#Pretendo trying to renew

1 messages · Page 1 of 1 (latest)

queen fiber
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Hi, i already canceled my PN suscription but every day tries to renew and pull momey from my debit card

vestal obsidian
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This is a payment issue, which only @tribal elm can resolve I'm pretty sure.

queen fiber
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Okay

tribal elm
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Hi, just saw this, sorry for the delay. I checked in on this on Stripe's side, and Stripe is reporting that it was not cancelled until yesterday? Stripe's logs show that the subscription started on April 11th without issue, then on May 12th when it tried to renew it failed. Stripe attempts charges multiple times after a few days, as a bit of buffer time for people, which is what I'm seeing here. It tried again on the 18th, then the 24th, then the 29th, then yesterday, and after it failed yesterday it was automatically cancelled. The logs don't indicate that it was cancelled prior to this, but it's definitely cancelled now and there were no charges outside of the one in April