#Game Freeze and Crash
8 messages Β· Page 1 of 1 (latest)
Hi it seems that the problem is not leaving any info in the logs. In order for us to know what is going on,
we need you to play again until you reach another crash.
If you reach another freeze/crash, please open your Task manager BEFORE closing the game (you can do so by pressing CTRL+Shift+Enter or by looking it up in the Windows menu). Inside the Task manager, please head over to the Processes tab (or, if you don't see the tab, click on the "More details" toggle), locate TemtemSwarm.exe and expand the group. You'll see TemtemSwarm and UnityCrashHandler there. Right-click TemtemSwarm and select the "Create dump file" option from the drop-down menu.
Once you do this, you'll get a pop-up informing you that the dump is being creating. This can take a bit. Once it finishes, the pop-up will let you know where the dump is located, with the option to locate the file. Please open the file location, and send us the file in question. It's a very big file (6gb aprox) you can upload it to google drive or something similar and when we have it downloaded you can delete it.
Thank you so much and sorry for all the hassle!
I've requested access to the folder π
should be possible now
I have been able to download and secure the dump, thank you very much. You can now delete it.
We'll investigate this tomorrow.