#🔧-legacy-troubleshooting-🔧

1 messages · Page 31 of 1

edgy owl
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task

neat thorn
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Oh, for power that's normal. If you hit the Performance tab, what's the utilization?

edgy owl
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utilization was at 80-90 %

neat thorn
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I'd say that's normal

edgy owl
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ok thanks

void otter
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sorry for the late response @neat thorn but when i launch TheIsle-Win64-Shipping.exe nothing changes

neat thorn
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What happens if you right click it and Run as Administrator?

void otter
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Nothing changes too.

neat thorn
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There is something on your machine blocking it and we can't find it.

void otter
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yeah.

neat thorn
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CHeck your HOSTS file, it should be blank but if there's anything else in there delete it

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Press the Windows key.
Type Notepad in the search field.
In the search results, right-click Notepad and select Run as administrator.
From Notepad, open the following file: c:\Windows\System32\Drivers\etc\hosts.
Make the necessary changes to the file.
Click File > Save to save your changes.

void otter
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got no files on hosts file.

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(notepad)

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@neat thorn

neat thorn
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NO hosts file?

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Go to the file manually

void otter
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i mean i got the hosts file but there's nothing inside it

neat thorn
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Oh good

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that's a good thing

void otter
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what can i do then.

neat thorn
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I'm thinking

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running out of options

void otter
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😦

neat thorn
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here's something for another game. Replace SQUAD with The Isle and follow it. Including the %localappdata% part. We've already done the winsock thing so ignore that. Basically, delete local saved data and turn off IPV6

void otter
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Do you believe me if i said "it still doesn't work"

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cuz it really didn't

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Incredible.

neat thorn
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I have an idea just for grins and giggles. Friend me on Steam, same name as here. Then go to the steam server browser and try and join me in game

void otter
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Okay

neat thorn
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Sorry that didn't work

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And you've already reinstalled both The Isle and Steam correct?

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@void otter

void otter
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yup

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@neat thorn

neat thorn
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And you had McAfee installed before this?

void otter
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yes

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and i unistalled it

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before i did it

neat thorn
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Did you just uninstall it from the Programs list in Windows?

left harness
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Wasnt exactly sure where to post this but I figured this was the most appropriate section, Im also fairly new to Discord so forgive me if this is is the wrong spot. But I was wondering if anyone has had ANY success trying to play on Mac?

neat thorn
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If so, download this and run it to remove any and all remnants

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@left harness Mac support was removed due to an incompatibility with Unreal Engine and Mac OS

left harness
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So does that rule out programs like Wine and PlayOnMac?

neat thorn
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It may be possible using WINE since other Unreal Engine 4 games can run under WINE.

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But there is no documentation here for it

left harness
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Gotcha, Ima troubleshoot then. Thanks!

void otter
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Huh ?

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wait

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i got the issue in another game too

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@neat thorn

neat thorn
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What game?

void otter
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ARK

neat thorn
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Did you run the McAfee uninstall tool I posted?

void otter
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yes

neat thorn
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MCPR.exe

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did it find anything?

void otter
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nope

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it's definetly getting more and more broken

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tho, when i can join the server in ark via steam server browser but then it say "unable query for invite"

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my pc doesn't like unreal engine games

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@neat thorn

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I love how this issue cames straight out of nowhere.

neat thorn
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Well, ARK uses the same 27015 port that The Isle does

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This is third party software but it has been checked by Virus Total. Might be worth a try checking ports 27015, 27016, 7778, 7779,7777

void otter
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so i have to check if i got these ports?

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uhm i have to pay to use it?

neat thorn
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Oh, it's not free>

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?

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Snap

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Lemme find another one

void otter
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what am i supposed to do with what you sent me?

neat thorn
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Nothing, I didn't realize that was PayWare

void otter
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well then, i got two games that doesn't work.

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noice

neat thorn
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Seems to be tied to these two ports since both ARK and The Isle use them. 7777 and 27015

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make sure those are open in your modem/router and also Firewall

void otter
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k

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yeah, they are open

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@neat thorn

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this is really dumb, issue that cames straight out of nowhere and makes two games don't work

neat thorn
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I mean, as a last resort you could Roll back WIndows to before the issue happened but you may lose data doing this.

edgy owl
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@neat thorn after resseting the bios it runs with no problems at all so its fixed

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thank goodness it wasnt hardware

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also with everything included shadows on epic

neat thorn
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@edgy owl That's awesome! Must have been a setting in there that wasn't playing nice

edgy owl
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yep..thanks again for taking the time to help me sort it out

neat thorn
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You're welcome!

glossy venture
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i have had a bug where my scent and my tutorial skip button doesn't appear also it comes up the controller key binds as well as the keyboard controls and its like mixed into both off them also i dont have a controller to use for the isle so i dont know why that happened either ive followed youtube for advice but nothing has worked i has re downloaded the game that didnt work and when i deleted a save file like it told me to do on youtube now everytime i download the game to see if the file comes back theres no save data what the hell do i do

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<@&401466542140817419>

neat thorn
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Need to delete your save file data

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C:\Users\YourUserName\Appdata\local Delete The Isle folder there

glossy venture
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have already done that

neat thorn
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May need to enable HIdden Files and Folders first though

glossy venture
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okay

neat thorn
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In Windows Explorer screen, click View, Then Options on the right. In the new Window choose Show Hidden Files and Folders

glossy venture
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okay

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im just gonna test it now

timid terrace
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@subtle scroll

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This is relevant to you as well

glossy venture
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it doesn't work now

neat thorn
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What doesn't work?

glossy venture
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the save data is already deleted

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i have deleted in the past as well

neat thorn
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Ok, you need to start THe Isle and log into a server

glossy venture
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okay

neat thorn
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It will be restored when you play the game

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Go to a server you've played in the past

glossy venture
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kk

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i can't seem to find the server

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i have played in the past but can't seem to find it as it was a quite a while ago

neat thorn
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K, hang on

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Steam - Settings - In-Game - Max server pings to 1000

glossy venture
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gonna try that

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gimme a sec

subtle scroll
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it doesnt show me the hidden files option

neat thorn
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View - Options - Change folder and search options

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In the new window, click the View tab

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Then Show hidden files, folders and drives

glossy venture
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what shall i do now

neat thorn
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Try to sniff

glossy venture
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k

subtle scroll
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doesnt seem to restore my saved folder

neat thorn
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What do you mean? What is your issue? No sniff?

subtle scroll
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yes

neat thorn
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Don't worry about the folder as long as you've deleted it. If you've deleted it, start the game, go to a server and see if sniff works

subtle scroll
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i tried just that and it still doesnt work for me

neat thorn
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Hmmm, Ok stand by

subtle scroll
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ty for the help btw

neat thorn
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You're welcome!

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Does it show in Keybindings?

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Do you sniff and nothing like the compass shows?

subtle scroll
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not even annimation

neat thorn
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Ok, try this next

subtle scroll
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it doesnt show in the keybinds

neat thorn
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Go to: \Steam\steamapps\common\The Isle\TheIsle\Saved\Config\WindowsNoEditor

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and delete the INPUT file inside

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The start the Isle again and try to sniff

subtle scroll
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i dont have the save file

neat thorn
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This is a different location than the first one, in your Steam fodler

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*folder

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You can also get there by right clicking The Isle in Steam, choosing Properties, and then Local Files tab and Browse Local files

subtle scroll
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i know, i dont have the saved file there

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just binaries and content

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game over for me i guess

neat thorn
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No no

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not yet lol

subtle scroll
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i was actually came back to play again because of the scent system

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looked cool

neat thorn
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In Game, if you hit Escape - Settings - Controls - and Hit Reset, does it show after that?

subtle scroll
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nop

neat thorn
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Is your Saved folder back in the Appdata after you loaded the game and logged in to a server?

subtle scroll
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still no saved folder after logging into server in the game

neat thorn
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No saved folder in the hidden Appdata folder? Are you sure?

subtle scroll
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nothing

neat thorn
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Log out of the Isle and restart Steam if the Appdata/TheIsle folder is empty. It shouldn't be if you're in a game.

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@icy smelt in here

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What were you doing when you saw that? Loading or playing the game?

icy smelt
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@neat thorn Sorry..
I just launched the game and it happens

neat thorn
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Go to Steam - Help - System Information and post the results here

icy smelt
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Well it's in danish

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let me change it

neat thorn
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Appreciate that!

icy smelt
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Computer Information:
Manufacturer: MSI
Model: MS-7817
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
CPU Family: 0x6
CPU Model: 0x3c
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 3600 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 970
DirectX Driver Name: nvldumd.dll
Driver Version: 25.21.14.1967
DirectX Driver Version: 25.21.14.1967
Driver Date: 3 17 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 143 Hz
DirectX Card: NVIDIA GeForce GTX 970
VendorID: 0x10de
DeviceID: 0x13c2
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 23.54" x 13.23" (26.97" diag)
59.8cm x 33.6cm (68.5cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 4095 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Hovedtelefoner (Arctis 5 Game)

Memory:
RAM: 8119 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 942180 Mb
Largest Free Hard Disk Block: 61327 Mb
OS Install Date: jan 01 1970
Game Controller: None detected
VR Headset: None detected

neat thorn
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Video card is up to date. That's a good start. Any overclocking on your system? RAM, CPU, GPU?

icy smelt
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Nothing no

neat thorn
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Can you look in the Event Viewer around the time this crashed and look for a Red Exclamation point and post the error?

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It will be under either System or Application in Windows logs

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Do you have any MSI software installed like Afterburner or their Network program?

icy smelt
neat thorn
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Yes, click WIndows Logs and look under Application. It will take a minute to laod

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*load

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Look for a red circle and something to do with The Isle

icy smelt
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Spellchecker?

neat thorn
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I don't understand your question

icy smelt
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Source is called SpellChecker

neat thorn
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installation is the category you want I believe

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Or possibly System

icy smelt
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I have errors under System and the source is DistributedCOM

neat thorn
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Not that, something else

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DCOM is on everyones computer

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ON the Right hand side you should be able to filter by Critical

icy smelt
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It's sorted after time and date, and the most recent is DCOM

neat thorn
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CLick Filter on the right and choose only Critical

icy smelt
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Kernel-Power

neat thorn
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Yes, that one

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That is a hard shut down

icy smelt
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It was way before i even tried to launch the game

neat thorn
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Hmmm, Ok

icy smelt
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Latest Kernel Power was at 19:40 and my first attepmt at launching the game was 2 minutes before i posted the error

neat thorn
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Try the Installation section

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There should be an entry in there for the UE4 crash

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Ok, what about the first section, filter by Critical?

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Program

icy smelt
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Nothing ctitical under Program

neat thorn
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@median mortar Steam -Settings - In-Game - Max server pings to 1000

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Hmmmm, maybe it's not set for logging then

median mortar
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;o

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what i do

icy smelt
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I think I have an idea what the problem might be.. Not too long ago, i got a new storage disc in my pc and simply copy/pasted my steam games onto that one.. But all other games are working

median mortar
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well it shows up lots of other servers still

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just not the EU official

neat thorn
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@icy smelt You can try Verifying Game Files. Steam - The Isle - Right Click - Properties - Local Game Files - Verify Local Game Files

icy smelt
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Already did that

neat thorn
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Then I doubt it's because you copied and pasted your Steam folder. Last time I saw this someone had overclocked their RAM by accident in their BIOS. Your drivers are up to date, is WIndows?

icy smelt
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I'll just do a clean reinstall I guess

median mortar
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i fixed the problem now for me at least thank u Lethalbacon

icy smelt
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Yeah I'm running W10

neat thorn
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@median mortar Steam -Settings - In-Game - Max server pings to 1000

icy smelt
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And i'm no expert in pc

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So i haven't dont any overclocking

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done*

neat thorn
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Without something in the Event Viewer it's really hard to diagnose without a trouble code

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Let's try one more thing @icy smelt

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Go to your Steam folder - Common - The Isle - The Isle - Binaries - Win64 - TheIsle-Win64-Shipping.exe

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Double click that to start the Isle and see if it crashes

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Welcome @median mortar

icy smelt
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D:\SteamLibrary\steamapps\common\The Isle\Engine\Binaries\Win64

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Only has CrashReportClient

neat thorn
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Yes

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Wrong folder 😉

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D:\SteamLibrary\steamapps\common\TheIsle\TheIsle\Binaries\Win64

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There is another The Isle folder in there. 😉

icy smelt
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ahh 😄

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It works!

neat thorn
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Ok, I would make a shortcut of that to your Desktop and launch The Isle from there

icy smelt
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Thanks man! You're amazing!

neat thorn
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Right click - Send to Desktop!

icy smelt
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Isle, hire this guy!

neat thorn
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You're welcome! Have fun! 😃

amber raven
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B-b-b-bacon

neat thorn
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@inland sonnet

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Uncheck the Official filter button

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US3 won't show with that checked

inland sonnet
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ty

neat thorn
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Welcome!

wraith raven
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Is there a reason that none of the Official EU servers won't show up? One of my friends can find all of the US, but none of the EU.

neat thorn
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For No Servers found or Missing Servers from your list, Go to Steam -Settings - In-Game - Max server pings to 1000

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@wraith raven

wraith raven
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Okay thanks! I'll check that.

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That worked! Thank you so much!!!

neat thorn
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You're welcome!

hybrid ruin
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im still a bit unsure since I’ve gotten several different answers for it, but am i able to host the isle on mac? i have a late 2015 iMac, if that helps at all. apologies if this isn’t in the right channel

neat thorn
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No. Mac support has been removed. Sorry!

hybrid ruin
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no worries, thank you! ^^

tepid saffron
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I'm having trouble nesting. Yes, I know, go on a flat surface and spam B or click and spam B, but I don't even receive the 'you cannot nest at this location' message. I've tried relogging, resetting my keybinds, everything. I know other people are having this issue, too, but...

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Am I screwed until the next hotfix?

neat thorn
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Try deleting your sved folder in appadata.

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Saved*

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C:\Users\YourUserName\Appdata\local Delete The Isle folder there

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@tepid saffron

tepid saffron
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I'll give it a shot

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tomorrow

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taking care of adopted babs rn

neat thorn
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For sure!

lucid spear
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Hey can anyone help me? Sometimes the connection breaks so I have to rejoin a server. But when I want to it says, even with general servers that no servers can’t be found?

steel basalt
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Hey, simple question, can anyone tell me why I get FPS spikes in menu's, primarily the dino selection/colouring menu, can run the actual game at a smooth 60 but for some reason when I'm in menu it drops to 0 FPS for a few seconds. Not unplayable but a bit jarring

pale pike
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this could help you find more server @lucid spear
No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

rigid cloak
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So for some reason the game says I’ve been kicked from every server, I get into the game for a couple of seconds then it says I’ve been kicked and the owner closed connection. I’ve tested this on the offical and non offical servers, any idea of what to do?

neat thorn
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Steam Subsystem Error OR No servers showing.
Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

rigid cloak
#

Ight I’ll try that once I get home

steel basalt
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I'm on an Nvidia card

neat thorn
#

Mine does the same. Most likely CPU load rather than gpu.

void otter
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the thing is i formatted my pc and nothing changed. @neat thorn

void otter
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Also, looks like this issue only comes to unreal engine games

amber tide
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@rigid cloak did you ever try bacons suggestion yet?

drifting echo
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oh

amber tide
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Did you need assistance with something?

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@drifting echo

rigid cloak
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Nah, I’m still at school atm

neat thorn
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@void otter you formatted your pc and it still does it? Thats gotta be a hardware firewall on a switch, modem or router then.

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You don't have msi killer nic or anything do you?

void otter
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hmm.. what is it?

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how do i know if i have something like this,

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@neat thorn

neat thorn
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It's software for your internet connection

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It may come bundled with a driver from your mobile manufacturer

void otter
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How do i check if i got it?

neat thorn
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Programs

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Or apps in Windows 10

void otter
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nah,

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don't have it

neat thorn
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What WiFi and Ethernet hardware do you have? You can find this in Device Manager - Network

void otter
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Network adapters?

neat thorn
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Yes

void otter
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BlueTooth Device (personal area network) Bluetooth device (RFCOMM Protocol TDI) Intel(R) Dual Band Wireless-AC 8265 Realtek PCIe GBE Familty Controller

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@neat thorn

neat thorn
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Don't see anything odd there. I'm still thinking it's in the modem or router. Fresh I stall would have killed any bad firewall settings or software.

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And you aren't on a mobile connection, hotspot or public WiFi right?

void otter
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Yea

amber tide
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If you formatted your pc and it's still having the same issue then a software update for your router most likely changed a setting internally which is blocking you

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Are you having issues playing other games?

void otter
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yeah

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ark

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unreal engine games basically

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@amber tide

amber tide
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What security level is your router set to?

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@void otter

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For most other users with the same issue, their ports weren't opened.

You must open the ports: 7777, 7778, 27015, 27020 from the configuration of your router.

This is a free portforward checker which you can verify that they are actually opened

rigid cloak
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Welp no need to try what bacon said cuz the problem fixed itself by the looks of it

amber tide
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Sounds great

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Enjoy The Isle once more!

rigid cloak
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yay

void otter
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@amber tide

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lethalbacon already made try this portfoward checker

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u actually gotta pay

rigid cloak
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W e l p now the problem is back

amber tide
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Alright well time to try to resolution which should fix it

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Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

rigid cloak
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Ight will do

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Should I type of netsh windsock reset and should I type it with ipconfig/flushdns?

neat thorn
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@amber tide, that program isn't free. I should have deleted that link, sorry!

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WInsock, no D

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Ipconfig /flushdns first

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then netsh winsock reset

amber tide
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Oh I was looking at links myself, wasn't even looking at the one you linked

rigid cloak
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Should I press enter after typing Ipconfig/flushdns?

neat thorn
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Yes

rigid cloak
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Ight

neat thorn
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Yeah, the portforward one is payware

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masquerading as freeware

amber tide
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Ew

rigid cloak
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shite accidentally clicked shutdown instead of restart, should I just do it again or?

neat thorn
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Just start it back up

rigid cloak
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Ight

amber tide
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Anything happen @rigid cloak

rigid cloak
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Looks to have worked

amber tide
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woop woop

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Welcome back then

rigid cloak
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Ye

neat thorn
crude estuary
#

Alright so I was logging out and waited for my timer to be gone before i hit log, and i clicked it, but right after i clicked log my screen got froze on the green AE loading screen, does that mean my body stayed in or did i disappear as soon as i hit log?

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I was lagging prior to this so i was trying to restart my pc to try and fix the lag

amber tide
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As long as you clicked the button and it depressed, then you will have logged out. Even sometimes after lagging out, some people instantly disappear as if they logged out

amber raven
#

You waited for the timer, you won't be ingame.

crude estuary
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Even if my game froze?

amber tide
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As long as you waited and pressed the button, you're fine

amber raven
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Even if your game froze.

crude estuary
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Okay thanks

quiet roost
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has anyone found a solution to servers not showing up in the menu yet?

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Trying to get onto US 3 and chatting with people on the server

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but the server won't show up in my menu

amber tide
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At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

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If you're trying to get into US3 make sure the official tab isn't checked and type in the name as "Official US"

quiet roost
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why would I not use the official tab?

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is that not what its FOR

amber tide
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They were doing something on the backend and it accidentally lost it's official tag

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Please just type in the name Official US and it will pop up

quiet roost
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thanks kindly

amber tide
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You're welcome 😃

honest river
#

How do I open an admin level command prompt in steam?

amber tide
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What exactly are you trying to do with the command prompt

honest river
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Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

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im just trying to do that

amber tide
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That would be for your computer not steam directly

honest river
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oh god

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nevermind

amber tide
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So you would go to your search bar, by hitting start

honest river
#

Alright i got it from here

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sorry about hat

amber tide
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No problem, glad I could help!

honest river
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that*

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im too tired for this at the moment

amber tide
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😉

neat thorn
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@quiet roost Uncheck the Official Server option

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US3 doesn't work with that filter

amber tide
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Yeah he got it 😉

neat thorn
#

Missed that, you got it!

honest river
#

Can not find any official servers still.

amber tide
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Uncheck the official tag and type in Official US

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If it's only the official servers that you can't find

honest river
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I did

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and messed with ping on steam

amber tide
#

You can find everything else but official?

honest river
#

Yeah

amber tide
#

delete your config files, open a start menu and type %localappdata% then hit enter, find the "The Isle" folder in the list and delete it.

Next in steam right click squad and go to properties, then go to the Local Files tab and click the "Verify Integrity of Game Cache..." button, Test that out and see if you can find servers now.

If not, in Steam -> Settings -> In Game options there is a dropdown box for "In-Game Server browser: Max Pings/minute. set that to 500 and see if you get servers now.

If not try opening the command prompt as an administrator and running the following commands:
netsh winsock reset
ipconfig /flushdns
Then reboot your pc and test the server browser again

honest river
#

Did the last one already, should I do it again after the rest of the items on the list?

amber tide
#

yeah for right now

honest river
#

alrighty

#

thanks

amber tide
#

Hopefully this works, weird that only the official servers don't pop up

honest river
#

trying the last thing on the list agfain

#

only thing that shows up is "Isle Official Testing" which im not sure is even legit.

neat thorn
#

Are you searching for the servers?

honest river
#

No

#

ill try that as well

amber tide
#

You're not..? Yeah type it in specifically

#

Leave the "Official" tab unchecked

honest river
#

No dice

#

Just that same testing server

amber tide
#

Open your steam client, Click on "View" from the top left, go down to servers, Change Filters, change the game to The Isle and search for it

#

And see if they pop up in that list

honest river
#

Only non officials there

neat thorn
#

Max pings are at 1000?

#

Server results are at 1000?

amber tide
#

Go to Steam -Settings - In-Game - Max server pings to 1000

#

Is anything else checked in the filters when searching for servers?

honest river
#

Nothing is checked in game

#

or in the view

amber tide
#

Alright set the server ping back to 1000 after you deleted the localapp, that usually fixes it for everyone and that would be the issue

honest river
#

%localappdata% Right?

neat thorn
#

Yes

#

Might have to enable Hidden Files and Folders first

#

Open an explorer window

#

Click View

#

Then Options on the far right

#

IN the new window, click the View tab

#

Show Hidden Files and Folders

#

It's a hidden folder unless you've enabled it

honest river
#

That was fun

#

it works now

amber tide
#

Yay!

honest river
#

Thanks for the help

#

Sorry to bother you

amber tide
#

No bother at all, we're always happy to fix issues, hope you enjoy The Isle again!

honest river
#

Hello, so whenever I try to launch the game it crashes after like 10 second of loading. Any help?

#

Just tag me please thanks.

neat thorn
#

Eating dinner, be there on a few. :)

amber tide
#

Have you ever been able to play the isle before, and if you could link your pc specs please

#

@honest river

honest river
#

I have been playing The Isle for a long time,

#

Inspiron 15 7000 gaming
Laptop
No touch input detected

#

Dell Inc.

neat thorn
#

The rest of it too please

amber tide
#

Follow the gif and paste the specs please

honest river
#

Ok

amber tide
#

Please make sure all of your drivers are up to date as well

#

Something might have gone out of date and is preventing the isle from working correctly

honest river
#

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0x9
CPU Type: 0x0
Speed: 2496 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Intel(R) HD Graphics 630
DirectX Driver Name: nvldumd.dll
Driver Version: 23.20.16.4973
DirectX Driver Version: 23.21.13.9125
Driver Date: 2 28 2018
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 1050
VendorID: 0x10de
DeviceID: 0x1c8d
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 13.54" x 7.60" (15.51" diag)
34.4cm x 19.3cm (39.4cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers / Headphones (Realtek

Memory:
RAM: 8058 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 939935 Mb
Largest Free Hard Disk Block: 808752 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

#

😬

neat thorn
#

Hmmm....are your nVidia drivers up to date? They aren't listed there.

honest river
#

Emm

#

Lemme check

neat thorn
#

Also, make sure your primary display is set to use the GTX1050

#

Since steam is showing the Intel card I suspect it's not using the nVidia card.

honest river
#

Hello again, sorry for the wait I was looking for the NVIDIA drivers it took a long time. Then I noticed that it is actually their.

#

NVIDIA GeForce GTX 1050

#

And my primary display is set to use the GTX1050

#

@neat thorn

amber tide
#

So wait, are the drivers up to date?

honest river
#

Yes

amber tide
#

Looks like it’s using your intel graphics card, and the driver is out of date by like a year

honest river
#

What? But it says the NVIDIA card, it’s shows

#

It’s also in steam

#

It says in steam and in files

amber tide
#

Interesting, when you linked your specs it was using the intel

honest river
amber tide
#

Go to your Steam folder - Common - The Isle - The Isle - Binaries - Win64 - TheIsle-Win64-Shipping.exe

#

Run the shipping exe

honest river
#

I don’t have a steam folder

#

No clue how to get there

amber tide
#

It should be in your C: Drive under program files

#

C:\Program Files (x86)\Steam\steamapps\common\TheIsle\TheIsle\Binaries\Win64\TheIsle-Win64-Shipping.exe

#

Or in your D drive, whichever you installed steam to

honest river
#

Can’t find it after like 30 minutes

amber tide
#

Open your steam client, go to settings - Downloads - Click on Steam Library Folders and you'll see where it's located

edgy owl
#

is that popup new?never seen it before but it seems alot of ppl started getting it

amber tide
#

What pop up, the ue4 crash?

edgy owl
#

yes

amber tide
#

No it’s not new, it could be from a plethora of things. Whether some driver isn’t updated to something as simple as verifying the integrity of game files

honest river
#

I looked there and it’s not showing up where steam said it was

#

I’m tying to find this “TheIsle-Win64-Shipping.exe”

honest river
#

@amber tide welp, I think I found the problem

amber tide
#

Oh, didn't see your first message.

#

What's that

honest river
#

So, after searching through my files for like the entire night until now, my family and I found something called “ReShade.” I’m not sure what it does, but apparently it’s supposed to make the game look better or something? I don’t know how I installed it. But it made the isle crash and not able to launch. What ever it is, I’m not using it anymore.

amber tide
#

Ah, yeah reshade is a way to change your visual settings, like gamma, exposure; things like that. Glad you figured out you had reshade though

honest river
#

Oh gamma? Isn’t that not allowed anymore

amber tide
#

Nope

honest river
#

So no gamma or yes?

#

I don’t use it but just making sure

amber tide
#

Editing gamma is not allowed

honest river
#

Ok I’ll have to tell my friend because they used gamma so they could see while playing(he has a potato computer).

amber tide
#

Yeah, playing with gamma touched all the way up is a big no no and counts as an exploit which is a bannable offense, but I'm glad your issue was fixed!

honest river
#

Mhm. Doesn’t it like beat the entire point of the night cycle? You can see like it’s day when it’s night.

amber tide
#

Yes

honest river
#

That’s kind of cheap

#

But thank you so so much anyways! dondiYay dondiYay dondiYay

#

I really appreciate it

amber tide
#

You're welcome, hope you have a good night/day!

honest river
#

You too

plain axle
#

So I keep getting kicked from all the official servers a bit after logging in. It says I've been kicked by the host?

amber tide
#

Open an Administrator Command prompt by typing "CMD" in your taskbar search box and right click > run as administrator.
Once the command prompt is open you will want to enter these 3 following line:
ipconfig /release
ipconfig /renew
netsh winsock reset

#

Then restart your computer and re open the isle

#

@plain axle

plain axle
#

Just logged back on checking now

#

Still getting kicked.

amber tide
#

What's the error say exactly word for word,

plain axle
#

Doesn't read as an error, it reads as if anti-cheat is kicking me, but I don't know what might be triggering it?

#

Well I'll deal with it later. I've got to go for now. Thanks for the help.

pale pike
#

it mention anti cheat? might wanna take a look at your steam profile to see it there is a VAC ban that was recently added

amber tide
#

@plain axle ^^

plain axle
#

Nah it didn't mention anti-cheat, but I can't imagine what might be kicking me. It would have to be a person.

#

Also no VAC bans on account.

#

Thanks, I'll try this a bit later.

amber tide
#

Please make sure it's also added to your AV/Firewall exclusion list

#

But no problem, there's usually always someone online available to assist

neat thorn
#

Kicked from server is actually the netsh winsock reset fix

pale pike
#

winsock reset was part of Overpowered's suggested solution dondiSucc

neat thorn
#

Right but the up config release renew doesn't do anything

#

It needs to be flushdns

pale pike
#

dunno if that "origin port" yall figured out for kenson could play a role in this? dondiThink

neat thorn
#

Release renew just pulls a new IP address from the router.

pale pike
#

Im hella bad with networking issue unfortunately I cant be of much help other than the known fixes dondiUhh

neat thorn
#

@plain axle The fix for this is to open an Admin Command prompt. Type ipconfig /flushdns. Then netsh winsock reset. Then restart. Please note the first command is different from last time.

plain axle
#

At the risk of tempting fate I think I'm gonna declare this troubleshooting successful. I haven't been kicked yet, thanks @neat thorn

#

@amber tide Thanks to you as well.

#

@pale pike The good news is you tried to help so thanks. 😃

amber tide
#

Glad we could help!

plain rain
#

Hello, i was wondering if anyone knows where to find the video recording so I can make a report. I'm not too sure where to find them on my pc.

amber tide
#

Go to %localappdata%\TheIsle\Saved\Demos

#

If you're trying to view it in-game, go to replays

#

But as a little warning, the regular record does not work, it has to be set for auto recording as some people have issues

#

So it might not be there for you

tidal panther
#

from 10 min I am getting 3 times this error on EU1 Unreal engine 4 crash

amber tide
#

@tidal panther what are your pc specs?

void otter
#

Recap of my issue :

I can't find any servers, it says "no server found"

Little note, i can't find any servers but they show in my steam server browser also, this issue only appears in unreal engine games.
(Like ARK, and the isle, those are the two games where i got the issue.)
Side note : the issue appeared after a windows update.

-Tried various solutions : (none of them worked)

-Changing steam max server ping (5000,3000,1000 etc)

-Updating Drivers

-Verifying integrity of game files.

-Setting a firewall exclusion for the isle.

-Running the game as administrator.

-Seeing if my router ports are open

-Turning off my firewall

-Uninstalling my antivirus.

-Unistalling steam and doing a clean reinstall of everything.

-Running cmd as administrator and doing netsh winsock reset ipconfig /flushdns and restarting my computer.

-Checking if the ports are open in my router.

-Deleting a file located at : c:\Windows\System32\Drivers\etc\hosts.

-Formatting my pc (AND YES, IT DID NOT WORKED)

-Trying to run TheIsle-Win64-Shipping.exe as an administrator.

-Trying with Ethernet.

neat thorn
#

So we're down to a few things then: Modem/Router firewall blocking, Some other program installed and blocking, ISP blocking

#

I'd suggest a factory reset of your modem/router

#

If you're comfortable with that

void otter
#

Factory reset?

#

What is it?

neat thorn
#

Typically there's a button on the back that will reset your modem/router to stock settings. Including login username and password, ports, IP addresses, etc. However, if it happened after a Windows update, do you know which one? Did you install it again after a fresh wipe and install?

void otter
#

Nah i didn't.

neat thorn
#

So we can rule out that Windows update then

#

What motherboard do you have?

#

So I can check the networking info

#

Hardware

void otter
#

motherboard

#

how can i see it?

neat thorn
#

Steam - Help - System Information

void otter
#

i'll just post everything

#

Computer Information:
Manufacturer: ASUSTeK COMPUTER INC.
Model: GL503VM
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz
CPU Family: 0x6
CPU Model: 0x9e
CPU Stepping: 0x9
CPU Type: 0x0
Speed: 2808 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 1060
DirectX Driver Name: nvldumd.dll
Driver Version: 25.21.14.1967
DirectX Driver Version: 25.21.14.1967
Driver Date: 3 17 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 120 Hz
DirectX Card: NVIDIA GeForce GTX 1060
VendorID: 0x10de
DeviceID: 0x1c20
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 13.54" x 7.60" (15.51" diag)
34.4cm x 19.3cm (39.4cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 6143 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Haut-parleurs (Realtek High Def

Memory:
RAM: 16339 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 1196988 Mb
Largest Free Hard Disk Block: 564264 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
VR Headset: None detected

neat thorn
#

Do you have any of the ASUS gaming software installed?

#

gameFirst?

#

Gaming Center?

void otter
#

gaming center

neat thorn
#

no GameFirst iV installed?

void otter
#

nope

neat thorn
#

K, checking something, stand by

#

Uninstall it

#

Looks like it does provide some networking changing that be interfering

#

*may be interfering

void otter
#

oh wait my bad none are installed

neat thorn
#

Gaming center isn't installed, you're sure?

#

have you gone here and downloaded the latest networking driver for your laptop>

void otter
#

gaming center isn't installed

neat thorn
#

Latest network driver from ASUS installed at the link above?

void otter
#

wait i'm lost

#

how do i see if i have the latest asus network driver

#

@neat thorn

neat thorn
#

Device Manager - Network Adapters - Right Click - Properties - Driver - Check the date

#

Check the date against the one from the ASUS website I linked

void otter
#

yup, got the last one

neat thorn
#

Can you DM me a list of all the software you have installed? Screenshots of your Programs list is fine

void otter
#

all the software in my control panel?

#

or ?

neat thorn
#

In your programs list, yes

#

FOr Windows 10, it's Apps and Features

void otter
#

apps and features an then?

neat thorn
#

Yes

void otter
#

video playback then?

#

sorry i'm really lost i have no idea how to take a screenshot

amber tide
#

You can hit prtscr on your keyboard and paste it to him or a good program is light shot that will allow you to select a specific area of your screen to upload into a link instead of saving it

neat thorn
#

Windows 10 has Snipping Tool also

amber tide
#

Snipping tool is basically the same thing, and it’s already on your computer so yeah that’s a great suggestion

void otter
#

how does it work?

amber tide
#

Hit the windows button search for snipping tool and open it, it’ll be the same thing where you select a specific area to create a screenshot

void otter
#

that's what i got @neat thorn

neat thorn
#

What's the KB number on that Windows update?

void otter
#

how can i see it

neat thorn
#

Grab the spacer bar at the top and slide it over. The divider between the columns at the very top,.

void otter
#

40kb

neat thorn
#

No, the whole file name

#

Should be KB408293874029-3 or something

void otter
#

somehow even sliding it over doesn't even allow me to see the full name

#

oh

#

wait

#

i got it

#

KB4023057

neat thorn
#

Ok, that's an update for Windows Update......go figure. Shouldn't be interfering. Are you on the internet at your home or a college campus or dorm or?

void otter
#

home internet

neat thorn
#

k

#

Well, here's another test if you're up for it. If you have the ability to go somewhere like Starbucks or other public WiFi source, it may be worth it to see if you can see servers there. If you see servers on a different internet connection, we can narrow it down to your ISP or modem/router. I'm down to very few options right now.

void otter
#

Ok.

#

I got a friend who lives not far away from house i'll ask him Lol

neat thorn
#

Not a bad idea

fluid spire
#

Hey, so I know nesting isn't disabled on the official servers, but B is doing nothing? I've tried everywhere, both where nests are and are not supposed to go. I don't even get the error message that I can't build a nest?

#

and I've triple checked my dino to be sure. adult female

subtle fox
#

@fluid spire bite first and spam b where you want to place the nest

#

it's bugged

fluid spire
#

@subtle fox Thanks it worked

void otter
#

came back from my friend house, and it didn't worked @neat thorn

neat thorn
#

And your friend can do it from his place?

#

ON his account?

verbal nebula
#

So I'm curious and not sure if I'm doing something wrong here. When I tried to host a server last night so me and a few friends could play privately, it didn't seem to let them join. Is this because it was a random private server and not a dedicated one or did I do something wrong?

neat thorn
#

The Host button in game is a single player server only

#

If you want friends to be able to play, you'll need to set up a dedicated server on your PC or use a hosting servince

#

@verbal nebula

verbal nebula
#

Ahh okay, that'd explain it then lol thanks @neat thorn

neat thorn
#

Welcome!

#

@honest river in here

#

Can you take a screenshot and post it so I can see the exact error?

honest river
#

ah

#

it seems it solved itself on a second launch

neat thorn
#

Oh, I see it solved itself

#

Good!

honest river
#

sometimes it be like that

neat thorn
#

I'd suggest checking for Video driver updates

honest river
#

just updated on sunday actually

neat thorn
#

Ok then!

#

If it becomes a problem where it won't fix itself, let us know. I have a workaround. 😃

honest river
#

all good man, thanks for being on top of it

neat thorn
#

Welcome!

candid wind
#

Anyone else severely rubber banding/tping all over the place now? All of the sudden everytime I move I start pratically flinging everywhere

amber tide
#

Start spam biting for a while, some users have been able to fix that issue by just biting

#

@candid wind

candid wind
#

I'll try it, just logged out due to how bad it currently was

amber tide
#

Have you played the game before or is today the first time logging in

candid wind
#

long time user, thankfully it worked just by leaving and re-entering

amber tide
#

Sounds good! Welcome back

neat thorn
#

Some users experience a memory leak when playing the Isle

amber tide
#

^

neat thorn
#

Next time this happens please check your RAM useage and let us know so we can report it

#

@candid wind

candid wind
#

I'll be sure to if it happens again

amber tide
#

If you play for a good amount of time, it tends to leak over time for some people, but like he said just check it and report back please. Enjoy the rest of your time

neat thorn
#

I've never experienced it but some folks have

amber tide
#

me neither, but i edited it to reflect "some people"

neat thorn
#

I stay at ~500 MB for hours

#

OH yeah for sure

#

It's just nice when you can replicate it

neat thorn
#

@wicked owl need help?

daring trench
#

Uhm, whenever I alt tab, my Isle screen freezes. I have 2 screens. any solution?

amber tide
#

Whats your cpu usage when it happens, and have you ever tried it with only one screen

daring trench
#

trike here looking for herd/ trikes

amber tide
#

Wrong channel 😉

daring trench
#

oh shit

#

btw lemme check my cpu usage

#

how do i check that haha

#

and no i havent tried it with one screen

amber tide
#

If you hit ctrl alt delete, and click on task manager -> Performance

daring trench
#

?

amber tide
#

Try it with only one monitor active and see next time if it freezes

daring trench
#

awh rip

#

i will try later

#

thanks ^^

stray grove
#

Since the last patch i´m not able to use my setting to see the player name. Spectator mode is working but i still cant see the players...

pale pike
#

@stray grove You should try to delete your saved folder to reset all your keybind , it might help getting it to work again.

Type %localappdata% in your taskbar search box and press enter .
scroll down until you see the folder ''The Isle'' and delete it .dondiFeelsGoodMan

stray grove
#

thanks, but how do i open the taskbar again? i dont need it that much -_-

pale pike
#

taskbar i meant your start menu , if you have it hidden it should appears by hovering your mouse over the bottom of your screen ( or wherever you last put it)

#

@stray grove I just checked and it seems like the option to toggle name on and off is no longer in the keybind option but the button for it still works , which is the DELETE key

stray grove
#

so it means if i put it before on 6 it doesnt work but with the delete key

pale pike
#

you mean it's working now with the delete key?

stray grove
#

yes

#

thanks

pale pike
#

glad it worked, it's unfortunate that the option to change it is gone though.

tidal panther
#

since yesterday my game crash something with d3d ... I updated my drivers today but when i log in EU1 and my dryo sniff the game freeze and crash . On EU2 I can snif with maia no problem. I tried 4 times and always crash when i sniffing with the dryo

#

0x00007ffc923eaa24 ntdll.dll!UnknownFunction []
0x00007ffc8ea89252 KERNELBASE.dll!UnknownFunction []

neat thorn
#

Try nuking your APpdata folder
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

tidal panther
#

done but the game now crash 5 seconds after I log in EU1

#

without even sniff

#

Fatal error:(file unknown) line200 Ureal Engine is exiting due D3D device been lost (error:0x887A006 - 'hung')

neat thorn
#

Close The Isle and try this

#

Go to your Steam folder - Common - The Isle - The Isle - Binaries - Win64 - TheIsle-Win64-Shipping.exe
Run the shipping exe

tidal panther
#

k

#

now

#

no servers found

neat thorn
#

To fix this please reset your system’s Winsock connection settings by opening a Windows command prompt as administrator (go to Start -> All Programs -> Accessories, right-click on “Command Prompt” and choose “Run as administrator”) and entering ipconfig /flushdns and then “netsh winsock reset" (without the quotes). Reboot your computer and check if your problem is fixed now.

If you're a Windows 10 user simply type "CMD" into the search bar at the bottom left, right click "Command Prompt" and select "Run as administrator", then continue following the instructions above.

tidal panther
#

i tried this already xD

#

I will try to kill my dryo

neat thorn
#

Do it again

#

it's the fix for the subsystem error you're getting with the different exe

tidal panther
#

okey restarting now

#

after restart i died with the dryo and reborn with allo for any case for now is okay. Thanks for the help @neat thorn

hasty schooner
#

How can I get my game iterate through all servers? I often search and nothing gets found, and later I do get hits. Filters are off

neat thorn
#

At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

hasty schooner
#

Thanks buddy works like a charm 😍

neat thorn
#

Welcome!

void otter
#

yeah he can @neat thorn (sorry for the VERY late answer, i got sleepy and slept on my deskop)

neat thorn
#

SO that narrows it down to your laptop.

#

@void otter This will sound really stupid but I've come across cases of people getting empty server lists because they had a space left in one of the search boxes on their server list screen. Did you happen to check if that could have been the cause?

void otter
#

Nah nothing is checked

neat thorn
#

Read again please. In the Search terms box, check to see if you've accidentally left a space in there

#

Like, brushed the space bar when clicking your laptop mouse

void otter
#

I don't understand.

neat thorn
#

Click inside the Search box and hit backspace a few times. if there is a space in there it won't find any servers

#

Sorry, where it says Server Name make sure there isn't a spac

#

Same for Game Mode and Map box

void otter
#

okay.

neat thorn
#

@dark stag What's the issue exactly?

dark stag
#

every time we have playd on the map in 10 min it just crash

#

only v3 map do that

neat thorn
#

You get the UE4 error window?

dark stag
#

and that is?

neat thorn
#

What happens when it crashes? Just poof gone or do you get an error window?

dark stag
#

its a error window its stand that we lost it. we have checkd the server while some of us have playd, its still runing and you can joine it pretty fast after it crashd

neat thorn
#

Lost Connection to the server? Host closed connection? Kicked from server due to host closing the connection?

dark stag
#

Host closed connection

#

we use thenyaw now and have no problems with it

neat thorn
#

This is probably the fix for it

#

Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

dark stag
#

we wil try that thank you

neat thorn
#

If that doesn't work we can try something else too!

dark stag
#

okay we let you know if we change back and it dose not work thank you 😃

neat thorn
#

Welcome!

void otter
#

uhm everything is fine

#

@neat thorn

neat thorn
#

All I've got at this point is it's something with your Steam account or your laptop hardware/software. We eliminated your network because it didn't work at your friends house either but your friend could get on

#

And given that ARK has the same issue......and you have almost no other software installed, I'm lost on where to go next.

#

Out of curiosity, can you use the HOST button and start your own offline game?

void otter
#

yeah i can

#

also, i can invite friends to my game and they CAN join it

#

@neat thorn

#

weird, isn't it?

neat thorn
#

You have no idea......

#

You've done both of the below since the install? If not, try it again.

No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

Steam Subsystem Error OR No servers showing.
Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

void otter
#

I already did it, but i'll retry

#

Still Nothing "no server found"

#

@neat thorn

neat thorn
#

Send me a link to your steam profile? DM it to me or use my steam name, same as here

void otter
#

i use the same steam name

#

uh

#

i mean my steam name is the same as discord

#

sent u the steam profile

#

brb

round moat
#

@unkempt moth Please ask your question here, not in the screenshot channels

unkempt moth
#

ok

#

Internet is well,and other games go well,but the isle server is not found.

neat thorn
#

@unkempt moth No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

unkempt moth
#

ok i'll try thanx

neat thorn
#

Welcome! If that doesn't work we can try something else.

unkempt moth
#

ok

#

now,i have to go to sleep,and when wake up,i'll follow your direction.

cunning sable
#

something is seriously wrong with my isle update

#

as it updates the size keeps increasing

neat thorn
#

That's a Steam issue, it does that sometimes. The only recourse is to let it run and do what it needs to do.

cunning sable
#

nope gotta reinstall the whole game and I have shitty internet

#

yaaaay

#

fuck steam smh

neat thorn
#

You can try shutting down Steam and restarting it

#

Also, if you have any old mods for the game back when they were allowed, remove them and try again

#

Typically when this happens Steam can't verify some files and is replacing them.

neat thorn
#

@void otter Last ditch effort: Go back to your friends house. Log into your Steam Account on his machine and see if it works.

#

If this works, there is something up with your hardware/software.

void otter
#

Ok, imma see first if he lets me

neat thorn
#

ON your laptop. Might be worth getting a different wireless card, something cheap and USB to try also

#

make SURE if you do the wireless thing that you disable all other network adapters in Device Manager

#

Another option is to log in to your friends account on YOUR laptop at YOUR house

void otter
#

oh, i tried this one

neat thorn
#

That would rule out account issues and narrow it down to specifically your laptop

void otter
#

i already tried to log in to my friends account but nothing changed

#

😦

neat thorn
#

SO your friends account, on your machine, at your house didn't show servers either?

void otter
#

no it didn't

neat thorn
#

Ok, that answers that question

#

So, here's what I'm down to

#

Modem/Router blocking you

#

internet connection setting/driver on your laptop blocking you

#

that's all we have left because you have a fresh install

void otter
#

i think it's 2 second thing (internet connection setting/driver on your laptop blocking you)

#

but i dunno why

honest river
amber tide
#

Do what it says, verify game files

neat thorn
#

Open Steam Library- Right click The Isle - Properties - Local Tab - Verify local game files

honest river
#

I did

#

Now it’s updating

#

But I already had ran the last update

#

So I don’t know why it’s updating again

neat thorn
#

A file got cuorrupted in the last update most likely

#

SO it's redownloading what it needs to fix it

honest river
#

Hmm

#

I did kind of bug last night.

neat thorn
#

Don't worry about it. Let it run it's course and try again

honest river
#

Okie

#

Also

#

Is that the real Fred?

neat thorn
#

Um, the Dev?

honest river
#

Mhm

#

Like Fredthedinosaurman

ruby vale
#

yeah

#

it is

honest river
#

Wow 😮

#

That must be awesome working with him

neat thorn
#

We don't work with all the Devs, they have more awesome things to do like work on the game. 😃 I'm just a lowly Discord mod. 😉

honest river
#

Oh yeah I know, I was talking about the other devs working with him 😋

neat thorn
#

HAHA! IN that case, you are 100% correct!

honest river
quiet roost
#

I think nests are getting a bit buggy

#

I keep trying to place one and its not even saying you can't place here

neat thorn
#

Need to bite first

#

If that doesn't work we can try something else

quiet roost
#

idk why that worked but it did

neat thorn
#

Cuz it's bugged right now and that's the workaround

#

Devs know and are working on ti

chilly lodge
#

@neat thorn I ended up having to do the complete reinstall, now the server shows without changing modem/router info.

neat thorn
#

Complete reinstall of Steam or Windows?

chilly lodge
#

of The Isle

neat thorn
#

OH awesome!

chilly lodge
#

Put that in as another potential fix maybe. 😉

neat thorn
#

Glad it's working! Someone else here completely reinstalled windows and it's not

chilly lodge
#

simply uninstalling and redownloading the whole game.

neat thorn
#

A reinstall is last resort, I haven't run into that except with you yet but I'll add it, thank you!

chilly lodge
#

Anytime 😃 did it last night, it showed. this morning it still showed. I'm on a pc break for a few hours, then I'll try again.

reef wind
#

getting unusually high ping, any solutions to this?

neat thorn
#

In game and server browser ping aren't really accurate

#

How high is unusually high?

#

@reef wind

reef wind
#

500 - 1000 +

#

constantly fluctuating between normal and high ping

neat thorn
#

HOw long has The Isle been running?

reef wind
#

this session? Less then 30 mins

neat thorn
#

Ok, probs not the memory leak then

#

You can try resetting your connection.
Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

reef wind
#

👌 thx for the help

neat thorn
#

Did it help?

reef wind
#

ye it did, thx 🙏

neat thorn
#

Awesome! That fix is actually for something else, good to know it works for this also!!

amber tide
#

@gusty badger hey, post the issue here again and I know lethal is really good at helping resolve issues. I’m currently out so I can’t

gusty badger
#

Okay, so please tag me when you're able to help, Lethal. My issue is that I haven't been able to play my game in a long ass time ever since we got a new router, I feel like I've tried everything but still when I load up barely any servers come on, and the servers that do show up are mostly completely empty and it changes from having no servers show up, to max about 12. I feel like I've tried everything. And I know that it's an issue with my router because it seems to work perfectly fine at my dads house, but I never visit my dad so I can never play

#

When you're free to help, we'd have to get into a call because I'm hopeless at this

neat thorn
#

Try this:

#

No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

#

And also

#

Steam Subsystem Error OR No servers showing.
Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

edgy owl
#

dunno if this is the correct chanel to ask but does more ppl on the server = more ping?

#

or is it just my end shitting itself?

neat thorn
#

Yes it does.

mossy prism
#

Hello! I play The Isle in 70-80 fps but sometimes my game freezes and it takes about 1 minute to return to normal, Does anyone know why this is happening?

pale pike
mossy prism
#

Computer Information:
Manufacturer: Dell Inc.
Model: Vostro 260s
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz
CPU Family: 0x6
CPU Model: 0x2a
CPU Stepping: 0x7
CPU Type: 0x0
Speed: 3093 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GT 1030
DirectX Driver Name: nvldumd.dll
Driver Version: 25.21.14.2531
DirectX Driver Version: 25.21.14.2531
Driver Date: 4 9 2019
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: NVIDIA GeForce GT 1030
VendorID: 0x10de
DeviceID: 0x1d01
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1360 x 768
Desktop Resolution: 1360 x 768
Primary Display Size: 27.87" x 15.67" (31.97" diag)
70.8cm x 39.8cm (81.2cm diag)
Primary Bus: PCI Express 4x
Primary VRAM: 2047 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Alto-falantes (Dispositivo de H

Memory:
RAM: 8174 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 475543 Mb
Largest Free Hard Disk Block: 90161 Mb
OS Install Date: dez 31 1969
Game Controller: None detected
VR Headset: None detected

pale pike
#

@neat thorn ^tried having him play with the vsync in the nvidia control panel to no avail, not sure what fixes for freeze

neat thorn
#

GPU is well under the recommended spec.

#

Turn the graphics settings down.

#

1030 is barely better than integrated graphics unfortunately

#

It's also on Express 4x rather than 16x. It's just a tad underpowered and gets overwhelmed

mossy prism
#

I already did this, before the lasts updates I played The Isle in all graphics settings in Epic with 60-70 fps without lag

neat thorn
#

Roll back your video driver then. See if it helps.

mossy prism
#

maybe that is ocurring because my game update only 41mb and not 1.6 gb?( in the last update)

neat thorn
#

41mb is proper size.

#

Small patch.

mossy prism
#

ppl said the last update was 1.6gb

neat thorn
#

I'd roll back the video card driver

#

To see if it helps

mossy prism
#

how?

#

roll back

neat thorn
chilly lodge
#

having that problem again @neat thorn lol

#

that same server stopped showing a couple days later

#

:/

honest river
#

this does not make the slightest sense, I reseated my PC with hope of solving the problem I was giving in The Isle when it opens the Skin screen the game simply breaks, the sound gets strange and starts to crash a lot

#

I tried everything, checked the game folder for steam, reinstalled the game twice and reseated my PC reinstalling all the drivers and the problem is not solved

neat thorn
#

Amd fx processor?

#

@honest river

honest river
#

@neat thorn yes Amd fx 8300

neat thorn
#

for anyone with the issue in the character screens, try starting the game with -nosound in steams launch options and let me know if the freezing stops

tidal panther
#

Hi , I have this crash all the time

#

D3D device being lost. (Error: 0x887A0006 - 'HUNG')

#

upgraded downgradet my radeon rx580 8g card doesnt work. Deleting Saved folder doesnt work

pale pike
tidal panther
#

ops

#

Computer Information:
Manufacturer: To Be Filled By O.E.M.
Model: To Be Filled By O.E.M.
Form Factor: Desktop
No Touch Input Detected
Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD Ryzen 7 1700 Eight-Core Processor
CPU Family: 0x17
CPU Model: 0x1
CPU Stepping: 0x1
CPU Type: 0x0
Speed: 2994 Mhz
16 logical processors
8 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Radeon RX 580 Series
DirectX Driver Name: aticfx32.dll
Driver Version: 22.19.666.1
DirectX Driver Version: 22.19.666.1
Driver Date: 8 15 2017
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: Radeon RX 580 Series
VendorID: 0x1002
DeviceID: 0x67df
Revision: 0xe7
Number of Monitors: 2
Number of Logical Video Cards: 2
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 3840 x 1210
Primary Display Size: 20.75" x 11.65" (23.78" diag)
52.7cm x 29.6cm (60.4cm diag)
Primary Bus Type Not Detected
Primary VRAM Not Detected
Supported MSAA Modes: 2x 4x 8x

Memory:
RAM: 16336 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 4997426 Mb
Largest Free Hard Disk Block: 627213 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
VR Headset: None detected

pale pike
#

@tidal panther try updating your GPU's driver, it's very outdated

tidal panther
#

I downgraded it ... but okay I will update again to the last one

pale pike
#

@tidal panther look for any Windows update too

tidal panther
#

Video Card:
Driver: Radeon RX 580 Series
DirectX Driver Name: aticfx32.dll
Driver Version: 25.20.15031.1000
DirectX Driver Version: 25.20.15031.1000
Driver Date: 3 26 2019
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: Radeon RX 580 Series

#

AND LAST WINDOWS UPDATE but I get the same error ... I give up

honest river
#

@neat thorn How do I do this?

honest river
#

@neat thorn It worked, but now I do not hear any sound in the game.

neat thorn
#

@honest river remove the -nosound line and then
Current Workaround
This workaround will let you get in-game and play.
Goto the settings screen on the main menu
Goto the audio settings area
Set audio quality to Low
Lower all audio sliders to 0%
Apply settings
Join and play on servers normally
Once fully in game, redo your audio settings

honest river
#

@neat thorn oh ok thank you very much

neat thorn
#

Welcome!

neat thorn
#

@modern bridge Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

cobalt crystal
#

Is there anything i can do to resolve only 1 in 3 bites registering? I've got a ping of 70 to the servers

neat thorn
#

It's all in the timing. It may be the case of the other person having a high ping too.

fluid idol
#

Whilst I'm able to get all servers with ease, a friend of mine has trouble finding even 1 server and has to refresh multiple times for a server to appear once and then go again. We've tried changing the max results but not really sure what other ways we can go about it

neat thorn
#

Hang on, let me post something

#

No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

fluid idol
#

yep, that's also been attempted >.<

#

thank you though!

neat thorn
#

That's been attempted?

#

Let's do another one

#

Steam Subsystem Error OR No servers showing.
Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

fluid idol
#

Alright, will give it a try - thank you!

neat thorn
#

Welcome!

pale pike
#

@tidal panther hmm do you have any set launch option? dondiThink

neat thorn
#

@left saffron in here

#

Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

left saffron
#

alright thank you

neat thorn
#

Welcome!

neat thorn
#

@ancient sail The above post can sometimes help with ping

#

Try it!

rich plinth
#

im trying to put down a nest but it's not letting me. No message appears and I am female

amber tide
#

Hit the bite button and then hit B afterwards, it'll appear

rich plinth
#

that so weird. thanks tho

amber tide
#

Glad to help! 😉

chilly lodge
#

Do you know if The Isle server hosts (like PingPerfect) have the ability to make hidden 'reserved slots' that admins/etc can always connect with? Even if say the server shows 80/80 etc

pale pike
#

I know that PP does that yes @chilly lodge

chilly lodge
#

And it works for The Isle? I could let them know if they wanted to they could upgrade from 65 (its getting to be 60 fairly common now, so they're planning an upgrade) to 80, then maybe get 5 slots dedicated for admins and others they define (they're thinking of giving me one since they love my streams and promoting them)

unkempt moth
#

Hello. I have a problem about server

#

No sever found

#

How can I do?

pale pike
#

You can try this @unkempt moth

No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

unkempt moth
#

I did what you say

#

but it doesn't work

#

Does any soultion you know?

#

Is there any solution you know?

pale pike
#

adding theisle.exe into you antivirus / firewall exclusion list could help.
Also this :
open the command prompt as an administrator and run the following commands:
netsh winsock reset
ipconfig /flushdns
Then reboot your pc.

@unkempt moth

unkempt moth
#

you mean I have a virus in computer?

modern spear
#

no

#

but it could be that your antivirus/firewall blocks parts of the isle

#

and it won't do that if you add the isle to the exclusion list

unkempt moth
#

ok

#

I understand

undone dust
#

Hello and sorry to interrupt any developers. The issue Im experiencing is a multi-server "Kicked from Server: Host cancelled the connection"
Currently have: validated files, made sure avg made an exception to the isle, and not being banned.

How this happened?
First attempt into the game, the loading screen kinda cut fast (unsual). Then I tried to run Isla Nycta Server, which then went from 17% to 100% Attempted to load the gameplay only to be cut back eeing 100% down to 38% and back up with a warning of what was mentioned. Did this on my own server as well, and the issue prevailed. However loading screen was fine.

amber tide
#

Open an Administrator Command prompt by typing "CMD" in your taskbar search box and right click > run as administrator.
Once the command prompt is open you will want to enter these 3 following line:
ipconfig /release
ipconfig /renew
netsh winsock reset

Then restart your computer and try playing on a server. @undone dust

rotund depot
#

hello. One year back it was everythink ok but now i play 10 minits and the game will turn off. Why?? 😟

amber tide
#

Can you provide more information then that.. what happens exactly after 10 minutes, does it have an UE4 crash error.. does it give you a Host closed connection error @rotund depot

drifting echo
#

oh

void otter
#

So little update about my issue : after searching for 20 mins only thing i can find is a empty 60 persons servers with only one person in it is it normal? I talked with the guy, and he says he has the same issue as me.

#

@neat thorn

neat thorn
#

No it's not normal. The steam max pings should fix it or the ipconfig commands.

void otter
#

Well, this one server only shows when setting max ping in 5000

neat thorn
#

I honestly don't know why you're having connection issues.

#

You've done a nuke and pave.

#

It doesn't work at s friends house either.

#

It has to be down with something on your laptop.

amber tide
#

It seems like it’s a router setting.. I don’t think you ever answered before, but what security level is your router on? Most routers go low, medium, high and off

neat thorn
#

At this point I'd pick up a cheap USB wireless card and try that.

amber tide
#

Oooh at his friends it doesn’t work either.. damn nvm

neat thorn
#

It's not a router, his game doesn't work on a connection at a friend's house.

#

I'm tapped out of ideas at this point.

amber tide
#

Did he ever have any of the mods from the past installed? I think I remember you mentioning that already but just wanted to be sure

neat thorn
#

They completely numed their is and started over

#

Nuked*

#

So, probably not previously installed mods.

#

We have a completely fresh start and the same issue. It's got to be in the hardware or network driver. Possibly a bios setting but hard to say without seeing it in person.

neat thorn
#

Steam Subsystem Error OR No servers showing.
Open an Administrator level command prompt
Right click CMD - Run as Admin
Type ipconfig /flushdns
netsh winsock reset
Reboot your computer

amber tide
#

?

neat thorn
#

Someone with funny text name that I can't tag will need that. ;)

dark stag
#

sorry xD

neat thorn
#

There ya go! Fix above....

dark stag
#

thx

neat thorn
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Welcome!

neat thorn
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@glacial nexus Reset Controls/Controls not working properly | Method Two
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

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I know it says reset controls but please try it.

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Do this with the isle program closed

cursive salmon
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Il golden rafiki ok

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I want To talk To admine

amber tide
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This channel is for troubleshooting problems, not to talk to an admin. If you have a legitimate issue to discuss then I would suggest sending a private message to one of the admins

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@cursive salmon

neat thorn
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I messaged him.

honest river
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so,fuck this game, its unplayable, cant log in, game is freezing like shit, and dont say to my try turn sound off and shits like that

amber tide
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I’m sorry but if you need assistance then you need to ask for help, we are not mind readers and can help once you’ve brought up your issue. Please be respectful and courteous so that someone can assist you.

amber tide
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If you would like assistance then please provide your pc specs @honest river

toxic verge
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Anyone ever been unable to grow in survival even with 100% or not been able to progress? Ive had 100% for over 2 hours nothing happens even with full food water stamina. In progression I have just started got my 30 points but cannot hit insert to bring up the menu and when I hit escape the character and progression tabs are unable to be accessed, they are just faded not highlighted like the other. Idk what to and I have been searching to contact a game tech assistant all morning. Please help

neat thorn
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Are you in a sandbox server?

toxic verge
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No, has happened on all the official servers.

neat thorn
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Screenshot your character screen please? F12 in game

toxic verge
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in progression I cannot even access that screen once I hit 30 points. I have one for survival, give me a few please. Thanks also!

neat thorn
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Progression was disabled. It's survival or sandbox bow.

toxic verge
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Aha.... ok then survival is my only issue.

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i can't locate the screenshot, any idea what folder is saves too from in game?

neat thorn
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Can't remember let me find it

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Steam - view tab - screenshots tab

toxic verge
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i think thats it

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was not hurt was safe and this was a few mins after I hit 100%

neat thorn
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Should be a jpg file....that file doesn't work

toxic verge
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also should it start me as a juve instead of a hatchling?

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i have the screen shot hold on while I try to get it to load on here

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well I am looking at the screenshot but can't upload it from here, idk y

neat thorn
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Um k. Let's try another method.

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Click show on disk button. Should open to folder.

toxic verge
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it would not let me upload it , said the servers are unavailable

neat thorn
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Is your dino on the last growth in the character screen? Can't grow more than that....

toxic verge
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no i have never been past juvenile

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but never started at hatchling either.

neat thorn
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Hwtchli g is only if you accept a nest invite.