issueš
In my mobile no is compatible :'(
Game is lagging horribly today
check internet
Check internet
That's really all you can do
Apart from closing the app
and reopening it
Did that. It's gotten better, but I can see others lagging too. Makes for easy kills.
Soos
can someone please fix the problem with android and gmail sign in
hello
pls
sumwan
Someone fix the frame drops on the menu screennnn
i think thay should adress
the massive problem going on for months fist
first
android cannot login with google
Kai is teaming in solo
I can log in with Google fine
@sweet slate what device are you on? can you download the app fine? latest version?
i“m full of issues today... i have a problem with the log-in with android... if i try with google it doesn“t work. if i try with facebook it works... but a friend is using that account
i need to go to mobile version because i want to open chest, and i don“t want to use my friends telephone
someone can help me?
is this a mobile issue?
So much lag since season 2
what phone are you on @barren otter
Itās not the wifi
samsung galaxy s5
have you tried logging your friend out of your fb and signing yourself in instead
that is my friend account and i need to use my account
i gave that account to him beacause he was not having an e-mail
yes, have you tried logging him out and logging in yourself since you stated Facebook works
in order to access your chests?
what was the result?
nothing changed
what do you mean? were you able to log into Facebook using your account and connect?
only google
@ocean lance android is having issues right now Iāll tell @shy prawn
@shy prawn @ocean lance is having a really annoying issue
Iām in school btw @ocean lance
Iām in
@raven scarab he also said heād talk to me tomorrow so would tomorrow at 5 be gud to solve this problem?
okay @gritty knoll the most helpful thing you can do is try to guide the players in here and let us help them
that's literally our job to do so
Iām sry I really wanted to help
that's great and thank you! but trying to deal with problems that you don't know how to solve won't really amount to anything
Ok
if it's a simple issue sure but if you don't know, please don't hesitate to ask us instead
also this whole you as the middleman dynamic isn't working out
it's better if you instruct them to ask in the correct channels and contact one of us
Sry
don't be, thanks for helping out but if there's something you don't know you shouldn't try endless things until one of them sticks
i know you were all like "i never let someone leave without fully fixing their problem" but that isn't gonna work out
Ok thx for advice
Iām doing for people to be happy and enjoy their environment and another that sounds selfish but really isnāt
that's not selfish at all but a world in which where you obsess over finding solutions just to come across as helpful and to fufill your desire for a mod role? or w/e, think you brought that up some time ago might be slightly crossing the line
Sry probably shouldnāt have addressed that
And believe it or not this problem has gone on for about a month now
and we didn't know of it until now? this is kinda the issue with you taking problems into your own hands dontcha think :p
Yeah
But are you saying I shouldnāt help people with advanced ones that I know of?
if you know of a proper solution, of course you should help them out
but if you don't, hanging onto that is net harmful for the user you're trying to assist
Ok
in that case contact a higher up, rare or epic who might have more knowledge or insight into the issue and can potentially help the user better
@proper mulch what is the problem
Oh try re installing the app
i told her, it didn't work
Check to see if she doesnāt have any updates for her phone
others are also experienceing the login problem are u on android or ios
i think someone else had the same problem idk who tho
the hasan guy?
the guy that spaceray was trying to help
but the hasan guy is on android
no someone else
Itās a problem that all mobile player will face now
@waxen lava @jaunty elbow @gritty knoll
i don't ever get it on my android
That u canāt just jump to conclusion like that @waxen lava
@proper mulch is your problem solved?
Ok
But why does it take so long
@proper mulch i'm not jumping to conclusions. my phone is dead and there's a hardware problem
it's getting fixed right now
whats the problem exactly?
U said u wonāt get it on my phone @waxen lava
U canāt login in on mobile
Try log out and login
U canāt login
i never said that
android or IOS?
@waxen lava
i never said your phone i said mine
@proper mulch you can probably login on web then try ZR again
not play a game just login
No safari on your phone
i dont think zombsroyale opens up on a phones website
it's ok
@proper mulch you said devs were working on it
Yes
Then wait for their announcement
android has some issues with logging in with google, if IOS is having issues ill inform Sela. thxx for reporting and hope it gets fixed soon 
@shut ocean may I talk to you in private
sure

Fix this lag ... i canāt play this game
hi
i have a problem...
i“ve installed zombs royale on my phone for having the chest
but it doesn“t want to connect to my google account
can you help me?
@barren otter what device you on
samsung galaxy s5
Oh is it iOS or android?
android
Android is having issues with login in and Sela is already aware of this
Ik ik
Friend of mine can't log in on iOS (latest stable version, just updated, according to him). So he can't log in with Google (he has an account already with 2600 coins already and wants to buy chests). Internet is fine, restarting app doesn't work, rebooting phone doesn't work either. iPhone 6, latest update as I said before. We don't know what the issue isš
Huawei t 8 light is supported? Cuz my friend is trying to play there but it crashes every match
@raven scarab here he is @ocean lance get in
Hi
I cant log in to my gmail I'm my Samsung note 3
isn't samsung note 3 really old
Itās android right??
android has been having some issues lately
that might be the issue
also its unclear whether you cant log into your gmail or your account
I cant log into my account. But I can log into my pc and my mom's Samsung note 4
Account
@raven scarab
yeah, then it's likely an issue with your device
isn't note 3 super old
like 9 is the current
right, the phone works, but the app isn't compatible with your version
lag
This game is too laggy Resolve this lag ! I
play on high end device
Just make sure your on your own region lag will light up
Every time after each match it says game will resume shortly after quick add but adds nvr pop up...game just freezes.
any ideas on why?
I am in Africa ...
not very helpful...
@humble maple Put adblocker on
@ebon cape is that in settings?
ty man. it worked!
LAG
@humble maple what device are you on?
Not able to login via Game Center
Game was working fine a few minutes ago I redownloaded it to see if I could get the newest game mode to update and now Iām stuck at login menu
i think the devs are fixing it now
@shy prawn laptop
Did your game actually freeze or you just couldn't do anything because the ad never loaded?
Do you have any extensions running besides the newly added adblocker?
@tribal yacht there shouldn't be any issues logging in with Game Center, are you just infinitely loading? If you could describe what happens more I can better assist you to resolve it.
Could you try logging in and out of gamecenter and then restarting your phone for me?
T worked
It *
Do you think in the future you can link Game Center account to Facebook instead of it being separate?
No, because they have different login systems - also we don't support transferring accounts which this would require
Fix snipers pld
I don't like how they function
With the hold and release
It should be hold and fire like other guns
Right
But then I have to re - click
Its messed up
Serbia
they can't really stop that
I lag so bad
doesn't everyone?
I hate teamers to
i got asked to team but i didn't have a weapon so i couldn't backstab
XD
they had a mythic scar ugh
Hello, can you assist me with an issue? I meant to purchase the $9.99 package and my finger was on the authorization and when the purchase went through it charged me for the $99.99 2500 gem package. I would love for a refund as this was not my intention and the gems could be adjusted off the accounts. Any assistance would be greatly appreciated.
@shy prawn
@vital sorrel
if no one replies soon dm sela or luck
@golden yoke
Did you report your problem through the mobile app?
Alright. I tried DMing them but it was blocked
I did but will get a response in 48 hours so might as well try another route
like how?
Why they playing in solo if they teaming xD
Who would even try to buy 99.99 worth of gems lol
did it say they blocked you?
No just said either they have dm turned off or etc etc
āYour message could not be delivered because you don't share a server with the recipient or you disabled direct messages on your shared server, recipient is only accepting direct messages from friends, or you were blocked by the recipient.ā
"They have DMS blocked" i think i said
@lunar wedge ight I messaged a dev, letās see what happens
Awesome! Thank you
No problem
@lunar wedge what is your friend code?
@golden yoke Saints#2145
I'm going to send a friend request and I need you to send me the receipt from apple or google, whichever you purchased from
Lol
hi
Iām not able to get my alien skin from tier 15 battle pass and keep getting reset to tier 14, why is this?
Hmm...
@hot tide You bought the battle pass, and you aren't able to use the "slug alien" skin?
Join our call and I can explain
No itās in the free battle pass
Yes the slug alien skin
I see, so what happens upon tiering up to 15? It sets you back to 14?
Or does it say you're 15 and you can't equip it?
Itās says I get it and then sets me back to tier 14
Alright, ill ask for you
@hot tide Does it completely reset to tier 14? i.e. it still shows the tier 15 as grayed out? Also, what's your friend code?
Thats kinda sad
@plush sand
hmmm
I feel sorry for you @hot tide
Thx man
SAME
Someone should be looking into it
Why?
Iām playing on computer and canāt get my slug skin
It doesnāt work on both
Can you put a report button somebody anybody