#🔧-legacy-troubleshooting-🔧 | The Isle Official Discord | Page 34

amber tide May 18, 2019, 3:46 PM

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Click on your taskbar on the bottom right and look for "Nvidia Geforce Experience"

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The update for your driver will show up for whatever os you're using

vague sinew May 18, 2019, 3:47 PM

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📎 image0.jpg

amber tide May 18, 2019, 3:48 PM

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that's not what I said to do

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Click on your taskbar on the bottom right and look for "Nvidia Geforce Experience"

vague sinew May 18, 2019, 3:48 PM

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that

amber tide May 18, 2019, 3:48 PM

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Never mentioned googling anything

vague sinew May 18, 2019, 3:49 PM

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📎 image0.jpg

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ok

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did not show anything

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@amber tide

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?

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what I fasso to getting nervous fear and anxious never vo can play the isleee crying

amber tide May 18, 2019, 3:52 PM

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You need to update your windows version before you can update the driver for the graphics card

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You need to basically update everything on your computer

neat thorn May 18, 2019, 3:53 PM

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Download this, it's GeForce Experience. After install, it should check for driver update. https://www.geforce.com/geforce-experience/download

Download GeForce Experience | NVIDIA | GeForce

GeForce Experience automatically notifies you of driver updates and installs with one click, ensuring you always have the latest NVIDIA drivers and PC game settings.

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After you update Windows

vague sinew May 18, 2019, 3:54 PM

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how can I bind my windows

amber tide May 18, 2019, 3:54 PM

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Open up "Windows Update"

vague sinew May 18, 2019, 3:54 PM

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?

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Someone tells me where I upgrade without windows I do not have any computer

amber tide May 18, 2019, 3:55 PM

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You're not making any sense at all.

neat thorn May 18, 2019, 3:56 PM

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Windows Update

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They are Portugese

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Language barrier

vague sinew May 18, 2019, 3:57 PM

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windows update where ta ta?

amber tide May 18, 2019, 3:57 PM

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Pressione a tecla do Windows no seu teclado e digite "Windows Update"

vague sinew May 18, 2019, 3:58 PM

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📎 image0.jpg

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that?

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<@&505047238674874368>

amber tide May 18, 2019, 3:59 PM

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yes

vague sinew May 18, 2019, 3:59 PM

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and now?

amber tide May 18, 2019, 3:59 PM

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update it

neat thorn May 18, 2019, 3:59 PM

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Check for updates

amber tide May 18, 2019, 4:00 PM

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Clique no botão verificar se há atualizações

vague sinew May 18, 2019, 4:00 PM

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ok

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pronto ja verifiquei

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e afgora

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📎 image0.jpg

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OK
Okay, I checked it
and now

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@amber tide

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<@&505047238674874368>

neat thorn May 18, 2019, 4:02 PM

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Download and run this: https://www.geforce.com/geforce-experience/download

Download GeForce Experience | NVIDIA | GeForce

GeForce Experience automatically notifies you of driver updates and installs with one click, ensuring you always have the latest NVIDIA drivers and PC game settings.

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This will check for GPU nVidia updates automatically

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To be sure you get the right one this time

vague sinew May 18, 2019, 4:02 PM

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OK

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P

📎 image0.jpg

amber tide May 18, 2019, 4:03 PM

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yes

vague sinew May 18, 2019, 4:04 PM

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JA CAME CLICK ON IT?

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?

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📎 image0.jpg

neat thorn May 18, 2019, 4:06 PM

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Yes, install

vague sinew May 18, 2019, 4:06 PM

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OK

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THANK YOU, YOU ARE HAVING PATIENCE

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It's loading

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📎 image0.jpg

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/??

amber tide May 18, 2019, 4:09 PM

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Create an account

vague sinew May 18, 2019, 4:09 PM

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OK

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📎 image0.jpg

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I'm sending a photo

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ae

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@amber tide

amber tide May 18, 2019, 4:12 PM

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So go to drivers and download the latest one that pops up from there

vague sinew May 18, 2019, 4:13 PM

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ok

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📎 image0.jpg

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???

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is going down

amber tide May 18, 2019, 4:13 PM

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let it download and update..

vague sinew May 18, 2019, 4:14 PM

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ok

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Iowered and now?

amber tide May 18, 2019, 4:16 PM

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Try opening the isle now

vague sinew May 18, 2019, 4:16 PM

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P

📎 image0.jpg

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finished?

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@amber tide

amber tide May 18, 2019, 4:17 PM

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If it's giving you more updates to do, then download them all

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Bata no botão de instalação expressa

vague sinew May 18, 2019, 4:18 PM

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express installation and custom installation

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ok

amber tide May 18, 2019, 4:18 PM

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Bata no botão de instalação expressa

vague sinew May 18, 2019, 4:19 PM

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ok

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📎 image0.jpg

amber tide May 18, 2019, 4:20 PM

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👍

vague sinew May 18, 2019, 4:20 PM

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and now?

amber tide May 18, 2019, 4:20 PM

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Wait for it to finish... when it's finished and there's nothing else, Open up The Isle

vague sinew May 18, 2019, 4:26 PM

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When you have finished an update to restart it

amber tide May 18, 2019, 4:26 PM

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Yes restart your computer

vague sinew May 18, 2019, 4:27 PM

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📎 image0.jpg

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restart

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already

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and now?

amber tide May 18, 2019, 4:27 PM

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open up isle

vague sinew May 18, 2019, 4:28 PM

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It worked aaaaaaaaaaaaaaaaaaaa thanksoooo

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It worked aaaaaaaaaaaaaaaaaaaa thanksoooo

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v

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It worked aaaaaaaaaaaaaaaaaaaa thanksoooo

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THX

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thx

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thx

amber tide May 18, 2019, 4:28 PM

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Sounds good, glad we could help

vague sinew May 18, 2019, 4:28 PM

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ai love you

amber tide May 18, 2019, 4:28 PM

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Enjoy the game!

vague sinew May 18, 2019, 4:28 PM

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thx

honest arrow May 18, 2019, 5:27 PM

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@amber tide i can now play on some servers but still some of them are inaccessible

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@amber tide no wait it worked once but after i started the game a second time the server i was playing on didn't work anymore

amber tide May 18, 2019, 5:36 PM

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What happens exactly?

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@honest arrow

honest arrow May 18, 2019, 5:37 PM

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the same thing i told you last time

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but i just read something on steam and it says that if i lower the max ping setting maybe it will work

amber tide May 18, 2019, 5:42 PM

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I don't think that'll help with your issue, but you can try it and let me know

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Please provide your pc specs, follow this gif to find out how to get them and paste it here
https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

honest arrow May 18, 2019, 5:45 PM

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yeah you're right

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it doesn't work

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Computer Information:
Manufacturer: To Be Filled By O.E.M.
Model: To Be Filled By O.E.M.
Form Factor: Desktop
Touch Input Detected

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Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD FX(tm)-6300 Six-Core Processor
CPU Family: 0x15
CPU Model: 0x2
CPU Stepping: 0x0
CPU Type: 0x0
Speed: 3492 Mhz
6 logical processors
3 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

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Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

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Video Card:
Driver: Radeon(TM) RX 460 Graphics
DirectX Driver Name: aticfx32.dll
Driver Version: 22.19.677.257
DirectX Driver Version: 22.19.677.257
Driver Date: 9 22 2017
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: Radeon(TM) RX 460 Graphics
VendorID: 0x1002
DeviceID: 0x67ef
Revision: 0xcf
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 23.54" x 13.23" (26.97" diag)
59.8cm x 33.6cm (68.5cm diag)
Primary Bus Type Not Detected
Primary VRAM: -2048 MB
Supported MSAA Modes: 2x 4x 8x

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Sound card:
Audio device: Altoparlanti (Realtek High Defi

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Memory:
RAM: 16340 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 952901 Mb
Largest Free Hard Disk Block: 478012 Mb
OS Install Date: gen 01 1970
Game Controller: None detected
VR Headset: None detected

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@amber tide here you go

amber tide May 18, 2019, 5:51 PM

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Your graphics card is below the minimum requirements

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and also needs to be updated big time

honest arrow May 18, 2019, 5:52 PM

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about the graphic card i played the game some time ago with it and it worked

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maybe i have to update it

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actually i need to update it

amber tide May 18, 2019, 5:52 PM

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Yes it might have worked a while ago but new updates to the game/windows/steam make it invalid over time, you're lucky you were able to play with it before honestly

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But the driver is also wildly out of date by 2 1/2 years

honest arrow May 18, 2019, 5:53 PM

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dayum

amber tide May 18, 2019, 5:53 PM

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You can try updating the driver and see if it'll work after that, but it's below the minimum requirements for the game meaning if it ever worked, it won't work for long

honest arrow May 18, 2019, 5:53 PM

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ok, thank for the help

amber tide May 18, 2019, 5:53 PM

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You're welcome 😃

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Sorry it wasn't good news though

honest arrow May 18, 2019, 5:58 PM

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no problem

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i'll get a new graphic card

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if it doesn't work

neat thorn May 19, 2019, 1:37 AM

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@vast junco No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

young badger May 19, 2019, 4:10 PM

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anyone know how to fix the fatal error crashes?

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i can get into game for a bit then it crashes

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i have no mods installed

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and ive reinstalled the game

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Gtx 1080ti
i7 8700k

amber tide May 19, 2019, 4:13 PM

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Please provide your pc specs, follow this gif to find out how to get them and paste it here
https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

young badger May 19, 2019, 4:16 PM

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Computer Information:
Manufacturer: CMS Computers Ltd
Model: 7200-5409B
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0xa
CPU Type: 0x0
Speed: 3696 Mhz
12 logical processors
6 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 1080 Ti
DirectX Driver Name: nvldumd.dll
Driver Version: 26.21.14.3064
DirectX Driver Version: 26.21.14.3064
Driver Date: 5 5 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 120 Hz
DirectX Card: NVIDIA GeForce GTX 1080 Ti
VendorID: 0x10de
DeviceID: 0x1b06
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.91" x 11.77" (23.98" diag)
53.1cm x 29.9cm (60.9cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 11263 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (HyperX Cloud Revolver

Memory:
RAM: 16324 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 2383972 Mb
Largest Free Hard Disk Block: 1747837 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
VR Headset: None detected

amber tide May 19, 2019, 4:18 PM

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Go to your Steam folder - Common - The Isle - The Isle - Binaries - Win64 - TheIsle-Win64-Shipping.exe
Run the shipping exe

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Let me know if it still crashes after that

young badger May 19, 2019, 4:19 PM

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ok ill let you know

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thankiies

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well its working so far

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altho it was crashing when i was in a pack of like 15 utahs

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on my own it seems fine

amber tide May 19, 2019, 4:30 PM

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Sounds good, use the shipping.exe for now and whenever it happens you can report back 😄

young badger May 19, 2019, 4:34 PM

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okies 😄 thankies

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oh nvm

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it crashed lmao

amber tide May 19, 2019, 4:50 PM

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Ok give me a sec

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Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

young badger May 19, 2019, 4:56 PM

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ill let you know how it goes my guy 😃

amber tide May 19, 2019, 5:18 PM

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I’m assuming it’s going pretty good so far

young badger May 19, 2019, 5:21 PM

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wasnt so bad

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came off for now

amber tide May 19, 2019, 5:23 PM

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Sounds good!

honest river May 19, 2019, 5:36 PM

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ive got a problem alt tabbing in and out of the game it keeps freezing for like 20 second before getting back up again im using an amd cpu is that the cause of the problem ? or is there a fix

amber tide May 19, 2019, 5:38 PM

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Please provide your pc specs, follow this gif to find out how to get them and paste it here
https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

honest river May 19, 2019, 5:43 PM

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Computer Information:
Manufacturer: To be filled by O.E.M.
Model: To be filled by O.E.M.
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD FX(tm)-8350 Eight-Core Processor
CPU Family: 0x15
CPU Model: 0x2
CPU Stepping: 0x0
CPU Type: 0x0
Speed: 4013 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 1050 Ti
DirectX Driver Name: nvldumd.dll
Driver Version: 24.21.13.9882
DirectX Driver Version: 24.21.13.9882
Driver Date: 7 30 2018
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 1050 Ti
VendorID: 0x10de
DeviceID: 0x1c82
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.51" x 11.54" (23.50" diag)
52.1cm x 29.3cm (59.7cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 4095 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 8090 Mb

#

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 399384 Mb
Largest Free Hard Disk Block: 68347 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
VR Headset: None detected

amber tide May 19, 2019, 5:43 PM

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Your graphics card is way out of date

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Update that and it should fix it

honest river May 19, 2019, 5:45 PM

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k thanks 😄

young badger May 19, 2019, 5:50 PM

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@amber tide happened again lmfao

amber tide May 19, 2019, 5:50 PM

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That’s really weird, hmmm give me a few

young badger May 19, 2019, 5:50 PM

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okie dokie

amber tide May 19, 2019, 5:54 PM

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) Go to Control Panel --> System --> Advanced System Settings. On the "Visual Effects" tab, select “Adjust for best performance"

Ensure your desktop scaling (DPI) within windows is at 100% (not 125%, 150%).

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Reboot the computer and let’s try again

young badger May 19, 2019, 5:57 PM

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how do i do the dpi thing?

amber tide May 19, 2019, 5:57 PM

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By the way, has this ever happened before or has it always crashed since playing the game

young badger May 19, 2019, 5:57 PM

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its only started today

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sadly

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No idea why, all of a sudden just started crashing alot

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oh, still crashiing

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i really dont understand this

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oh i cant even load the game now

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lmfao

amber tide May 19, 2019, 6:10 PM

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Did you update something today?

young badger May 19, 2019, 6:10 PM

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no

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it started crashing for literally no reason

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then i updated after

amber tide May 19, 2019, 6:11 PM

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Hmm, I’m out of ideas, let me do some research but maybe @neat thorn has some ideas

young badger May 19, 2019, 6:11 PM

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altho

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after the first crash

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i got a blue screen

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which i fixed

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Image result for blue screen less than or equal
Symptom 1: “IRQL NOT LESS OR EQUAL

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this

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📎 unknown.png

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like literally

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i load a server

amber tide May 19, 2019, 6:16 PM

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Press the [Windows]+[R] keys on your keyboard to bring up the Run command.
In the "Run" command box, type in dxdiag and press <Enter>. The DirectX Diagnostic Tool pop-up window should appear.
Click on "Save all Information."
Save the information to your Desktop, copy/paste the info here in bits

young badger May 19, 2019, 6:18 PM

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are you sure?

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there is ALOT of stuff here

amber tide May 19, 2019, 6:20 PM

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Yeah

young badger May 19, 2019, 6:20 PM

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Oh hold on

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I actually logged in

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wut3

amber tide May 19, 2019, 6:20 PM

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It works hahaha

young badger May 19, 2019, 6:21 PM

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I updated a PC driver

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And now its like

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"Lol it's going to work now"

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how does updating an intel (r) internet driver fix this

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nani the fook

amber tide May 19, 2019, 6:23 PM

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Hmmm I figured they were all up to date since your graphics driver was, shouldn’t have assumed

young badger May 19, 2019, 6:23 PM

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im so confused

amber tide May 19, 2019, 6:23 PM

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Having all of the drivers up to date affects a lot

young badger May 19, 2019, 6:23 PM

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that was literally the only thing that wasnt

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the intel thing

amber tide May 19, 2019, 6:23 PM

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Yeah that one is a big one

young badger May 19, 2019, 6:23 PM

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lmfao

amber tide May 19, 2019, 6:23 PM

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Well that’s my bad for making you jump through the hoops haha

young badger May 19, 2019, 6:23 PM

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all good

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love

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my utha died in a bush tho

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pepeHands1

amber tide May 19, 2019, 6:24 PM

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Oof

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Well now you can at least play

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😋

young badger May 19, 2019, 6:24 PM

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for now

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xd

amber tide May 19, 2019, 6:24 PM

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I can almost guarantee it’ll be fine now

young badger May 19, 2019, 6:24 PM

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now i have to run all the wau back to the port

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fml

amber tide May 19, 2019, 6:25 PM

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Lol

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Well good luck!

young badger May 19, 2019, 6:25 PM

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thankies

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thanks for the help btw 😃

amber tide May 19, 2019, 6:25 PM

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😉

young badger May 19, 2019, 7:15 PM

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@amber tide guess what LUL

amber tide May 19, 2019, 7:16 PM

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dondiFrown

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I’m almost home and I’ll be able to throw solutions at you to try

young badger May 19, 2019, 7:18 PM

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ok

amber tide May 19, 2019, 7:34 PM

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Okay have you been using the shipping.exe?

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Try running the Isle in Windowed Fullscreen mode.
IF you're running in Fullscreen mode already, try Windowed mode

neat thorn May 19, 2019, 7:34 PM

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Lower your shadow settings in the graphics part.

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As low as you can.

fair oriole May 19, 2019, 7:39 PM

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My friend who recently bought the isle is unable to join any server with v3 as the map, any known fixes?

amber tide May 19, 2019, 7:40 PM

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If you can get him to post here that would be great as we need more specific info from him

fair oriole May 19, 2019, 7:40 PM

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@latent cedar

amber tide May 19, 2019, 7:40 PM

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We need his full specs that he can get from this gif and paste it here
https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

young badger May 19, 2019, 7:41 PM

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i think i found the solution

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i tried a dif server

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no issues

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think

amber tide May 19, 2019, 7:41 PM

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well let us know how it works out, but you can also try both of the options me and lethalbacon have posted so you can try to play on that one server

latent cedar May 19, 2019, 7:42 PM

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Okay give me one moment to do this

amber tide May 19, 2019, 7:42 PM

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Try running the Isle in Windowed Fullscreen mode.
IF you're running in Fullscreen mode already, try Windowed mode

Lower your shadow settings in the graphics part.
As low as you can.

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@young badger

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Sounds good Wiggly!

young badger May 19, 2019, 7:43 PM

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apparently official servers seem to work xd

amber tide May 19, 2019, 7:44 PM

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Haha 😉

latent cedar May 19, 2019, 7:47 PM

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Okay here are my specs

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Computer Information:
Manufacturer: Micro-Star International Co., Ltd.
Model: GL62 6QF
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
CPU Family: 0x6
CPU Model: 0x5e
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 2592 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 960M
DirectX Driver Name: nvldumd.dll
Driver Version: 24.21.13.9901
DirectX Driver Version: 24.21.13.9901
Driver Date: 8 13 2018
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 960M
VendorID: 0x10de
DeviceID: 0x139b
Revision: 0xa2
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 13.54" x 7.60" (15.51" diag)
34.4cm x 19.3cm (39.4cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 2047 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 16232 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 934861 Mb
Largest Free Hard Disk Block: 215933 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

#

But the issue I have is whenever I enter a server with the Isle V3 map, I load just fine and come into the server, but I don't get any menu to come up. I just stare at the night sky and some land below, all working properly with really goodd framerate

#

@amber tide

#

I'm having steam verify file integrity to see if that works

amber tide May 19, 2019, 7:53 PM

#

Your graphics driver is out of date but you can try this fix:

#

Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

#

Try that after updating your graphics driver

latent cedar May 19, 2019, 7:54 PM

#

Got it

tepid saffron May 19, 2019, 7:57 PM

#

Is anybody having an issue where their game freezes for about a half second every once in a while? Idk if it is because of AI spawning or for some other reasons, but every once in a while, my game freezes, but you can still move your dino because you can end up tripping or stumbling over a rock while freezing.

amber tide May 19, 2019, 7:57 PM

#

That is AI spawning

tepid saffron May 19, 2019, 7:57 PM

#

Thank fuck.

amber tide May 19, 2019, 7:58 PM

#

😉

#

However if you play for an extended period of time, there sometimes is a slight memory leak which is fixed by restarting The Isle, but it would only happen after HOURS

tepid saffron May 19, 2019, 8:00 PM

#

By memory leak, you mean laggy frames? Yeah, I get that.

amber tide May 19, 2019, 8:00 PM

#

Yeah

latent cedar May 19, 2019, 8:03 PM

#

Oh okay, so if that happens, I just need to wait until the AI are all spawned in?

amber tide May 19, 2019, 8:04 PM

#

His question isnt related to your issue

latent cedar May 19, 2019, 8:04 PM

#

Oh woops 😐

amber tide May 19, 2019, 8:04 PM

#

😃

#

When AI spawns in, it freezes for a second and goes back to normal

latent cedar May 19, 2019, 8:28 PM

#

It works! Thanks @amber tide

amber tide May 19, 2019, 8:28 PM

#

Sounds great! Glad I could help 😉

bitter iris May 19, 2019, 9:29 PM

#

guys, i get brutal freezes for the first 10 minutes after i start my game, it freezes for 20 secs, then it works fluently again, and repeat. during the time of the freeze the dino keeps on walking in the direction i was walking before, so sometimes it just keeps on going straight for the freeze, walking off a cliff. after about 10 minutes the freezes stop and it works fluently for the rest of the gaming session. This only happens for the Isle.
i reinstalled the game, updated my drivers (geforce 1080ti, ryzen1700x) still happens. anyone experienced this too?

amber tide May 19, 2019, 9:30 PM

#

Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

bitter iris May 19, 2019, 9:33 PM

#

wow that was fast, will try that, thanks a lot 😃

amber tide May 19, 2019, 9:33 PM

#

Let me know how it goes, have a few more things for you to try if that doesn't fix it 😄

bitter iris May 19, 2019, 9:34 PM

#

thats really kind, thank you! took me a while to find "change folder and search options" 😄

amber tide May 19, 2019, 9:34 PM

#

😉

bitter iris May 19, 2019, 9:36 PM

#

i am not able to find the white search bar after activating "show hidden files"

amber tide May 19, 2019, 9:37 PM

#

The search bar at the bottom of your screen

#

Where you search for folders/files on your computer

bitter iris May 19, 2019, 9:38 PM

#

you dont mean in the explorer window?

#

cause i cant get it to show up on the taskbar

#

oh sorry

amber tide May 19, 2019, 9:39 PM

#

You got it?

bitter iris May 19, 2019, 9:40 PM

#

i got it, i gotta open it by going on "search"

#

i thought it ought to appear automatically

#

ok i got it

#

"the Isle" folder is now empty

amber tide May 19, 2019, 9:41 PM

#

Okay restart the isle

bitter iris May 19, 2019, 9:42 PM

#

kk

#

just joining a server now?

amber tide May 19, 2019, 9:42 PM

#

yep

bitter iris May 19, 2019, 9:46 PM

#

seems to work for now

#

anything else i gotta do? can i reactivate autorecord and stuff?

amber tide May 19, 2019, 9:46 PM

#

You should be all good to go now

bitter iris May 19, 2019, 9:47 PM

#

thanks a lot mate, just imagine i buy you a beer 😄

amber tide May 19, 2019, 9:47 PM

#

Hahaha, getting you back on the game is good enough!

bitter iris May 19, 2019, 9:53 PM

#

this really seems to have worked.. thanks! so.. the folder i deleted wasnt deleted by reinstalling the game i presume?

amber tide May 19, 2019, 9:53 PM

#

Nope

bitter iris May 19, 2019, 9:56 PM

#

nvm it just happened again :S

amber tide May 19, 2019, 9:57 PM

#

Please provide your pc specs, follow this gif to find out how to get them and paste it here
https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

bitter iris May 19, 2019, 10:00 PM

#

i can repost it in english if you need

amber tide May 19, 2019, 10:00 PM

#

Please 😄

bitter iris May 19, 2019, 10:02 PM

#

Computer Information:
Manufacturer: System manufacturer
Model: System Product Name
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen 7 1700X Eight-Core Processor
CPU Family: 0x17
CPU Model: 0x1
CPU Stepping: 0x1
CPU Type: 0x0
Speed: 3394 Mhz
16 logical processors
8 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

V

#

ideo Card:
Driver: NVIDIA GeForce GTX 1080 Ti
DirectX Driver Name: nvldumd.dll
Driver Version: 25.21.14.1967
DirectX Driver Version: 25.21.14.1967
Driver Date: 3 17 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 165 Hz
DirectX Card: NVIDIA GeForce GTX 1080 Ti
VendorID: 0x10de
DeviceID: 0x1b06
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 2560 x 1440
Desktop Resolution: 2560 x 1440
Primary Display Size: 20.75" x 11.65" (23.78" diag)
52.7cm x 29.6cm (60.4cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 11263 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Kopfhörer (HyperX Virtual Surro

Memory:
RAM: 16316 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 2383973 Mb
Largest Free Hard Disk Block: 1907320 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
VR Headset: None detected

amber tide May 19, 2019, 10:04 PM

#

Your video card is out of date btw

bitter iris May 19, 2019, 10:05 PM

#

you mean the driver?

#

i just realised.. i downloaded it but didnt install

amber tide May 19, 2019, 10:05 PM

#

Make sure all drivers are updated

bitter iris May 19, 2019, 10:06 PM

#

yeah doing that rn, thanks

#

i installed it and now back ig

amber tide May 19, 2019, 10:09 PM

#

Make sure all the drivers are good and up to date, including windows update

bitter iris May 19, 2019, 10:25 PM

#

it looks promising now, i really seem to have forgotten to update my video card

#

i checked the other drivers and windows update

amber tide May 19, 2019, 10:26 PM

#

Okay, fingers crossed

bitter iris May 19, 2019, 10:34 PM

#

it looks really good.. i cant say for sure but it didnt happen this time. thanks a lot for your time!

amber tide May 19, 2019, 10:35 PM

#

Sounds great! Glad I could help

humble venture May 20, 2019, 3:24 AM

#

All low settings. Sound off. AMD processor. I keep freezing on loading for a minute or two. Might be issues loading the world?

#

I also freeze upon loading sound/turning it up again.

amber tide May 20, 2019, 3:25 AM

#

Please provide your pc specs, follow this gif to find out how to get them and paste it here
https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

humble venture May 20, 2019, 3:27 AM

#

Computer Information:
Manufacturer: To be filled by O.E.M.
Model: To be filled by O.E.M.
Form Factor: Desktop
Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD FX(tm)-8320 Eight-Core Processor
CPU Family: 0x15
CPU Model: 0x2
CPU Stepping: 0x0
CPU Type: 0x0
Speed: 3512 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

#

Video Card:
Driver: NVIDIA GeForce GTX 1060 3GB
DirectX Driver Name: nvldumd.dll
Driver Version: 24.21.13.9924
DirectX Driver Version: 24.21.13.9924
Driver Date: 9 5 2018
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 1060 3GB
VendorID: 0x10de
DeviceID: 0x1c02
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 21.77" x 12.17" (24.92" diag)
55.3cm x 30.9cm (63.3cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 3071 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Logitech USB Headset)

Memory:
RAM: 8091 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 237908 Mb
Largest Free Hard Disk Block: 36168 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

amber tide May 20, 2019, 3:27 AM

#

Your graphics driver is outdated, you need to update it

humble venture May 20, 2019, 3:28 AM

#

I'll try that x.x any way I can get it to tell me when to update the thing? This has happened before so i'm just facedesk

amber tide May 20, 2019, 3:28 AM

#

If you download Nvidia GeForce Experience, it'll have pop ups and tell you when new updates are ready

#

Also open up Windows Update and make sure you're not missing any other updates

humble venture May 20, 2019, 3:29 AM

#

Interesting. I have it; but no pop ups

#

ill just go through it all manually

amber tide May 20, 2019, 3:29 AM

#

👍

neat thorn May 20, 2019, 3:30 AM

#

It has to be running

#

Just leave GE running in the background

#

Oh and you should look into Instant Replay.

humble venture May 20, 2019, 3:32 AM

#

ahhh. alright

hardy tinsel May 20, 2019, 4:16 AM

#

Is having issues connecting to the Official US 2 server. I keep getting the Host closed the connection and I'm unsure what that means and how to fix it. I've restarted steam and the game at least twice now.

amber tide May 20, 2019, 11:31 AM

#

Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

#

@hardy tinsel

vague sinew May 20, 2019, 11:45 AM

#

the problem of the fatal error I come back denovooooooo over

#

he will appear again

#

@amber tide

#

HELPPPPPPPPPPPPP me

restive breach May 20, 2019, 2:10 PM

#

stuck after loading in

#

suggestion to fix?

short rampart May 20, 2019, 2:18 PM

#

Question, I usually have about 50 to 60 ms latency on servers located in the EU regions, but on The Isle EU 2 I have about 100ms at best, is there something I can do to improve this?

amber tide May 20, 2019, 2:27 PM

#

Nope, that’s the location difference @short rampart

#

@restive breach what do you mean stuck

restive breach May 20, 2019, 2:29 PM

#

i relogged and not stucked anymore

amber tide May 20, 2019, 2:36 PM

#

👍

bitter iris May 20, 2019, 2:52 PM

#

hi overpowered! sadly the things you told me to do didnt help, i still get the supercrazy freezes at the beginning of my gaming session

#

do you have anything else i can try?

#

Summary: Updated the drivers+ windows update, deleted the save folder

#

Computer Information:
Manufacturer: System manufacturer
Model: System Product Name
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen 7 1700X Eight-Core Processor
CPU Family: 0x17
CPU Model: 0x1
CPU Stepping: 0x1
CPU Type: 0x0
Speed: 3394 Mhz
16 logical processors
8 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

#

ideo Card:
Driver: NVIDIA GeForce GTX 1080 Ti
DirectX Driver Name: nvldumd.dll
Driver Version: 25.21.14.1967
DirectX Driver Version: 25.21.14.1967
Driver Date: 3 17 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 165 Hz
DirectX Card: NVIDIA GeForce GTX 1080 Ti
VendorID: 0x10de
DeviceID: 0x1b06
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 2560 x 1440
Desktop Resolution: 2560 x 1440
Primary Display Size: 20.75" x 11.65" (23.78" diag)
52.7cm x 29.6cm (60.4cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 11263 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Kopfhörer (HyperX Virtual Surro

Memory:
RAM: 16316 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 2383973 Mb
Largest Free Hard Disk Block: 1907320 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
VR Headset: None detected

amber tide May 20, 2019, 2:56 PM

#

Your driver still isn’t updated

bitter iris May 20, 2019, 2:56 PM

#

i just copy pasted from above 😃

amber tide May 20, 2019, 2:56 PM

#

Oh

bitter iris May 20, 2019, 2:56 PM

#

sorry wanted to write that but got a freeze 😄

amber tide May 20, 2019, 2:57 PM

#

Your whole computer freezes?

bitter iris May 20, 2019, 2:57 PM

#

yeah i had the game open in the background and went on disc

#

game in fullscreen

amber tide May 20, 2019, 2:58 PM

#

Put the game in windowed full screen and change the res to 1920

bitter iris May 20, 2019, 3:00 PM

#

will do that

amber tide May 20, 2019, 3:02 PM

#

If your entire computer freezes, it’s something by your computer

bitter iris May 20, 2019, 3:03 PM

#

mhm

#

but wouldnt that affect other games or benchmarks as well?

amber tide May 20, 2019, 3:03 PM

#

Did you set your shadows to the lowest possible setting?

bitter iris May 20, 2019, 3:04 PM

#

not yet no

#

so you are hinting at a performance issue?

neat thorn May 20, 2019, 3:08 PM

#

No, GTX 1080 is known to have issues with Shadows in Unreal Engine games

#

Turn them as low as you can

bitter iris May 20, 2019, 3:09 PM

#

oh ok, thank you.. i will try it with low shadow settings. the sad thing about the low shadow is the flickering though, gives me headaches.. welp

neat thorn May 20, 2019, 3:09 PM

#

oof

#

Try Vsync or SmoothFPS

#

See if it helps

bitter iris May 20, 2019, 3:11 PM

#

Gsync wouldnt help then?

#

i will try, thanks

neat thorn May 20, 2019, 3:12 PM

#

In Game settings

bitter iris May 20, 2019, 3:16 PM

#

that should help with the flickering? it doesnt, sadly

amber tide May 20, 2019, 3:52 PM

#

Turn vsync off and turn off smoothfps and make your fpslimit something other than 0, 60

split sand May 20, 2019, 4:31 PM

#

When i turn on auto recording in my settings my screen looks like I have some bright gamma thing on. This only happens in-game (so not on the server list or anywhere else) . I've seen others having it on without any trouble, so it should work for me too?

amber tide May 20, 2019, 4:42 PM

#

Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

#

@split sand

split sand May 20, 2019, 7:30 PM

#

👌🏼

hardy tinsel May 20, 2019, 7:45 PM

#

@amber tide My issue is resolved. thanks 😃

amber tide May 20, 2019, 8:03 PM

#

Sounds great! Welcome back to The Isle!

bitter iris May 20, 2019, 8:50 PM

#

overpowered thanks for the tip! i changed it back, sadly, the low shadows dont make a difference, i still get the freezes.. :S

bitter iris May 20, 2019, 9:06 PM

#

i talked with some people on our discord, and one person seemed to have had the same problem that I had, he said its the auto record

#

i now tried it and didnt have any freezes for the last 15 mins, could that be it?

neat thorn May 20, 2019, 9:07 PM

#

OH yeah, definitely

#

In Game recording is a bit broken right now

amber tide May 20, 2019, 9:07 PM

#

Yes the auto recording is still glitchy and will be worked on sometime after the recode

bitter iris May 20, 2019, 9:12 PM

#

oh okay 😃 thanks a lot! i am happy if i dont have to bother you again..

#

sad that i cant use the ingame recording anymore, but still better than not being able to play

#

Thanks a lot for your time and effort!

amber tide May 20, 2019, 9:13 PM

#

No problem, glad it's all sorted and welcome back!

amber tide May 20, 2019, 11:36 PM

#

@honest river What do you mean why are the servers closing?

honest river May 20, 2019, 11:38 PM

#

Well, I did not manage to find the US server 1,2 and 3

amber tide May 20, 2019, 11:39 PM

#

Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

#

Try that 😄

honest river May 20, 2019, 11:40 PM

#

hm OK I'll try tomorrow I think I'll go on another game thank you as you

#

i go other game see u later friends

amber tide May 20, 2019, 11:40 PM

#

Okie doke, let us know how it works, enjoy your day/night

honest river May 20, 2019, 11:42 PM

#

yes thank you for the pleasure of talking to you or playing with you on this beautiful game that is the isle hihi good night all

prisma depot May 21, 2019, 12:11 AM

#

Hi, I'm asking for my girlfriend here. On her computer she has been getting random crashes. Sometimes after 5 minutes of play sometimes after 2 hours or more. It just crashes to desktop and gives a "ue4 fatal error" message. I can't find any answers of what could be causing it on google so now I'm asking on here.

i7-860 cpu
amd hd 7950 gpu

neat thorn May 21, 2019, 12:14 AM

#

Driver update for the GPU needed most likely

prisma depot May 21, 2019, 12:15 AM

#

Well I tried updating it through windows because I was getting crashes from a bad driver or something along that lines, Ended up totally wiping her computer and reinstalling windows on it fresh.

neat thorn May 21, 2019, 12:15 AM

#

Go to AMD's website for it

#

Windows drivers for GPUs are terrible

#

There are some drop down menus to choose what you need

prisma depot May 21, 2019, 12:19 AM

#

Ah my bad there. Just saw that it installed the amd drivers and didn't even think to see if they were the up to date ones. I'll get that setup and see if it fixes her problems. Thanks.

neat thorn May 21, 2019, 12:21 AM

#

Welcome!

#

if it doesn't, come on back

#

@open thistle IN here

open thistle May 21, 2019, 12:34 AM

#

Oh hi

neat thorn May 21, 2019, 12:34 AM

#

If you're encountering an issue with the game that you'd like assistance with be sure to provide your system specifications, which you can find using this gif below:

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

open thistle May 21, 2019, 12:35 AM

#

I mean..

#

my computer is shite

neat thorn May 21, 2019, 12:37 AM

#

Follow the GIF please

#

😉

open thistle May 21, 2019, 12:37 AM

#

Ok

neat thorn May 21, 2019, 12:37 AM

#

Copy and paste it all here

open thistle May 21, 2019, 12:37 AM

#

Ok

#

Ok

#

Manufacturer: Hewlett-Packard
Model: HP EliteBook Folio 9470m
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-3687U CPU @ 2.10GHz
CPU Family: 0x6
CPU Model: 0x3a
CPU Stepping: 0x9
CPU Type: 0x0
Speed: 2594 Mhz
4 logical processors
2 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Intel(R) HD Graphics 4000
DirectX Driver Name: igdumdim32.dll
Driver Version: 10.18.10.4358
DirectX Driver Version: 10.18.10.4358
Driver Date: 12 21 2015
OpenGL Version: 4.0
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 40 Hz
DirectX Card: Intel(R) HD Graphics 4000
VendorID: 0x8086
DeviceID: 0x166
Revision: 0x9
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1600 x 900
Desktop Resolution: 1600 x 900
Primary Display Size: 12.20" x 6.85" (13.98" diag)
31.0cm x 17.4cm (35.5cm diag)
Primary Bus Type Not Detected
Primary VRAM: -1984 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (High Definition Audio

Memory:
RAM: 8055 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 242807 Mb
Largest Free Hard Disk Block: 38819 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

#

Its a joke trying to run on this right?

neat thorn May 21, 2019, 12:40 AM

#

DO you get a Cooked Content error when you try and launch?

open thistle May 21, 2019, 12:40 AM

#

Sorry if i wasnt clear. I can launch but its VERY laggy

neat thorn May 21, 2019, 12:41 AM

#

Yeah, this would be why. Set all of your in game graphics settings to low and try reducing your resolution

open thistle May 21, 2019, 12:41 AM

#

ok

neat thorn May 21, 2019, 12:41 AM

#

not much to do but try that and update your hardware

open thistle May 21, 2019, 12:41 AM

#

how can i do that?

neat thorn May 21, 2019, 12:41 AM

#

Buy a new laptop or desktop, preferably

open thistle May 21, 2019, 12:41 AM

#

Ok

neat thorn May 21, 2019, 12:41 AM

#

Laptops aren't upgradable

#

For the parts you need, anyway

open thistle May 21, 2019, 12:44 AM

#

Any suggestions for a new desktop?, I am planning to build my own desktop what kind of graphics card, Motherboard etc.. should i buy that could run The Isle well while not being too expensive

amber tide May 21, 2019, 12:48 AM

#

Look at the recommended requirements as that’s a good place to start for getting new desktops 😃

open thistle May 21, 2019, 12:49 AM

#

Recommended requirements for The Isle?

amber tide May 21, 2019, 12:54 AM

#

Yes

neat thorn May 21, 2019, 12:56 AM

#

ToggleInfiniteAmmo

amber tide May 21, 2019, 12:56 AM

#

?

neat thorn May 21, 2019, 12:56 AM

#

WTF

#

XD

amber tide May 21, 2019, 12:56 AM

#

lmao

neat thorn May 21, 2019, 12:57 AM

#

I did not type that

#

Anyway, sorry to interrupt

prisma depot May 21, 2019, 1:27 AM

#

It's still doing it unfortunately. Ue4 engine has encountered and error
fatal error

amber tide May 21, 2019, 1:28 AM

#

If you're encountering an issue with the game that you'd like assistance with be sure to provide your system specifications, which you can find using this gif below:

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

#

Your graphics driver is out of date by 2 years

prisma depot May 21, 2019, 1:29 AM

#

Copy pasted it from her computer

#

Manufacturer: MICRO-STAR INTERNATIONAL CO.,LTD
Model: MS-7583
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz
CPU Family: 0x6
CPU Model: 0x1e
CPU Stepping: 0x5
CPU Type: 0x0
Speed: 2807 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Unsupported
AVX: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: AMD Radeon HD 7900 Series
DirectX Driver Name: aticfx32.dll
Driver Version: 22.19.162.4
DirectX Driver Version: 22.19.162.4
Driver Date: 4 24 2017
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: AMD Radeon HD 7900 Series
VendorID: 0x1002
DeviceID: 0x679a
Revision Not Detected
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.91" x 11.73" (23.94" diag)
53.1cm x 29.8cm (60.8cm diag)
Primary Bus Type Not Detected
Primary VRAM: -1024 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (High Definition Audio

Memory:
RAM: 8183 Mb

amber tide May 21, 2019, 1:31 AM

#

Please post the updated one so we can make sure. "Some" people think they updated it when it wasn't actually updated

prisma depot May 21, 2019, 1:31 AM

#

hold on

#

i didn't actually copy the new one

#

Computer Information:
Manufacturer: MICRO-STAR INTERNATIONAL CO.,LTD
Model: MS-7583
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz
CPU Family: 0x6
CPU Model: 0x1e
CPU Stepping: 0x5
CPU Type: 0x0
Speed: 2807 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Unsupported
AVX: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: AMD Radeon HD 7900 Series
DirectX Driver Name: aticfx32.dll
Driver Version: 26.20.11015.1003
DirectX Driver Version: 26.20.11015.1003
Driver Date: 5 9 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: AMD Radeon HD 7900 Series
VendorID: 0x1002
DeviceID: 0x679a
Revision Not Detected
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.91" x 11.73" (23.94" diag)
53.1cm x 29.8cm (60.8cm diag)
Primary Bus Type Not Detected
Primary VRAM: -1024 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (High Definition Audio

Memory:
RAM: 8183 Mb

#

Not sure why it says 1024 vram though. Should be 3gb

amber tide May 21, 2019, 1:37 AM

#

One of the drivers isn't updated. Make sure you check all the drivers on the computer and make sure they're up to date. Try opening "Windows Update" as well and make sure that the os is good as well

#

But the vram would be an issue too, especially if you're saying it should be 3gb

prisma depot May 21, 2019, 1:39 AM

#

Which driver isn't updated?

#

For windows updates it should be good it's a fresh install of windows 10.

amber tide May 21, 2019, 1:41 AM

#

Fresh installs still need updates sometimes, but to be honest, the graphics card is under the minimum requirements to play the game. Try putting all of her settings to low

prisma depot May 21, 2019, 1:43 AM

#

Well, I have a 280x coincidentally that we were using when this started. And I thought it was maybe the card dying so I swapped it out for the 7950. And the 280x is on the steam page as the minimum

amber tide May 21, 2019, 1:45 AM

#

I would suggest putting the 280 back in, grabbing the pc specs again and posting them. It might be outdated or one of the drivers from the computer could be outdated.

#

Everything needs to be updated to stay playing the game correctly. But like I mentioned before, try putting all of the settings back to the lowest, but definitely put the 280 back

prisma depot May 21, 2019, 1:51 AM

#

Yeah will do, one of the reasons I took it out was because one of the fans wasn't spinning so my thought was "this card is overheating because of it" but I think it spins with one fan until it gets hotter? Anyway, I'll try and get all the drivers sorted out and then return if that doesn't solve it. Thanks mate.

amber tide May 21, 2019, 1:52 AM

#

The game should make it nice and toasty so that's weird if both don't spin, but yeah definitely get everything updated, put everything to low and try it 😄

#

If it doesn't please come back!

prisma depot May 21, 2019, 2:28 AM

#

Random thought https://cdn.discordapp.com/attachments/579889294102233088/580217214095851560/unknown.png I was looking at speed fan and noticed the psu 12v was only putting out 10.56v do you think it could be the psu failing?

#

https://www.newegg.ca/Product/Product.aspx?Item=N82E16817151096 is the psu in that computer

neat thorn May 21, 2019, 2:33 AM

#

I don't know that is consider software reliable for reading voltages but it could be yeah

#

Failing or too small

#

620 watt should be plenty

prisma depot May 21, 2019, 2:35 AM

#

Yeah. The supply itself should be giving around 12v so just a stray thought. Still working on getting all the drivers and then going to have her try it out again with the different gpu put in.

broken oriole May 21, 2019, 9:36 PM

#

im having a issue when i join isle servers it tells me "kicked from the server Host has closed the connection"

amber tide May 21, 2019, 9:37 PM

#

Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer
Try that 😄

neat thorn May 22, 2019, 1:25 AM

#

@shut fossil Reset Controls/Controls not working properly | Method Two
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

shut fossil May 22, 2019, 1:46 AM

#

@neat thorn all of my files are 'show hidden'

neat thorn May 22, 2019, 1:53 AM

#

Did you follow the first part of the instruction? It should make them visible

shut fossil May 22, 2019, 1:57 AM

#

Yes I did

#

Same result

neat thorn May 22, 2019, 2:17 AM

#

So show hidden then?

bitter lotus May 22, 2019, 9:58 AM

#

can someone help me whenever i try joining a server it says you are kicked i just downloaded the isle after a year in my new pc. please help. i tried clearing net or dns cache, deleting saved folder and reinstalling isle please help.

amber tide May 22, 2019, 11:52 AM

#

If you're encountering an issue with the game that you'd like assistance with be sure to provide your system specifications, which you can find using this gif below:

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

#

@bitter lotus

fiery hazel May 22, 2019, 6:58 PM

#

So, when I bring up the replays from a game session I've got various models sprinting sideways and moonwalking. I guess I just want to know if there's any troubleshooting I can do on my end to fix it or if this is a widespread issue at the moment.

amber tide May 22, 2019, 7:00 PM

#

Replays are broken currently

#

There’s not much you can do except use a third party app to record

#

@fiery hazel

fiery hazel May 22, 2019, 7:17 PM

#

Thank you

amber tide May 22, 2019, 7:23 PM

#

Actually you know what @fiery hazel there’s maybe one thing you could try

#

Give me one sec to grab the info

#

Save your recording out to a different folder on your computer, then delete the SAVED folder, then re open The Isle and when the new saved folder is created, paste your replay back in there

#

It might work, or it might not

#

How to get to your SAVED folder:
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

fiery hazel May 22, 2019, 7:28 PM

#

Thanks, I'll give it a try.

amber tide May 22, 2019, 8:05 PM

#

It probably won’t work still since recordings are buggy currently until they rework it after the recode but it’s better than saying no it won’t work flat out

honest river May 22, 2019, 8:09 PM

#

Fatal error file unknown line 200 unreal engine exiting due to d3d device being lost error 0x887A0006 HUNG
I havent had issues for a while, and they just started on sunday. I know my system is a little older but it can handle most games on low settings. Please help 😅

#

Computer Information:
Manufacturer: MSI
Model: MS-7788
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz
CPU Family: 0x6
CPU Model: 0x2a
CPU Stepping: 0x7
CPU Type: 0x0
Speed: 3300 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 550 Ti
DirectX Driver Name: nvldumd.dll
Driver Version: 23.21.13.9135
DirectX Driver Version: 23.21.13.9135
Driver Date: 3 23 2018
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 550 Ti
VendorID: 0x10de
DeviceID: 0x1244
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 23.54" x 13.23" (26.97" diag)
59.8cm x 33.6cm (68.5cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Razer Nari Essential)

Memory:
RAM: 8149 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 953317 Mb
Largest Free Hard Disk Block: 891992 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

amber tide May 22, 2019, 8:10 PM

#

Need to update your drivers

#

They’re out of date

#

Also like you said, you’re kinda toeing the line on low settings and eventually with updates it’ll stop working over time

honest river May 22, 2019, 8:12 PM

#

I have updated them manually like 3 times lol. I even did a fresh install of windows just today to see if it would help. So am i done for? lol

amber tide May 22, 2019, 8:12 PM

#

They’re not updated, your graphics driver is over a year old

#

Download nvidia GeForce experience and it’ll download the newest update

#

It’ll also warn you when new updates are ready

honest river May 22, 2019, 8:13 PM

#

Huh... I just installed the newest one earlier wth...

#

I'll try it out and see if it works

amber tide May 22, 2019, 8:14 PM

#

When you download them you have to install them after

honest river May 22, 2019, 8:14 PM

#

I promise i have 😂

amber tide May 22, 2019, 8:15 PM

#

Download nvidia GeForce experience and it’ll download and install the newest update. Your graphics driver is still showing from March of last year

honest river May 22, 2019, 8:15 PM

#

Installing it now <3 preciate it!

amber tide May 22, 2019, 8:16 PM

#

😃

#

Your best bet is to upgrade your actual graphics card as the 550ti was barely good in 2013 so you might not be able to play anymore

honest river May 22, 2019, 8:23 PM

#

I know its super outdated, but i was playing just fine on high settings until sunday when the crashes started

#

I've lowered the settings and have been working on fixing it since and i just cant seem to do it. No money for a new pc/updated parts atm so i'm stuck

#

Changing the power settings to balanced let me be in game for about a minute longer than usual though

amber tide May 22, 2019, 8:25 PM

#

Yeah it needs all the power it can get to try to run the isle. It could barely play bf4 on low so it’s quite interesting you said you played on high

honest river May 22, 2019, 8:26 PM

#

Its been well cared for 💙

amber tide May 22, 2019, 8:26 PM

#

But the update for the graphics driver might give it more juice but it’s a ticking bomb and will stop running the isle with more and more time/updates

#

I think Sunday might’ve been the last day you played the isle until you can get some upgrades. 6+ years overdue but let me know if the update lets you in for longer

honest river May 22, 2019, 8:30 PM

#

It wont update any higher than the 3/27/2018?

amber tide May 22, 2019, 8:30 PM

#

There’s no more updates for it?

honest river May 22, 2019, 8:31 PM

#

So i'll open up the program and it says critical update for game stream, so i go to the drivers tab and it says it up to date?

#

📎 Screenshot_6.png

amber tide May 22, 2019, 8:34 PM

#

Looks like they discontinued support for it then.. I’m driving home right now so when I get home I’ll try to search around but if it no longer has updated, you’ll need to upgrade the card to play again 😐

honest river May 22, 2019, 8:34 PM

#

-devastated- Okay. Thanks for the help!

amber tide May 22, 2019, 9:08 PM

#

@honest river Sorry, it looks like they've stopped providing updates for the gtx 550 ti... which means no more The Isle until you can get a graphics card upgrade

honest river May 22, 2019, 9:10 PM

#

Imma crawl in a hole then. Looking up some new graphics cards in the mean time. I appreciate the assistance and you deserve cookies <3

amber tide May 22, 2019, 9:10 PM

#

You can double check all drivers on your computer to make sure that they're up to date, even drivers that don't make sense to affect it will affect it and all need to be up to date

#

Sorry =\

neat thorn May 22, 2019, 9:49 PM

#

Try this and see if it works: Go to your Steam folder - Common - The Isle - The Isle - Binaries - Win64 - TheIsle-Win64-Shipping.exe
Run the shipping exe

amber tide May 22, 2019, 9:49 PM

#

@honest river

honest river May 22, 2019, 9:50 PM

#

I will in a minute. Thank you!

honest river May 22, 2019, 10:05 PM

#

Gives me the kicked from server error, host closed connection

amber tide May 22, 2019, 10:05 PM

#

Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer
Try that now 😄

honest river May 22, 2019, 10:07 PM

#

Resetting the computer~

amber tide May 22, 2019, 10:08 PM

#

🤞

honest river May 22, 2019, 10:16 PM

#

Nope, same crash

amber tide May 22, 2019, 10:27 PM

#

@honest river Are you able to revert the last windows update?

honest river May 22, 2019, 10:28 PM

#

like a recovery thing?

amber tide May 22, 2019, 10:30 PM

#

click Start and then Settings.
In the sidebar, choose Recovery.
Select why you’d like to go back to a previous build and click Next. If the link is grayed out, you didn’t select a reason from the checkboxes above.
Click Next once more after reading the prompt.

honest river May 22, 2019, 10:33 PM

#

i do not have a backup? it just says reset and advanced startup

amber tide May 22, 2019, 10:33 PM

#

rip, alright give me a little bit, me and lethalbacon are brainstorming

honest river May 22, 2019, 10:35 PM

#

You guys are so sweet dondiHot

amber tide May 22, 2019, 10:35 PM

#

https://www.dummies.com/computers/pcs/undo-windows-update/

dummies

Kelly Henthorne

How to Undo a Windows Update - dummies

When an update doesn’t go as planned, roll it back. You can do so within Windows, or, under dire circumstances, you can roll back an update from safe mode or when using the Windows Recovery Environment. First, if you can get into Windows, follow these steps to roll back an ...

#

Try those steps

#

Also update your java version as well, since the game uses json files

#

Launch the Java Control Panel by clicking the Java icon under System Preferences.
Go to the Update tab in Java Control Panel and click on Update Now button that brings up Installer window.
Click on Install Update.
Click on Install and Relaunch.

honest river May 22, 2019, 10:39 PM

#

One step ahead, installing the update and uninstalling the last windows update

#

:p

amber tide May 22, 2019, 10:40 PM

#

Yay, alright keep us posted

honest river May 22, 2019, 10:52 PM

#

Do i need to run the shipping.exe again or just the regular launcher?

amber tide May 22, 2019, 10:52 PM

#

Try the regular launcher at first, if nothing then try the shipping again

honest river May 22, 2019, 10:57 PM

#

Aaaaaand another nope

amber tide May 22, 2019, 10:57 PM

#

For both?

honest river May 22, 2019, 10:57 PM

#

Its weird. I load in to the dv test level, and can play just fine for a minute, then it freezes and then crashes

#

Yessir, both

amber tide May 22, 2019, 10:57 PM

#

yeah the test level barely has any resources in it

honest river May 22, 2019, 10:58 PM

#

Same for the other maps as well, i just load quicker into the test level

amber tide May 22, 2019, 10:58 PM

#

All the settings are on low correct?

honest river May 22, 2019, 10:58 PM

#

Yussir

#

I've even turned the rendering down, cause i was getting that error at one point too.

amber tide May 22, 2019, 11:09 PM

#

Alright, we have to brain storm some more. The only thing that's killing us is that it was able to play until sunday.. Sunday changed something or the card has just finally hit its limit. I know the card could barely run battle field 4 in 2013, so it might have just played it's last song

#

We'll keep brain storming and tag you if we have anything else to try, again i'm sorry!

honest river May 22, 2019, 11:11 PM

#

No, don't be! I really very much appreciate all the effort you guys put in to help me! I figured it was doomed from the start but it never hurts to try a few more things. I'll be back at the isle in a few months when i can get some better equipment <3

neat thorn May 22, 2019, 11:12 PM

#

It's just weird that it stopped working on Sunday

#

There's only 1 gig of VRAM on that card, is everything on low?

#

Try lowering the resolution also

honest river May 22, 2019, 11:14 PM

#

I know, everything was fine. I didn't install anything new, update anything, nothing changed. Yes, everything is on low. Cut it in to windowed mode? I'll see if it helps. Cut the res down a bit.

neat thorn May 22, 2019, 11:14 PM

#

Yeah

#

Try those

honest river May 22, 2019, 11:18 PM

#

Alas, still is a no

#

I do have a question. Do you think a new graphics card would fix it entirely? Is that the only issue that you guys see? I know the whole system is low grade, but its not -terrible-

amber tide May 22, 2019, 11:28 PM

#

The problem is that The Isle is a resource intensive game, so systems older than two years have a huge hard time running it. The system itself is still low but the graphics card is a huge huge factor, it only has 1000 vram and could barely run games in low settings back in 2013 (I know I’m repeating that a lot 😉

#

The upgrade would be huge for the graphics alone

honest river May 22, 2019, 11:31 PM

#

I dont really have much of a choice lol. At this point my tiny notebook could run the isle better than my desktop 😂 BUT i can sell my notebook and put it towards a new card. Thats pretty much all i got atm. The isle has been a huge thing for me and i dont wanna give it up JUST yet 💙

bitter lotus May 23, 2019, 3:57 AM

#

Computer Information:
Manufacturer: System manufacturer
Model: System Product Name
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0xa
CPU Type: 0x0
Speed: 2808 Mhz
6 logical processors
6 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Intel(R) UHD Graphics 630
DirectX Driver Name: igdumdim32.dll
Driver Version: 25.20.100.6373
DirectX Driver Version: 25.20.100.6373
Driver Date: 11 18 2018
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: Intel(R) UHD Graphics 630
VendorID: 0x8086
DeviceID: 0x3e92
Revision Not Detected
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1366 x 768
Desktop Resolution: 1366 x 768
Primary Display Size: 16.14" x 9.06" (18.50" diag)
41.0cm x 23.0cm (47.0cm diag)
Primary Bus Type Not Detected
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x 16x

#

Sound card:
Audio device: Speakers (Realtek(R) Audio)

Memory:
RAM: 8055 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 1181843 Mb
Largest Free Hard Disk Block: 458708 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
VR Headset: None detected

amber tide May 23, 2019, 10:18 AM

#

The computer is using integrated graphics which the isle doesn’t support. You need an external graphics card to be able to run the isle, which means your computer is below the minimum requirements to run the isle

#

@bitter lotus

sly trail May 23, 2019, 12:15 PM

#

My pc keeps freezing a lot, anyway to fix it?

#

I've played the isle for about 1 or 2 years and it never froze

#

But it started freezing a couple weeks ago

#

Too the point I had to do a hard shutdown

amber tide May 23, 2019, 12:44 PM

#

If you're encountering an issue with the game that you'd like assistance with be sure to provide your system specifications, which you can find using this gif below:

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

#

@sly trail

eager wolf May 23, 2019, 1:07 PM

#

📎 idkwhat.PNG

neat thorn May 23, 2019, 1:07 PM

#

@eager wolf Steam Subsystem Error OR No servers showing.
Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

sly trail May 23, 2019, 3:24 PM

#

@amber tide I will soon, as I'm busy atm

amber tide May 23, 2019, 3:42 PM

#

👍

sly trail May 23, 2019, 4:21 PM

#

Computer Information:
Manufacturer: Gigabyte Technology Co., Ltd.
Model: To be filled by O.E.M.
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD FX(tm)-8320 Eight-Core Processor
CPU Family: 0x15
CPU Model: 0x2
CPU Stepping: 0x0
CPU Type: 0x0
@amber tide

#

oo

#

let me uh

#

get the rest lmao

amber tide May 23, 2019, 4:22 PM

#

Lol

sly trail May 23, 2019, 4:22 PM

#

Computer Information:
Manufacturer: Gigabyte Technology Co., Ltd.
Model: To be filled by O.E.M.
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD FX(tm)-8320 Eight-Core Processor
CPU Family: 0x15
CPU Model: 0x2
CPU Stepping: 0x0
CPU Type: 0x0
Speed: 3516 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

#

Video Card:
Driver: AMD Radeon R9 200 Series
DirectX Driver Name: aticfx32.dll
Driver Version: 22.19.677.257
DirectX Driver Version: 22.19.677.257
Driver Date: 9 22 2017
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: AMD Radeon R9 200 Series
VendorID: 0x1002
DeviceID: 0x6810
Revision Not Detected
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.08" x 11.30" (23.03" diag)
51.0cm x 28.7cm (58.5cm diag)
Primary Bus Type Not Detected
Primary VRAM: -2048 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 16348 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 953316 Mb
Largest Free Hard Disk Block: 90975 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

#

And its a good pc

amber tide May 23, 2019, 4:22 PM

#

Your graphics driver is waaay out of date

sly trail May 23, 2019, 4:23 PM

#

oh rip

#

is there a way to update it?

amber tide May 23, 2019, 4:23 PM

#

Go to the manufacturers website and download their latest update for it

sly trail May 23, 2019, 4:23 PM

#

uhhh

#

and how do i get there (im not good with computers lmao)

amber tide May 23, 2019, 4:25 PM

#

Www.amd.com/en/support

#

Go and download the auto detect tool and it’ll grab the newest update for you

sly trail May 23, 2019, 4:25 PM

#

Thanks

#

I guess it was good for the old Isle

#

But when the revamp graphics it slowly died

neat thorn May 23, 2019, 4:52 PM

#

Freezing in game or at the loading screen?

amber tide May 23, 2019, 4:52 PM

#

The r9 200 series likes to freeze on windows 10 while playing games.. best bet is to lower settings to the lowest, definitely get it updated and switch the game to windowed full screen

neat thorn May 23, 2019, 4:53 PM

#

Well, it may be the AMD processor also

#

This is a Pinned Message

If you're encountering an infinite loading screen while connecting to servers, or a connection timed out error a potential solution was found by Looter, results may vary from person to person.

First off, right click The Isle in your Steam library > left click properties > local files > browse local files > TheIsle > Saved > Config > then go into the WindowsNoEditor folder. When you're inside the folder, download the Engine.ini file linked

Place the Engine.ini file into your WindowsNoEditor folder.

After you've placed Engine.ini into your WindowsNoEditor folder, simply launch your game and see if you can connect to a server. If you're unable to join a Thenyaw server, try one with V3. Some maps may work, some may not.
https://cdn.discordapp.com/attachments/401485101046693888/443834684443590666/Engine.ini

amber tide May 23, 2019, 4:54 PM

#

Could be, but I know a lot of people have the same issue with the driver specifically pertaining to windows 10, but yeah try what bacon posted as well please and let us know
@sly trail

sly trail May 23, 2019, 6:07 PM

#

I don't have infanite loading screens, so i think its my graphics

#

@amber tide Installing the auto detect now, what do i do after its done?

amber tide May 23, 2019, 6:11 PM

#

The fix he posted also could fix your issue since it’s an amd processor fix as well. But once it’s done installing, run it and install any updates it gives you

sly trail May 23, 2019, 6:12 PM

#

ill try yours first

#

@amber tide Okay well, its installed so what now. There is no "run" button

amber tide May 23, 2019, 6:21 PM

#

It’s a program, go to where it’s installed and it’ll open and have a button for auto detect

sly trail May 23, 2019, 6:22 PM

#

Yeah i did that, and it wanted me to install it again

#

these are the only things that show up, but i installed it

📎 unknown.png

neat thorn May 23, 2019, 6:26 PM

#

Did you go into the folder and install it from there?

#

The one with the black symbol is only an unpacker

sly trail May 23, 2019, 6:26 PM

#

No, ill try

#

Custom or express install?

amber tide May 23, 2019, 6:30 PM

#

Express

sly trail May 23, 2019, 6:30 PM

#

oki

#

Is my screen supposed to blink?

#

Also it restarted my pc

#

mk im back

#

nothing changed

#

;/

#

@amber tide

#

welp ima play

#

You broke my pc

#

Cant even run the isle anymore

#

It could run it

#

And now it dies when it joins a server

#

Thanks a fucking lot

amber tide May 23, 2019, 6:48 PM

#

That is a needed update for your graphics card... nothing is broken

#

What happens when you join a server

#

When you update a graphics card, yes the screen blinks, goes black and restarts.. that’s part of the update process.

sly trail May 23, 2019, 6:52 PM

#

Ah sorry

neat thorn May 23, 2019, 6:52 PM

#

Are you the one that had issues starting Sunday?

#

Or recently?

sly trail May 23, 2019, 6:53 PM

#

Couple weeks ago i noticed it but it got more frequent so thays when I posted my troubleshoot

#

On that day, it had froze 2 times in 20 minutes

#

And I installed it from the folder, what now?

#

e

#

I was the one recently

neat thorn May 23, 2019, 6:59 PM

#

If you've installed it from the folder, reboot and repost the computer information so we know it worked

sly trail May 23, 2019, 6:59 PM

#

reboot steam or my pc?

neat thorn May 23, 2019, 6:59 PM

#

Your PC

sly trail May 23, 2019, 6:59 PM

#

oki doki

#

see ya

#

eyloosh

#

do i get my info from steam again?

neat thorn May 23, 2019, 7:05 PM

#

yes please

sly trail May 23, 2019, 7:05 PM

#

oki

#

Computer Information:
Manufacturer: Gigabyte Technology Co., Ltd.
Model: To be filled by O.E.M.
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD FX(tm)-8320 Eight-Core Processor
CPU Family: 0x15
CPU Model: 0x2
CPU Stepping: 0x0
CPU Type: 0x0
Speed: 3516 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

#

Video Card:
Driver: AMD Radeon R9 200 Series
DirectX Driver Name: aticfx32.dll
Driver Version: 26.20.11015.5009
DirectX Driver Version: 26.20.11015.5009
Driver Date: 5 22 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: AMD Radeon R9 200 Series
VendorID: 0x1002
DeviceID: 0x6810
Revision Not Detected
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.08" x 11.30" (23.03" diag)
51.0cm x 28.7cm (58.5cm diag)
Primary Bus Type Not Detected
Primary VRAM: -2048 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 16348 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 953316 Mb
Largest Free Hard Disk Block: 86153 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

neat thorn May 23, 2019, 7:07 PM

#

drivers upated

#

try now

sly trail May 23, 2019, 7:07 PM

#

i will

#

crosses fingers

#

Loaded in fine, ill tell you if i freeze

amber tide May 23, 2019, 7:35 PM

#

I’m assuming it’s fine now

#

@sly trail

sly trail May 23, 2019, 8:00 PM

#

it is

amber tide May 23, 2019, 8:04 PM

#

Glad we got it working again, we would never do or tell you to do anything to damage your computer. Welcome back to The Isle

sly trail May 23, 2019, 11:38 PM

#

Okay so, apperently my pc keeps shutting of for no reason

#

Its not over heating

#

And it happens mainly when trying to join an isle server

amber tide May 23, 2019, 11:42 PM

#

Scan your computer for viruses

sly trail May 23, 2019, 11:42 PM

#

mk

#

I dont think I can

#

Since it shuts off frequent

#

And that stops virus scans

#

I'll try not to use the isle

#

Yep I cant

#

It just shuts off

#

I dunno what to di

#

Do

amber tide May 24, 2019, 12:11 AM

#

Try running it in safe mode

shut trellis May 24, 2019, 1:03 AM

#

My game does this when I join a server, I didn’t have this problem a few days ago but now I do, I tried reinstalling my game but didn’t fix it. I don’t know what’s wrong 😭

📎 image0.jpg

neat thorn May 24, 2019, 1:03 AM

#

Freezing at the loading screen? AMD processor?

shut trellis May 24, 2019, 1:03 AM

#

Yes

neat thorn May 24, 2019, 1:04 AM

#

DO you get to the character screen?

shut trellis May 24, 2019, 1:04 AM

#

Nope

neat thorn May 24, 2019, 1:04 AM

#

Ah

shut trellis May 24, 2019, 1:04 AM

#

I already have a Dino on the server

neat thorn May 24, 2019, 1:04 AM

#

If you're encountering an infinite loading screen while connecting to servers, or a connection timed out error a potential solution was found by Looter, results may vary from person to person.

First off, right click The Isle in your Steam library > left click properties > local files > browse local files > TheIsle > Saved > Config > then go into the WindowsNoEditor folder. When you're inside the folder, download the Engine.ini file linked

Place the Engine.ini file into your WindowsNoEditor folder.

After you've placed Engine.ini into your WindowsNoEditor folder, simply launch your game and see if you can connect to a server. If you're unable to join a Thenyaw server, try one with V3. Some maps may work, some may not.
https://cdn.discordapp.com/attachments/401485101046693888/443834684443590666/Engine.ini

shut trellis May 24, 2019, 1:05 AM

#

Emmm

amber tide May 24, 2019, 1:06 AM

#

Follow it step by step, if you get lost let us know 😋

shut trellis May 24, 2019, 1:06 AM

#

📎 image0.jpg

#

No saved file?

#

._.

amber tide May 24, 2019, 1:11 AM

#

How to get to your SAVED folder:
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > Saved

shut trellis May 24, 2019, 1:22 AM

#

It’s still doing it...

amber tide May 24, 2019, 1:23 AM

#

You followed all of lethalbacons instructions and it’s still doing it?

shut trellis May 24, 2019, 1:23 AM

#

Yup

#

It like times out but my internet isn’t slow

amber tide May 24, 2019, 1:27 AM

#

It just keeps you at that screen, correct?

neat thorn May 24, 2019, 1:28 AM

#

Delete the saved folder then

#

The one you just put the file in

shut trellis May 24, 2019, 1:29 AM

#

Ok

#

Then what?

amber tide May 24, 2019, 1:31 AM

#

Restart the isle and try joining

shut trellis May 24, 2019, 1:35 AM

#

I got it 😄

#

I’m in lol

#

Thank you!

neat thorn May 24, 2019, 1:35 AM

#

👍

amber tide May 24, 2019, 1:36 AM

#

Sounds good, welcome back!

sly trail May 24, 2019, 2:11 AM

#

Hey, sorry for late reply, my dad's a computer genius and I asked him to look at it ^^

amber tide May 24, 2019, 2:12 AM

#

And what’d he say

pale pike May 24, 2019, 2:18 AM

#

updating motherboard driver / bios, can help with random shut down. The "fast startup" feature on windows could also play a part in this iirc

amber tide May 24, 2019, 2:19 AM

#

@sly trail

sly trail May 24, 2019, 2:20 AM

#

nothing yet, I'm at a diff house atm

#

ill prob know in a few weeks

fossil ferry May 24, 2019, 5:26 AM

#

i cant join US 2, i keep refreshing and i tried putting US 2 in the search but nothings happening

acoustic thicket May 24, 2019, 5:29 AM

#

@fossil ferry try joining thru stream https://gfycat.com/meanfaithfulkookaburra

fossil ferry May 24, 2019, 5:32 AM

#

nevermind its not working

#

and idk the ip for us 2

amber tide May 24, 2019, 5:33 AM

#

Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

fossil ferry May 24, 2019, 5:34 AM

#

yeano

amber tide May 24, 2019, 5:34 AM

#

yeano?

gleaming rain May 24, 2019, 4:33 PM

#

<@&505047238674874368> Is it possible to know why I got kicked from EU 1?

round moat May 24, 2019, 4:35 PM

#

What was your IGN?

neat thorn May 24, 2019, 4:36 PM

#

It's a host closed connectin issue

#

@gleaming rain start with this: Steam Subsystem Error OR No servers showing.
Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

#

If that doesn't work try this: Go to your Steam folder - Common - The Isle - The Isle - Binaries - Win64 - TheIsle-Win64-Shipping.exe
Run the shipping exe

gleaming rain May 24, 2019, 4:37 PM

#

Thx I'll try

neat thorn May 24, 2019, 4:37 PM

#

And lastly, this: Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

gleaming rain May 24, 2019, 4:57 PM

#

@neat thorn thx first solution worked

neat thorn May 24, 2019, 4:57 PM

#

Sweet!

ruby vale May 24, 2019, 8:06 PM

#

i'm getting a "host closed connection" issue for the first time ever. what do i do?

amber tide May 24, 2019, 8:09 PM

#

Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

#

@ruby vale

ruby vale May 24, 2019, 8:15 PM

#

it didnt work

#

when i refresh the server list after attempting to get in, it shows no servers found. then i exit to the menu and it says "connection has been lost" or something like that

#

completely random

#

@amber tide

amber tide May 24, 2019, 8:20 PM

#

After you did the flushdns and restarted your computer and re opened the isle, what happened exactly

ruby vale May 24, 2019, 8:21 PM

#

started up like normal. it was only until i tried to get in a server that the host closed connection happened again

amber tide May 24, 2019, 8:23 PM

#

Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

ruby vale May 24, 2019, 8:27 PM

#

it seems to have fixed itself. thanks anyway!

amber tide May 24, 2019, 8:34 PM

#

Sounds good, welcome back!

modest marsh May 24, 2019, 11:50 PM

#

scent isnt in my settings and i cant use it on any server that has it enabled, but i can see others using it. any idea how to fix?

neat thorn May 24, 2019, 11:54 PM

#

@modest marsh Reset Controls/Controls not working properly | Method Two
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

gentle mist May 25, 2019, 9:43 PM

#

i cant record with t at all, and i cant find it in control settings

amber tide May 25, 2019, 9:44 PM

#

Correct, the recording in game is broken. It’s disabled with official servers and you could try to use the auto record on other servers

#

The recording feature will be addressed after the recode is released 😉

gentle mist May 25, 2019, 9:44 PM

#

ah thanks

amber tide May 25, 2019, 9:49 PM

#

You’re welcome ☺️

pliant mica May 26, 2019, 1:44 AM

#

is there a way to completely wipe my game's data from one computer

#

bc fucked up my controls so bad i cant control anything to fix it

#

nvm the previous question fixed it

sudden shore May 26, 2019, 11:35 AM

#

whats the fix for ''Unreal Engine is exiting due to D3D device being lost. ''

pale pike May 26, 2019, 11:45 AM

#

@sudden shore what's your GPU? it usually means your GPU doesn't support Directx11+

sudden shore May 26, 2019, 11:53 AM

#

@pale pike NVIDIA Geforce gtx 560

light pollen May 26, 2019, 11:56 AM

#

try with a ccleaner to wipe the registers

#

might help you with that

pale pike May 26, 2019, 11:59 AM

#

gtx 560 should support dx11, try updating your drivers @sudden shore

amber tide May 26, 2019, 12:56 PM

#

Like paco said, you just need to update the drivers, it’s more than likely your graphics driver being out of date

#

@sudden shore let us know how you fare

sudden shore May 26, 2019, 1:35 PM

#

@pale pike @amber tide I did update them,its not happening as often but it still did happen once

amber tide May 26, 2019, 1:37 PM

#

Can you follow this gif and paste your pc specs?

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

#

Also, try this step as well:

Go to your Steam folder - Common - The Isle - The Isle - Binaries - Win64 - TheIsle-Win64-Shipping.exe
Run the shipping exe

#

But be advised, the 560 is below minimum requirements

#

So change all of your settings to low, and try running it on windowed full screen

sudden shore May 26, 2019, 1:40 PM

#

ok Ill try that and see if it makes a difference

#

Computer Information:
Manufacturer: System manufacturer
Model: System Product Name
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-3450 CPU @ 3.10GHz
CPU Family: 0x6
CPU Model: 0x3a
CPU Stepping: 0x9
CPU Type: 0x0
Speed: 3100 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 7 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 560
DirectX Driver Name: nvd3dum.dll
Driver Version: 23.21.13.9135
DirectX Driver Version: 23.21.13.9135
Driver Date: 3 23 2018
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: NVIDIA GeForce GTX 560
VendorID: 0x10de
DeviceID: 0x1201
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1366 x 768
Desktop Resolution: 1366 x 768
Primary Display Size: 18.98" x 10.67" (21.73" diag)
48.2cm x 27.1cm (55.2cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Hoparlör (High Definition Audio

Memory:
RAM: 8137 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 953516 Mb
Largest Free Hard Disk Block: 413144 Mb
OS Install Date: Oca 01 1970
Game Controller: None detected
VR Headset: None detected

#

@amber tide

amber tide May 26, 2019, 1:53 PM

#

Yeah you’re under the minimum specs, it has 1000 vram when it needs about 3 and your graphics driver is still out of date by a year, unless that’s the last update they’ve done for the 560

sudden shore May 26, 2019, 1:53 PM

#

yeah thats the last update

amber tide May 26, 2019, 1:54 PM

#

Yeah unfortunately there’s not much you can do about that error then except to upgrade your pc

sudden shore May 26, 2019, 1:54 PM

#

which specs to be exact?GPU?

amber tide May 26, 2019, 1:55 PM

#

Yeah but you’d be better off upgrading the whole desktop since the i5 will shortly be a dinosaur itself

#

But if you can only do one at a time then definitely upgrade the gpu

#

The gtx 960 is the minimum gpu, but also you can set everything to low, put it in windowed mode and see how that works

#

If it doesn’t always do it, that’s a win.. if it starts to do it all the time then you’d have to upgrade whenever possible for you

sudden shore May 26, 2019, 1:57 PM

#

Im planning to get a gtx1050,would that be enough?

amber tide May 26, 2019, 1:57 PM

#

Yeah plenty of power

#

I’m sitting at a 1080 and I’m on epic

sudden shore May 26, 2019, 1:57 PM

#

alright then,thanks for the help

amber tide May 26, 2019, 1:58 PM

#

No problem, good luck!

#

🍀

shut kayak May 26, 2019, 2:43 PM

#

getting a, hopefully, false-positive “trojan” warning from the isle’s win64 shipping, dunno why it’s popping up today when i’d just played last night as well, but everything is coming up clean according to my anti-virus, and i’ve seen similar happen with other games. it’s just annoying to have the alert pop-up when i’m refreshing servers

amber tide May 26, 2019, 2:44 PM

#

Not really sure, never seen anyone have that issue

#

It should be added to your exclusion list anyway so it won't stop the servers from popping up

shut kayak May 26, 2019, 2:46 PM

#

according to my reading, it can happen with games like this when the data packets are going to what the antivirus may see as suspicious, but most threads were for games like fortnite, but with the same base issue (the win64 shipping being blocked for one reason or another). just was wondering if its an issue others have experienced?

amber tide May 26, 2019, 2:47 PM

#

Nope, no one has reported any issues like that

neat thorn May 26, 2019, 2:57 PM

#

@shut kayak Please post this in #401465476661641217 along with the Antivirus software you're using

neat thorn May 26, 2019, 6:16 PM

#

@limpid shore You can do that

#

Let me find the post

limpid shore May 26, 2019, 6:16 PM

#

really ? =O I would love to know how!

amber tide May 26, 2019, 6:24 PM

#

What are they trying to do

neat thorn May 26, 2019, 6:25 PM

#

Engine.ini file

#

Add this at the bottom

#

[Audio]
UnFocusedVolumeMultiplier=1.0

#

That will allow sounds while alt-tabbed

#

@limpid shore

limpid shore May 26, 2019, 6:26 PM

#

thanks ♥

neat thorn May 26, 2019, 6:26 PM

#

I see someone beat me to it 😃

#

To allow background sounds while alt-tabbed:
Engine.ini file
Add this at the bottom
[Audio]
UnFocusedVolumeMultiplier=1.0

#

south parcel May 26, 2019, 8:00 PM

#

the game seems to crash every time I start it. After a few seconds in the main menu a message pops up saying "fatal error". I tried checking for problems in steam. Any suggestions what I could do?

amber tide May 26, 2019, 8:19 PM

#

Can you follow this gif and paste your pc specs?

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

#

@south parcel

south parcel May 26, 2019, 8:33 PM

#

Computer information:
Manufacturer: To Be Filled By O.E.M.
Model: To Be Filled By O.E.M.
Form factor: Desktop
No touch input detected

Processor:
CPU-manufacturer: AuthenticAMD
CPU-Brand: AMD Ryzen 5 1500X Quad-Core Processor
CPU-Family: 0x17
CPU-Model: 0x1
CPU-Stepping: 0x1
CPU-Typ: 0x0
Speed: 3493 MHz
8 logic Processors
4 technical Processors
HyperThreading: supported
FCMOV: supported
SSE2: supported
SSE3: supported
SSSE3: supported
SSE4a: supported
SSE41: supported
SSE42: supported
AES: supported
AVX: supported
CMPXCHG16B: supported
LAHF/SAHF: supported
PrefetchW: notsupported

system:
Windows 10 (64 Bit)
NTFS: supported
Crypto Provider Codes: supported 311 0x0 0x0 0x0

Grafic:
driver: NVIDIA GeForce GTX 1060 6GB
DirectX-driver name: nvldumd.dll
driver version: 25.21.14.1881
DirectX-driver version: 25.21.14.1881
driver date: 1.30.2019
OpenGL-Version: 4.6
Desktop Color Depth: 32 Bit per Pixel
Monitor refresh rate: 60 Hz
DirectX-card: NVIDIA GeForce GTX 1060 6GB
provider ID: 0x10de
Device ID: 0x1c03
Revision: 0xa1
Monitor: 1
Grafic card: 1
no SLI or Crossfire detected
Prim. resolution: 1920 x 1080
Desktop res.: 1920 x 1080
Prim. size: 20.51" x 11.54" (23.50" diag)
52.1cm x 29.3cm (59.7cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 6143 MB
supported MSAA-Modi: 2x 4x 8x

Sound card:
Audio device: speaker (USB Audio Device(

storage:
RAM: 8144 MB

additional info:
UI-language: german (german)
Medium: not set
usable disk space: 952884 MB
Largest free hard disk space block: 4991 MB
Operating system installation date: Jan 01 1970
controller: None
VR-Headset: not found

amber tide May 26, 2019, 8:33 PM

#

Your graphics driver is out of date

#

If you have the Nvidia Geforce experience app, open it up and let it download the newest update for your card.

If you don't have the app, I would highly suggest downloading it

#

It will notify you automatically whenever there's an update

south parcel May 26, 2019, 8:45 PM

#

ahh thank you^^ especially for the quick response you're doing such a great job ☺ 👏 👍

amber tide May 26, 2019, 8:46 PM

#

No problem, let me know if that fully fixes it 😄

south parcel May 26, 2019, 9:17 PM

#

it works ☺

amber tide May 26, 2019, 9:17 PM

#

Welcome back to The Isle!

honest river May 26, 2019, 11:37 PM

#

hello

pale pike May 26, 2019, 11:37 PM

#

Reset Controls/Controls not working properly | Method Two
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

#

do this

amber tide May 26, 2019, 11:37 PM

#

Hi there! How can we be of assistance

#

O.o

pale pike May 26, 2019, 11:37 PM

#

scent not working overpowered

honest river May 26, 2019, 11:38 PM

#

its almost like the game didn't update that part but it still lets me play with other ppl that have it

pale pike May 26, 2019, 11:38 PM

#

I got Lily here from #401464048610312195 which is why I sent the solution right a way lol @amber tide

amber tide May 26, 2019, 11:39 PM

#

Hahaha figured. Yeah @honest river follow his directions and it will be back to normal 😋

honest river May 26, 2019, 11:39 PM

#

ok ty

amber tide May 26, 2019, 11:39 PM

#

I was like he’s a wizard! 😉

honest river May 26, 2019, 11:48 PM

#

OMG YES IT WORKED, TYSM ❤

amber tide May 26, 2019, 11:54 PM

#

Paco wouldn’t steer ya wrong!

honest river May 27, 2019, 12:10 AM

#

so does The Isle run well on Windows 8.1?

neat thorn May 27, 2019, 12:10 AM

#

It's Unreal Engine, should be fine. Provided your hardware is decent

honest river May 27, 2019, 12:10 AM

#

or will i be missing any specific features only in windows 10?

#

yeah its decent. Ill finally enjoy The Isle on higher specs than my potato craptop lol

#

thanks Bacon

neat thorn May 27, 2019, 12:11 AM

#

Well, hold up here

honest river May 27, 2019, 12:12 AM

#

hmm?

neat thorn May 27, 2019, 12:12 AM

#

@honest river Make sure DirectX 12 is installed

honest river May 27, 2019, 12:12 AM

#

Oh Okay no problemo

#

on it right now

neat thorn May 27, 2019, 12:13 AM

#

it also needs to be a 64 bit OS

#

not 32 bit

honest river May 27, 2019, 12:13 AM

#

84 bit OS i see

neat thorn May 27, 2019, 12:13 AM

#

And sorry, it's DX11 not 12

honest river May 27, 2019, 12:13 AM

#

64*

neat thorn May 27, 2019, 12:13 AM

#

So that part should be good for you

honest river May 27, 2019, 12:13 AM

#

oof okay, DX11 64 bit, gotcha

#

nice nice pretty price

neat thorn May 27, 2019, 12:13 AM

#

No, DX11 comes with Windows 8

#

but Windows 8 needs to be 64 bit

honest river May 27, 2019, 12:13 AM

#

oh righty

#

i know this may be irrelevent to a point, but do you know any way i can upgrade to 8.1?

neat thorn May 27, 2019, 12:15 AM

#

https://support.microsoft.com/en-us/help/15288/windows-8-update-to-windows-8-1

Update to Windows 8.1 from Windows 8 - Windows Help

What to do if the Windows 8.1 Setup program stops responding during the upgrade process.

honest river May 27, 2019, 12:16 AM

#

well....Good lad, much appreciated

neat thorn May 27, 2019, 12:17 AM

#

I'd do it now before you install too much

#

Looks like a nuke and pave

honest river May 27, 2019, 12:18 AM

#

oh snap...

#

....oof

#

will i lose all my stuff? as in is it a wipe and reboot kinda thing?

neat thorn May 27, 2019, 12:19 AM

#

They all should stay but it's always a good idea to back things up

#

Looks like I was mistaken on that part

#

Reading through the guide now

#

Should be all right

#

Just might take some time

honest river May 27, 2019, 12:21 AM

#

yes, i just re-read the instructions lol

#

yeah it should be fine, because i didnt really use this new PC for important stuff yet

#

well, ill get to it

#

ill let you know how it goes lol

#

thanks for the helpful tips bacon

neat thorn May 27, 2019, 12:22 AM

#

Welcome!

honest river May 27, 2019, 12:22 AM

#

ill see yous on the other side

neat thorn May 27, 2019, 3:25 AM

#

@glad quail No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

#

Steam Subsystem Error OR No servers showing.
Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

glad quail May 27, 2019, 3:42 AM

#

i love you

gaunt pagoda May 27, 2019, 4:51 PM

#

So every time i get into server all i see is the map. That issue wasnt here 1 day ago.

#

📎 unknown.png

amber tide May 27, 2019, 5:51 PM

#

Reset Controls/Controls not working properly | Method Two
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

#

@gaunt pagoda

honest river May 27, 2019, 6:56 PM

#

@neat thorn Im back boi! Had to do some updates to my driver to be able to load the isle, and now i am experiencing the isle on high specs. Angelic shit. Thanks

fossil veldt May 27, 2019, 8:15 PM

#

So for about a day I have been having trouble with my game. I can get onto a server, although it is very slow to. As I get on I can move my screen around to see however as soon as I try to move the game freezes. Any advice?

amber tide May 27, 2019, 8:19 PM

#

Can you follow this gif and paste your pc specs?

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

#

@fossil veldt

fossil veldt May 27, 2019, 8:35 PM

#

I think this is a problem with my computer at this point bc now everything is freezing up. Sorry for the trouble

amber tide May 27, 2019, 8:36 PM

#

Boot it up in safe mode and scan for viruses

fossil veldt May 27, 2019, 9:04 PM

#

Already started a full scan. Thank you!

amber tide May 27, 2019, 9:18 PM

#

You’re welcome 😁

neat thorn May 28, 2019, 3:28 AM

#

@elfin kernel

#

No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

amber tide May 28, 2019, 3:28 AM

#

Second solution if that one doesn't work

Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

elfin kernel May 28, 2019, 3:30 AM

#

Thanks guys it worked

amber tide May 28, 2019, 3:57 AM

#

Can you follow this gif and paste your pc specs?

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

swift plover May 28, 2019, 3:57 AM

#

can anyone help me my game keeps crashing.

#

My Specs are:
Geforce RTX2070
I5 8400
16GB DDR4
Window10
I keep this error

Fatal erro: [File:Unknown] [line:200]
Unreal Engine is exiting due to D3D device being lost. (Error:
0x887A0006 - 'HUNG')

amber tide May 28, 2019, 3:57 AM

#

I need you to follow the entire gif and paste everything from the gif

swift plover May 28, 2019, 3:59 AM

#

Computer Information:
Manufacturer: System manufacturer
Model: System Product Name
Form Factor: Desktop
No Touch Input Detected
Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0xa
CPU Type: 0x0
Speed: 2808 Mhz
6 logical processors
6 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported
Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

#

Video Card:
Driver: Intel(R) UHD Graphics 630
DirectX Driver Name: nvldumd.dll
Driver Version: 25.20.100.6444
DirectX Driver Version: 26.21.14.3086
Driver Date: 11 19 2018
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce RTX 2070
VendorID: 0x10de
DeviceID: 0x1f07
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 23.54" x 13.23" (26.97" diag)
59.8cm x 33.6cm (68.5cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x
Sound card:
Audio device: Communication Path (Turtle Beac
Memory:
RAM: 16229 Mb
Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 1066771 Mb
Largest Free Hard Disk Block: 913076 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

amber tide May 28, 2019, 4:00 AM

#

It's using your integrated graphics instead of the graphics card

#

And even your integrated graphics are out of date

#

Open the Nvidia Control Panel. You can do this by right-clicking on the desktop or you can find the option within the notification area of the Taskbar.
Select Manage 3D Settings under 3D Settings.
Click on the Program Settings tab and select the program you want to choose a graphics card for from the drop down list.
Now select the 'preferred graphics processor' in the drop down list

swift plover May 28, 2019, 4:19 AM

#

The only card available is the 2070, my onboard graphics are disable.

amber tide May 28, 2019, 4:19 AM

#

Steam is using your integrated graphics as shown in the text you pasted

#

Go to the NVIDIA Control Panel by right clicking on your desk top and clicking on "NVIDIA Control Panel".

In the default screen that pops up (it should be "manage 3D settings", and the "Program Settings" tab should be automatically selected), under "1. Select a program to customize:" hit the "Add" button.

From here, navigate to the folder where your steam games are located. For me, it is C:\Program Files (x86)\Steam\steamapps\common.

Select the folder for the isle, and find the .exe for it. Select it and hit open.

Then, under "2. Select the preferred graphics processor for this program:" open the drop-down menu and select "High-performance NVIDIA processor".

Finally, hit apply in the far bottom right corner, and you should be good to go

swift plover May 28, 2019, 4:24 AM

#

There's no preferred option available

📎 Capture.PNG

amber tide May 28, 2019, 4:25 AM

#

hit the "Add" button.

From here, navigate to the folder where your steam games are located. For me, it is C:\Program Files (x86)\Steam\steamapps\common.

Select the folder for the isle, and find the .exe for it. Select it and hit open.

Then, under "2. Select the preferred graphics processor for this program:" open the drop-down menu and select "High-performance NVIDIA processor".

Finally, hit apply in the far bottom right corner, and you should be good to go

rough turret May 28, 2019, 5:04 PM

#

im having trouble login in can an admin help please

amber tide May 28, 2019, 5:04 PM

#

What seems to be the issue, what's happening exactly

rough turret May 28, 2019, 5:06 PM

#

i made a new profile and tried to login and a message says that there has been to many login failures try again later , left it 8 hours tried again once and same message come ups

amber tide May 28, 2019, 5:07 PM

#

A new profile..? What are you talking about

#

If you're having issues logging into a steam account then you need to contact steam support

rough turret May 28, 2019, 5:08 PM

#

oh ok thank you, just trying to start playing as not played before thank you for the help lol

amber tide May 28, 2019, 5:08 PM

#

You're welcome lol

smoky anchor May 28, 2019, 9:13 PM

#

@serene karma
help, I can not go on more than one server

📎 Screenshot_1.png

amber tide May 28, 2019, 9:17 PM

#

Please do not tag the developers as they don't like to be disturbed. Leave it at tagging the moderators.

#

Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

#

Follow those steps above to fix your issue 😄

neat thorn May 28, 2019, 9:17 PM

#

Do not tag any of the developers except punch packet!

#

Please read the rules channel before you do anything else!

#

@smoky anchor

smoky anchor May 28, 2019, 9:41 PM

#

@amber tide did not help

amber tide May 28, 2019, 9:42 PM

#

Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

smoky anchor May 28, 2019, 9:50 PM

#

@amber tide Also did not help (

amber tide May 28, 2019, 9:52 PM

#

Can you follow this gif and paste your pc specs?

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

smoky anchor May 28, 2019, 10:12 PM

#

Computer Information:
Manufacturer: LENOVO
Model: 80WK
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0x9
CPU Type: 0x0
Speed: 2496 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Intel(R) HD Graphics 630
DirectX Driver Name: nvldumd.dll
Driver Version: 23.20.16.4973
DirectX Driver Version: 23.21.13.9125
Driver Date: 2 28 2018
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 1050 Ti
VendorID: 0x10de
DeviceID: 0x1c8c
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 13.54" x 7.64" (15.51" diag)
34.4cm x 19.4cm (39.4cm diag)
Primary Bus: PCI Express 8x
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Динамики (Realtek High Definiti

Memory:
RAM: 16276 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 952497 Mb
Largest Free Hard Disk Block: 386394 Mb
OS Install Date: ??? 01 1970
Game Controller: None detected
VR Headset: None detected

pearl oxide May 28, 2019, 10:18 PM

#

That is listing an integrated graphics chip, do you have another GPU installed in your machine?

neat thorn May 28, 2019, 10:19 PM

#

There is a 1050ti listed there also. They need to use the Nvidia control panel and change the 10:50 to the primary card

#

And also update the driver for it because it is over a year old

pearl oxide May 28, 2019, 10:19 PM

#

Ah I see that now

#

Connectivity issues could be a result of security settings or your internet connection. If flushing the DNS didn't work I would look into those.

#

Also, reducing the Max Pings/min setting in Steam may give you a more consistent server list

smoky anchor May 29, 2019, 7:20 PM

#

I updated all the drivers, it does not help.

amber tide May 29, 2019, 10:39 PM

#

You were told to change your driver to the nvidia gpu, right now you’re using integrated graphics which doesn’t work with the game

#

@smoky anchor

west scaffold May 30, 2019, 5:36 PM

#

can u still do a ALT account for the game?

bitter roost May 30, 2019, 5:36 PM

#

You mean family sharing?

west scaffold May 30, 2019, 5:37 PM

#

yea i have 2 buy the game on my other Fam account for no reason :c

#

U get me?

neat thorn May 30, 2019, 5:47 PM

#

Family sharing was disabled. Please see the #announcements channel for an explanation.

west scaffold May 30, 2019, 5:49 PM

#

okay thanks :c

open thistle May 30, 2019, 10:30 PM

#

Alright so i play on this server called the bio isle and when i look it up this morning it says no server found. Plz help

amber tide May 30, 2019, 10:43 PM

#

Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

open thistle May 30, 2019, 10:46 PM

#

Ok has this problem occured before?

amber tide May 30, 2019, 10:51 PM

#

It happens to people randomly, it's something to do with your connection

open thistle May 30, 2019, 10:51 PM

#

ok

#

It says its not a command

amber tide May 30, 2019, 10:52 PM

#

You're not typing it correctly then

#

ipconfig/flushdns

open thistle May 30, 2019, 10:52 PM

#

hold up

amber tide May 30, 2019, 10:52 PM

#

netsh winsock reset

open thistle May 30, 2019, 10:53 PM

#

📎 unknown.png

#

This right?

#

Overpowered?

amber tide May 30, 2019, 11:03 PM

#

Enter them one at a time

open thistle May 30, 2019, 11:16 PM

#

oh

amber tide May 30, 2019, 11:35 PM

#

Did it work @open thistle

open thistle May 31, 2019, 12:23 AM

#

Yes but not bcus of code its cuz it just happened overtime

#

i tried ur thing

#

it didnt work

paper kite May 31, 2019, 6:20 AM

#

how do i fix the constant echo sound like im still in building?

amber tide May 31, 2019, 2:45 PM

#

A constant echo..? Never heard of that before. Are you using speakers or a headset @paper kite

paper kite May 31, 2019, 6:42 PM

#

Headset. It happens if I go into the building at docks or my camera goes anywhere near it. It acts like I’m still in the building even though I’m far away from it

storm dune May 31, 2019, 8:45 PM

#

📎 20190531223858_1.jpg

#

howcome i get 60fps in 4k and my friend get under 30 .. he have nvidia 1060 with 8gb i have titan card.. but still i have 1060 on a laptop and its fine there on 4k

#

he try copy my settings

#

nm he used wrong hdmi port.. 1 have 30fps limit.. hdmi 2 have 60fps limit:)

#

.. thats why i avoid hdmi and use DisplayPort

neat thorn May 31, 2019, 8:53 PM

#

Because he only has a 1060

#

That is a very low end 4K card

#

Also The Isle is CPU and RAM dependent heavily, moreso than GPU

#

And I just read the last part of your paragraph....

#

XD

neat thorn Jun 1, 2019, 1:07 PM

#

@limber rock Reset Controls/Controls not working properly | Method Two
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

limber rock Jun 1, 2019, 1:07 PM

#

Uhh

neat thorn Jun 1, 2019, 1:08 PM

#

You said you can't sniff?

limber rock Jun 1, 2019, 1:08 PM

#

Won’t that mess up my game

neat thorn Jun 1, 2019, 1:08 PM

#

nope

limber rock Jun 1, 2019, 1:08 PM

#

Mk

neat thorn Jun 1, 2019, 1:08 PM

#

All it will do is reset your controls

#

So if you have custom keybinds you'll have to re-do them

#

That's it

neat thorn Jun 1, 2019, 11:59 PM

#

@wintry widget Pretty sure this will fix it

#

Reset Controls/Controls not working properly | Method Two
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

wintry widget Jun 2, 2019, 12:03 AM

#

I'll try it asap and let you know. If my post doesn't belong in bug-reports feel free to remove it and thanks for your fast help.

neat thorn Jun 2, 2019, 12:04 AM

#

naw, you're good

#

and YW!

wintry widget Jun 2, 2019, 12:13 AM

#

I acutally found the path after you reminded me of %appdata%
\AppData\Local\TheIsle\Saved\Config\WindowsNoEditor -> then open Game.ini with Notepad++ and delete any Steam64 ID in "MutedPlayers" which you don't want to be ignored anymore. 😃

#

Thanks again! ^^

neat thorn Jun 2, 2019, 12:15 AM

#

YW!!

neat thorn Jun 2, 2019, 7:22 PM

#

@river helm No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

#

Or if that doesn't work

#

Steam Subsystem Error OR No servers showing.
Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

river helm Jun 2, 2019, 7:25 PM

#

i just did the cmd thing... pc just rebooted