What product is it and when did you cancel it?
#block
slow night
and I had another small vps for a discord bot and I had paid for it too and the other vps with my friends to play MC with mods and I had a 1-year contract to play with my friends and I didn't want the new one I understand that I blocked it but the other two I didn't want to be blocked
I said for a ticket that I did not want to renew because I already had a new one that I bought 3 months before the one I had ran out I had it for almost a whole year but since it was almost gone until it expired, with some friends we made a boat to buy a vps of 1 years 16 gb and 100gb of storage
I am publishing the vps that canceled me, the one with the X is the one that I wanted to request a refund, my English is not very good, I need to use the translator, I'm sorry
normal rivet
Hm, that's why I asked you, when did you cancel the VPS? Did you have 7-8 days left when you cancelled it?
slow night
I canceled it before it ended several days before, I can't find the ticket to open to request the cancellation but come on, I haven't logged in or anything in that vps, I've only canceled and turned it off so that time doesn't advance
waxen dawnBOT
You are in violation of our Community Rules!
Please do not mention the ZAP-Hosting Team, Community Moderators and/or Helpers. Moderation actions may be taken against you. 
nocturne cargo
I’m just gonna say we cannot help you at all here
Community support don’t provide billing support as we are volunteers as customers
I can only suggest you talk to them within the ticket and what they say is from them we cannot provide advice to any billing action or guidance as you are solely responsible as a customer for this
slow night
It's that I was talking to them and they stopped answering me, they blocked the services that I do want to keep and the one that I don't too
nocturne cargo
You’ll have to resolve this with them by either creating a ticket
slow night
ok thanks, any way apart from the ticket?
nocturne cargo
Email - which creates a ticket anyways
slow night
vale
nocturne cargo
As it states in the terms they will only communicate via safe and secure methods meaning via email
slow night
okay thanks
nocturne cargo
Discord messaging or any other form are not secure methods and therefore they will not talk to you about it.
Ok that note I’ll close this thread as we cannot provide any guidance other than referral to the ticket on billing enquiries
slow night
ok