Usage problem? or can someone tell me why this happens?

[lyric sonnet]

Hi there 👋
Thank you for creating a post on our Community Forum. Please keep in mind that we don't provide official support on Discord. This is a forum for the community, by the community. Meaning that help is not guaranteed. Now let's wait and see if someone of our lovely community can help you out!

TIP: Need actual official support? Reach out to our customer care:
https://zap-hosting.com/en/customer/support/

[solemn shale]

Please censor the URL in the image

Also they asked you to check your server logs to find out what is causing high usage. You can contact the support via ticket on the website too