🔌technical-help

[dense coral]

I have everything to log to the old one

[bitter ravine]

that what seems to be the problem?

owh u cant switch?

[dense coral]

Well, I just downloaded the PC client and without thinking much I lauched the game. So it created a new "account" from scratch

and when I do the recover button and select Mihoyo, it doesn't let me erase the "new" for the "old"

Don't know if I really clear there sorry

[bitter ravine]

Do y have this option?

[dense coral]

Yes

but it doesn't work

[bitter ravine]

is your acc na or eu server?

[dense coral]

Eu

[bitter ravine]

on top right corner on the login pagi is it europa or america

[dense coral]

I hit that button you showed, log with the old mihoyo thing

it does find the account

[bitter ravine]

continue

but when u login its new?

[dense coral]

it just "work" until this

[bitter ravine]

have u see this?

[dense coral]

it just says it can't cause my Hoyoverse account is under the "new" one I made by going too fast on first launch

and yes

[bitter ravine]

and before that what is your game client name?
honkai impact2 OR honkai impact3rd

[dense coral]

made sure I was on Europe

[bitter ravine]

okok

[dense coral]

3rd

It was way back when it was only on phone

Issue here is that it doesn't want to delete the new account data to let me recover the old one

[bitter ravine]

u cant delete acc in this game btw,well if im not wrong that is

i know its insane try change to america side,might be its the real acc

[dense coral]

I checked on phone, it's europe for sure

[bitter ravine]

how about the hoyolab acc is it the correct one?

[dense coral]

Yes

same one for genshin and HSR

I just logged in without thinking on HI3 and created newx datas

Guess I will just mail support

[bitter ravine]

for that contact customer support (emails in here) #how-to-contact-cs and provide them your UID and they'll help recover your account

hmm sorry i cant help much

[dense coral]

It's fine, you helped enough.

[dense coral]

Mailed support but if anyone can help I take it

[cosmic lion]

you can read about the link process in here #🔌technical-help message
but for what you said, you only option is to create a new HYV account and use that one to link your old account. or try to contact CS and hope that they change their policy to enable again the unbind of accidental accounts

Just in case, because the change of login system was more that a yrs ago, you probably are going to be better if you start again in the game, the beginner rewards will let you better prepared that using an old one
only accounts with stuff that you cant get anymore (mostly just Evangelion stuff) are worth if you really want those "items" imo

[warm carbon]

does anyone have an aplaybox account because i need their help

https://www.aplaybox.com/details/model/6cQwovWGRUGH

to download this asset

[bitter ravine]

is that even allowed

wait nvm

i thought u mean modding mb

[warm carbon]

i meant to download this file

i recreate parody from anime

[bitter ravine]

the publisher dont give a link to the model when i see it

[warm carbon]

on that note i tried registering for aplaybox. but i dont receive the verification codes

[gilded birch]

lol

[bitter ravine]

Model Editor: Shen Diyu

dont forget to give credit if u use it

[warm carbon]

i will

[bitter ravine]

Model copyright belongs to miHoYo

[warm carbon]

thx

[bitter ravine]

and that company

[warm carbon]

i know

btw i gotta ask have a you all checked the new teaser from Venom

[bitter ravine]

that franchise still alive?

huh good to know

[bitter ravine]

i havent i dont even kno they make a new movie,the movie im waiting is that new deadpool one

[warm carbon]

https://www.aplaybox.com/details/model/Ogx6DCV3Fw9W

uhh

please?

[warm carbon]

thx

[warm carbon]

you are a lifesaver

[fallen spoke]

does someone know if i can delete one account from one email adress and then change my another account to the email where i deleted the first account?

[gilded birch]

you can try this:

1. Bind your account (let's call this 1) to a different email address you have access to via https://account.hoyoverse.com
2. Change your other account to bound to the account 1's original email via the account portal above

[fallen spoke]

gonna save your message for the future

[heady cave]

hello! i need some help, my hi3 account is just my steam account but i have no idea how to log in on other devices.. is there a way to link a email or something

[bitter ravine]

u cant login with other device if steam

[heady cave]

oh :o( and theres no way to link the account?

[bitter ravine]

the only exception to that is downloading the game on steam since it auto creates accounts using your steamID and therefore does not use the hoyoverse login system so there is no way to log into your steam account game account outside of steam

[heady cave]

dang that sucks

[young cloud]

Chat, Is The Twitter Login Issue Already Fixed?

[stoic reef]

All they needed to do is link their account to either hoyoverse amount since like the message says the one they were linking to already had a honkai account bound to it. But as an easy thing to help with if someone has not logged into the game before July 2022 then just redirect them to the guides in the account retrieval guides in this pin if they're having issues with the retrieval button #🔌technical-help message

[stoic reef]

They have not made an announcement about it

[stoic reef]

Do keep in mind that this will change the linked email for every other hoyoverse game on that same account, not just honkai if that matters

[bitter ravine]

noted

[fallen spoke]

imagine this: in my acc 1 i have the game honkai game i wanna save and in the acc 2 i have the one i want deleted, if in the acc 2 i have my main from hsr/genshin it will be erased too?

[stoic reef]

Thanks for all your work @gilded birch @cosmic lion

[stoic reef]

Nothing will get erased, that method that cactism suggested is basically just swapping around the login emails so that honkai is on the email you want. But if you change the login email for acc 2 that has your hsr and genshin on it then naturally the login email will change for those two a well. So I guess as long as you don't change them to a temp email that you won't have access to then it's all good xD

Also as a note, you can't merge two hoyoverse accounts together it's not possible, you'll have to live with honkai on one email and hsr\genshin on the other email. You can change the emails around however much you like but they both can't share the same email

[fallen spoke]

https://tenor.com/view/no-god-please-noo-honkai-impact-gif-18272188

[stoic reef]

Sorry if that's what you were hoping you could do, but yeah two different hoyoverse accounts can't share the same login info, since the game wouldn't know which account to login into

Though a quick question, did you create your honkai account before 2022?

[fallen spoke]

so i cant delete my acc 2 honkai game wich is level 7 and cant pass my lvl 88 acc from email 1 to the email 2 D:

[fallen spoke]

january 2021

[stoic reef]

Cuz if a lot of what ifs are true then it might be possible

[young cloud]

It's You Again, Ah That's Concerning :/

[stoic reef]

So if you remember your old mihoyo account login info (you can see your main account when you try to login at the account retrieval button, don't proceed until you're able to do this)

Then email customer support and tell them you're having trouble retrieving your old honkai account and accidentally made a new one on your main hoyoverse account and then give them the uid of the new accidental honkai account, do not give them the uid of the old one. #how-to-contact-cs

Then if and only if they agree to and delete the accidental account then to go the account.hoyoverse.com portal for your old honkai account and click delete and wait for 30 days (this is not deleting the honkai account, just the hoyoverse account that it's linked to which if anyone else is going to try this do not do this unless your account exists on the mihoyo login system and you can access it otherwise you may lose your account)

Then go to the account retrieval and link your old account to your main hoyoverse account

[fallen spoke]

and this is my secont acc but its on my main email xdn't

[stoic reef]

I mean if I'm awake I'm in here so I practically live in here but keep an eye on the #hi3-twitter-feed channel. Any announcements should come in there though they are a bit delayed but if the Twitter login doesn't work yet then assume it's not fixed yet. Idk why Twitter is breaking like that but hoyoverse is basically waiting on them too

[young cloud]

You Live Here ? Anyway I'll Take Your Advice Thx Mate

[fallen spoke]

hi i'm having trouble retrieving my old honkai account and accidentally made a new one on my main hoyoverse account, can you delete it? thanks

should i send them this?

[stoic reef]

I just mean that im always in here all day pretty much every day if im awake lol

[young cloud]

Won't U Got Bored Here

[stoic reef]

that message is fine yeah and you can try the in game one, and i dont know if they've changed this but in the past they would only process account issues via email. can still try the in game one though and see if they'll take it. and best to send a screen shot of the profile page or just send the UID that you get from the profile page

[stoic reef]

i dont just sit in here staring at the screen all day waiting for people

i have 3 monitors on my pc at home and i work from home so one monitor always has this discord open so i can see new messages while im doing other stuff

but ive been in here pretty much all the time since... mid 2022 i think?

[young cloud]

3 Monitors?? Wow

[stoic reef]

i only got the cheap ones lol so they're not big or fancy or anything lol

[fallen spoke]

yea i pressed support and it gave me to that web

[young cloud]

Ehh I See

[stoic reef]

Mhmm, make sure if you do it in game that you do it from your new account since they need to think you can't access your old account. But the link I sent has their email address if they deny the in game one

[cosmic lion]

I have not been able to help much, I had a lot of things to do this last days
I hope you are doing well

[fallen spoke]

wha

[cosmic lion]

That If you are going to send a ticket in-game, that you do it from the "new" account not the old one

[fallen spoke]

ohh

of course

https://tenor.com/view/foxmel-twitter-foxmel-goat-story-goat-story-katie-would-you-like-another-nail-sir-gif-3019586982213571020

[stoic reef]

Mhmm, I think the in game support tickets give info about the account sending it so if you sent it from your old account and then claimed that you're trying to retrieve your old account that wouldn't match up since you clearly can access your old account, you logged into the game with it lol

[stoic reef]

It's ok we all get busy. And I'm doing ok I hope you're ok too

[young cloud]

@stoic reef They Fixed The Twitter Login Issue

I Can Play Again

[fallen spoke]

i sent it with the acc lvl14 lol

[stoic reef]

Ok good luck!

[fallen spoke]

https://tenor.com/view/elysia-herrscher-of-humanity-honkai-impact-gif-26495603

[stoic reef]

Make sure you wait for them to reply before proceeding. Hopefully they can but they used to not do it so keep that in mind but good luck!

[fallen spoke]

thanks man

[gilded birch]

[clever temple]

Verdict- I got my account back

Long story short with the application they sent I got the email changed to a new one I had to create

[stoic reef]

nice!

[clever temple]

Yeah, tho now I'll have to get my 3rd party shit linked again

[stoic reef]

mhmm but at least you still have access to it

[clever temple]

And wait 20 minutes

Yeah

In the event u don't have ur id for the account as long as you have ur purchase history and transactions you're golden

Or so it seems

🤷‍♂️

[stoic reef]

most of the time yeah, it depends on the type of transaction i think and how often. like for instance if the only receipt that you have is a google pay email recipt from like 5 years ago thats not that useful lol but yeah it does definitely help!

[clever temple]

cannot wait to relive nightglow

[stoic reef]

[clever temple]

The ones I had were back as far as 2022

Tho I did provide more than transactions so that helped too Ig

[stoic reef]

if its been regularly since then then yeah that would be very helpful

[clever temple]

It was

Transactions stopped around 2023 when I lost the space for it

[jovial meadow]

@stoic reef thnx for the help yesterday I got my account back

[stoic reef]

nice! glad you're in now. please make sure to write down the email used and your UID somewhere like a notepad or a google doc or something so you can locate it in the future if you take a break again

[jovial meadow]

will do

[hazy mirage]

does anyone know why part 2 bridge home screen makes gpu goes 100%
it is only the home screen too
4070 super

[stoic reef]

if you have the rendering accuracy manually set to max it can do that. its the most unoptimized setting and plus even though its the "bridge" its still fully rendered as if you were in the part 2 mall hub which is currently the most graphically intensive part of the game.

[hazy mirage]

but even in the ow it is not 100%

[stoic reef]

no but you see how its significantly more than in the abyss. its rendering that part of the city which has more stuff going on than your latest screenshot plus a full non OW/Combat render of the character being displayed which is also fairly significant. people with GPU's lower than 2GB cant even render the characters during dialogue in the main story because its not enough VRAM to render the full up close character models. you can see if you go into the valk screen and go into appreciation mode how much its taking of your GPU, and add that onto that part of the city that is the bridge screen and theres your answer

[hazy mirage]

thanks
so just wait until they fix it
mobile game btw

[stoic reef]

make sure to report it to customer support so they can take note of how many people are reporting it

might prioritize optimizing it more

[hazy mirage]

ok I will do that

[glad root]

Do guide crystals come in the mail or are auto added to account?

[stoic reef]

not sure tbh. old system was to do compensation as mail items but i know they've been experimenting with auto adding them to your account but im not sure if that goes with the guide compensations. if you know when you were supposed to be getting it then you can check your crystal log to see if the total went up more than it should one day

[glad root]

do you know where the crystal log is

[bitter ravine]

on ai-chan phone iirc

wait a min imma login

[stoic reef]

its in ai chan phone > support

and then select self search > crystal log

[bitter ravine]

[glad root]

ah okay thank you luna from honkai impact 3d (wife)

[bitter ravine]

[stoic reef]

fun fact, i was super confused before they got released when they were publicly known because everyone was saying luna this and luna that and i was like "huh, me?"

but i've been luna for years so cant change it now

[maiden linden]

How do u turn bloom off? I don’t see an option for it anymore

[stoic reef]

its in the post processing or post fx settings

i forget which one it is but i think its post fx

[maiden linden]

What do I turn it to to take bloom off

[stoic reef]

i guess as low as possible, since its affecting the level of lighting fx including bloom. i dont know if it can totally be turned off but as low as possible might turn it off

[maiden linden]

I turned it to close and it looks like bloom is off thxxxx

[stoic reef]

np!

[sleek flicker]

I cannot delete the past chapters data? Like when I cleared a certain part of story mode in part 1, and there is no option to delete them

[stoic reef]

you can up to a certain point, its in ai chan phone > resources

[sleek flicker]

Like there was option to delete chapter IX then now it was gone

[stoic reef]

can you send a screenshot of the resources screen?

cuz there should be options to delete chapter resources past chapter 9 iirc, previously to that its part of the base game

[stoic reef]

yeah thats correct, its just up to chapter 9 has always been part of the base game installation

[sleek flicker]

So I need to download and complete each chapter, then delete them?

In 3ach set

[stoic reef]

if you want to have the minimum amount of storage used at all times possible then yes

but several of them are like 50MB of space, thats around 4 large res photos in todays storage economy so you could get away maybe with doing larger chunks of the story before deleting the resources

[sleek flicker]

Ah ok, ty

[stoic reef]

this is all assuming of course you are tryign to have the minimum amount of storage used as possible all the time. if you have several free GB you could do momst of the story before needing to delete anything

[sleek flicker]

Because I had downloaded all of it once and my phone start yelling about space issue (128GB)

I would say issues from other gacha games I installed as well which included
-HSR
-WuWa
-Priconne

I had to delete more games before that as well

[stoic reef]

well yeah all of those are very large games

but it just depends on what all you have free storage wise as far as how often you'll have to delete stuff

[sleek flicker]

I'm looking to buy a bigger phone now tbh

I wish HI3 is on switch

But again, tyvm!

[stoic reef]

np and you're welcome!

[sleek flicker]

Hmm why some cutscene doesn't have audio for dialogie? Is it suppose to be that way?

The 2D slideshow CGs

[cosmic lion]

For the first chapters is normal, they got a rework some time ago, and all the new CG/Lines didn't get JP voices, that is the default for the "Global" CGs

[sleek flicker]

Ooh ok I thought it was bugged

[cosmic lion]

On later chapters you will get voice lines in almost everything, just for the "Elysian Realm" Main Chapters, Mei don't have JP voices for a couple of them
Only that one is "missing" iirc

@stoic reef @gilded birch
I hope the ping don't wake you up

[sleek flicker]

Ah ok tyvm!

They didn't record some lines the

[gilded birch]

nah don’t worry about me i have all notifications on mute at all times

[warm carbon]

hello again

https://www.aplaybox.com/details/model/r0qXVxhbYTEx

https://www.aplaybox.com/details/model/flhsf5ZSGeEQ

anyone with aplaybox acc?

[stoic reef]

nah pings arent enough to wake me up

[pearl grove]

Unsure if this is supposed to be posted here, but a quick question, is there any particular reason why Hoyoverse login isn’t possible on the Steam version?

[stoic reef]

its how steam passes its authentication to programs, its with every game really. if you notice any MMO that is on steam really just downloads the launcher through steam and the launcher installs the game so people can log in with their preexisting account. i dont know why hoyoverse initially decided to have the full game on steam instead of the just the launcher to then download the game but as it currently stands its auto creating accounts based off of your steamID and thats just kind of how steam works so theres no real easy way to back out of that

they'd first have to figure out a way to link peoples steam accounts to a hoyoverse account despite there never being a steam 3rd party option for hoyoverse accounts and then they'd have to change the steam game to download about 100MB of launcher and thats it which at that point would be exactly the exact same as the regular PC version

[gilded birch]

idk why the ayaka one downloaded two files but here it is

[pearl grove]

Fair, a Steam login connection to Hoyoverse ID would more than likely fix that issue, as Steam users are locked behind a few things that Hoyoverse ID users aren’t locked behind from my knowledge, like one of the free avatar frames and some achievements

[stoic reef]

mhmm the only things steam is missing out on is any hoyolab integration stuffs so like twitch events and stuff dont work right with it. and a couple of other things. on the other hand steam users never ever lose their account. hoyoverse users take a break from the game, come back a year or two later and forget how they logged in and any account information that can help and lose their account. with steam as long as you're logged into your steam account (its very very rare for non developer steam users to have multiple accounts) you'll always get auto logged in with your steam account so losing your account is only possible if you lose your steam account entirely

[pearl grove]

Yeah, that’s fair, it’s mostly just a little pet peeve that i can’t access some minor stuff

Outside that, the game is still a complete banger

(Oh my god i love Elysium Everlasting)

[stoic reef]

well yeah it sucks dont get me wrong. i still recommend people use the regular version so they dont run into regrets later and i do recommend anyone playing the steam game to ask for steam integration with hoyoverse accounts in every version feedback survey

[ruby pecan]

anyone created a backup of hi3er.tech?

internet archive doesnt work

[gilded birch]

it isn’t archived on github either 😔

[dense oracle]

mi game not runing

[stoic reef]

whats it doing exactly? any error messages or anything?

[dense oracle]

https://cdn.discordapp.com/attachments/427695733303541761/1240825781878263839/Honkai_Impact_3rd_16_05_2024_21_30_10.png?ex=6670d70f&is=666f858f&hm=c67ba35177a009c638ed60b08bd3d3a2577f9e062247e9dc0a24f23db640ebf7&

This

[bitter ravine]

oh shot

[stoic reef]

ah for that you'll have to reinstall the game

its the only thing thats fixed that issue

(unless you're on steam version then you'll need to do it a little different)

[dense oracle]

I usse the download page hi3

Download the game again

[stoic reef]

I gotcha, the yeah make sure to uninstall it from the Windows apps and programs menu or from the uninstall.exe program in the installation folder before downloading the launcher again and installing it

[bright forum]

the collapse launcher is telling me i'm not connected to the internet, but literally everything else works fine

luna plez help

[stoic reef]

have you already tried normal glitch fix stuff like restarting your pc?

[bright forum]

tried using my phone hotspot and restarted my laptop already

[stoic reef]

[bright forum]

should i like reset my network drivers or something

[stoic reef]

shouldnt be necessary, it might be an issue with collapse itself. can you click show error message and send a screenshot?

[stoic reef]

what version of collapse are you on?

(you can find it in the app settings menu)

[bright forum]

how do i open settings if the launcher is just dedge

also for some reason hi3 is now gone from my files

i did find these in my files

not sure if that's just the version i downloaded when i first started using it tho

since it says last updated 2023

[stoic reef]

tbh i dont really use collapse, i didnt know if the launcher settings are inaccessible if theres a connection issue. but by default collapse doesnt install honkai in your program files, its C:\Users\currentuser\AppData\LocalLow\CollapseLauncher\GameFolder did you check in there?

but its probably out of date? the current version is 1.73.xx now iirc so you might have to uninstall it and reinstall it (can copy your game data folder so you dont have to reinstall the game)

i do know in the past that old unupdated versions of the launcher break like that sometimes so i think reinstalling the launcher would work

[bright forum]

i'll take a look

[stoic reef]

ok good luck! if it doesnt pan out maybe try the collapse discord, the devs for it are pretty active in there but i dont think its a your internet issue

[bright forum]

it worked looks even better too

thanks luna

[stoic reef]

mhmm they've done some good UI updates recently (even though i dont use it often i still keep it installed lol)

[plucky meadow]

came here about collapse as well, looks like i have to do a manual reinstall myself for this very recent release. glad to know it's still being updated though (and that this channel is available for ppl to backread)
oh good god the animation scared the heck out of me 😆

[fading crescent]

Hello, can anyone confirm if the first dialogue between Helia and Coralie in the new 7.5 story is supposed to be unvoiced in JP but voiced in CN ? Or is it a problem with my game ? I've tried repairing and deleting voice files ingame

[past rivet]

Hello

How much time will Tsavorae be available in the Gacha?

(Lantern)

[stoic reef]

#🔮cn-gameplay-discussion has that info in the pins

[stoic reef]

do you mean the main story or the event one lantern against shadows?

(i thought the main story chapter 3 comes out on the 21st but i could be misremembering)

if its the event one then thats unvoiced. event stories are unvoiced a lot of the time. and sometimes just not in jp.

[fading crescent]

ohhh so it's an event ! I thought this was the main story.... That explains it then. When I go in Oxia it does say the story unlocks on the 20th

if it's supposed to be unvoiced then all's good

[stoic reef]

yeah its an unvoiced event

[remote otter]

I suddenly can’t log in on my laptop, it keeps saying internet error even though everything else is perfectly fine (other browsers, other games etc)

[silver urchin]

the same things happening to me rn

[remote otter]

Is there a possibility of the servers breaking rn?

[silver urchin]

idk tbh

[young cloud]

I Just Finished Playing And Nothings Wrong Doe

Wait

[remote otter]

I’m in the SEA server

[young cloud]

W AGL Gogeta Blue Pfp

[remote otter]

Thx lol

[silver urchin]

No bc is it like does hi3 just pick 5 people to have an internet error every week or what 😭😭

[remote otter]

Also I can’t log in to hsr on laptop but It’s perfectly fine on my phone

[silver urchin]

I can't log into hi3 on my phone

[remote otter]

Seriously?

[silver urchin]

No

Idk what's happening

[remote otter]

Maybe server issues prob?

[silver urchin]

Probably

[young cloud]

5 Lucky-Unlucky Winner-Loser

[remote otter]

Damn.. I haven’t done my dailies too..

[young cloud]

Cooked

Atleast U Do Dokkan Daily

?

[stoic reef]

both of you try everything in this pin, i just checked the servers are fine on my end so i dont think they're down #🔌technical-help message

[young cloud]

"My Internet Is Fin-" It Doesnt Matter

[remote otter]

I usually play during annis and wwdc only, I have to install and reinstall cuz of storage space

[young cloud]

Damn Whatchu Download Other Than Hi3

[stoic reef]

thats because of the amount of people that say their internet is fine, then the connection issue pin fixes their issue

[silver urchin]

I switched to mobile data and it worked

[stoic reef]

[silver urchin]

And thrn i just switched back to my wifi

[remote otter]

I have like hsr, wuwa, and a couple other random games and adding dokkan is too much for me

[remote otter]

Alright Imm try em thx

[young cloud]

Cooked

[heavy sorrel]

How to formally delete hi3 on pc?

I need space for the hsr update xd

[cosmic lion]

If you uninstall the official launcher it will delete the game files too, you can use that
Or if you want, you can manually delete the files (the default path is C:\Program Files\Honkai Impact...\Games)

[atomic cosmos]

I have this challenge in apho but when i go to the location it doesnt cut to a cutscene or dialogue or anything, i tried restarting many times but it didn’t help

[karmic herald]

My game asks for login every time I lanuch it on pc

Does anyone have a fix for this

I'm on windows 11

[cosmic lion]

That mission is from Sakura OW, not apho, so probably you are on the incorrect active map for that mission

[atomic cosmos]

I mean I'm in like the village area and I walked all around it a lot and nothing happened 😭😭😭

[cosmic lion]

Try to clear the cache first with the steps you can find here #🔌technical-help message
And then check if that work after you login again

[cosmic lion]

Check what active map you have on the game, you can only select 1 map to be active for the week, so if you activated any other you will have to wait

On the select map menu you can see which one is active

[atomic cosmos]

I think that one is active and this is the closest i got to the “objective” even tho i finished it 😭😭😭

[cosmic lion]

Iirc that mission is one of those you have to talk again to an npc again to start the next mission, did you check that the objective "line" is showing you the new step?

I haven't play Sakura since it released but I remember vaguely that the "gps" didn't update until you moved from the "arena" where you fight, idk if still work the same way so you can check it just in case

[atomic cosmos]

I looked up a walkthrough of the quest and after the fight I'm supposed to go to Kallen, but where she is supposed to be she's not

Okay I resolved it, I restarted the game a couple times and Kallen appeared in a diff location

[cosmic lion]

Did you started that mission last week?, because could be that is bugged because of the "active" map mechanic of the game
Still try first to restart the game, and run a assets repair (on login screen, 🛠️ icon) and check again

[atomic cosmos]

Tysm for the help

[atomic cosmos]

(To clarify I found kallen in a diff place, talked to her, restarted the number of zombies and continued on )

[high matrix]

Hello! Sorry If I'm interrupting but I'm having an issue. I wanted to download HI3rd on my pc through steam. The last 4GB of assets I can't download. It says error downloading assets. I try again it doesn't work. I closed the app. Tried again. Not working. I just updated my pc. Is it maybe because of that? Or maybe it's something else the matter? Sorry for disturbance once again.

I restarted my PC now

And it's all like this

I troubleshooted my pc

Restarted it

And yeat again erorr

The only thing I can do now is to reinstall the windows

Guess I'm cooked

[primal pasture]

Hmm

is your monitor just cooked or smth why does it look like that

[high matrix]

I have no idea. It usually is not like that. It happened after I updated the PC

[buoyant sand]

Just went to buy the monthly login bundle and got a blank screen when opening my steam wallet. Anyone know what's going on or how to fix it?

[stoic reef]

its either steam having an issue or just a glitch. i'd restart your computer and if it still is happening it is probably an issue on steams end i'd contact their customer support

[buoyant sand]

Thanks for the response, I previously tried the restart option and also verified I had the current updates. Still got the issue and it has also popped up with my other steam games, so it does seem to be a Steam issue. I've messaged the support team and I'll hopefully get a reply some point tomorrow.

[stoic reef]

hopefully they get back to you soon

[cosmic lion]

if you are on the "stable" ver. of steam try to use the beta ver.
iirc like 2-3 days ago they release a patch for the browser on big picture mode
or just dont use big picture for now

@stoic reef

[stoic reef]

[brazen depot]

hi there ! i m currently connecting through google into honkai 3rd. i wanted to continue to play star rail which is not bound to my google account i use for hi3. i only have old picture with an uid at the bottom and a screenshot of my name in hoyolab where i was connecting to get daily reward. thing is idk how to reconect the game with these 2 information. any advice ?

what is the ID asked by hoyolab sign in ? uid or the name inside hoyolab please ?

[cosmic lion]

for what i understand... you have a "google" account that have your HI3 data, and you have another HYV account that have your HSR data
im correct?

[brazen depot]

yes

[cosmic lion]

okay, unfortunally you cant "merge" HYV accounts, so to get the HoYoLAB daily rewards for both games you will need to login manually to each account

[brazen depot]

i have my UID of HSR. and a screen of hoyolab daily where i can see a username "Shiirossop" which is a common name i use

[brazen depot]

yes thing is cant connect to my HSR hoyolab

it s saying account doesnt exist

sign in is asking email or ID. i use different email i have it doesnt work. i tried the username in hoyolab and the UID in HSR it doesnt work too. saying account doest not exist. can't even recover password

[cosmic lion]

you cant login using your "Nickname"(≠ as username) or UID, you need to login using the corresponding info email/3rd party/username, this last one is what most users forget how they write it or even if they created one
so if you have your UID of HSR, contact their CS and tell them that you forget how to login to the game to your account(UID), and they will tell you what you use in a censored way (like e***[e-mail])
you can find their CS email in this pin msg #🔌technical-help message

and just in case, if you are using an autocomplete option to write the email/password on the login screen, try to do it manually, some apps can add a blank space at the end and make the game not recognize the info

[brazen depot]

omg i think i got it

i connect to hoyolab but with google gmail address. which is not bind to my hi3 game....

so in fact i have gmail to connect hi3. but when i google to connect HSR it s a new game. if i connect with the gmail address inside hoyolab it retrieve my HSR account... so complicated. thx mate you helped me to solve the pb by thinking about emails (i didnt realize the same address can be used to log with different provider but anyway)

[cosmic lion]

good thing that you are able to login again, but just in case, remember that Google Account ≠ that Gmail, so in the account where you used the "Google" icon to login try to add a email or another 3rd party login

[brazen depot]

i was thinking about connecting to all my hoyo game with google it s a simple way for me

[cosmic lion]

is only in case the google login service go down or have problems for some days, you still have some way to connect to the game (in HI3 some days ago Twitter login had problems and users with only that login option weren’t able login to the game until was fixed)

[brazen depot]

oh

so in hi3 which my oldest account what should i do before clicking on google login ?

ah no forget you said we cannot merge hoyolab account lol

i have access to both hoyolab so i m fine with provider issues ? one account the oldest is hi3 and the other hoyolab have genshin and HSR

[cosmic lion]

yeah your only option is to have 2 account, unless you wanted to "start again" on some games to have them on just 1 account

you should be fine with just remembering which one use Google and the other Gmail

imo is better if you have for each account the email login option enable, not just a 3rd party login, but you will need 1 email for each HYV account (2 in your case)

[brazen depot]

ok i got it, thx again mate

[frail timber]

what is this, i cant login

[bitter ravine]

for that usualy u must reinstall unless u r using steam client

[frail timber]

aaaw

ok thanks

[rough knot]

What other files/resources can u remove?just main story?

[stoic reef]

from the resources deletion screen yes just that

only other way to make the game smaller is to totally uninstall and reinstall and pick the minimal download option

[rough knot]

What bout the post honkai thing

[stoic reef]

heres how you delete that, but when you go back into it for OW tasks it'll redownload it

[rough knot]

I dont think i can have both honky games on 1 phone lol

[stoic reef]

since theres not much story data since all the assets and maps and so on are in the regular OW tasks anyways

maybe, heres the minimum game size to look at how small it can get

!faq gamesize

[grizzled rampart]

v7.5 approx. install size

• Mobile

basic assets ~ 23.5 GB
full assets ~ 31.5 GB

• PC

basic assets ~ 32.5 GB
full assets ~ 40 GB
(Event files that come out after are not counted here)

[rough knot]

Well yhats good to know

Thx

[stoic reef]

np

[stoic reef]

oh also if you want to know how much space apho is taking for instance to see if its worth reinstalling and all that you can see how much it is in the resources tab since its listed as a separate resource download

(though it has to be not installed to see the size of it, mb i forgot that it didnt show it unless you have the minimal install and havent downloaded it yet)

[rough knot]

So basically uninstall and choose min download right?

[stoic reef]

mhmm when you first open the game after installing and it asks you if you want to download the full size or the minimal

[jolly crag]

ah shit we missed the opportunity to ask for a file repair to see if it worked

[stoic reef]

unless something changed i'm pretty sure i've tried that when it first started showing up in 7.3

yeah according to this person repairing didnt work but that was last version #🔌technical-help message

[dapper sundial]

does anyone have an idea why the game can't seem to remember to keep me logged in (PC)? i have to reenter my credentials each time i log in after my laptop's been shut off, but it'll remember me up until the next time i turn my laptop off

[stoic reef]

try this #🔌technical-help message

[dapper sundial]

hm, hopefully that fixes it, i'll see tomorrow haha

[stoic reef]

hopefully, i know someone had to do it a few times before it stuck but if it keeps it up then im fresh out of ideas unless you have a registry cleaner program deleting that stuff every time lol, might have to try contacting customer support #how-to-contact-cs

[jolly crag]

it feels like the moment you log in with another acc the registry forgets to keep track of your original acc anymore

like it remembers your credentials

but forgets to keep you logged in afterwards

[stoic reef]

might be yeah, im not entirely sure what makes it happen but yeah the cause seems to be that registry key bugging out

[jolly crag]

happened to me currently

[stoic reef]

oh i see, and it usually happens after you switch accounts?

[jolly crag]

I switched once like last Saturday

and it doesn't remember my main anymore

it just ask me to enter my credentials kek

it remembers my username however

so ik the registry keeps track

just doesn't keep me logged in

Sunday failed, Monday failed

I'll check later if it has keep track again

[stoic reef]

mhmm your login and auto login is still saved in the lastloginuserID and lastloginuseractive keys. its the account key probably not updating so its causing a mismatch with what account it tries to auto login with

[jolly crag]

or that HoYo sets up a way to not keep accounts remembered when a switch happens

and it will keep doing so until a brief period of time of no switching

[stoic reef]

you could test real quick, is it still doing that?

[jolly crag]

or multiple logins of the same account

[stoic reef]

where it doesnt log you in automatically

[jolly crag]

well, will test soon

not home atm

[jolly crag]

I can see this happening btw

for security reasons

[stoic reef]

if it still does it, close the game and open the account registry key and see what account info is there, and see if it matches up with the lastloginuserID and if the lastloginuseractive is set to 1

[jolly crag]

what does the 1 do

or is it binary

it prob is binary

[stoic reef]

its binary

[jolly crag]

ah ic

ok

not the first time happening to me

it always does it when I switch accounts so

which make sense logically speaking

1. prevents unintended logins from an account user as you swapped your account for like the first time in months

2. players who constantly swap wpuldn't classify this as an issue as they have to swap anyways so they have to enter different credentials when swapping.

[stoic reef]

if i had to guess, its overwriting the account key with your other account but not updating the other two so theres a mismatch and so it asks you to login again is my guess but idk i didnt make this lmao

could be on purpose, could be on accident

[jolly crag]

would be great if it was intended

I can't complain either

[stoic reef]

well yeah its good for security if others have access to your pc

[jolly crag]

[stoic reef]

wouldnt want grandma blowing all of your MA chances trying to make white comet work

[jolly crag]

was thinking of smth else but that also works

[stoic reef]

well yeah i was just being dumb lol

[jolly crag]

Lemme go set a tatsu reminder to check this you mentioned

I'm too old to remember it 1 hr later

[stoic reef]

fossils gotta keep fossiling frfr

i use reminders too dw about it lol

[slow shore]

what is this

[stoic reef]

game broke itself basically, first try running a repair in the launcher and if that doesnt fix it you'll need to reinstall the game, let us know if repairing works though

[slow shore]

I have already redownloaded game

[stoic reef]

are you on steam or the regular version?

[slow shore]

regular

[stoic reef]

i gotcha, and when you redownloaded the game to try to fix it earlier, did you just delete the files from the folder and let the launcher redownload them or something like that?

[slow shore]

yes, I deleted files and let launcher redownload it

[stoic reef]

ah thats why then, just deleting the files doesnt fix it for whatever reason, you have to actually run the uninstaller by uninstalling it from the windows apps and features settings menu or by running uninstall.exe from the launcher folder to uninstall it properly

just deleting the game data leaves a lot of cache/junk files behind that dont match up when it redownloads the game or something like that

[slow shore]

so that's not game issue but launcher

[stoic reef]

you'd think so but not quite, the steam version has this issue too and it doesnt have a launcher at all

and it happens to users that dont use the official launcher too

[jolly crag]

^ yea we've been racking our brains trying to get this fixed/find a solution

and the only one atm is a full clean reinstall

I do think its due to verification failure but it just ends it

[stoic reef]

But clearing the cache on it's own hasn't fixed it either, only a complete reinstall has so I'm guessing it's someone with both the game data and the cache breaking and the only way to properly fix that is a clean uninstall and reinstall

[bitter ravine]

they do knew about that problem right?

[stoic reef]

According to customer support they say to uninstall too (or more specifically they told a steam user to delete the bh3_data folder and then verify game files from steam but that's why I asked if they were on steam earlier because that's how you fix it for the steam version)

[jolly crag]

when verification of files fails

it should prompt smth right?

if the prompt never appear, I think this issue happens

[stoic reef]

Yes but that prompt has text in it. There's other errors that can happen with a prompt right at the beginning though

Like connection issues for instance

[stoic reef]

Yes they know

[jolly crag]

as in, I see it as no prompt

than an empty text prompt

which then forces your game to run still

because it skipped that part when it shouldnt

just my theory tho

doubt it's that simple :v

[stoic reef]

Maybe. The issue is it closes your game when you click on the button unlike any of the other errors that happen at that time and they aren't all file verification related so I'm not sure what it could be

[jolly crag]

I'm just sad we cannot read game files without weird 3rd party readers now

[jolly crag]

funny, there is only 2 prompts that does this

[stoic reef]

Well that and it's against TOS to reverse engineer the game files so I don't even try

[jolly crag]

afaik

1 is the quit game prompt (but it usually has a blue button)

and the other is mt iirc

[stoic reef]

But if it ever happens to me I plan to clear my cache and go through the folders one at a time to see if I can narrow it down but no guarantees if it'll pan out

[jolly crag]

actually does mt prompt kick you out of the game?

[stoic reef]

There are those, but connection issue prompts and other time verification error prompts also can happen before you see an updating settings screen

[jolly crag]

connection issue will keep you in the game and re-prompt

verification error will re-verify without closing the game, no?

[stoic reef]

Iirc it does not. Very annoying lol

[jolly crag]

what an interesting issue ngl

can we get info from CS when it gets fixed?

[stoic reef]

That is true. All of the error ones will. But the style of box is an error prompt

[jolly crag]

I won't be surprised if it is a code issue

[stoic reef]

Well you have their email you can always ask

[jolly crag]

aintnoway CS telling us an issue that they fixed and what was the cause

yk what is weird

all error prompts will show background, no?

[stoic reef]

Well no. But you can sum up 99% of the issues as code issues since if it was working then there wouldn't be an issue

[jolly crag]

usually the bridge loading

why that one always have an empty background

:v

[stoic reef]

Probably because the game hasn't loaded that yet or something if I had to guess

But yes they all show the bridge loading

[jolly crag]

so the error runs before the bridge :v

hence why I still think verification issue is the reason
let's hope it gets fixed before next patch

[stoic reef]

But I've had people try everything short of clearing the cache and individually deleting files then testing if it works after redownloading and nothing's worked other than a full clean reinstall or if they're on steam to delete the bh3_data folder and verifying game files in steam. Unless I get this issue myself I'm not going to ask anyone to do that amount of work and when then it might be different files for different people lol

[stoic reef]

But don't verification issues already happen after the bridge loads? That's when they normally happen. But it's been happening since 7.3 so I'm not holding out too much hope it'll get fixed by next patch

But either way I gotta head out, good luck everyone!

[jolly crag]

baii

and there is verification done prior to booting up the game

[unkempt vale]

Are you referring to when the servers get closed down for maintenance?
If so, it does not, you’re just unable to really do anything because the popup about servers being down for maintenance keeps, well, popping up
In some game modes I believe you can still play for a bit, but I’m not sure about this

[bitter ravine]

i think they talking about the void problem

[unkempt vale]

Ah

[shy geyser]

why does my hi3 keep saying login expired? Does that happened after not playing for a while?

I do like

play every couple of weeks

[bitter ravine]

Like u must input your login info again and again?

[viscid sluice]

How did u arrange the assets and program files

Also can we still use the betterlauncher there?

[jolly crag]

arrange?

just have the game download location in your HDD

[jolly crag]

idk about betterlauncher whether it works but official launcher does, and yes betterlauncher afaik still works with current Hi3

since HoYoPlay isn't even out yet

Builda about to be decomm'd

[viscid sluice]

Ah i mean using the HDD

To use betterlauncher using HDD

[jolly crag]

well ya, I meant that

idk if it works on HDD

because I don't use that launcher

[viscid sluice]

[stoic reef]

it'll still work, if you dont want to redownload the game you can follow the steps in this pin #🔌technical-help message

if you want to use the betterhi3launcher (still works btw i use it everyday, i like the simplicity of it plus parallel downloads) then what i'd recommend is copying the contents of your games folder from your installation folder (should be like C:\Program files\honkai impact 3\games\ ) instead of the whole hi3 folder. just put it in a folder you make for the game on your HDD like G:\Honkai impact 3\ for instance and then when you open the better launcher there will be an option to locate an existing installation, just point it to your folder on your HDD and it should detect it.

all the stuff outside of the games folder is launcher stuff so basially only the stuff inside of the games folder (this stuff in the screenshot) is the actual game stuff and is all that is needed for the betterlauncher. tbh if you manually download this is all thats in the manual download you technically dont need a launcher to play the game )

with that being said though hi3 does run best on SSD. it still runs fine on HDD dont get me wrong, but if you're moving it from an SSD to an HDD then you'll notice longer loading times. though it shouldnt impact in stage combat

[dreamy thorn]

Guys what engine does honkai use now cz my dimensity 6080 heats up sm

[stoic reef]

still uses unity, part 2 got a big graphics quality increase though so hot phones run hotter

[honest cedar]

I've been doing the Hare boss fight in the story and when she does the final explosion I crash and have to do the boss again. I've only tried closing everything so that only honkai is running but it doesnt work, the graphics are also low, should I lower the frame rate or what do i do? pls help

[gilded birch]

you can try lowering the game resolution in hopes the game runs better

it should be under graphics settings at the top

change it to windowed mode and a low resolution

[honest cedar]

okk imma try it

omg tysm so much it worked 😭

[gilded birch]

[heavy pawn]

Hey can someone help me with this login thing

I used to login the game using Google acc but now I can't log in

[spark haven]

Need help

So I have a 1920x1080p monitor

[cosmic lion]

What is your issue? Like you get a new account, you get an error,...?
And when what's the last time you played the game?

[spark haven]

But Honkai only is able to do a resolution of 1366x768

How do I fix this?

[heavy pawn]

I played like a year ago , but now am trying to log in with Google it's saying make hoyo acc which I made just now but it's not linking

[cosmic lion]

Hold shift while the game is starting and you can get a graphics settings screen, or you can change to any window resolution and after a restart of the game you should show the other resolutions

[cosmic lion]

What this msg is telling you is that your account is already link to a HYV account so the "account retrieval" is not going to work for you

[heavy pawn]

But I haven't link acc with hyv acc before

[spark haven]

Nah too late already uninstalled it. I'll just reinstall it instead

[cosmic lion]

If you played any time after mid 2022 then you have one
When was the last time you played, which valk was the new one?
And do you remember your UID?

[heavy pawn]

Yeah I do have uid

I know level 30 ain't too much but i don't wanna start again

[spark haven]

@cosmic lion

All good, it's fast anyway

[cosmic lion]

With that UID you can contact CS and tell them your issues, they will answer with a censored ver. of that login info was used on the HYV account, if you recognize it try to login with that, if not tell them so they can start the retrieve process
#how-to-contact-cs

[cosmic lion]

If the problem is still present, you can follow the steps I shared before

[heavy pawn]

Can u tell me the process like in fortnite terms

[spark haven]

Okies

[cosmic lion]

Just email CS the UID, tell them there you forget how to login and they will give you the instructions on the reply

They can send you something like, you login info is e***[e-mail] if you recognize that info, login to the game using that

[heavy pawn]

Thank you thank you

Lemme do it real quick

[cosmic lion]

Just remember that they usually answer in 1-3 days, and work from <t:1711764000:t> to <t:1711796400:t>, so be patient and you will get your account back

[spark haven]

@cosmic lion

Fixed already

Thanks for the response regardless

[sage nebula]

is there really no way to play ur phone data on PC without a simulator?

[gloomy cosmos]

You can just download the pc client, data carries over provided same account credentials

[sage nebula]

i'll give it a shot

[gloomy cosmos]

Since you're NA do make sure you download the global client. It should be named Honkai Impact 3rd.
SEA client is Honkai Impact 3

[sage nebula]

aight thanks

[buoyant sand]

@stoic reef @cosmic lion Thanks for the support you gave me before with the Steam wallet situation. A new software update for Steam became available not long after the issue I was having occurred and after downloading it just now, my Steam wallet is back in business.

[dull merlin]

Hi to contact the cs is it in gmail?

[vapid mesa]

#how-to-contact-cs

This has all the details you'd need to contact them!

[dull merlin]

In Gmail right

[bitter ravine]

u can do it thourgh in game iirc for more easyer aproach

[cosmic lion]

On the channel that Kai send you see the options, you can. Do it in game or via email, if you have problems with the access of your account then you can only use the email option for those kind of problems

[dull merlin]

I cant because my issue is account retrieval

[bitter ravine]

so gmail it is

[dull merlin]

Yeah

[cosmic lion]

What is your issue exactly? And when was the last time your played the game?

[dull merlin]

I think January this year

[cosmic lion]

Then account retrieval is not going to work, that button is only to link old accounts (miHoYo) to a HYV accounts
You have to login directory via the HYV option on the login screen

And remember to check that you are login on the correct client/server to see your account
If you are still unable to login there, contact CS via email telling them your UID and the issue you have

[dull merlin]

Yeah i link in HYV account but i cant log in it

Thats why i contact cs

[odd wedge]

Can't login as in invalid login info? error? Or it logged in to a new account?

[dull merlin]

I think i forgot the HYV acc that i link in

[dull merlin]

Ty i open my acc

[daring tendon]

im stuck at the "tap anywhere to play" screen i already tapped it many times but im still stuck

help pls

[upper parcel]

Try stuff from here
#🔌technical-help message

[covert jetty]

help

is there any way for me to transfer my progress from steam to website hi3rd?

or is there any way i can change the server to asia

bc it only shows europe an america for me

i asked someone and he said its GLB that i downloaded

how do i change it to SEA

[stoic reef]

not possible unfortunately, the steam version is GLB only, no steam SEA client and it auto creates accounts from your steamID that cant be linked to a hoyoverse account

if you started playing on steam you'll have to keep playing on steam since thats the only place your account will be at. if you started playing on mobile or something then you can install the SEA pc client instead of the steam one and access your hoyoverse account through that

[covert jetty]

ah

shouldve thought of that when i first started the game

[stoic reef]

fair, but there also isnt a disclaimer or anything when you first start with steam and most new players dont think of that kind of stuff. I will say if your account is still pretty new you could consider restarting, but #👶beginner-help would be able to answer that better if you want to get advice on how viable it is

[covert jetty]

im at chapter 15 with lvl 50

and 25 more pulls for lantern

[upper parcel]

Is there a specific reason why you want to go to SEA?

There's no multiplayer outside of some events

[covert jetty]

bc im in korea

oh

[stoic reef]

mhmm, no multiplayer and ping does not affect much at all so it kind of doesnt matter what server you're playing on other than the daily reset times

[covert jetty]

i see

then i guess im fine with steam version unless they take it down

[upper parcel]

There also is a server specifically for Koreans, but DO NOT go there lmao

[stoic reef]

if they do they'll first figure out a way to link it to hoyoverse accounts, they did that for huawei accounts in the last month (details in pins). huawei accounts were like steam where it auto created non hoyoverse accounts from the huawei ID

[covert jetty]

lmao why

what did they do

[upper parcel]

It's the most competitive server (and your crystal income depends on how well you perform)

[covert jetty]

oh hell nah

i aint going there

wtf is wrong with koreans

even in games they're like this

[stoic reef]

GLB is nice and easy going for the most part

[covert jetty]

it sure is

[worldly cipher]

SEA is balanced

[upper parcel]

EU is balanced trust

[bright forum]

Real servers only pls

[worldly cipher]

[wooden venture]

for some reason i dont have character voices on pc while playing the newest chapter, i checked and i do have voice on my phone.
i checked and i got all files downloaded and settings are fine, also to add i did had voices in the previous version on the same story chapter (which i stopped midway) and now coming back its voiceless, any ideas? (playing on mihoyo pc client)

[upper parcel]

Which newest chapter? The autochess event? If so, it isn't voiced

Events aren't voiced at all

[wooden venture]

shus in a maze, the story chapter

[upper parcel]

Ah

[wooden venture]

im playing on my phone rn and it is voiced

[upper parcel]

You've already tried to repair the game, right?

[wooden venture]

ammmm...no? whats that

[upper parcel]

I'm not entirely sure where it is on PC, but you can run the repair so that the launcher checks for any corrupted/missing files and redownloads them

[wooden venture]

found it, running it now

fixed it thanks, theres "repair game" in the launcher and i also did the "fix broken assets" in the login screen.
the repair showed no errors but the fix broken assets had a msg of "deleted all broken files" so im assuming it was the fix at the end

[limber hound]

My game still like that how to fix it ?

[stoic reef]

how long has it been on that?

[limber hound]

from now its been 6 min

[stoic reef]

it can sometimes take up to 10 minutes if its being slow, so if its still like that in another 4 minutes first try restarting your device and if it still doesnt work then try the stuff in this pin, it fixes infinite elevator issues #🔌technical-help message

[limber hound]

My internet is fine

[stoic reef]

like the pin says, it doesnt matter if your internet is fine. if its a connection issue the problem is your connection to honkais servers specifically, not with your general internet connection

[limber hound]

its finally saying something

[stoic reef]

but it does sometimes freeze and/or be slow, so give it a few more minutes and restart your device first to eliminate other possible issues

[limber hound]

I think its working

[stoic reef]

ah, then yeah it was just being slow

[limber hound]

I was just no patient mb

thx

[stoic reef]

its np, glad its working now

[bitter ravine]

[dapper sundial]

unfortunately it didnt work

back to having to reenter credentials

[stoic reef]

how many times have you had to delete that one key so far?

[dapper sundial]

it's only been one time, i play in the evenings due to work so this is the first login of the day on PC

i'll delete it again i guess

[stoic reef]

ah, well like i said in my last message someone had to do it like 3-4 times before it stayed fixed, but out of curiosity do you have multiple accounts that you switch between?

[dapper sundial]

nope

only one account

aaaand it completely forgot me

welp gotta reenter

[stoic reef]

i gotcha, just checking because someone else said it only happened when they switched accounts, but yeah delete that one key again and keep in mind that you might have to do it 3-4 times before it stays fixed. it should be remembering your credentials though when you tap the hoyoverse logo if all you deleted was the one key i mentioned. if you delete the whole folder then yeah it'll make you type everything again and doesnt fix the issue

[dapper sundial]

yep i deleted only that one key

unfortunately it already had amnesia

[stoic reef]

could try deleting the whole folder i guess, but that'll also revert all your settings back to default so its up to you. but if it doesnt work after another try or two then you'll have to try customer support and see if they have a different solution. its weird though if it doesnt fix it for good eventually cuz its fixed it for other people before so im not sure what it would be at that point

[wary temple]

@stoic reef asking for help sorry ping
#💁gameplay-help message

[stoic reef]

for the fastest resolution you can contact them in game by going to ai chan phone in the bottom right of the main bridge menu and then go to support and then once it opens the support inquiry website in your web browser go to contact CS

they usually repond faster to in game inquiries than emails so that would be the fastest way to contact them

[wary temple]

thank you

[stoic reef]

np and good luck! I hope they deal with it asap

[wary temple]

I hope everyone can just be nice
and thank goodness they are not a minor at least. Not saying it is okay

[stoic reef]

just make sure to describe the full issue and mention that they're using multiple new accounts so they might can try ip blocking since ban evasion is against TOS

Mhmm I wish everyone would just be nice too

[silver urchin]

Hii wanna know about can I play the game in another pc only by copy paste the whole game file to another pc?

[vapid mesa]

You can do that yes, if the launcher can't find the installation files you can manually direct it to the folder

(Hey Iho)

[silver urchin]

Yayy,

okei thanks for the information

[vapid mesa]

[cosmic lion]

First try what Luna said, but by any chance your connection is unstable? The game after some tries will just log you out because of too many attempts, that could be another cause of the issue

[dapper sundial]

no, definitely no trouble with the connection
you wouldnt be seeing me online here in the first place otherwise lol

[cosmic lion]

@vapid mesa @stoic reef

[cosmic lion]

Tbh that doesn't mean much, you can have a unstable connection to just some "sites/servers", my mobile isp is like that, but for HSR only, can log me out most of the time unless I use a VPN,
but yeah try first what Luna said, could just be something corrupted in on the registry

[stoic reef]

Yeah that's true, if your connection to honkai servers specifically are being unstable it'll make you type your credentials again. Could be it in this case since it's not remembering their login after deleting the key

[cosmic lion]

I could be wrong, but didn't the new "save credentials" screen just delete the registry key for you if you select not to save your data?

Could be nice to have it on the faq pin for people that doesn't like to use/enter regedit

[stoic reef]

I never thought of that actually, it's on by default and I haven't tested that and I can't rn cuz I'm in bed but I should test that later

Yeah I wish I could add more to that, but it's like 20 characters under the message limit or something like that so I can't link any more discord messages in it

Could maybe bundle it in with another one but several of them are already multi issue ones so I'm hesitant to do that lol

[cosmic lion]

Yeah, is understandable.
It can get confusing by seeing too many "steps" on the same msg

[stoic reef]

Mhmm, I'll think on it and see if I can think of something that's still easy to read, at least it doesn't happen that often

But I'm heading off, good luck!

[manic sluice]

Heyy. How ya'll doin? Quick question, you guys play HI3 (or other games) on pc but on a bluetooth PS controller? I am planning to buy a PS controller with bluetooth compatible. Any model suggestions? Thankss

[cosmic lion]

Personally I don't recommend playing with a controller via Bluetooth if you want a full "plug n play" experience on PC.
But at least for hi3, the game have support for PS controllers, the issue is that not for all of them (I'm not 100% sura what cause that but probably changes internally from model to model)
You have some ways to "fix/bypass" the issue, that you can see on this pin msg #🔌technical-help message and let you use any controller on the game

The game work fully on xinput, so if you don't mind the different layout, Xbox controllers will work better, but it your choice at the end

[manic sluice]

Actually I managed to connect my ipega tomahawk bluetooth controller to my pc, using xbox360 emu, and i can play HI3 with it. I really want to try a PS controller with a longer battery life. Aight thank you so much for the info

[worldly cipher]

Still no launcher patch yet for Honkai Impact in the HoyoPlay

[mild juniper]

Anyone had a problem with launcher not starting?

[stoic reef]

a few people, try the stuff in this pin #🔌technical-help message

[mild juniper]

Sorry for the late reply and yes it fixed

[stoic reef]

its okay but noice! glad you got back in

[gloomy stream]

Hi, I didn't want to do this, but I need to do it. I'm going to buy a new phone to download the game, but I'm not sure about the minimum requirements for it to work. I looked at this listing (https://honkaiimpact3.hoyoverse.com/m/asia/en-us/news/107341?source=v1) and have been looking at options, but I feel like this listing is a little outdated. Is there an updated list or a guide to see options to purchase a new mobile phone and continue with Hi3? Thank You.

[stoic reef]

yup that list is out of date

please refer to the updated list that came out for part 2 in the pins here #🔌technical-help message

keep in mind that the "compatible" requirements in that list are just that, minimum. they will run the game but to some peoples preferences they cant say the game runs well (as in mid tier graphics at a decent framerate) so keep that in mind when you're looking at SoC's on phones

oh and something else to keep in mind, avoid any phones that use PowerVR graphics because those graphics are incompatible with HI3 and will generally have a ton of bugs/glitches if it even works (you can look up what a phones graphics processor is on this site https://www.gsmarena.com as well as full specs for any mobile phone)

and the storage is the bare minimum, the full install of the game is closer to 30GB these days

[bitter ravine]

34GB

[stoic reef]

yours is 34?

[bitter ravine]

Ye

[stoic reef]

a fresh full install is 31.5 so you might have some event data leftover but yeah i should have said 30+GB you're right (this also isnt counting installing the CN voicepack, just the default JP)

[bitter ravine]

a lot of storage indeed

[stoic reef]

mhmm its a big game these days, though i shouldnt be surprised with how complex the graphics and maps are and it being around 9 years old

[bitter ravine]

Fr, keep on living honkai

https://tenor.com/view/honkai-impact-raiden-mei-kiana-kaslana-honkai-anime-yay-gif-21288128

[silver urchin]

is there a way figure your first login date from hoyolab?
got my account after like 4 months and tried to change the email and they imposed a "Supplemental Data Verification"

good thing they're not asking for transaction id this time

[bitter ravine]

Idk other way

[stoic reef]

not from hoyolab no, the only way to get the exact date is from the screen ningyo just posted

if you started on mobile you can kinda guess by your app install history from the google play store

otherwise you'll have to guess by rememering what the big flashy new character was and then find out that version release date and that'll be close

[silver urchin]

can i login to game during this time?

[bitter ravine]

wdym?

[silver urchin]

like until i verify

[bitter ravine]

u can login i think...

[silver urchin]

it was during the first pokemon event where you train honaki beasts. so prob late 2021

[bitter ravine]

im afraid the protocol its like the delete proces of hoyo acc,when u log again its canceled so i think

[stoic reef]

So you have access to the email it's currently linked to?

[silver urchin]

yes

okay found it

[stoic reef]

Then yeah that's close enough for the start date

[silver urchin]

now the only problem i have is the top up date.
i know it's against the policies ||but i had a friend top up for me and they don't remember when it was||

[stoic reef]

Out of curiosity, because I'm not used to that form showing up when you try to change your email, was your account recently stolen or something?

[stoic reef]

Only way to look that up is payment receipts

[silver urchin]

i lost my email and tried contacting them through another email

[stoic reef]

Ah and you just got it back right? Or is this part of the process of getting it back

[silver urchin]

yes

the first part i mean

[stoic reef]

Okay lol I was just about to ask

Makes sense, but if you have access to the email it's currently linked to you should be able to login to the game and check before changing the email

The exact start date that is

For the top up they'll have to find the receipt for it

[silver urchin]

bruteforcing is another option

or will that get me banned?

[stoic reef]

I don't think so, but I don't know if they have a policy for that since you very recently already went through the account recovery process. Is there some reason you can't login to the game despite having access to the email it's linked to?

[silver urchin]

idk i haven't tried yet. the game is downloading

[stoic reef]

I gotcha, I'd recommend actually logging into it first so you can look up some of that info before changing the email since the more accurate it is the better

[silver urchin]

just checked in another browser.
it seems like I can login just fine with the previous email.
they only ask for the verification when I try to change the mail.

Thanks for the help

[stoic reef]

mhmm, if i had to guess i think your account is under a heightened security status since you just went through the account recovery process. probably making sure any hacker or something cant immediately change it back or something

[silver urchin]

yeah makes sense

[stoic reef]

speaking of which if your account was stolen/hacked i very highly recommend changing your email password and signing it out of all devices that its currently logged into since stealing accounts by first hacking the email is pretty common

[lunar gust]

it'll still work and support HoYoPlay installations btw

just noticed the message

[jolly crag]

[viscid sluice]

[spark brook]

For some reason my game never lets me stay signed in

I don't really mind that much but sometimes it does become a little annoying.

[stoic reef]

try the stuff in this message, its fixed it for most people with that issue #🔌technical-help message

though if after a few times its still doing it might need to contact customer support #how-to-contact-cs

[spark brook]

kk tyy

[stoic reef]

np and i hope it helps!

[untold egret]

can Ipad mini 3 handle Hi3 ?

[bitter ravine]

https://cdn.discordapp.com/attachments/427673685026013184/1214735300757164102/Honkai_Specs_Full-1.png?ex=6678c168&is=66776fe8&hm=94397c8c737cf213bb6396d209520aa30bde00fa7978881f7114d2357f61b512&

[stoic reef]

shouldn't be able to no, that has an A7 processor and the minimum is A10

you can see for yourself in the recommended specs that ningyo just shared

[stoic reef]

[bitter ravine]

[untold egret]

damn my storage is 16GB

is it possible to upgrade more storages ?

[stoic reef]

the storage isnt the reason it cant run the game

even if you got more storage it still wouldnt run the game tbh

[untold egret]

i feel a bit laggy but i still can play

[stoic reef]

are you currently playing on your ipad mini 3?

[bitter ravine]

5fps?

[untold egret]

26 fps

[bitter ravine]

graph the lowest?

[untold egret]

med

[bitter ravine]

lower it

[untold egret]

52 fps now

i couldn't get into p2 city

it got freeze

[stoic reef]

is all this on the ipad mini 3?

or a different device

[untold egret]

ipad mini 3

[stoic reef]

that explains it then

[bitter ravine]

i thought diff smh

[stoic reef]

its below the minimum requirements for when part 2 came out, older stuff can still sometimes work since it was made a long time ago but i wouldnt expect it to run anything new

[untold egret]

damn its down

the game is crashing

maybe i'll buy new device

using ipad to play hi3 maybe good choice ?

[stoic reef]

i would honestly recommend it. that device is below the minimum requirements to play the game nowadays. im honestly surprised its even doing the old stuff but there is no guarantee how long it can keep it up

[untold egret]

i'm considering to ipad pro m1

[stoic reef]

ipads are fine as long as it meets the needed requirements

if it has the m1 chip it should be fine

[wispy ember]

can i get some help please
i tried to login to my account on pc coming from mobile but for some reason the data from mobile cant transfer

[stoic reef]

that means either that you are logging into the wrong server or the wrong account

first please make sure that you have the same server installed on PC as you do on mobile

and if it is the same server then also keep in mind that logging in with a google account on mobile (the google icon) does not mean the same thing as logging in with that gmail email address

[wispy ember]

i see about that gmail and google thing i linked my Google account to my gmail then used thatto login on pc

[wispy ember]

does that eliminate the 2nd outcome?

it has like the same account id too

[stoic reef]

should yeah, but just to double check try logging into the game on your phone, then go to your profile > account > user center, it should auto log you into account.hoyoverse.com where you can check the account security settings to see what email is linked to it

if you see your email address that you were using on PC linked to it then yes you just installed the wrong server on PC. you'll need to uninstall that and install the right one ( you can find the server download links here #🔌technical-help message )

and here is how to identify your server #🔌technical-help message

[wispy ember]

ah i see thanks

[stoic reef]

np!

[silver urchin]

any how you can get the username?

can't even change it

[lunar gust]

no and no

if you don't remember it it's as good as lost

CS won't help you provide the username

[silver urchin]

lmao

okay

[lunar gust]

not knowing the username is usually a red flag of shared/bought account

[silver urchin]

damn, got caught red handed

TheresaKianaBusted

[lunar gust]

which is a ToS violation, also a rule 7 violation

[silver urchin]

hai hai

[vernal wraith]

some how i switched to mouse and keyboard , how to get back to keyboard only

[vernal wraith]

ty

accidentally pushed buttons that changed it, great to know its on settings lol

[hot current]

(not a Huawei user)
Where can I download HI3 in Huawei and can I use my account there? (Sea)

[stoic reef]

for a huawei phone you'd need to manually download the .apk and install it. the links are in the pins

since they dont allow the google play store app to be installed iirc you'll have to manually install the apk but you can use your account there

[hot current]

[next frigate]

Um Why I Can't login via Twitter

[bitter ravine]

hmmm what the text mean? in english

iirc the twiter issue is already fixed

[stoic reef]

mhmm the twitter issue is fixed (unless it started up again)

the text says that its a connection issue so try all the stuff in this pin #🔌technical-help message

@next frigate

[next frigate]

Yo wtf I played on cloudmoon

[bitter ravine]

pls read this #🔌technical-help message

[stoic reef]

tbh i would recommend not playing on cloud gaming apps, some people have gotten banned for using some

[next frigate]

Bro my phone only 32 GB

I must factory reset to install this game

[stoic reef]

im guessing no pc either? but regardless, according to honkai customer support cloud gaming apps are not supported as a way to play the game and in that convo that ningyo posted was someone getting a ban for using cloud gaming so i still would not advise doing it

risky to use and all that

[next frigate]

How about that Chinese Cloud Gaming Service
Like Netease Cloud Gaming
Wait it only has cn server

[stoic reef]

what about it? even if it had every server it is still cloud gaming

[next frigate]

A least my account doesn't vanish to the air
I think My account is being deleted

[stoic reef]

accounts cannot normally get deleted, but what is making you think it is getting deleted?

[next frigate]

It can't login it also happens to pubg m on that cloud gaming

Can't login Twitter

[bitter ravine]

bad network?

[next frigate]

Cloud gaming problems maybe

[stoic reef]

sounds like your connection or their connection is having issues since the error specifically said it was a connection issue and its happening to multiple games on there. but i would recommend to stop trying to play hi3 on that app or at least if you do be mentally prepared that your hi3 account can get banned at any time for violating the terms of service

the issue is that you're playing on hardware that is not yours and sharing your account info with the cloud gaming app because they have access to your saved login data on their hardware. thats a violation of the ToS since account sharing of any kind is forbidden

[next frigate]

I have 2fa anyway

[stoic reef]

2fa is always a good thing to have but it doesnt really mean anything in this specific circumstance (its not the cause of the connection issue and it wont prevent any risk of banning)

[sleek flicker]

hmm why is some audio in HI3 pc doesnt work

like in some part the sfx or music wont play
ex. Chapter XI, APHO lobby music is totally muted
ex.2 while in Part 2 hub world, characters SFX is muted while the music works normally

[cosmic lion]

Probably some assets are corrupted/missing, run a repair and check again those chapters/modes

• PC: on the launcher, ≡ button
• PC/Mobile: on the login screen, 🛠️ button

And check too if you have downloaded the audio files on Ai-phone → Resources

[shut ruin]

Helloo i cant get into my account can someone help

[cosmic lion]

what is your issue? did you get like an error msg?

[shut ruin]

Well i tried to log in with what i thought was the email, and then it said error

So i went to retrieve the account and this is my account

But when i follow through it gives me this message

[cosmic lion]

Account retrieval is only for linking old account to HYV, and there is telling you that the account is already link to HYV.
when was the last time you played the game?

[shut ruin]

I dont know what its linked to thoughh.. i coulda sworn it was linked to the email i tried before because i get emails from ai chan

[shut ruin]

Like May 30th

I think

[cosmic lion]

and what is the error msg that you get when trying to login with HYV?

[shut ruin]

Oh my god i fixed it😭

[shut ruin]

Idek what happened but the first two times it logged me into like a brand new account

[atomic obsidian]

Is it normal, that I keep seeing this filter all the time through the story?

[cosmic lion]

that is because you login in the incorrect server, the GLB client let you connect to NA and EU servers(you can change it on the top-right on the login screen), and your data is link to just 1 server, so if you login to the other will create a new one for just that server

[atomic obsidian]

the soft white borders

[fair lava]

GLB client has both EU and NA, so you might have ended up on the other server

[cosmic lion]

is normal, play the story and you will know why is like that

[atomic obsidian]

ok, one part of me was believing that but it's been like that since last update so I was just wondering xD

thx

[stable surge]

Guys will the game work on my snapdragon 680 with 6gb ram

[stoic reef]

here are the current requirements in this pin #🔌technical-help message

it doesnt look like it will though

its pretty far below the minimum

[cosmic lion]

A friend try to play on a similar device and had multiple crashes on "weekly stuff" but was kinda playable, on part 2 stuff is almost unplayable, and everything was on the lowest setting

@stoic reef hi

[stoic reef]

hihi

[viscid sluice]

It works but, u play on hard left settings. If uk what I mean

I play on 4GB RAM

Expect framings and other low qualities aswell

But technically it works if you're fine with those

[stoic reef]

tbh im still kinda shocked it even works. its like 2 generations below the minimum

guess the old code is still holding out

[viscid sluice]

It even scores nice

[hot current]

If it works, it works

I still remember the time when my old potato phone can handle the game at its first year

[viscid sluice]

I had my days playing on 720*480 in my work lappy

So yea

As long ur fine with low qualities

It works

[stoic reef]

does it still do part 2 stuff?

[viscid sluice]

Mobile yes

Oh wait

The OW ?

[stoic reef]

yeah like the mall/OW stuff

[viscid sluice]

Sloth renders but kinda works

I haven't done it

I tried to some stuff there tho

[stoic reef]

makes sense, some devices even on the minimum SoC crash in the mall, its really a step up from part1 stuff and i think the recommended specs are for all parts of the game at a fully working state so that makes sense

[viscid sluice]

Yep

[stoic reef]

tbh i turned off the part2 bridge on my pc cuz even though it handles it it makes my AMD graphics card sound like its taking flight and i dont want me checking my abyss score to be announced to the whole house lol

(just to clarify, my GPU can handle part 2 fine, but its the sudden increase from the elevator loading screen to the part 2 bridge and my gpu fans work overtime to compensate for that sudden increase in temp)

[viscid sluice]

the only reason why i kept lobby p2 is the bgm

but yea it's laggy as hell

[stoic reef]

makes sense, the lobby music is nice :3

[wide knoll]

what do i do this is my first submission

why is mhy cs so slow 😭

wish they had call feature

and we could sort this live

[stoic reef]

they dont work 24x7 is the biggest reason

but they get to things within 1-3 business days usually (they arent fully staffed on weekends)

[wide knoll]

do i wait a couple hours and try again

[stoic reef]

like the message says, do NOT try again

[wide knoll]

i see

then what am i supposed to do

[stoic reef]

it'll just be a duplicate and slow the whole thing down

[wide knoll]

[stoic reef]

well when did you submit the form initially?

[wide knoll]

OOH

[wide knoll]

10 mins ago

10-15

[stoic reef]

well like i said a few messages ago, they typically process things within 1-3 business days which is a lot faster than most of the video game customer support i've had to deal with over the years which can take a week or two at least. but the only thing you can do is wait until you hear back from them

[wide knoll]

so even if it says submission failed, it went thru?

[stoic reef]

and that was the very first time you clicked on the link to do that form right?

or did you half fill it out earlier or anything like that?

[wide knoll]

mhm

i didnt half fill it

[stoic reef]

then might have been a connection issue i guess, you can always try it one more time but dont try it more than one more time

[wide knoll]

hmm i see

[stoic reef]

and if theres an additional info box just say that you tried to fill it out earlier and it said submission failed and apologize if there are duplicates, that way they will know to look for any duplicates

[wide knoll]

bro i just want to get my accounts back

welp

[stoic reef]

well assuming all the info provided is accurate you'll get it back once they finish verifying you're the original genuine account owner

[wide knoll]

alright

thanks

[stoic reef]

np, but yeah just keep in mind they dont work 24x7 and they do have to rope in other teams (like the payments department and so on) to verify different things so it probably wont be today but who knows, maybe its a slow day and they'll get it done real quick but typically its 1-3 business days

[lunar gust]

if it didn't say "success" and provide you with Case No., then it didn't

there is also a big green checkmark

can't miss it

[tropic forge]

How can i fix this?

[stoic reef]

can you click check details and send a screenshot of that?

[tropic forge]

I somehow managed to fix it (for now) after clicking retry for the 5th time it started downloading game assets

[stoic reef]

i gotcha, sounds like a connection issue or an unzipping issue, usually those are a connection issue so if it happens again you can click check details and if it gives any kind of HTTP error or something like that try the connection issue stuff in this pin #🔌technical-help message

if its something else then you can ask again in the future and we can try to find the problem

[tropic forge]

Alright thank you a lot

[stoic reef]

np

[tropic forge]

Now it keeps saying connection failed? My wifi is really good on my mobile

[stoic reef]

then yeah theres a connection issue, it doesnt matter if your internet is fine because the issue isnt with your general internet connection, its with your connection to honkais servers specifically. try all the stuff in that pin i linked earlier it fixes it

[half sonnet]

Hello. Does anyone know when Honkai is coming to mohoyo's new luncher?

It says "soon" but how soon?

[bitter ravine]

idk 2/3 patch imo

[stoic reef]

There's no info on when

[half sonnet]

nooooo

[half sonnet]

fr

[wraith grail]

need help, so i got a new laptop and i tried downloading hi3 on it, everything seemed well until it didn't have an sea region selection-

nvm, i think i downloaded the wrong one

[bitter ravine]

Smh

[bitter ravine]

smh

[lean brook]

my sea game launcher keeps requesting for credentials upon start up, any fix for this?

[bitter ravine]

after a few times still doing it might need to contact customer support #how-to-contact-cs

i remember luna gives some option other then this but i kinda dont have the link to that text

[stoic reef]

Deleting this registry key in this message has fixed it for some people but yeah like ningyo said if it doesn't work you'll need to contact customer support #🔌technical-help message