#Failed updates

36 messages · Page 1 of 1 (latest)

hidden ferry
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it has been failing to update jungle helper and the big reveal for like 3 weeks now, and now under dragon thing too

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and there's apparenty no reason of why

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it just arbitrarily chose that those three wouldn't update and they fail to update no matter when I do it

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what is the reason

lethal tuskBOT
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If you have crashed, and are on Everest Core, there will be a log in the CrashLogs folder, which contains extra information that the regular logs do not. The Core crash handler will tell you the file name, and give you the option to open the folder.

Otherwise, in order to get Everest logs, open Olympus, and:

  • Press the "Manage", under the "Installations" panel on the main menu
  • Press "Browse" to open the Celeste folder
  • Send the log.txt file from that folder (not the error_log.txt or any log from LogHistory)

Note, on both Everest versions, there are older logs in the LogHistory folder inside the Celeste folder, but these are not the relevant logs. The most recent one is directly in the Celeste folder (and in CrashLogs for Core users), and not in any other folders.

Everest logs contain paths to certain files and folders in your system (e.g.: active helpers) to help with diagnosing problems. Remember to censor any usernames in log files before uploading them.

hidden ferry
abstract blaze
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did you restart the game? the log has to be from after you try to update

hidden ferry
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let me try to update again

hidden ferry
abstract blaze
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yea probably didn't need to use the whole slash command in this case lol

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just habit

hidden ferry
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now the underdragon dec updated

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but jungle helper and big reveal still fail

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which are the two that have been failing forever

abstract blaze
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it's the funny "being used by another process" thing

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unfortunately i have no idea how to find out what said other process is

hidden ferry
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I don't have lonn or ahorn open nor have I opened them today

abstract blaze
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actually i do know of one way but it requires an external program

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in this program you'd want to use Find > Find Handle or DLL... and then type in the filepath (or part of it, it should probably suffice just to use the zip name)

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and fingers crossed it should tell you what currently has those files open

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if you don't want to go through all that trouble a pc restart might help

hidden ferry
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I've tried that before, it doesn't catplush

abstract blaze
hidden ferry
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is there any logical explanation for what might be using the files

abstract blaze
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but yea as a random example

image.png
abstract blaze
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maybe some antivirus thing

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i also occasionally have random "used by another process" errors when i have this automatic backup program running but that's a lot more sporadic

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but yeah it could be like anything

hidden ferry
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might be worth it to just download them manually ig

abstract blaze
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worth a try i guess

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but yeah the process explorer thing is the only thing i know of to actually figure out the issue, short of closing random processes which i would. not recommend

hidden ferry
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I'll check the program later, thanks