#Game freezing
dire pawn
dire pawn
<@&476149932286541850> <@&441307762643959819>
cunning perch
It looks from the dxdiag that there is a possible corrupt driver issue. The entry for Foundation in the dxdiag references nvoglv64.dll which is part of the Nvidia driver package.
In the first instance please can you do a clean install of the Nvidia drivers to see if that fixes your issue.
If you are using Geforce experience choose "custom installation" then check the box for "clean installation" of the drivers.
Let us know if that makes any difference.
cunning perch
Is it freezing every time you try to start a new game?
cunning perch
Are you trying to run any mods on the new games?
dire pawn
no
cunning perch
That's very strange. I assume it is just freezing and you don't get the crash reporter pop-up?
Please can you drop the foundation.log file here. You should find this in the following folder: Documents/Polymorph Games/Foundation
One of the team can take a look and get back to you
cunning perch
We won't need another dxdiag but the foundation.log file might give some indication.
If the crash report tool pops up though then please add an email address and send through the crash report
dire pawn
is this correct?
dont know if it matters but managed to stay ingame for a little longer today, but crashed when i tried zooming in and out
cunning perch
That's the correct file thanks.
As I mentioned the dxdiag is pointing toward an Opengl issue with the Nvidia drivers but it might be a symptom not the cause. I will ask one of the team to take a closer look at the log file to see if there is any clear issue there.
cunning perch
The team are very busy at the moment but will take a look as soon as they can.
In the meantime some things you can try
- Check for any Windows Updates
- Verify the game's files in Steam
- Try another clean install of the drivers, they may still have an issue with corrupt files if the previous clean install didn't work. Also make sure it is definitely a "clean" install as just reinstalling normally won't fix any issue with the drivers.
- Try running the game with administrator privileges. Right-click on the foundation.exe then "run as adminstrator". This can sometimes show any errors that aren't seen normally
dire pawn
I did all of these haha, ill try it once more though!
cunning perch
Great, worth checking again... PCs can be fickle 😅
dire pawn
yes sir
dire pawn
still nothing working
olive oyster
We're investigating, thanks for your patience.
Are you freezing only on generated (procedural maps)? For instance, if you start a new game with a base (vanilla) map, is it fine?
dire pawn
Freezes on both
olive oyster
Could you post a screenshot of where exactly the freeze happens? Might help as we're looking at potential reasons why
Also, if you could post your foundation.log file from a normal map where you experience a freeze, I'd appreciate it 🙂
dire pawn
its when the game prompts you to "accept advice" or whatever its called?
and sure one moment
the ss
audio does continue until it stops and game fully crashes, right now its frozen
and here is the crash report from the freeze crash from a normal map
dire pawn
Anything guys?
dire pawn
now it just crashes without starting a new save
olive oyster
Investigating, might take a while as we're very busy right now, I'll be back once I have more to share
You could maybe try to change the location of your save files:
Open Steam
Right-click on Foundation
Click Properties
Under Launch options, type this command: -userpath c:\foundationdata
Relaunch the game
Also just in case, you can make sure Foundation uses your NVIDIA GeForce GTX 1080 GPU at the highest settings
Windows key
Type GPU
Click on Graphic settings
Click browse in the new window
Navigate to your Foundation folder (default path on Steam: C:\Program Files (x86)\Steam\steamapps\common\Foundation)
Double click on Foundation.exe
Make sure you select High performance
Again these are just ideas, but it's worth trying
Oh and if you are able to send a crash report, please provide your email address too so we can track it more easily.
dire pawn
attempting the fixes you said just now.
it seems to work now but it has constant light flickering
epileptic attacks
nvm crashes again
dire pawn
?
olive oyster
Hi. Are you also experiencing problems with other games? I have a feeling something might be wrong with your PC, might be worth it to try this:
-Windows key
-Type cmd
-Right-click on Command Prompt, then click Run as administrator
-In the prompt, type this command: SFC /scannow then press Enter
Once the files have been checked for errors, try playing the game and see if you still have freezes/crashes
Also if you are able to submit a crash report, please add your email (click the Provide additional information link in the window) as we don't have a crash linked to your email provided in this thread
dire pawn
Windows Resource Protection did not find any integrity violations.
Ill try including my email for the crash report now
Managed to stay ingame for a bit and graphics started glitching out.
Moment of freeze
I sent a crash but it didnt prompt me for a email here are the two I use;
[email protected]
[email protected]
olive oyster
Can you post an updated foundation.log?
Also, when you do crash, click Provide additional information (in the Crash window) and make sure to add your email.
olive oyster
What changed? I'm curious, so it may help other players in the future if they have a similar problem
dire pawn
Reformatted pc and overclocked gpu,
Reinstalled nvidia gefore and clean installed
Launch as admin and prioritise it
lowered graphics and disabled discord overlay