#Locking stickers without player transparency is Illegal within the EU

91 messages · Page 1 of 1 (latest)

cinder fossil
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Any video game, including lootboxes within them, distributed within the European Union,are subject to the requirements of the existing EU consumer legislation. Not providing drop rate is not inherently illegal...

However purposefully locking stickers behind a non transparent timing fall under Article 7:
“A commercial practice shall be regarded as misleading if… it omits material information that the average consumer needs… to take an informed transactional decision.”

and possibly Article 6:
"A practice is misleading if it contains false information or deceives the average consumer… even if the information is factually correct."

What can I do about it as a citizen of the EU?

(unlike FTC, you have to be a resident of the EU)

  1. Google ECC *name of your country of residence*
  2. Press Lodge a complaint (or anything equivalent)
  3. Fill in your personal data
  4. You will likely be asked to fill in the data about the company you're trying to file a complaint for:

Trader Name: Socialpoint S.L.
Location: Carrer de Pamplona 101, 08018 Barcelona, Spain
E-Mail: support@socialpoint.zendesk.com

  1. Describe the problem with the album and how stickers are being locked behind a time-wall without any transparency of the players, try to mention article 6 and 7 of the Customer Protection Law being potentially broken. You can also attach screenshots or any other form of evidence.

  2. You can also mention how much cash you've spent on the game, due to unknowingly spending money on locked stickers.

(Some countries templates might be different than the one I've provided in this post, just try to follow the websites guidelines)

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Locking stickers without player transparency is Illegal within the EU

oblique kraken
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Additionally, the EU will soon require them to disclose AI being used in their games and services. (By August)

European Union's Unfair Commercial Practices Directive prohibits misleading and aggressive commercial practices which could be considered an aggressive practice, especially given the young target audience. Regulations in the EU also require that consumers, including children, are not directly exhorted to buy items in a game.

In the European Union, the AI Act will require that AI-generated content be labeled as such.

Since they sure loovee using AI in their ads, webstore and the game itself.

chrome tree
spark monolith
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this is the second dumbest thread now

unborn spindle
spark monolith
unborn spindle
# spark monolith because its likely going to nowhere & if it does go somewhere zynga is more than...

In a way i understand what you saying but dragon city is their main source of income. Going for 14 years into business but still rigging the game when nobody is looking is still illegal. This for sure is a huge blow to them. The best case scenario they will get sued and will for sure required to change some aspect of the game(just like genshin impact but the game is still ongoing because of huge fanbase). Worst case,they need to shutdown the game but at least it will be a lesson for other company to not do these kind of illegal stuff. There will always be better game out there with more fairer system.

vernal summit
# unborn spindle In a way i understand what you saying but dragon city is their main source of in...

agree, are ads not enough for them? ads pop up show up suddenly and very often, there are even special things to watch ads like dragon tv and speed up things.. and they still rigged something in the game too?? they are too greedy

some games without ads and scam event still can survive and profitable... it's not the end of the game if they stop rigged something instead it makes the game fun and bring new players in

supple meteor
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Although I love dragons, I don't accept cheating, greed, or the abuse of advertising. The longer a game has been around, the more it must understand that "the customer is always right," no matter the time.

cinder fossil
# spark monolith this is the second dumbest thread now

I don't think providing players with steps on how to protect their rights is dumb. The whole reason why this is happening is because we've been giving feedback for the past 10-ish months and NOTHING changed, not to mention the whole practice is straight up illegal.

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I don't think it's responsible as a devoted player and an active member of the community to just "move on" from a game that is actively scamming other players, but our values might not be aligned.

cinder fossil
halcyon stump
chrome tree
trail island
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The difference is huge!
Meanwhile the group 1 is almost completing it, and my group are struggling and are stock at the same number. This devs are testing us, thid is madness

20260421_090218.jpg
undone thorn
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especially since Dragon City is a Live-service

pure pier
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Some are blocked; they should be banned.

west prism
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Is the game dragon city from EU?

west prism
trail island
supple meteor
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Go ahead and submit the report anywhere, to any country. They might think it's okay now, but at some point they'll be fined more than they collected in a decade.beta

supple meteor
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R.I.P Dragon City !

vale knoll
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Dragon City is no more F2P ...☠️ .

unborn spindle
silver shell
dull halo
supple meteor
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So they're determined to wipe out most players in this StickerAlbum event!

undone thorn
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Let them check what percentage of P2W and F2P players did not complete the album

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Only that some P2W players don't buy missing stickers but only divine passes or other passes

dreamy hazel
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There is no missing sticker offer for me also
-# even if it was I ain't buying that

still missing 19 stickers where 16 are normal

uneven acorn
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@granite oak if nothing is done about this. Literally no one is gonna play the game

fleet yoke
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I quit the game and came back and it’s rlly bad it has some good challenges like th arena pass but the stickers are the main issue and the game has no new events no nothing it’s going to die in 6 months

west prism
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They betta add pity system fr

dull halo
night oak
dreamy hazel
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well I got all shiny

-# but rigged with 16 normal stickers even 1* normal included

dull halo
undone thorn
supple meteor
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Looking at the trading market, you can see that at least 3/4 of paying players have abandoned this game. Scarcity has replaced abundance. Long-time players have left.

They have money, they'll look for better games; they're not stupid.
The dedicated support staff and community groups have shut down and abandoned the game.
I close the game every time there are ads. I don't buy anything, I don't play events or quests anymore. I'm fed up!

undone thorn
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Don't forget a new CEO from SP by Zynga

fast meadow
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Has anyone actually reported this game or are we just crying out to the abyss? We can say how illegal their practices are but, if no one is actually reporting these practices, SP won't care. It's either this or the proper authorities don't care enough to intervene

undone thorn
fast meadow
# undone thorn

This guy is most likely the problem because it's only been these last 1-2 years that they have started creating more HVIPS than regular dragons and started the A-B testing bs and other predatory practices

chrome tree
chrome tree
upper briar
dull halo
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also i feel like SP is trying to make more "community interactive events", like asking players to beat Polo's team, because the players are turning against the game
imo it kind of feels like a "last resort" move that SP would do when the playerbase is turning against them

upper briar
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Let’s actually beat them

naive prism
# undone thorn

This guy was not the ceo but head the ceo right now is Andres bou

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Anyways I don’t think things will change no matter what we do as this game is dying

undone thorn
undone thorn
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Of course it's not dying because of the amount of dragon games

wicked bough
# undone thorn

Go figure why the game is as is with some Indian oil prince sounding guy on its top.

halcyon lion
uneven acorn
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How do you call this fair ???

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They have to take accountability imo

west prism
pliant wedge
sinful yoke
unborn spindle
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Back then you divide us by being in 2 different group, by not being able to get last specific sticker. Now, you divide us by limiting threshold on 2 different group (96 group and 116 group). The way you try to rig this is just bad in everyway. You should have not gatekeep the card in any way. Its just bad.

night oak
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I mean like, they could up the difficulty, so it's harder to get all, but without rigging so it is actually fair

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To me it seems that the album would be too easy without any rigging

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But it's realistically not a justification for rigging.

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I hope that makes sense..?

unborn spindle
night oak
unborn spindle
night oak
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I mean, obviously SP (or command) wants to make money out of the albums, that's already really obvious (especially for the temporary, it's basically impossible to complete without money)

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Perhaps they haven't found a better way to monetize the albums (yes really 🥀) without making the albums too easy but seemingly they made it too difficult for players to complete it at the same time.

But I do feel they have to change the current format for the next album, otherwise legal trouble will most likely seek them.

sweet lava
sweet lava
# sweet lava

this is a screenshot of a video on their official channel they knew about this if you want I could dm you the full video to show how terrible this is also someone in the comments said this is sp second ceo (it'd be funny if that's true)

dull halo
dull halo
# sweet lava

ngl thats basically mocking everyone for not completing stickers or mocking ppl who couldnt finish the album due to it being rigged 💀🥀

sinful yoke
dull halo
sinful yoke
dull halo
sinful yoke
iron crystal
iron crystal
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We can't give them that pleasure

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If we buy, the next albums will be even harder to get

fleet yoke
iron crystal
distant comet
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Imagine buying one and still got dupes 💀

halcyon stump
# iron crystal I've never been this angry, not even when I was 118

They locked everything, you ain't getting not even one reward from the event that's their goal, just a waste of 42 days while looking at what possibly could have been yours if they didn't rig it

And btw you might have noticed this, but no card offers too for the 90-100 stuck ups 😂😂😂😂😂

iron crystal