#Install error

29 messages · Page 1 of 1 (latest)

muted bough
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Hello!
My friend has a problem: When he opens Olympus (this is his first download), it freezes at the beginning and then closes.
It won't download. What could be the problem, and how can I fix it?

dull mortar
muted bough
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The problem is that Olympus doesn't even want to open the installer. Everything just crashes and closes.

muted bough
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windows

dull mortar
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probably try manually reinstalling then event viewering

lucid craneBOT
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Olympus is having a problem and needs to be manually reinstalled.
Here are the steps explaining how to do so:

  • Download the latest Olympus stable build. You can find it here.
  • Open the zip file you just downloaded. Go to the folder inside it, and open the dist.zip inside.
    • Those are the new Olympus files.
  • Press Windows+R. Type in %appdata%\Olympus and press Enter.
    • If you do not have a Windows key, right click the Start logo, and click on "Run".
    • Those are the old Olympus files.
  • Delete all the old Olympus files, and replace them with the new Olympus files.
    • If done correctly, all the new files should be in the same place as the old files, except that they're newer.
  • Launch Olympus.
    The reinstall should now be complete. You can verify that by clicking on "Options & Updates".
muted bough
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We've already tried reinstalling it about 30 times, but nothing helps, it just crashes

dull mortar
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yeah but did you follow the instructions in the command

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anyway, open event viewer, click windows logs, click applications, and screenshot any error from olympus

muted bough
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The %appdata%\Olympus folder is empty

dull mortar
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you can paste the files in anyway (presumably)

muted bough
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Do I need to put the downloaded "dist.zip" folder into the %appdata%\Olympus folder?

dull mortar
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i assume you should extract it

muted bough
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You sent the text "open the Olympus zip file," but it downloads an .exe file. What zip file are you talking about?

(You should know, I don't know English well, I apologize if I don't understand you in some places, I use a translator)

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oh sorry

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i see

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wait

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THANK YOU VERY MUCH! Please forgive me for wasting your time!!

dull mortar
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wha

muted bough
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Everything works now

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Thank you

dull mortar
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cool

muted bough
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Not everything...

image.png
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There is no versions of everest

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What should i do ?

dull mortar
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are you in russia

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enable api mirror in options

muted bough