#🔧-legacy-troubleshooting-🔧 | The Isle Official Discord | Page 32

neat thorn Apr 16, 2019, 3:44 PM

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Hatchling*

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If you hit escape, the growth button is greyed out, you are sure?

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And the insert button shows the character screen?

toxic verge Apr 16, 2019, 3:46 PM

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that was on progression, nothing is greyed out, it just stays at 100% for hours never grows past juvenile

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I will play with you on with me and you can witness it. Happens every attempt. I am really good at juvenile now LOL

neat thorn Apr 16, 2019, 3:50 PM

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You need to hit escape and hit the growth button in survival.

toxic verge Apr 16, 2019, 3:50 PM

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nothing i greyed out in survival, to specify

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also, everything is vdf from under the stream tab. even the one that says screenshot Tues April 16th which opens on my desktop as a jpg

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steam*

neat thorn Apr 16, 2019, 3:53 PM

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So open as a jog on desktop then save it somewhere you can get to it.

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And upload from there.

toxic verge Apr 16, 2019, 3:53 PM

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been trying

neat thorn Apr 16, 2019, 3:53 PM

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In survival growth shouldnt be grayed out.

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If you are a juvenile

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So let's try something

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Reset Controls/Controls not working properly | Method Two
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

toxic verge Apr 16, 2019, 4:10 PM

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i will have to try it out to see if it works

honest river Apr 16, 2019, 4:11 PM

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@amber tide fx 8300 eight core,12gb ram,gtx 1060

neat thorn Apr 16, 2019, 4:12 PM

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Ah, the AMD unreal engine audio bug. Hopefully fixed with the recode and Unreal Engine update.

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For now the sound fix is the only fix

honest river Apr 16, 2019, 4:15 PM

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yea but i try it hundreds times, and it dosent work

neat thorn Apr 16, 2019, 4:18 PM

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You were in game for over an hour this morning?

honest river Apr 16, 2019, 4:19 PM

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i try several times to play,and its freez when i log into server

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when i have luck i can play

neat thorn Apr 16, 2019, 4:20 PM

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What is the error message when it closes?

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Or does it just freeze and nothing happens?

honest river Apr 16, 2019, 4:20 PM

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i dont have any error message,just freeze

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and look at task manager it sayis not resporting

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try to put high priority

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almost the same

neat thorn Apr 16, 2019, 4:23 PM

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What happens if you wait? Or do you just close the window?

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Ah not responding. K.

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Please check the pinned messages

honest river Apr 16, 2019, 4:24 PM

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i was waiting few time for few mins just to see,nothing happend,then i just close it,and try again

neat thorn Apr 16, 2019, 4:24 PM

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Near the bottom there's one from punchpacket with an engine.ini fe

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File. Please download that file and follow his directions

honest river Apr 16, 2019, 4:25 PM

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cant find it,can u send link or say in witch room it is?

neat thorn Apr 16, 2019, 4:27 PM

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At the top click pinned messages

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I'm on mobile so can't send files

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It's one of the last messages by punchpacket

honest river Apr 16, 2019, 4:30 PM

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ok ty i will find it

void otter Apr 16, 2019, 4:34 PM

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It seems like i only find "dead servers".

neat thorn Apr 16, 2019, 4:36 PM

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I fixed that with another last night. Set up the ports in the modem or router, max pings to 250 and use the Steam Server browser.

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This is a Pinned Message

If you're encountering an infinite loading screen while connecting to servers, or a connection timed out error a potential solution was found by Looter, results may vary from person to person.

First off, right click The Isle in your Steam library > left click properties > local files > browse local files > TheIsle > Saved > Config > then go into the WindowsNoEditor folder. When you're inside the folder, download the Engine.ini file linked

Place the Engine.ini file into your WindowsNoEditor folder.

After you've placed Engine.ini into your WindowsNoEditor folder, simply launch your game and see if you can connect to a server. If you're unable to join a Thenyaw server, try one with V3. Some maps may work, some may not.

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Search for that post @honest river

honest river Apr 16, 2019, 4:49 PM

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yea i found it 5 sec before you send it xD ty 😄

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@neat thorn i dont have "Saved" folder

neat thorn Apr 16, 2019, 4:56 PM

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Um...you have to. Every game has a saved file.

honest river Apr 16, 2019, 4:56 PM

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i found windowsnoeditor,but its not folder,its a file

neat thorn Apr 16, 2019, 5:28 PM

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Ehm....I'm not in front of my computer so I can't help much there I'm afraid.

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I certainly can when I get home tonight if no one else steps in before then. Sorry!

honest river Apr 16, 2019, 6:50 PM

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i found it,that fix it,for now

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thanks 😄

neat thorn Apr 16, 2019, 7:19 PM

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Awesome!!

honest river Apr 16, 2019, 7:59 PM

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yea thanks man 😄

neat thorn Apr 16, 2019, 8:03 PM

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Welcome!

sacred stratus Apr 16, 2019, 9:20 PM

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Cant delete two of my recordings in game.

timid terrace Apr 16, 2019, 9:25 PM

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@lyric tusk Go ahead and follow what this gif shows and paste your system specifications here. https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

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I can let you know if you can run TI if I see that.

lyric tusk Apr 16, 2019, 9:28 PM

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Ok

amber tide Apr 16, 2019, 9:36 PM

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@sacred stratus Go into the recordings folder and try deleting it

sacred stratus Apr 16, 2019, 9:36 PM

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Where

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Im in file explore In The Isle

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just dont know what to do from there

amber tide Apr 16, 2019, 9:48 PM

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It'll be in C:\YourUserName\AppData\Local\TheIsle\Saved

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It tells you where to look in the game play settings tab while in-game

sacred stratus Apr 16, 2019, 9:51 PM

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will try thanks

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Thanks @amber tide It worked!!!!!

amber tide Apr 16, 2019, 9:54 PM

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😄 Glad to help

neat thorn Apr 16, 2019, 9:57 PM

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@foggy coyote in here

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No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

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If that doesn't work, try the following

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Steam Subsystem Error OR No servers showing.
Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

foggy coyote Apr 16, 2019, 10:00 PM

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ok thx

honest river Apr 16, 2019, 10:26 PM

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not working again...

amber tide Apr 16, 2019, 10:29 PM

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Try the same method again, you might just have to do it over and over until either the recode or the ue4 update hopefully fixes it. It's really only affecting AMD processors

honest river Apr 16, 2019, 10:31 PM

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that does not make any sense

amber tide Apr 16, 2019, 10:31 PM

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Try the same method as before that fixed it.

honest river Apr 16, 2019, 10:31 PM

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i think that do not fixed it at all, i just have luck to get into game

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chance to play its like 1/10 to log in

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2 times in a row freez now

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im think im done with isle

neat thorn Apr 16, 2019, 10:46 PM

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Might be best to wait until after the recode. There is a k own issue with and processors and I real engine in the current version. That said, I will do some looking for another solution for you.

neat thorn Apr 17, 2019, 12:00 AM

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@little storm what happens exactly?

little storm Apr 17, 2019, 12:02 AM

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Mind if i dm call or talk to you in a VC so i can either show you or make it easier for me to explain?

neat thorn Apr 17, 2019, 12:03 AM

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You can DM me, sure!

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I have an easy fix I think though

neat thorn Apr 17, 2019, 2:12 AM

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@modern rune in here. Is this an islenor discord issue?

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@honest river are you using 7.1 surround sound?

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@Mouser64 / people with issues hearing behind them in-game, please post whether you're using a surround sound headset / headphones. There's apparently an issue with Unreal Engine 4 in that 7.1 surround speakers don't work correctly, dropping channels from the mix. It's been fixed and come back a few times from the looks of things.

honest river Apr 17, 2019, 2:26 AM

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nope, just virtual surround sound software with regular stereo headset

neat thorn Apr 17, 2019, 2:27 AM

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Ah.

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Try turning the virutsl surround part off

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It may interfere with sounds.

misty torrent Apr 17, 2019, 5:30 AM

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hello i have a friend unable to detect official 1 and hes changed the ping settings and still cant find official 1

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@neat thorn

west scaffold Apr 17, 2019, 9:56 AM

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I need some help, can i install something so i can see better in the dark?

honest river Apr 17, 2019, 11:06 AM

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@neat thorn i think i found a fix, bit i will take some time to see if it 100% work

amber tide Apr 17, 2019, 11:51 AM

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@west scaffold no you cannot. That would be gamma exploiting and is a bannable offense

west scaffold Apr 17, 2019, 11:51 AM

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oh

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Is there AI online in the official servers?

amber tide Apr 17, 2019, 11:54 AM

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Yes

west scaffold Apr 17, 2019, 11:55 AM

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thnx

void otter Apr 17, 2019, 1:38 PM

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Guess there's nothing i can do...

grave juniper Apr 17, 2019, 4:59 PM

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hello guys i dont know why but my game freezes randomly for 2,3 seconds every 2 minute or something i dont know why its not my hardware cuz i run more graphic demanding games bfv,tomb raider and other my spec is gtx 1080 ti i7700k and 16 ram so i dont thinks its my pc and the freeze only in the isle please help to fix

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i updated everything soo

amber tide Apr 17, 2019, 8:24 PM

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All of your drivers are up to date? @grave juniper

rain pond Apr 18, 2019, 7:11 AM

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so I recently bought the isle since my friends are playing it and I try load it up for the first time its saying that a file is missing called 'GlobalShaderCache-PCD3D_SM4.bin' tried to re-install it but that didn't work. the weird thing is my friend has the same version of directx as me (12) and her graphics are Worse than mine. i updated my graphics and it still isn't working.

pale pike Apr 18, 2019, 7:11 AM

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what is your graphic card?

rain pond Apr 18, 2019, 7:12 AM

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intel(r)hd graphics 3000

pale pike Apr 18, 2019, 7:13 AM

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ah yeah there's the issue, intel(r)hd graphics 3000 is only compatible with directx10.1 and below.

rain pond Apr 18, 2019, 7:13 AM

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but when i checked dxdiag it said its directx12

pale pike Apr 18, 2019, 7:14 AM

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the software is able to handle directx12, not the hardware

rain pond Apr 18, 2019, 7:15 AM

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so the only option is to change my graphics card

pale pike Apr 18, 2019, 7:15 AM

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Unfortunately, yes!

rain pond Apr 18, 2019, 7:16 AM

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guess ill use my brothers laptop

unkempt moth Apr 18, 2019, 4:00 PM

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hellow. I have the problem it appears No server found. I did what other people said.But still No server found.How can I do?

amber tide Apr 18, 2019, 4:27 PM

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Open an admin level command prompt
Type ipconfig/flushdns
Netsh winsock reset
Restart your computer and re open the isle

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@unkempt moth

unkempt moth Apr 18, 2019, 6:07 PM

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I did what you say.But it didn't work

amber tide Apr 18, 2019, 8:14 PM

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No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

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@unkempt moth

neat thorn Apr 19, 2019, 2:20 AM

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@quasi valley

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Open an Administrator level command prompt
Windows search for CMD
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

quasi valley Apr 19, 2019, 2:24 AM

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it's working now :) thanks!

neat thorn Apr 19, 2019, 2:24 AM

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Welcome!

unkempt moth Apr 19, 2019, 4:00 AM

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@amber tide I did what you.But it didn't work

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@neat thorn I did what you say.But it didn't work

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The other games are played well,but only the isle server is problem.

neat thorn Apr 19, 2019, 4:06 AM

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Need to open ports in your firewall or Antivirus. Ports 7777, 7778 and 27015. Possibly in your modem or router also.

unkempt moth Apr 19, 2019, 4:07 AM

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then?

neat thorn Apr 19, 2019, 4:09 AM

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Are those ports open in your Modem/Router, Firewall and Antivirus?

unkempt moth Apr 19, 2019, 4:12 AM

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now,i'm not in front of my computer.So just let me know the process to solve this problem.

neat thorn Apr 19, 2019, 4:14 AM

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The process varies per computer depending on the FIrewall or Antivirus and the Modem/Router

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There is no "just do this and click here" for these settings

unkempt moth Apr 19, 2019, 4:17 AM

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understood.Then when come back,please help me.

neat thorn Apr 19, 2019, 4:29 AM

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Sure!

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not trying to be rude, there are just so many combinations it's impossible to list them all. however, the websites for each of the products should have a guide to help you forward the ports.

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If that still doesn't work, there are a couple other things to try but those should be checked first.

unkempt moth Apr 19, 2019, 6:10 AM

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thanx

rough lava Apr 19, 2019, 7:53 AM

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Could anyone help me get the game running? I bought it a couple hours ago and I cant get it to lunch

amber tide Apr 19, 2019, 7:53 AM

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What do you mean you can't get it to launch, what happens

rough lava Apr 19, 2019, 7:53 AM

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A little window pops up saying something. I can dm it to you if you want

amber tide Apr 19, 2019, 7:54 AM

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Write it here please so others can possibly see the error if they ever encounter it and know how to fix it

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If not feel free to dm it to me

rough lava Apr 19, 2019, 7:55 AM

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It wont allow me to copy the text

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I can screencap it though

amber tide Apr 19, 2019, 7:55 AM

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Go for it

rough lava Apr 19, 2019, 7:56 AM

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I'll dm it to ya

amber tide Apr 19, 2019, 8:01 AM

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User was getting the uncooked error message, meaning their gpu doesn't support directx11 and can't play >.<

pale pike Apr 19, 2019, 8:04 AM

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dondiSucc

unkempt moth Apr 19, 2019, 8:17 AM

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@neat thorn I opened 7777 port in firewall.Then how do i proceed?

void otter Apr 19, 2019, 1:16 PM

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So quick questions what are the isle ports?

neat thorn Apr 19, 2019, 1:25 PM

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Need to open ports in your firewall or Antivirus. Ports 7777, 7778 and 27015. Possibly in your modem or router also.

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But if you can see them in steam browser they're already open....

void otter Apr 19, 2019, 1:35 PM

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oh k they're already opened...

unkempt moth Apr 19, 2019, 1:47 PM

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@neat thorn you mean i have to open three ports , 7777,7778,27015?

neat thorn Apr 19, 2019, 2:16 PM

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Yes.

unkempt moth Apr 19, 2019, 3:56 PM

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understood

burnt thicket Apr 19, 2019, 4:15 PM

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vicious rubberbanding- computer is fine, internet connection is fine, but everytime i try to move to go backwards very jerkily

neat thorn Apr 19, 2019, 4:18 PM

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Hardware spec please. Steam - View - system specs. Copy paste in here.

burnt thicket Apr 19, 2019, 4:24 PM

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nevermind! verified game files and it seems to be resolved. so sorry for the bother ^^

neat thorn Apr 19, 2019, 4:25 PM

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No worries! Easy fix.

quiet condor Apr 19, 2019, 6:25 PM

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Hello,
if there is a play called: 'mike' and another one with 'mikexy'
how kann I grow or slay 'mike' ?

neat thorn Apr 19, 2019, 6:32 PM

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Use their steamid

quiet condor Apr 19, 2019, 7:50 PM

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then it says player not found

amber tide Apr 19, 2019, 7:55 PM

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Then they’re not online or you’re using the wrong id

pale pike Apr 19, 2019, 8:42 PM

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@quiet condor have you tried using quotation mark?
/bring "mike"

quiet condor Apr 19, 2019, 8:44 PM

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also not worked

pale pike Apr 19, 2019, 8:44 PM

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then one of em has to change name unfortunately

amber tide Apr 19, 2019, 8:51 PM

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it should work with the steam id, but they probably gave you the wrong one

pale pike Apr 19, 2019, 9:06 PM

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I don't think TPs work with the steamid

prisma girder Apr 20, 2019, 1:09 AM

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Hi, so Everytime I start playing on a server, the game crashes after a few minutes and shows an error that says unreal engine D3D device lost or something like that

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How can I fix this?

amber tide Apr 20, 2019, 1:37 AM

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Can you provide the specific error please?

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@prisma girder

sage apex Apr 20, 2019, 1:39 AM

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@prisma girder desktop? or laptop? (I'm assume laptop or lower end spec desktop?)

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https://issues.unrealengine.com/issue/UE-42280

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they repaired a lot of things or made adjustments to prevent this from happening

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if you can close anything else out and make sure you are maxing anything out

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and of course the usual (repair game/disable fullscreen optimizations/disable windows game mode)

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if you play in fullscreen, to disable fullscreen optimizations... you have to go to the isle folder, right click the exe for the game and go to the compatibility tab and check the box to disable fullscreen optimizations

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if this doesn't seem to help, you can always re-enable them

pale pike Apr 20, 2019, 2:10 AM

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what graphic cards do you have @prisma girder?

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(Sorry matt, tagged the wrong one dondiLUL )

cloud dust Apr 20, 2019, 12:45 PM

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So I've been having this problem for a few days now, and I can't find a solution. When I open The Isle, it shows the small loading screen, then it either says: "Fatal Error: The Isle has crashed and will..." or the loading screen just disappears and nothing happens. I've googled both problems and tried all the suggested solutions, but nothing works.

It used to work fine, I have no idea what changed.

In an unrelated note, while going through the solutions, I noticed that many of the files that are supposed to be there aren't. I'm not sure why this is, and I can't find where I'm supposed to verify game files.

Any help is appreciated, thank you. c:

amber tide Apr 20, 2019, 12:46 PM

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you can try Opening Steam Library- Right click The Isle - Properties - Local Tab - Verify local game files

cloud dust Apr 20, 2019, 12:47 PM

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I've done that many times, and it always tells me that everything's fine.

amber tide Apr 20, 2019, 12:47 PM

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You just said you couldn't find how to verify the game files..?

cloud dust Apr 20, 2019, 12:49 PM

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Ahh, wait. In my steam it's 'Verify integrity of game files', and for some reason I thought it was a different thing, so sorry.

neat thorn Apr 20, 2019, 12:51 PM

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Go to your Steam folder - Common - The Isle - The Isle - Binaries - Win64 - TheIsle-Win64-Shipping.exe
Run the shipping exe

cloud dust Apr 20, 2019, 12:54 PM

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It does the same thing, the loading screen opens, and then nothing

neat thorn Apr 20, 2019, 12:54 PM

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Right click run as admin

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That should give you an error code of some kind

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If it crashes

cloud dust Apr 20, 2019, 12:55 PM

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Fatal error: [File:Unknown] [Line: 193]
Ran out of memory allocating 18446744060960505856 bytes with alignment 0

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This?

amber tide Apr 20, 2019, 12:58 PM

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Can you post your pc specs by chance?

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https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

cloud dust Apr 20, 2019, 12:59 PM

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Computer Information:
Manufacturer: Gigabyte Technology Co., Ltd.
Model: To be filled by O.E.M.
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz
CPU Family: 0x6
CPU Model: 0x5e
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 2712 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce 210
DirectX Driver Name: nvd3dum.dll
Driver Version: 21.21.13.4201
DirectX Driver Version: 21.21.13.4201
Driver Date: 11 14 2016
OpenGL Version: 3.3
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce 210
VendorID: 0x10de
DeviceID: 0xa65
Revision: 0xa2
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1280 x 960
Desktop Resolution: 1280 x 960
Primary Display Size: 16.06" x 10.04" (18.94" diag)
40.8cm x 25.5cm (48.1cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Realtek HD Audio 2nd output (Re

Memory:
RAM: 8128 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 475979 Mb
Largest Free Hard Disk Block: 101817 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
VR Headset: None detected

neat thorn Apr 20, 2019, 1:02 PM

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You were playing on that video card before???

cloud dust Apr 20, 2019, 1:02 PM

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Yep

neat thorn Apr 20, 2019, 1:02 PM

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It doesn't support dx11, no way that card worked.

amber tide Apr 20, 2019, 1:02 PM

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Really? That's weird...

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And your drivers are out of date

neat thorn Apr 20, 2019, 1:03 PM

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You were using onboard graphics

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Without knowing it

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And I'll bet it switched. That card only supports dx10 and the isle requires dx11

cloud dust Apr 20, 2019, 1:04 PM

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So is there a way to switch it back? Or do I need a new card?

neat thorn Apr 20, 2019, 1:04 PM

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It also only has 512mb of vram. Switch back to integrated graphics.

cloud dust Apr 20, 2019, 1:04 PM

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How do I do that?

neat thorn Apr 20, 2019, 1:04 PM

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Best to get a new graphics card if you can. Hang on.

amber tide Apr 20, 2019, 1:05 PM

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right-click the desktop, start Nvidia Control Panel, go to Manage 3D settings and see if it lets you select which GPU is preferred)

neat thorn Apr 20, 2019, 1:06 PM

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If it was me I'd just remove that graphics card.

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And then save up until you can get a new one. Intel gpu is better than that card.

cloud dust Apr 20, 2019, 1:07 PM

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Will the game work if the card is removed?

amber tide Apr 20, 2019, 1:07 PM

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Yes because you'd be using the integrated graphics instead of the card

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The card isn't contributing anything to playing the game

cloud dust Apr 20, 2019, 1:08 PM

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Ah, alright. I suppose I'll do that then.

amber tide Apr 20, 2019, 1:08 PM

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So short term, you can switch to the integrated graphics, and play it that way, and long term would be to save up for a new graphics card 😉

neat thorn Apr 20, 2019, 1:09 PM

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Intel supports dx12

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On that processor

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So yeah....remove that gpu is what I would do and uninstall all Nvidia software.

cloud dust Apr 20, 2019, 1:10 PM

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I'll do that, thank you both! :D

neat thorn Apr 20, 2019, 1:12 PM

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Welcome! I'd make sure your bios is allocating at the max amount of vram also. Sounds complicated but you can find a guide online.

neat thorn Apr 20, 2019, 3:47 PM

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@heavy bone No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

astral spindle Apr 20, 2019, 4:18 PM

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your game is out of date, please restart your steam and update

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this is the error im getting

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any suggestions why?

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there's no update

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I've restarted steam

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still nothing?

torpid summit Apr 20, 2019, 4:22 PM

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Soooo i've been playing a while and the last month I;ve been having issues with my FT. I am not computer savvy so idk what it is but it will ne going fine at about 30-40 then the game will freeze and it will jump WAY up to 200 for a half second. Help? @ me

neat thorn Apr 20, 2019, 4:23 PM

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@astral spindle when's the last time you played?

astral spindle Apr 20, 2019, 4:23 PM

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i fixed it, don't worry 😂

neat thorn Apr 20, 2019, 4:23 PM

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@torpid summit If you're encountering an issue with the game that you'd like assistance with be sure to provide your system specifications, which you can find using this gif below:

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

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What was it Ellie?

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@astral spindle

astral spindle Apr 20, 2019, 4:24 PM

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I was trying to join a friend through steam

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on the server

#

and i typed in the server instead of joining through steam

#

and that worke

#

worked

neat thorn Apr 20, 2019, 4:24 PM

#

Good to know!

#

@blazing dome Reset Controls/Controls not working properly | Method Two
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

blazing dome Apr 20, 2019, 4:27 PM

#

ok

torpid summit Apr 20, 2019, 4:27 PM

#

@neat thorn
Computer Information:
Manufacturer: Dell Inc.
Model: Inspiron 15 7000 Gaming
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0x9
CPU Type: 0x0
Speed: 2496 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

#

Video Card:
Driver: Intel(R) HD Graphics 630
DirectX Driver Name: nvldumd.dll
Driver Version: 22.20.16.4836
DirectX Driver Version: 23.21.13.9125
Driver Date: 10 17 2017
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 1050
VendorID: 0x10de
DeviceID: 0x1c8d
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 13.54" x 7.60" (15.51" diag)
34.4cm x 19.3cm (39.4cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers / Headphones (Realtek

Memory:
RAM: 8058 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 940281 Mb
Largest Free Hard Disk Block: 827528 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

neat thorn Apr 20, 2019, 4:28 PM

#

Looks like it's using your Intel graphics instead of nvidia

#

Hang on

#

Update your nVidia driver also

#

Two years out of date

#

After that, do the following.

#

Open Nvidia control panel

Select Manage 3D settings

Global Settings tab

Switch the drop-down from Auto to Nvidia

Reboot your computer

#

@torpid summit

blazing dome Apr 20, 2019, 4:31 PM

#

what explorer do you mean

#

in the gameß

#

?

neat thorn Apr 20, 2019, 4:32 PM

#

Windows explorer.

#

Not the web browser either....the folder to find files.

blazing dome Apr 20, 2019, 4:39 PM

#

and select view?

neat thorn Apr 20, 2019, 4:41 PM

#

Yes. Follow the steps. I'll post them again

#

@SebGamer Reset Controls/Controls not working properly | Method Two
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

blazing dome Apr 20, 2019, 4:42 PM

#

can you maybe send me a ss of selcet view?

#

i dont know what you mean lol

neat thorn Apr 20, 2019, 4:44 PM

#

I'm mobile today. No computer to work with. Sorry!

#

Click view

#

Far right

blazing dome Apr 20, 2019, 4:47 PM

#

oh

#

i made it 😄

#

and now? @neat thorn

amber tide Apr 20, 2019, 4:47 PM

#

http://prntscr.com/nelsps

Lightshot

Screenshot

Captured with Lightshot

blazing dome Apr 20, 2019, 4:48 PM

#

i made it already thx

neat thorn Apr 20, 2019, 4:48 PM

#

You did the whole paragraph?

blazing dome Apr 20, 2019, 4:48 PM

#

yes

neat thorn Apr 20, 2019, 4:48 PM

#

Ok

#

Try the game again

#

Should have sniff back

blazing dome Apr 20, 2019, 4:48 PM

#

yes

#

thank you ❤

#

but how did it disappear?

amber tide Apr 20, 2019, 4:50 PM

#

Multiple things could have happened, maybe a windows update changed something or the game itself, weird things tend to happen from time to time.

neat thorn Apr 20, 2019, 5:19 PM

#

@solemn finch

#

@SebGamer Reset Controls/Controls not working properly | Method Two
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

torpid summit Apr 20, 2019, 5:22 PM

#

@neat thorn it worked!!! thank you 😄

neat thorn Apr 20, 2019, 5:28 PM

#

Welcome!

honest river Apr 20, 2019, 6:19 PM

#

How come i keep getting no server's found?

#

The only box I have checked is official.

#

I occasionally get the EU servers and internal testing but im trying to get us 1

#

I also have a 106.90 download speed and 11.46 upload speed

amber tide Apr 20, 2019, 6:22 PM

#

No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

honest river Apr 20, 2019, 6:23 PM

#

Thank u. It worked 😃

amber tide Apr 20, 2019, 6:23 PM

#

Yay, glad it worked!

kind kindle Apr 20, 2019, 6:39 PM

#

@fierce roost What do you have currently ticked in terms of server filters?

fierce roost Apr 20, 2019, 6:39 PM

#

i ticked "official servers" to find it easier

#

but i only got the EU ones

kind kindle Apr 20, 2019, 6:39 PM

#

Anything else?

fierce roost Apr 20, 2019, 6:40 PM

#

all off but the official one

kind kindle Apr 20, 2019, 6:40 PM

#

Mmm.

#

Have you tried ticking that off 'n just looking up: "The Isle Official US"?

#

Of course, without the quotations.

fierce roost Apr 20, 2019, 6:40 PM

#

it sometimes happens with other server, i see it in the list, 5 minutes later i cant find it anymore not even searching for it

#

i should try

kind kindle Apr 20, 2019, 6:41 PM

#

o-ob

#

Let me know how it goes.

fierce roost Apr 20, 2019, 6:41 PM

#

📎 unknown.png

#

bad dondiLUL

#

thank you for taking your time tho

kind kindle Apr 20, 2019, 6:42 PM

#

No worries, that's super weird.

fierce roost Apr 20, 2019, 6:42 PM

#

looks like as if it was region restricted which is not

kind kindle Apr 20, 2019, 6:42 PM

#

Try using CTRL + F in here. Someone else might've had the same issue 'n fixed it.

fierce roost Apr 20, 2019, 6:42 PM

#

oh? what should i type in

kind kindle Apr 20, 2019, 6:43 PM

#

Maybe "Unable to find server".

#

Or just official server.

modern spear Apr 20, 2019, 6:43 PM

#

lethalbacon had a solution for no server found, idk if it works for 'some servers found'

amber tide Apr 20, 2019, 6:44 PM

#

At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

#

The solution was the message above the first one

modern spear Apr 20, 2019, 6:45 PM

#

also I think there is some place on steam where you can see servers, I have no idea how that works but I read that some people can see servers there and not in-game

fierce roost Apr 20, 2019, 6:46 PM

#

i was just trying that @amber tide thing is that mine was set to 5000

#

should i scale it down to 1000 or leave 5000

amber tide Apr 20, 2019, 6:46 PM

#

Yes, you may need to tinker around and find the magic number that works for you

#

1000 works for most.

pearl oxide Apr 20, 2019, 6:47 PM

#

The smaller that number is the more time the game will take to search for servers

#

But it's the best thing to try first when you can't see any

fierce roost Apr 20, 2019, 6:47 PM

#

alright, i'm gonna try get that server up, thank you all

#

thing is that i see many server

#

certain ones are not there

#

then 10, 20 minutes later are there again

pearl oxide Apr 20, 2019, 6:47 PM

#

Should assist with that especially

amber tide Apr 20, 2019, 6:48 PM

#

The method I posted would be the solution to that, please try it and let us know how it works out for you

pearl oxide Apr 20, 2019, 6:48 PM

#

Since at that point you can rule out most other types of interference

fierce roost Apr 20, 2019, 6:48 PM

#

alright! give me a min to check, thanks again

amber tide Apr 20, 2019, 6:48 PM

#

No problem!

fierce roost Apr 20, 2019, 6:49 PM

#

oh yes works! thanks all of you

amber tide Apr 20, 2019, 6:49 PM

#

Glad it works! Enjoy your time!

fierce roost Apr 20, 2019, 6:49 PM

#

sad that the server is full dondiLUL thank you very much tho

amber tide Apr 20, 2019, 6:49 PM

#

😄

quiet condor Apr 20, 2019, 10:31 PM

#

now I have a problem

#

i cannot grow myself 'Saphi' with the grow command because a 'Saphira' is in the server

modern spear Apr 20, 2019, 10:32 PM

#

idk if that works but maybe use your steam ID?

quiet condor Apr 20, 2019, 10:33 PM

#

nope

modern spear Apr 20, 2019, 10:33 PM

#

:/

quiet condor Apr 20, 2019, 10:33 PM

#

/grow {id} -> colud not find player

pale pike Apr 20, 2019, 10:34 PM

#

best way is to add something unique to your name

quiet condor Apr 20, 2019, 10:36 PM

#

there is no exact match?

chilly lodge Apr 20, 2019, 10:45 PM

#

@neat thorn it seems I am forced to use a VPN to play that specific Isle server. :/

#

Even the founder of the server says he has too a lot of times.

neat thorn Apr 20, 2019, 10:45 PM

#

Weird!!

chilly lodge Apr 20, 2019, 10:46 PM

#

with the vpn I get like 120 ping to it, without if I'm able to connect, like 60 or 70

neat thorn Apr 20, 2019, 10:50 PM

#

I wonder if it has the same IP as another server? Ran I to that issue a couple days ago. Host changed it for them.

chilly lodge Apr 20, 2019, 11:12 PM

#

that's possible. I wouldn't know how to check tho

#

they'd have to probably

astral anvil Apr 20, 2019, 11:44 PM

#

Does anyone know why this keeps happening

📎 image0.jpg

#

Sorry for the low quality picture, I used my phone

neat thorn Apr 20, 2019, 11:48 PM

#

If you're encountering an issue with the game that you'd like assistance with be sure to provide your system specifications, which you can find using this gif below:

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

amber tide Apr 20, 2019, 11:50 PM

#

@astral anvil ^^

astral anvil Apr 20, 2019, 11:50 PM

#

One sec logging off

#

I’m stubborn so I just relaunch the game when it crashes 😂

#

Would you like me to just post what i copied here then?

neat thorn Apr 20, 2019, 11:52 PM

#

Yes please

astral anvil Apr 20, 2019, 11:52 PM

#

Computer Information:
Manufacturer: LENOVO
Model: 90BG003JUS
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD A10-7800 Radeon R7, 12 Compute Cores 4C+8G
CPU Family: 0x15
CPU Model: 0x30
CPU Stepping: 0x1
CPU Type: 0x0
Speed: 3493 Mhz
4 logical processors
2 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: AMD Radeon(TM) R7 Graphics
DirectX Driver Name: aticfx32.dll
Driver Version: 15.201.1301.0
DirectX Driver Version: 8.17.10.1404
Driver Date: 8 19 2015
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: AMD Radeon(TM) R7 Graphics
VendorID: 0x1002
DeviceID: 0x130f
Revision Not Detected
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1152 x 648
Desktop Resolution: 1152 x 648
Primary Display Size: 18.90" x 10.63" (21.65" diag)
48.0cm x 27.0cm (55.0cm diag)
Primary Bus Type Not Detected
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: 1 - VO22LFHDTV10A (AMD High Def

Memory:
RAM: 11211 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 1875119 Mb
Largest Free Hard Disk Block: 574104 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

#

The gist of it, MY PC IS CRAP

amber tide Apr 20, 2019, 11:52 PM

#

Your drivers are out of date first thing I see by like 4 years

astral anvil Apr 20, 2019, 11:53 PM

#

That is how old the pc is 😆

neat thorn Apr 20, 2019, 11:53 PM

#

OOF

amber tide Apr 20, 2019, 11:53 PM

#

Gotta update the drivers >.<

neat thorn Apr 20, 2019, 11:53 PM

#

Update all the things!

amber tide Apr 20, 2019, 11:54 PM

#

Update everything, and then try playing again and tell us if it crashes

astral anvil Apr 20, 2019, 11:54 PM

#

Ok hang on

#

This pc is literally the most unupgradable pc ever 😂

#

This thing makes laptops look easy to upgrade 😂

#

I am a console user that just occasionally plays on pc

#

I have no clue how updating drivers works

neat thorn Apr 20, 2019, 11:56 PM

#

Google update amd r7 drivers

#

Should take you to the AMD website for drivers

astral anvil Apr 20, 2019, 11:57 PM

#

“The device is working properly”

neat thorn Apr 20, 2019, 11:57 PM

#

Choose your own and processor

astral anvil Apr 20, 2019, 11:57 PM

#

I found it

#

MY PC IS FULL OF CRAP

📎 image0.jpg

neat thorn Apr 20, 2019, 11:57 PM

#

Nah don't ask windows. Windows is stupid

astral anvil Apr 20, 2019, 11:57 PM

#

I found how to update

neat thorn Apr 20, 2019, 11:57 PM

#

No

#

That's a windows driver

astral anvil Apr 20, 2019, 11:57 PM

#

IT SAYS UPDATE OK

#

📎 image0.jpg

neat thorn Apr 20, 2019, 11:57 PM

#

Get it from amd

#

Ok do it your way.

astral anvil Apr 20, 2019, 11:58 PM

#

I am looking one minute ok 😂

neat thorn Apr 20, 2019, 11:58 PM

#

Lulz

#

If windows was smart it would have already updated it. ;)

amber tide Apr 20, 2019, 11:58 PM

#

You always want to grab it from the manufacturer 😉

astral anvil Apr 20, 2019, 11:58 PM

#

I know how to fix it

#

I’ll just grab my shotgun

#

Carry my pc outback

#

Shoot it a couple times

neat thorn Apr 20, 2019, 11:59 PM

#

PULL!!!

astral anvil Apr 20, 2019, 11:59 PM

#

And just by a new one

odd beacon Apr 20, 2019, 11:59 PM

#

fuckin ol yeller your computer

#

lol

astral anvil Apr 20, 2019, 11:59 PM

#

I’ll have my dad chuck it 😂

#

So I’m looking on AMD’s website

#

And it’s asking for a series number 200,300,400

#

But my pc does not disclose this information 😂

#

I am blind nevermind

#

Their driver update software was just down a little father hang on

astral anvil Apr 21, 2019, 12:32 AM

#

Alright they are up to date now

#

Thanks for the help guys!

amber tide Apr 21, 2019, 12:37 AM

#

No problem, let us know how it goes

astral anvil Apr 21, 2019, 12:46 AM

#

My pc black screened when the drivers updated 😂

pale pike Apr 21, 2019, 12:56 AM

#

The AMD Radeon(TM) R7 Graphics is an integrated video cards, which The Isle doesn't support. It's also way below than the minimum recommended specs

neat thorn Apr 21, 2019, 2:09 AM

#

@astral anvil Go to your Steam folder - Common - The Isle - The Isle - Binaries - Win64 - TheIsle-Win64-Shipping.exe
Run the shipping exe

astral anvil Apr 21, 2019, 2:10 AM

#

Nah it’s fixed so far

#

No issues yet

neat thorn Apr 21, 2019, 1:03 PM

#

@honest river

#

Kicked From Server, Host Closed Connection?

#

Your issue belongs here in Troubleshooting, or your friends anyway

#

Have your friend do this:

#

Open an Administrator level command prompt
Windows Search - CMD
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

honest river Apr 21, 2019, 1:06 PM

#

He also said it happened before and restarting his PC sorted it, let me tell him this, thank you Sir!

neat thorn Apr 21, 2019, 1:06 PM

#

Welcome!

honest river Apr 21, 2019, 1:06 PM

#

And yes thats the message he's getting

neat thorn Apr 21, 2019, 1:06 PM

#

if it doesn't work, come back and ping me

honest river Apr 21, 2019, 1:06 PM

#

or Pending Connection Fail sometimes too

#

I'll tell him now

neat thorn Apr 21, 2019, 1:06 PM

#

Yep, the above should fix it

honest river Apr 21, 2019, 1:07 PM

#

How does that issue happen? He was playing Isle just fine for hours, relogged and couldn't get back in again.

neat thorn Apr 21, 2019, 1:07 PM

#

That, I don't know.

bitter roost Apr 21, 2019, 1:24 PM

#

@deep crest Post your issue here. Its better suited.

river garden Apr 21, 2019, 2:26 PM

#

servers are not populating the list for me anymore. The servers that are showing are very high ping and labelled outside of my country.

neat thorn Apr 21, 2019, 2:27 PM

#

At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

#

If that doesn't work, let me know and we'll do something else

river garden Apr 21, 2019, 2:28 PM

#

do i need to restart for this?

neat thorn Apr 21, 2019, 2:28 PM

#

No

river garden Apr 21, 2019, 2:30 PM

#

that seems to ahve done it, thanks

neat thorn Apr 21, 2019, 2:30 PM

#

Welcome!

honest river Apr 21, 2019, 9:47 PM

#

Cant see any serversssssssssssss

neat thorn Apr 21, 2019, 9:48 PM

#

No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

#

@honest river Yeah, that sounds like this fix. If this doesn't work we will do another one

sick fox Apr 22, 2019, 2:46 AM

#

what should I do about this? (happened twice)

📎 uh.PNG

neat thorn Apr 22, 2019, 3:24 AM

#

@sick fox

#

If you're encountering an issue with the game that you'd like assistance with be sure to provide your system specifications, which you can find using this gif below:

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

neat thorn Apr 22, 2019, 3:42 AM

#

@vast berry No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

unkempt moth Apr 22, 2019, 9:03 AM

#

@neat thorn I opende three ports.And then how i proceed?

#

I opended

vast berry Apr 22, 2019, 3:00 PM

#

@neat thorn It seemed to not work. I tried everything that was listed in the dropdown menu. I even restarted my computer and tried again. Is there anything else that i could try?

neat thorn Apr 22, 2019, 3:02 PM

#

Open an Administrator level command prompt
Windows Search - CMD
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

vast berry Apr 22, 2019, 3:22 PM

#

That also didn't work, anything else that I can possibly try?

neat thorn Apr 22, 2019, 3:27 PM

#

A temporary work-around if you are unable to get server results from steam in-game, is to goto the steam client, click the view button, then servers, select the isle on the bottom left and join a server through this list built-in to steam

vast berry Apr 22, 2019, 3:50 PM

#

it worked, thank you.

#

i have a puppy craving my attention, that's what's taking me so long to do the things you were suggesting

neat thorn Apr 22, 2019, 3:55 PM

#

It's all good.

#

You can also try this instead of the steam server browser. Go to your Steam folder - Common - The Isle - The Isle - Binaries - Win64 - TheIsle-Win64-Shipping.exe
Run the shipping exe

woven dragon Apr 23, 2019, 1:38 AM

#

hey so I've tried everything to fix this problem but every time i try to join a server i get kicked immediately or I'm able to join and get kicked 5 min later because of host closed the session apparently how do i fix this cause its starting to annoy me lol

neat thorn Apr 23, 2019, 1:39 AM

#

Open an Administrator level command prompt
Windows Search - CMD
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

amber tide Apr 23, 2019, 1:39 AM

#

you beat me >.<

neat thorn Apr 23, 2019, 1:40 AM

#

@woven dragon

#

Sorry lol!

woven dragon Apr 23, 2019, 1:41 AM

#

ok thank you ill try that

woven dragon Apr 23, 2019, 2:01 AM

#

hey so i tried it and it fixed it for like 10 min then i got kicked aain for the same reason ive tried fixing this for like 3 days already lol i have no clue what to do

#

and *

neat thorn Apr 23, 2019, 2:09 AM

#

Ehm.....hmmmmm. Try this? The last one usually fixes it.

#

Reset Controls/Controls not working properly | Method Two
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

woven dragon Apr 23, 2019, 2:10 AM

#

ok cool ill let you know if that works thank you again

neat thorn Apr 23, 2019, 2:13 AM

#

Welcome!

woven dragon Apr 23, 2019, 2:15 AM

#

i got kicked again lol i don't get it cause this doesn't happen to me on any other game

woven dragon Apr 23, 2019, 2:34 AM

#

i tried updating my drivers and that didn't help either

neat thorn Apr 23, 2019, 2:36 AM

#

You did the other commands with admin privileges? Not just a standard command prompt?

woven dragon Apr 23, 2019, 2:37 AM

#

yea i did it with admin privileges

neat thorn Apr 23, 2019, 2:37 AM

#

Go to your Steam folder - Common - The Isle - The Isle - Binaries - Win64 - TheIsle-Win64-Shipping.exe
Run the shipping exe

#

Try that

woven dragon Apr 23, 2019, 2:37 AM

#

ok ill let you know how that goes lol

#

yea that didn't work either my brain hurts

neat thorn Apr 23, 2019, 3:01 AM

#

So does mine. @amber tide any ideas?

void otter Apr 23, 2019, 9:23 AM

#

so i finally got what is doing my issue @neat thorn

#

apparently, my internet providers just straight blocked access to the servers.

amber tide Apr 23, 2019, 11:54 AM

#

Hmmm, I have 2 suggestions, try making an exception to the isle through your firewall, then open an Administrator level command prompt
Windows Search - CMD
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

#

If that doesn't work, you might have to delete Steam and all the subfolders and fresh install steam + the isle as thats a last resort fix

#

@woven dragon

void otter Apr 23, 2019, 4:53 PM

#

Issue fixed. It successfully works now !!!! dondiH

woven dragon Apr 23, 2019, 5:07 PM

#

thank you overpowered i have actually tried all those except the steam part not really willing to do that lol i have so many games that would screw over every other games online works which makes no sense maybe they just need to patch it on the isle's end ill try to play it again in a few months

amber tide Apr 23, 2019, 5:38 PM

#

How did you get them to unblock it @void otter

void otter Apr 23, 2019, 5:39 PM

#

they made a new wifi

amber tide Apr 23, 2019, 5:39 PM

#

Nice, grats! Welcome back to The Isle!

hallow wedge Apr 24, 2019, 2:34 AM

#

I have autorecord on and the recording I had recently didn't safe at all. Is there a way to recover it?

amber tide Apr 24, 2019, 2:38 AM

#

Go to your settings and see where it saves, then go to that folder and see if it’s there, if not then you wouldn’t be able to

neat thorn Apr 24, 2019, 2:40 AM

#

Recording is kinda borked right now.

hallow wedge Apr 24, 2019, 2:41 AM

#

I'm dumb, but, where would I find the folder for recordings. If by chance it saved in the folder.

neat thorn Apr 24, 2019, 2:43 AM

#

Don't delete this folder per the instructions but this tells you where to find it.

#

Reset Controls/Controls not working properly | Method Two
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

void otter Apr 24, 2019, 1:11 PM

#

Nice, they fixed the problem and today i wake up and it's back.

solemn latch Apr 24, 2019, 1:43 PM

#

My game keeps randomly muting people over and over and over, is this a common problem?

void otter Apr 24, 2019, 3:33 PM

#

I got another issue, my fps seems to drops at completly random moments. Any thoughts?

neat thorn Apr 24, 2019, 6:40 PM

#

That's usually a cpu issue with the freezing. Or ai is loading in. That happens too.

loud fable Apr 24, 2019, 10:14 PM

#

All good nvm

neat thorn Apr 25, 2019, 1:48 AM

#

@solemn latch muting people in game? As in the tab menu?

#

The same people or different folks every time?

ruby vale Apr 25, 2019, 4:52 AM

#

i have this issue as well. i had it happen today actually

#

i just have one specific person muted everytime, despite not clicking that button

solemn latch Apr 25, 2019, 10:21 AM

#

Yeah muting them in the tab menu, it depends who i am playing with, it tend to be people in my dino group

#

To the point i cant talk with my friends in game

neat thorn Apr 25, 2019, 12:51 PM

#

@ruby vale @solemn latch What I'd recommend for both of you is the below. Keep in mind this will wipe customer keybinds but it should help with the mute issue.

#

Reset Controls/Controls not working properly | Method Two
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

neat thorn Apr 25, 2019, 6:45 PM

#

@honest river

#

No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

honest river Apr 25, 2019, 6:46 PM

#

alright, thanks

magic path Apr 26, 2019, 1:34 PM

#

every time dino is near me, i drop frames a lot for few seconds. this fps drop now gives a lot scares

amber tide Apr 26, 2019, 1:35 PM

#

Can you provide your pc specs?

magic path Apr 26, 2019, 1:42 PM

#

📎 DxDiag.txt

#

are you able to see DxDiag?

amber tide Apr 26, 2019, 1:42 PM

#

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

#

Follow this

magic path Apr 26, 2019, 1:43 PM

#

Computer Information:
Manufacturer: HP
Model: HP Laptop 15-da0xxx
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz
CPU Family: 0x6
CPU Model: 0x8e
CPU Stepping: 0xa
CPU Type: 0x0
Speed: 1992 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Intel(R) UHD Graphics 620
DirectX Driver Name: nvldumd.dll
Driver Version: 25.20.100.6373
DirectX Driver Version: 25.21.14.2531
Driver Date: 11 18 2018
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: NVIDIA GeForce MX130
VendorID: 0x10de
DeviceID: 0x174d
Revision: 0xa2
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1366 x 768
Desktop Resolution: 1366 x 768
Primary Display Size: 13.54" x 7.64" (15.51" diag)
34.4cm x 19.4cm (39.4cm diag)
Primary Bus: PCI Express 4x
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speaker/Headphone (Realtek(R) A

Memory:
RAM: 12203 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 1423101 Mb
Largest Free Hard Disk Block: 312083 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
VR Headset: None detected

#

werid dxdiag says i have 4 dedicated gb graphic card, on steam says 1gb

#

📎 Capture.PNG

amber tide Apr 26, 2019, 1:48 PM

#

your graphics card Intel(R) UHD Graphics 620 is below the minimum required, and your drivers are out of date

magic path Apr 26, 2019, 1:49 PM

#

DirectX Card: NVIDIA GeForce MX130 is my graphic card duel graphic

#

intergrated graphic card

amber tide Apr 26, 2019, 1:54 PM

#

it looks like it's using the integrated graphics card over the mx130

#

But your drivers are out of date by a year

#

But the mx130 is still right below or barely making the minimum

magic path Apr 26, 2019, 1:57 PM

#

yeah i get 60 fps fine but when dino is in area, i drop 15 fps and then climbs back 50

#

im afraid to update graphic card for intel becuase it's says requires contact manufacture update, and hp site is this all they give update for.

magic path Apr 26, 2019, 2:18 PM

#

i guess i have to live with it

neat thorn Apr 26, 2019, 2:20 PM

#

Unfortunately you do. Both of those graphics cards are very far below the minimum requirements for the Isle. Something that may help is to decrease your screen resolution.

#

You can also try unchecking the smooth FPS box. Sometimes that creates hitches and glitches. You should also be able to go to the Intel website to get updated drivers for your CPU.

magic path Apr 26, 2019, 2:40 PM

#

ah okay thanks for the help lethal

neat thorn Apr 26, 2019, 3:19 PM

#

@magic path do this also. https://www.techadvisor.co.uk/how-to/pc-components/how-set-default-graphics-card-3612668/

Tech Advisor

Set which GPU to use for individual programs or games for peak per...

You don't always want integrated GPU so we show you how to set a default graphics card in Windows, whether it's Nvidia or AMD.

#

Then update your nVidia drivers. The mx130 is a tad better than integrated. The above will force your laptop to use the nVidia over the Intel.

magic path Apr 26, 2019, 3:34 PM

#

wow that actually worked thank you so much

#

70 fps

#

thank you so much

#

let me check when other dinos in the area, does it also lower fps. like it's nice unintended feature, fps drops 15 usually when something within close distance.

#

gets annoying after a while and always scares me

#

intel is very weird

📎 Capture.PNG

neat thorn Apr 26, 2019, 6:20 PM

#

@honest river No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

honest river Apr 26, 2019, 6:21 PM

#

i already did that and it doesnt work thou

#

but thanks anyway, i will also contact my provider and see what could cause it 😃

neat thorn Apr 26, 2019, 7:43 PM

#

I have another one....

#

Steam Subsystem Error OR No servers showing.
Open an Administrator level command prompt
Windows search - CMD
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

#

@honest river

honest river Apr 26, 2019, 7:48 PM

#

Awesome, that did work! Thx a lot :3

neat thorn Apr 26, 2019, 8:40 PM

#

Welcome!

quiet raven Apr 27, 2019, 9:36 AM

#

I’m asking this on behalf of my friend but is it possible to change the controls of the game?

pale pike Apr 27, 2019, 9:37 AM

#

If you go into the game's setting you/they would be able to change the keybind @quiet raven

quiet raven Apr 27, 2019, 9:38 AM

#

Ok thanks

#

My friend is saying that he doesn’t even have the keybind for his scent

pale pike Apr 27, 2019, 9:40 AM

#

type %localappdata% in your task bar search box and press enter.
scroll down to the isle, open it and delete the "saved" folder.

tell your friend to do that @quiet raven

honest river Apr 27, 2019, 9:43 AM

#

so wait i only go to the isle folder?

pale pike Apr 27, 2019, 9:47 AM

#

Located in your Local folder yes

#

just do the step written above!

honest river Apr 27, 2019, 9:48 AM

#

uh sorry im confused where do i type %localappdata%

pale pike Apr 27, 2019, 9:49 AM

#

in the start up menu, there should be a search box where you can type

honest river Apr 27, 2019, 9:49 AM

#

this one

📎 unknown.png

pale pike Apr 27, 2019, 9:49 AM

#

yup

#

Local>theisle > delete "saved" folder

honest river Apr 27, 2019, 9:50 AM

#

thanks

📎 unknown.png

#

i deleted it from the folder

pale pike Apr 27, 2019, 9:51 AM

#

now launch your game, allnof your settings (graphics/sounds) and keybind will have been reset

#

but you should see the "scent" keybind now

honest river Apr 27, 2019, 9:51 AM

#

thank you

#

and sorry for troubling you

#

yes its there thanks

pale pike Apr 27, 2019, 9:52 AM

#

Don't be, that's why we're here! 👍

hardy pumice Apr 27, 2019, 3:59 PM

#

i cant get onto any servers at all since yesterday (was working before i logged). i tried updating my driver says it already up to day when joining it goes from 38%-100% (thats when i know it wont work) and says connection lost?https://i.imgur.com/JvY8q95.png

Imgur

neat thorn Apr 27, 2019, 4:00 PM

#

Stand by, let me look at something

#

What OS are you using?

#

@hardy pumice

hardy pumice Apr 27, 2019, 4:01 PM

#

win10

neat thorn Apr 27, 2019, 4:01 PM

#

Your drivers are extremely out of date. Should be using nVidia for driver updates and not windows

#

Download this to update: https://www.geforce.com/drivers/results/146343

hardy pumice Apr 27, 2019, 4:02 PM

#

ah, thank you 😆

neat thorn Apr 27, 2019, 4:03 PM

#

I'd also recommend downloading GeForce Experience to keep your drivers up to date.

hardy pumice Apr 27, 2019, 4:03 PM

#

yeah i jsut find it weird when i try update them it says they are already up to date?

neat thorn Apr 27, 2019, 4:03 PM

#

Through Windows?

#

Windows sucks for third party driver updates.

hardy pumice Apr 27, 2019, 4:04 PM

#

ah ok xD

neat thorn Apr 27, 2019, 4:04 PM

#

ALways go to the manufacturer for driver updates. Windows won't find them .

slow halo Apr 27, 2019, 9:00 PM

#

not sure if this is the proper chat to put this in, or if there's even a solution for it, but I've been having this issue that after 3-4 failed attempts at getting into a server, the server list doesn't show any servers (says no servers found) and I have to verify game files in order for any servers to even show up again. it's incredibly frustrating when I'm trying to join friends on a server and it takes me half an hour just to get in. internet connection is just fine as I can load other games, chat on discord, and open up things on my web browser without issue

neat thorn Apr 27, 2019, 9:00 PM

#

First thing is to do this: No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

#

If that doesn't work, do this!
Steam Subsystem Error OR No servers showing.
Open an Administrator level command prompt
Windows Search - CMD
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

scarlet dock Apr 27, 2019, 9:42 PM

#

Was wondering if someone could help me I'm currently running a i7-8700k CPU with x2 rtx 2080 gpus in nvlink. I have a 3440 x 1440 alienware ultrawide g-sync 120hz monitor and I cant for the the lowlife of me figure why I cant get past 62fps.

neat thorn Apr 27, 2019, 9:43 PM

#

Ah, there's a setting for that. hang tight and I'll get it for you!

#

Set your FPS limit from 0 to something like 250

#

With a single RTX2060 I get up to 150 FPS

#

In Game, Settings, Graphics settings

scarlet dock Apr 27, 2019, 9:52 PM

#

I'll check ot as soon as I get home thank you :)

neat thorn Apr 27, 2019, 9:53 PM

#

Welcome!

twilit quest Apr 27, 2019, 10:21 PM

#

i cannot use any servers, it says "No servers found" i have tried everything.

amber tide Apr 27, 2019, 10:27 PM

#

Open an Administrator level command prompt
Windows Search - CMD
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

#

@twilit quest

twilit quest Apr 27, 2019, 10:32 PM

#

didn't work.

amber tide Apr 27, 2019, 10:32 PM

#

At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

#

You have to play around with the ping, if one number doesn't work then try the rest

twilit quest Apr 27, 2019, 10:44 PM

#

ok

neat thorn Apr 27, 2019, 11:35 PM

#

@modern rune in here. Let me see if I can find a fix. Hang on...

#

For the Update Game issue that's already up to date
Go to your Steam folder - Common - The Isle - The Isle - Binaries - Win64 - TheIsle-Win64-Shipping.exe
Run the shipping exe

modern rune Apr 27, 2019, 11:44 PM

#

Steam folder as in my computer files? Just making sure. 😃

#

Okay yes, sorry me just being dumb

neat thorn Apr 27, 2019, 11:45 PM

#

Yes

modern rune Apr 27, 2019, 11:45 PM

#

Do I run it as an Admin?

neat thorn Apr 27, 2019, 11:46 PM

#

No

#

Just double click it

modern rune Apr 27, 2019, 11:46 PM

#

Okay

#

Should I try joining this server now after this?

#

I'm assuming so @neat thorn 😃

neat thorn Apr 27, 2019, 11:48 PM

#

Yes

modern rune Apr 27, 2019, 11:48 PM

#

Okay

#

It worked! Thank you!

#

I'll just open the game like this from now on

#

until recode.

#

LOL

neat thorn Apr 27, 2019, 11:51 PM

#

Yes please do!

modern rune Apr 27, 2019, 11:51 PM

#

Thanks so much! ❤ 😄

neat thorn Apr 27, 2019, 11:52 PM

#

Welcome e!

scarlet dock Apr 28, 2019, 12:23 AM

#

@neat thorn so I did that but I'm only getting 80fps up from 62

#

Is the game sli compatible? My evga precision x is showing both cards are being utilized

neat thorn Apr 28, 2019, 12:25 AM

#

I wouldn't worry. The game won't use both gpus

scarlet dock Apr 28, 2019, 12:26 AM

#

What do you think the issue is ? I got another friend he has a 2060 trex as well

#

He is getting about 135

#

My drivers are up to date

neat thorn Apr 28, 2019, 12:37 AM

#

Your resolution

#

1440p is brutal in this game

scarlet dock Apr 28, 2019, 12:46 AM

#

That's probally it I guess 85 at epic settings at that resolution is still nothing to complain about

#

I appreciate the help

neat thorn Apr 28, 2019, 1:07 AM

#

It's still under heavy development and not optimized. I wouldn't worry too much yet.

neat thorn Apr 28, 2019, 5:44 AM

#

twilit quest Apr 28, 2019, 4:51 PM

#

The isle says "no server found" and nothing has worked.

neat thorn Apr 28, 2019, 4:55 PM

#

New to the game or new issue playing previously?

twilit quest Apr 28, 2019, 5:59 PM

#

new issue

#

i have tried to reinstall it several times

pearl oxide Apr 29, 2019, 12:02 AM

#

@round dawn Check the pinned messages in this channel. If you still have issues let us know.

round dawn Apr 29, 2019, 12:08 AM

#

@pearl oxide ill done everything from my knowledge to try to fix this and it's still broken

#

but i can join threw friend

neat thorn Apr 29, 2019, 12:35 AM

#

@round dawn Sup? What's the issue?

round dawn Apr 29, 2019, 12:36 AM

#

i have the no servers found glich

neat thorn Apr 29, 2019, 12:38 AM

#

Steam Subsystem Error OR No servers showing.
Open an Administrator level command prompt
Windows Search - CMD
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

#

And

#

No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

copper axle Apr 29, 2019, 1:21 AM

#

@tough cedar Ask here

#

Official channel are for in server information

tough cedar Apr 29, 2019, 1:22 AM

#

Hello my name is Joey, and i just bought the game. I seem to be freezing every so often in the customize dino thing. I have a ok PC at 16 gig ram and a 4.22-4.33 ghz cpu. I dont know what wrong

#

can i increase ram?

copper axle Apr 29, 2019, 1:23 AM

#

@neat thorn bacon this new bacon need some help

neat thorn Apr 29, 2019, 1:25 AM

#

Probably not a RAM issue. AMD CPU?

tough cedar Apr 29, 2019, 1:25 AM

#

how do i check to see what kind of CPU i have? im on windows 7

neat thorn Apr 29, 2019, 1:26 AM

#

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

tough cedar Apr 29, 2019, 1:28 AM

#

Computer Information:
Manufacturer: To be filled by O.E.M.
Model: To be filled by O.E.M.
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD FX(tm)-8350 Eight-Core Processor
CPU Family: 0x15
CPU Model: 0x2
CPU Stepping: 0x0
CPU Type: 0x0
Speed: 4334 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 7 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 960
DirectX Driver Name: nvd3dum.dll
Driver Version: 23.21.13.9077
DirectX Driver Version: 23.21.13.9077
Driver Date: 1 23 2018
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 960
VendorID: 0x10de
DeviceID: 0x1401
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video

#

Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 26.65" x 15.00" (30.55" diag)
67.7cm x 38.1cm (77.6cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 2047 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (2- Logitech G430 Gami

Memory:
RAM: 16282 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 1411726 Mb
Largest Free Hard Disk Block: 561849 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

#

Do i need to lower game settings?

#

would that help?

neat thorn Apr 29, 2019, 1:34 AM

#

AMD FX

#

Known issue with Unreal Engine

#

Turn all your sounds down in the character screen, then back up in game

#

has nothing to do with graphics, unfortunately

tough cedar Apr 29, 2019, 1:38 AM

#

ah ok thank you for the tip

round dawn Apr 29, 2019, 6:38 PM

#

@neat thorn should i just wait for the glich to go

#

or just join thought friend and shit

neat thorn Apr 29, 2019, 7:29 PM

#

What glitch?

#

@round dawn

#

Oh, I see now. And you've done what I posted in response?

round dawn Apr 29, 2019, 7:31 PM

#

yup

neat thorn Apr 29, 2019, 7:31 PM

#

The CMD fix and steam ping fix?

#

Interesting.

round dawn Apr 29, 2019, 7:32 PM

#

yup

#

i put it 100

#

1000*

#

cause this guy tryied helpping me to

#

but couldn't do it

neat thorn Apr 29, 2019, 7:34 PM

#

Try this and see if they show up.

#

For the Update Game issue that's already up to date
Go to your Steam folder - Common - The Isle - The Isle - Binaries - Win64 - TheIsle-Win64-Shipping.exe
Run the shipping exe

#

The other thing could be your firewall

round dawn Apr 29, 2019, 7:34 PM

#

yeah

neat thorn Apr 29, 2019, 7:35 PM

#

Allowing steam through but not the isle

#

Do you have origin running? It uses some isle ports....

round dawn Apr 29, 2019, 7:35 PM

#

no

#

origins not running rn

neat thorn Apr 29, 2019, 7:35 PM

#

K

neat thorn Apr 30, 2019, 12:48 AM

#

@polar hedge IN here, I'll help ya!

polar hedge Apr 30, 2019, 12:49 AM

#

Oh okay

#

Thanks

#

@neat thorn

neat thorn Apr 30, 2019, 12:49 AM

#

Reset Controls/Controls not working properly | Method Two
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

#

Follow those instructions.

#

And it'll be fixed.

polar hedge Apr 30, 2019, 12:50 AM

#

Wait, where?

#

On Steam?

neat thorn Apr 30, 2019, 12:50 AM

#

No, Windows

#

File explorer is windows

polar hedge Apr 30, 2019, 1:16 AM

#

Sorry, my brother is on the pc right now but I'll tell you how it went tomorrow

neat thorn Apr 30, 2019, 10:59 AM

#

@odd acorn Are you having issues or wondering why it's not sponsored by nVidia?

cobalt void Apr 30, 2019, 8:04 PM

#

Hello I am an old player of the Isle but I am currently experiencing a problem that I have never had I can not join any server is the game says to me "expel from the server " I ask the server admin where I play but nothing he saw no problem a person could help me settle se problem (sorry for my English I use Google translate)

amber tide Apr 30, 2019, 9:14 PM

#

"expel from the server" is not a valid error, please type exactly what it says

#

@cobalt void

cobalt void Apr 30, 2019, 9:15 PM

#

"eject from the server"

#

@amber tide

amber tide Apr 30, 2019, 9:18 PM

#

Please provide your pc specs

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

cobalt void Apr 30, 2019, 9:23 PM

#

Computer Information:
Manufacturer: To Be Filled By O.E.M.
Model: To Be Filled By O.E.M.
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-4670 CPU @ 3.40GHz
CPU Family: 0x6
CPU Model: 0x3c
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 3399 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 970
DirectX Driver Name: nvldumd.dll
Driver Version: 26.21.14.3039
DirectX Driver Version: 26.21.14.3039
Driver Date: 4 17 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 970
VendorID: 0x10de
DeviceID: 0x13c2
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.00" x 11.26" (22.91" diag)
50.8cm x 28.6cm (58.2cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 4095 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Haut-parleurs (Realtek High Def

Memory:
RAM: 16303 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 952506 Mb
Largest Free Hard Disk Block: 158902 Mb
OS Install Date: janv. 01 1970
Game Controller: None detected
VR Headset: None detected

amber tide Apr 30, 2019, 9:25 PM

#

I'm sorry but I've never heard of anyone with the error "ejected from the server"

cobalt void Apr 30, 2019, 9:26 PM

#

its the fisrt time for me too

amber tide Apr 30, 2019, 9:26 PM

#

Are you trying to translate what it says?

cobalt void Apr 30, 2019, 9:27 PM

#

excluded from the server

amber tide Apr 30, 2019, 9:28 PM

#

That's not what I asked, are you trying to translate the message it says?

cobalt void Apr 30, 2019, 9:28 PM

#

that says nothing i dont get any message

#

just back to menu and exluded from the server

amber tide Apr 30, 2019, 9:29 PM

#

If it says no message then why did you mention "excluded from the server"

cobalt void Apr 30, 2019, 9:30 PM

#

you know when you lost the connection to a server

amber tide Apr 30, 2019, 9:30 PM

#

Yes, and it tells you exactly that.. lost connection to the server, not excluded

cobalt void Apr 30, 2019, 9:30 PM

#

its this but not lost connection

amber tide Apr 30, 2019, 9:30 PM

#

Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

cobalt void Apr 30, 2019, 9:31 PM

#

ok i try it

#

i can launch the game after ?

amber tide Apr 30, 2019, 9:43 PM

#

Yes go try it and see what happens

cobalt void Apr 30, 2019, 9:43 PM

#

ok

#

doesn't work

#

rip me

amber tide Apr 30, 2019, 9:45 PM

#

It just kicks you out of the game without saying anything at all?

cobalt void Apr 30, 2019, 9:45 PM

#

yeah

#

in all server i try to join

amber tide Apr 30, 2019, 9:49 PM

#

Go to your Steam folder - Common - The Isle - The Isle - Binaries - Win64 - TheIsle-Win64-Shipping.exe
Run the shipping exe

cobalt void Apr 30, 2019, 9:53 PM

#

dont wok too

amber tide Apr 30, 2019, 10:10 PM

#

Open an Administrator level command prompt
Windows Search - CMD
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

#

@cobalt void

cobalt void Apr 30, 2019, 10:13 PM

#

if i reboot my computer i need to R-install all the game ?

pale pike Apr 30, 2019, 10:38 PM

#

No, restarting your computer does not delete the games on it

cobalt void Apr 30, 2019, 11:08 PM

#

i think its work i will try more later thx for you help ^^

amber tide Apr 30, 2019, 11:08 PM

#

Sounds great! Glad we could help

#

Have a good day 😄

cobalt void Apr 30, 2019, 11:08 PM

#

good night ^^

ruby vale May 1, 2019, 1:49 AM

#

@nova stirrup last time i saw this "host closed the connection", the person received a vac ban on their account. so check for that

neat thorn May 1, 2019, 1:49 AM

#

Nah, that's not it

nova stirrup May 1, 2019, 1:49 AM

#

vac ban?

#

I don’t even know what that is

neat thorn May 1, 2019, 1:50 AM

#

Do this:
Steam Subsystem Error OR No servers showing.
Windows Search - CMD
Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

nova stirrup May 1, 2019, 1:50 AM

#

@-@... reseting my PC uh, if it doesn’t work I’ll.. try, that

ruby vale May 1, 2019, 1:50 AM

#

vac bans are issued by valve, it basically just bans you from a game if you have a cheat tool open on your pc

#

but i was just making sure

neat thorn May 1, 2019, 1:51 AM

#

No, you're not resetting your PC

#

Just your DNS cache

#

It requires a REBOOT though

nova stirrup May 1, 2019, 1:51 AM

#

I will, try. And I don’t have anything like that

neat thorn May 1, 2019, 1:59 AM

#

@alpine nest

#

No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

nova stirrup May 1, 2019, 1:59 AM

#

Fixed it

#

Just off and on’ed my pc lol

neat thorn May 1, 2019, 2:00 AM

#

Steam Subsystem Error OR No servers showing.
Windows Search - CMD
Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

alpine nest May 1, 2019, 2:00 AM

#

nah its been like this for me for like 2 weeks now

neat thorn May 1, 2019, 2:00 AM

#

These fixes work but OK

alpine nest May 1, 2019, 2:00 AM

#

📎 2019-04-30_22_00_36-The_Isle.png

#

these are the only servers i get with the filters i have

neat thorn May 1, 2019, 2:01 AM

#

Yep, I get it. Try the fixes I posted above

alpine nest May 1, 2019, 2:01 AM

#

alright

neat thorn May 1, 2019, 2:01 AM

#

It happens randomly for no reason

weary bloom May 1, 2019, 10:23 AM

#

Q: every time i search for official servers i only get a few at random, sometimes eu, sometimes US, sometimes a bit of both, how do i fix?

amber tide May 1, 2019, 11:46 AM

#

There's 2 possible fixes,

Try this one first: At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

#

Second fix: Windows Search - CMD
Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer
@weary bloom

weary bloom May 1, 2019, 3:46 PM

#

this worked i put it on 1500 but im missing US3 and if i go up i lose all but eu1 and

amber tide May 1, 2019, 7:50 PM

#

For us3 to show up you cannot have the box for Official checked

#

But glad we were able to fix your issue 😋

blazing heron May 1, 2019, 8:34 PM

#

Any one know why my ping is unreasonably high on any server I play on? I'm on the west coast of canada, so at the very highest, if the US servers are on the east coast I should get like 70-80, but I'm rarely below 400

#

My internet is quite good so I know it isn't that

amber tide May 1, 2019, 8:49 PM

#

The ping shown on the servers isn’t an accurate representation of your ping

#

@blazing heron

blazing heron May 1, 2019, 8:52 PM

#

Ahh good do know haha, thanks :)

amber tide May 1, 2019, 8:59 PM

#

You're welcome 😉

pale pike May 2, 2019, 12:53 AM

#

@honest river you'll find a few fix for not finding servers in the pinned messages of this channel!

#

@elder bison same solutions as I mentionned above^ should also help you

elder bison May 2, 2019, 12:58 AM

#

Thx

neat thorn May 2, 2019, 1:01 AM

#

Start with this:

#

No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

#

If that doesn't work, move on to this one:

#

Steam Subsystem Error OR No servers showing.
Open an Administrator level command prompt
Windows Search - CMD
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

elder bison May 2, 2019, 1:02 AM

#

I did the first one it worked

neat thorn May 2, 2019, 1:02 AM

#

Awesome!

elder bison May 2, 2019, 1:02 AM

#

Thx lethal

raven gyro May 2, 2019, 5:06 PM

#

<@&505047238674874368> Uh hey somehow got stuck and the /stuck command doesn't work.. is it possible for an admin to fix that?

bright tartan May 2, 2019, 5:07 PM

#

veggie state that in the server you are in not in troubleshooting

raven gyro May 2, 2019, 5:07 PM

#

Oh, which channel?

bright tartan May 2, 2019, 5:07 PM

#

official servers

raven gyro May 2, 2019, 5:07 PM

#

ah nvm just saw, gotcha ^^ thank you

inner yew May 2, 2019, 6:59 PM

#

are there some solution somewhere if you arent able to scent? A friend of mine cant scent so Im asking for him

modern spear May 2, 2019, 7:01 PM

#

does it do the animation or nothing at all? If it does nothing maybe rebind it to another key, if the scent option is not there this should help: go to %localappdata%>The Isle and delete the 'Saved' folder while the game is closed

inner yew May 2, 2019, 7:02 PM

#

Thanks I will tell him to test it

#

It worked, thank you so mush :,3)

modern spear May 2, 2019, 7:14 PM

#

nice

pale pike May 3, 2019, 3:47 AM

#

@honest river about your #401481402782056460, there is something you can do to maybe fix that actually.

#

start by doing this :

No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

#

if it still doesn't work, you can try this one :

Steam Subsystem Error OR No servers showing.
Open an Administrator level command prompt
Windows Search - CMD
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

honest river May 3, 2019, 3:49 AM

#

i did the 1000, thing but i got it figured out @pale pike thanks, i added a solution to the bottom of it, for any other people that have the same issue

neat thorn May 3, 2019, 3:49 AM

#

To further what El Paco says, you can in fact use Steam Server browser to find The Isle servers and click connect to open The Isle and connect to a server

#

But if you do both of the above posts, it will correct the IN Game server browser

neat thorn May 3, 2019, 12:59 PM

#

@sonic mantle Let's have a look.... https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

sonic mantle May 3, 2019, 1:01 PM

#

ok one sec, let me boot up my computer

#

Computer Information:
Manufacturer: HP
Model: 870-213w
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0x9
CPU Type: 0x0
Speed: 3600 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 1080
DirectX Driver Name: nvldumd.dll
Driver Version: 25.21.14.1735
DirectX Driver Version: 25.21.14.1735
Driver Date: 12 11 2018
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 165 Hz
DirectX Card: NVIDIA GeForce GTX 1080
VendorID: 0x10de
DeviceID: 0x1b81
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 22.05" x 11.81" (25.00" diag)
56.0cm x 30.0cm (63.5cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 8191 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 16319 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 1197058 Mb
Largest Free Hard Disk Block: 920914 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

neat thorn May 3, 2019, 1:09 PM

#

Your drivers are out of date.

#

Driver Date: 12 11 2018

sonic mantle May 3, 2019, 1:09 PM

#

yeah I know, the thing is I had the latest version and the flickering was unbearable

#

I googled and someone said try rolling back your driver

#

and I did but it didn't help

neat thorn May 3, 2019, 1:10 PM

#

Also, your monitor refresh rate is at 165 hz

sonic mantle May 3, 2019, 1:10 PM

#

so I kinda just left it there

neat thorn May 3, 2019, 1:10 PM

#

Which is a huge part of the problem also.

sonic mantle May 3, 2019, 1:10 PM

#

?

#

i don't understand

#

165 Hz is pretty high isn't it?

neat thorn May 3, 2019, 1:11 PM

#

Should be 60 hz or so

#

WIth refresh, higher isn't beter

sonic mantle May 3, 2019, 1:12 PM

#

hmm alright imma limit it to 60Hz in the display setting

neat thorn May 3, 2019, 1:12 PM

#

Update drivers, set monitor to 60hz and it should be much better.

sonic mantle May 3, 2019, 1:13 PM

#

no I'm still getting it

neat thorn May 3, 2019, 1:14 PM

#

Did you set it in Windows Display settings or nVidia Control Panel?

sonic mantle May 3, 2019, 1:14 PM

#

windows

neat thorn May 3, 2019, 1:15 PM

#

Check the nVidia Control panel also

sonic mantle May 3, 2019, 1:15 PM

#

also its automatically set to 60hz in NVidia control pnel

neat thorn May 3, 2019, 1:15 PM

#

Good.

#

Did you change these settings with the game running?

sonic mantle May 3, 2019, 1:16 PM

#

it didn't help...

#

look, like Ive tried everything, and did tons of research, lots of people have this issue and it appears to be unfixable just by messing with software settings, or any setting for that matter

neat thorn May 3, 2019, 1:17 PM

#

For In Game settings, do you have the Smooth FPS box checked?

#

Or Vsync?

sonic mantle May 3, 2019, 1:17 PM

#

i have smooth fps checked

#

not vsync

neat thorn May 3, 2019, 1:18 PM

#

What's the FPS set to? 0?

sonic mantle May 3, 2019, 1:18 PM

#

60

#

dude seriously I'm not kidding anything u can think of i tried

neat thorn May 3, 2019, 1:18 PM

#

Ok, I'll leave it alone then

sonic mantle May 3, 2019, 1:18 PM

#

no...

#

can you please reflect this to the devs

neat thorn May 3, 2019, 1:20 PM

#

No, because it's most likely an issue on your end, not theirs.

#

They read bug reports though.

sonic mantle May 3, 2019, 1:20 PM

#

the fact that lots of people are getting this

#

means

#

its not an uncommon problem

#

so yeah maybe the problem is solvable on my end but ive tried everything, i even reinstalled my driver

#

i contacted NVidia and they said its problem with the game

#

Z-fighting or whatever

#

from the game not officially support some sort of anti-aliasing

#

I'm not a software expert but if any dev sees this please, just know that i have friends who also have this issue, and you can go on twitch, some streamers also do but others don't, and I don't know why, a GTX 1080 should be enough to power any game on this planet

amber tide May 3, 2019, 1:57 PM

#

If it was directly from the game, then EVERYONE would have this issue, if a few people have the issue then it's more than likely a setting that's preset on your hardware/computer

#

What kind of flickering is it

neat thorn May 3, 2019, 1:57 PM

#

Shadow flickering on a GTX1080

amber tide May 3, 2019, 2:00 PM

#

that's a known issue that pops up randomly every once in a while in amd/nvidia cards.

#

Try opening the nvidia control panel, go into manage 3d settings, and just make sure ambient occlusion isn't turned on

#

That has helped some people before in the past, but unfortunately it's an issue with a software setting and isn't related to the game specifically

#

@sonic mantle

#

Also turn off smooth fps

#

If the above doesn't work, turn off smooth fps and lower the shadow quality in the game settings

honest river May 3, 2019, 3:46 PM

#

somehow my download fails. i unintsalled the game since it was crashing and now i cant download it

#

when i uninstall it and click download it starts a 10gbb download and at 9,8 it says download failed

#

and i know the game is 20gb+

#

how to fix this*

#

?

#

ping me with a answer if you know

honest river May 3, 2019, 4:19 PM

#

ive checked other games and the isle was the only one corrupted

#

so i need a fix for that

honest river May 3, 2019, 6:58 PM

#

this is what i get

📎 awas.PNG

neat thorn May 3, 2019, 7:53 PM

#

Try verifying game files instead of updating.

honest river May 3, 2019, 8:08 PM

#

i tried

#

didnt work

#

i restarted steam still nothing

#

and the pc too

amber tide May 3, 2019, 8:10 PM

#

What OS are you trying to download it on?

#

The issue is caused because of a corrupted file in your folder,

Go to your folder for steam---> Steam \ SteamApps \ Common \ The Isle and delete your isle folder entirely

honest river May 3, 2019, 8:17 PM

#

windows

#

done that too

#

several times

#

only thing i can think of is that there are files in other folders that keep this game from downloading/playing

amber tide May 3, 2019, 8:43 PM

#

Yes there are other files somewhere on the computer because it would be downloading new files and not updating files

honest river May 3, 2019, 8:48 PM

#

and how do i find them and delete them?

#

i tried restarting the pc and steam and redownloaded and verified the files

#

still nothing

#

i even tried clearing the download cache

amber tide May 3, 2019, 8:52 PM

#

Steam library > Right click The Isle> Properties> Local files>Browse local files, delete that folder.

Right click the isle again in the steam library and hit uninstall

honest river May 3, 2019, 8:52 PM

#

ive done that

#

ive deleted the folder

#

restarted the pc and steam

#

and redownloaded

#

verified

#

still the same thing

#

fixed it

#

no idea how

amber tide May 3, 2019, 9:02 PM

#

😉

#

You just started it again and it worked?

honest river May 3, 2019, 9:02 PM

#

no

#

on the download where it said failed to verify

#

i clicked again thinking it will redownload again

#

not redownload, i meant re-verify

#

and it was doing that and it was fixed

#

i even tried that before

amber tide May 3, 2019, 9:03 PM

#

Yeah, steam likes to do whatever it wants sometimes

honest river May 3, 2019, 9:03 PM

#

but if i can join a server then its fixed since last time i tried to join gave me a crash

amber tide May 3, 2019, 9:04 PM

#

We have some fixes ready to go if it does crash

honest river May 3, 2019, 9:06 PM

#

it works

amber tide May 3, 2019, 9:06 PM

#

Sounds great! Welcome back!

honest river May 3, 2019, 9:06 PM

#

daaaaamn i thought i needed to uninstall all my games

#

which were on a separate ssd

neat thorn May 3, 2019, 9:12 PM

#

@vast berry Steam Subsystem Error OR No servers showing.
Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

visual temple May 3, 2019, 11:11 PM

#

Im having trouble connecting to my friends server. It doesnt show up on the server list, no matter if i put max results at 500, all the way to 5000. Ive tried direct connecting and it gives me a black screen, have to exit the game using the taskbar. Please help. 😃

neat thorn May 3, 2019, 11:14 PM

#

@visual temple Try this:
team Subsystem Error OR No servers showing.
Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

#

If that doesn't work, you might have to use the Steam Server Browser, unless that's what you mean by direct connect?

visual temple May 3, 2019, 11:14 PM

#

I tried adjusting the ping in settings and that worked . Thanks!

cobalt crystal May 3, 2019, 11:16 PM

#

She was putting +connect and the servers ip and port in the set launch options, Bacon

neat thorn May 3, 2019, 11:16 PM

#

Ah, understood

#

Better to use the Steam Server Browser as that option doesn't work right now, as she found out. 😉

cobalt crystal May 3, 2019, 11:17 PM

#

It does 😛

neat thorn May 3, 2019, 11:17 PM

#

Does it really?

cobalt crystal May 3, 2019, 11:17 PM

#

just not for the particular error she was having

neat thorn May 3, 2019, 11:17 PM

#

Huh, well, learned something new.

vast berry May 3, 2019, 11:19 PM

#

@neat thorn that didn't seem to work

neat thorn May 3, 2019, 11:20 PM

#

What was your issue?

#

I can't seem to find it now

#

Ah, found it. Still the Frender issue or just no servers showing up?

vast berry May 3, 2019, 11:21 PM

#

fender

#

wait no both

#

but i use the view > servers then get on a server like you recommended to me a while back

neat thorn May 3, 2019, 11:24 PM

#

For the servers: No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

vast berry May 3, 2019, 11:25 PM

#

i've tried that, i dont think you remember. < also i don't mean this is a rude way

neat thorn May 3, 2019, 11:26 PM

#

Ok, let me look at the other issue

vast berry May 3, 2019, 11:28 PM

#

for the server issue, i dont mind going to steam client > view > servers. its not a huge problem

#

the main thing im needing help to is when i pick a server and it brings me to another server that i didn't pick or it does the fatal crash thing

neat thorn May 3, 2019, 11:33 PM

#

Let's do this so we know what we're looking at

#

If you're encountering an issue with the game that you'd like assistance with be sure to provide your system specifications, which you can find using this gif below:

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

vast berry May 3, 2019, 11:35 PM

#

alright do you want me to PM this to you or just send it here?

neat thorn May 3, 2019, 11:36 PM

#

Just paste it here.

vast berry May 3, 2019, 11:36 PM

#

Computer Information:
Manufacturer: Hewlett-Packard
Model: HP EliteBook 8570p
Form Factor: Laptop
Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-3540M CPU @ 3.00GHz
CPU Family: 0x6
CPU Model: 0x3a
CPU Stepping: 0x9
CPU Type: 0x0
Speed: 2993 Mhz
4 logical processors
2 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: AMD Radeon HD 7570M
DirectX Driver Name: lci_proxyumd32.dll
Driver Version: 15.201.1301.0
DirectX Driver Version: 2.0.32505.0
Driver Date: 8 19 2015
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 40 Hz
DirectX Card: AMD Radeon HD 7570M
VendorID: 0x1002
DeviceID: 0x6841
Revision Not Detected
Number of Monitors: 2
Number of Logical Video Cards: 2
No SLI or Crossfire Detected
Primary Display Resolution: 1600 x 900
Desktop Resolution: 3040 x 900
Primary Display Size: 13.58" x 7.64" (15.55" diag)
34.5cm x 19.4cm (39.5cm diag)
Primary Bus Type Not Detected
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (High Definition Audio

Memory:
RAM: 8123 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 475244 Mb
Largest Free Hard Disk Block: 153264 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

neat thorn May 3, 2019, 11:36 PM

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Driver Date: 8 19 2015
AMD Radeon HD 7570M

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Might wanna update those

vast berry May 3, 2019, 11:37 PM

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how would i update them?

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buy a new one im guessing? xD

neat thorn May 3, 2019, 11:39 PM

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Um, it looks like it

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The newest drivers from AMD are dated 2015

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But you can't because it's a laptop....not replaceable GPU

vast berry May 3, 2019, 11:40 PM

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damn, im on a tight budget so i can see what i can do

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ah

neat thorn May 3, 2019, 11:40 PM

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How long have you had The Isle installed?

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Any old mods installed possibly?

vast berry May 3, 2019, 11:40 PM

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2 years? and yea i got some mods installed

neat thorn May 3, 2019, 11:41 PM

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Ok, delete all those, they don't work anymore and might cause issues

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nd one more thing

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Do this:Reset Controls/Controls not working properly | Method Two
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

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and if that doesn't help, try this also:

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Go to your Steam folder - Common - The Isle - The Isle - Binaries - Win64 - TheIsle-Win64-Shipping.exe
Run the shipping exe

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Sorry to shotgun but it's hard to say with 4 year old drivers

vast berry May 3, 2019, 11:43 PM

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alright i'll try it and it's totally understandable. Thank you for your time and effort.

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and the mods were most likely uninstalled because i don't see them lol

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if none of these work, i may have to get a new computer because i need a new one anyways even though this laptop has been good to me

neat thorn May 3, 2019, 11:53 PM

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Won't give up that easily. ;)

vast berry May 3, 2019, 11:55 PM

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nope, never have

vast berry May 4, 2019, 12:20 AM

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method Two worked. thank you!

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saved me from taking 1k out of my savings xD ( i was one step away from getting a gaming laptop, i'll get one later this year though )

neat thorn May 4, 2019, 12:24 AM

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Saweet!

whole tiger May 4, 2019, 1:37 AM

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Hi when i charging battery in my laptop game crash evry time with that error pls help 😮

📎 Przechwytywanieddad.PNG

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but if i not charging game dont crash

neat thorn May 4, 2019, 1:48 AM

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Well, that's a new one

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Try running the Isle in Windowed Fullscreen mode.

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IF you're running in Fullscreen mode already, try WIndowed mode

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@whole tiger

whole tiger May 4, 2019, 1:52 AM

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ok

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📎 unknown.png

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dont work

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1min in server and crash

neat thorn May 4, 2019, 1:55 AM

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I need this. Please post the whole spec in here

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If you're encountering an issue with the game that you'd like assistance with be sure to provide your system specifications, which you can find using this gif below:

https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Gyazo

▶ Play video

whole tiger May 4, 2019, 1:58 AM

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Informacje o komputerze:
Producent: HP
Model: OMEN by HP Laptop
Rodzaj: Laptop
Nie wykryto panelu dotykowego
Informacje o procesorze:
Dostawca CPU: GenuineIntel
Marka procesora: Intel(R) Core(TM) i5-6300HQ CPU @ 2.30GHz
Rodzina CPU: 0x6
Model CPU: 0x5e
Stepping CPU: 0x3
Typ CPU: 0x0
Częstotliwość: 2304 MHz
Rdzenie logiczne: 4
Rdzenie fizyczne: 4
HyperThreading: Nieobsługiwane
FCMOV: Obsługiwane
SSE2: Obsługiwane
SSE3: Obsługiwane
SSSE3: Obsługiwane
SSE4a: Nieobsługiwane
SSE41: Obsługiwane
SSE42: Obsługiwane
AES: Obsługiwane
AVX: Obsługiwane
CMPXCHG16B: Obsługiwane
LAHF/SAHF: Obsługiwane
PrefetchW: Nieobsługiwane

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Wersja systemu operacyjnego:
Windows 10 (64-bitowy)
NTFS: Obsługiwane
Klucze szyfrujące: Obsługiwane 311 0x0 0x0 0x0
Karta graficzna:
Sterownik: Intel(R) HD Graphics 530
Nazwa sterownika DirectX: nvldumd.dll
Wersja sterownika: 26.20.100.6709
Wersja sterownika DirectX: 26.21.14.3039
Data sterownika: 4 11 2019
Wersja OpenGL: 4.6
Głębia kolorów pulpitu: 32 bitów na piksel
Częstotliwość odświeżania monitora: 60 Hz
Karta DirectX: NVIDIA GeForce GTX 960M
ID producenta: 0x10de
ID urządzenia: 0x139b
Wersja: 0xa2
Liczba monitorów: 1
Liczba logicznych układów graficznych: 1
Nie wykryto SLI ani Crossfire
Rozdzielczość głównego ekranu: 1920 x 1080
Rozdzielczość pulpitu: 1920 x 1080
Rozmiar głównego ekranu: 13.54" x 7.64" (15.51" diag)
34.4cm x 19.4cm (39.4cm diag)
Szyna: PCI Express 8x
Ilość pamięci VRAM: 1024 MB
Obsługiwane tryby MSAA: 2x 4x 8x

Karta dźwiękowa:
Dźwięk: Głośnik/Słuchawki (Realtek High

Pamięć:
RAM: 8081 MB

Dodatki:
Język interfejsu: Polski
Rodzaj nośnika: Nieokreślony
Dostępne miejsce na twardym dysku: 1074709 MB
Największy wolny blok na twardym dysku: 910066 MB
Data instalacji systemu operacyjnego: sty 01 1970
Wykryte kontrolery gier: None
Gogle VR: Nie wykryto

neat thorn May 4, 2019, 1:59 AM

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Ah, the issue is that it's defaulting to the Intel integrated Graphics

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Need to swap it to nVidia.

whole tiger May 4, 2019, 2:00 AM

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y i do it

neat thorn May 4, 2019, 2:00 AM

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Getting you instructions....

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From NVIDIA Control Panel
3D Settings->Manage 3D Settings
Tab "Global setttings"
Preferred Graphics Processor
Select : High performance NVIDIA rocessor

whole tiger May 4, 2019, 2:01 AM

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📎 unknown.png

neat thorn May 4, 2019, 2:02 AM

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So, is it already set to nVidia there?

whole tiger May 4, 2019, 2:02 AM

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y

neat thorn May 4, 2019, 2:02 AM

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Do it for the Programs tab too

whole tiger May 4, 2019, 2:03 AM

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📎 unknown.png

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i have

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byt in steam is still intel

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i do it and restart

neat thorn May 4, 2019, 2:05 AM

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Are the power settings on your Laptop set to Maximum performance? This would be in the Windows Power Management

whole tiger May 4, 2019, 2:08 AM

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lol icant change to maximum

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i have olny 1 option

neat thorn May 4, 2019, 2:09 AM

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ERm, that doesn't sound right. Check the wattage on your power adapter and let me know what it is?

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You can also try this: https://www.tenforums.com/tutorials/76183-change-power-mode-level-windows-10-a.html

Change Power Mode Level in Windows 10

How to Change Power Mode Level in Windows 10

whole tiger May 4, 2019, 2:15 AM

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Ac Adapter Regulatory model HSTNN-DA25 OUTPUT19,5V=6.15 A WIDE RANGE INPUT 120W

neat thorn May 4, 2019, 2:17 AM

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What is the model number of your laptop?

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I think it's either a power plan setting or they sent you the wrong power adapter, too low wattage.

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I'd try the power plan setting above.

whole tiger May 4, 2019, 2:25 AM

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sec

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W7Y44EA#AKD

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i try in cmd comand change to hight performence but this dotn work

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still crash

wise island May 4, 2019, 3:09 AM

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Not sure if it's the server we're on, but a friend and I are having some issues with the game. I'm a juvie rex on survival and my hunger/thirst/stamina was not depleting, growth wasn't working, my camera suddenly zoomed into my rex's body, so i relogged thinking that might fix it, only to find when I logged back in i'm frozen on the 'sky camera' before the game actually loads me in, i have to force quit the game to get out of that, upon trying to relogin 2 more times i get the same frozen result. My friend is having an issue where they can't see what they're typing, can't see who's online, they're frozen in their spot as an adult rex, and is suddenly starving to death and they weren't a few moments ago.

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is this something wrong with the server we're on? or the game itself?

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this is a normal survival server with nothing altered that I'm aware of

neat thorn May 4, 2019, 3:25 AM

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best way to troubleshoot this is to grow another dino on a completely different server. If the issue persists, it's on your PC. If the issue goes away, it's a server issue.

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@modern bridge there are issues with 7.,1 surround and Unreal Engine 4. Disable it if you can and go stereo to hear things behind you.

modern bridge May 4, 2019, 3:37 AM

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I think I have the 7.1 surround

neat thorn May 4, 2019, 3:38 AM

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Yeah, that's why you can't hear things behind you. It's documented....hopefully fixed with the recode and a new UE4 version

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For now, disable it somehow if you can. Not sure what your setup is so I can't tell you how.

modern bridge May 4, 2019, 3:39 AM

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It hasn't been a problem for me it's just when my teammates talk I cant hear it and then I turn around and I hear it like 10 secs later thinking it's another dino talking lol

neat thorn May 4, 2019, 3:39 AM

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I thought you couldn't hear footsteps behind you?