#pinned-troubleshooting

1 messages · Page 1 of 1 (latest)

safe yarrow
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@here Check this thread if you're encountering issues.

safe yarrow
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If the branches still are not visible you may need to clear your Steam download cache. To do this, click "Steam" in the upper left hand corner, settings, downloads, and then "Clear Steam download cache". It should restart steam where you'll have to log back in.

safe yarrow
safe yarrow
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Also check to see if your version of Windows is outdated, updating your Windows seems to fix the fatal error for quite a few folks.

Common fixes here:
https://docs.google.com/document/d/1o8xsbfZKesdLpvViUdnYwVkG2SiqEuFkw8W3qslI7V0/preview?pru=AAABcu_-xeU*OQUsVqcB068eLF2ldxAuYw#heading=h.jw95dufthf9c

safe yarrow
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If you're encountering a "Launch Error - Easy Anti-Cheat is not installed" simply verify your game files.

You can do so by right clicking The Isle in your Steam library > left click properties > local files > verify integrity of game cache.