#🔧-legacy-troubleshooting-🔧

1 messages · Page 27 of 1

coral brook
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I still get freezing in the color screen, is there any fix for that?

real salmon
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So this has been going on for a while, is there a hotfix for the ingame recording not recording after a server reset

pale pike
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@coral brook Lowering sound quality if you haven't done so already

coral brook
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thank you

summer quail
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@real salmon There isn't a fix for that thusfar. Recordings must be stopped manually, whether that's pressing the recording button or exiting the server. They're not in a good state right now.

real salmon
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ok so by restarting the record after a reset should help? @summer quail

summer quail
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That will begin a new recording.

real salmon
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thanks

west arch
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@summer quail Sorry for getting back to you so late, all is fixed with the player now. Didn't try the fix uninstalled and reinstalled Steam and it fixed it.

summer quail
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Awesome, thanks for letting me know.

honest river
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anyone who know why I cant find eu servers?

marble falcon
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Hey guys I need to know if my laptop is capable of running the game

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AMD A6 -9225 Radeon R4, 5 computer cores 2c + 3G
4GB Ram
Its HP

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I do have a desktop one but I wanna see if the laptop is capable of running this first.

honest river
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I dont think

spark ridge
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please don't ping developers for questions that are answered on the store page

pale pike
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@marble falcon It will most likely not run the game. You can look at the minimum requirements for the game on the store page.

white wing
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Ok so my computer is able to load into the TestLevel Map, Theynaw, and V3 but when I load into V3 or Theynaw I am brought to the character select screen...
Whenever I try to choose my creature the game crashes

pale pike
honest river
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@marble falcon your laptop will 100% not be able to run the game bc its a laptop with hardware in it that's meant for checking emails and going on facebook. Depending on what your desktop specs are, they might be able to run it. But if its a desktop you bought at a store that isn't labeled as a "gaming desktop" it probably wont be able to run the game either

white wing
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Computer Information:
Manufacturer: HP
Model: HP Notebook
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD A6-5200 APU with Radeon(TM) HD Graphics
CPU Family: 0x16
CPU Model: 0x0
CPU Stepping: 0x1
CPU Type: 0x0
Speed: 1996 Mhz

pale pike
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Missing the rest of the information, discord has a character limit so you would have to send it in 3 separate post, but judging from just your CPU your computer might be too weak to handle the other map that are much more complexe than the test level. @white wing

white wing
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ah ok

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thnx

flint steppe
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<@&401466542140817419> @lilac thistle Someone's getting disconnected from the server with the message "Host has closed the connection". Any idea why or how to fix?

summer quail
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@flint steppe Apologies for the delay. Are they still having that issue?

flint steppe
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Np, not sure

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They aren't on the server atm, so possibly

obtuse saddle
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I'm stuck in a hole in Official EU 2 please help

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I¨m a sub rex half way to grow into an adult

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I don't want to spend hours sitting in a hole waiting to die...

summer quail
quick wasp
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I don't get any AI on IGP's server. It is on but has stopped appearing for me. If I go somewhere where other people are causing them to spawn they are there. But they do not spawn for me... Anyone know if this is a known issue?

native bloom
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ive been having some issues with gaining access to ANY servers to play the game.. I realize that everyone has been getting the minimum requirements issue bug on the main screen, I can host my own servers totally fine but for some reason the dial on the server search just keeps going and going and going... an added not too at the top right of the server search theres a shield and lock icon not sure what that is either if it has anything to do with servers not showing up for me.

summer quail
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@quick wasp AI only spawns for carnivores below 50% hunger.

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@native bloom Try changing your max pings in your Steam settings to 1000. Open your Steam library, go to the top left and click Steam > Settings > Ingame, Click the bottom dropdown box.

native bloom
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ill try that @summer quail ill get back to you after changing the settings

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THAT DID IT @summer quail thank you so much ive been DYING to play this game and have had it for 3 months and have been racking my brain trying to figure it out... thanks for your help!

kind raven
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I have reinstalled the games a few times now I'm still not able to switch full screen into a windowed for some reason. Is that due to os?

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I like can't switch into neither that and resolution's menu are blank lol

summer quail
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@native bloom Glad to hear it! Have fun.

pale pike
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@kind raven are you using a laptop?

kind raven
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yea

pale pike
kind raven
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nvm thanks bud, I just realized why xD it shouldn't even run I guess even tho fps is decent lol

pale pike
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you only have an integrated gpu is that it? dondiCG

velvet stream
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game freezing cant join any servers or host any since last patch, reinstalled the game no change

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Computer Information:
Manufacturer: Gigabyte Technology Co., Ltd.
Model: GA-990FXA-UD3
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD FX(tm)-8350 Eight-Core Processor
CPU Family: 0x15
CPU Model: 0x2
CPU Stepping: 0x0
CPU Type: 0x0
Speed: 4027 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce RTX 2060

velvet stream
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any suggestions?

frail crown
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question ? on survival playing with low quality is meta or its same to epic for see AI and player ?

honest river
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hi all, I wondered if anyone knew why our dedicated/hosted by GTX server was getting these errors and kicking people this is what the log says - [2019.02.20-11.36.03:366][580]LogOnline: Warning: STEAM: Steam connection failure.

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and if there anything we can do to fix or do we have to speak to provider ?

summer quail
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@velvet stream Try following this. If it fixes the issue for you, please let me know. https://steamcommunity.com/app/376210/discussions/17/1780513643843541491/

Hey everyone, we are investigating the issue some users are experiencing with the character select and skin customization screens freezing, stuttering or otherwise degrading client performance. We believe that it's been narrowed down to the AMD Bulldozer line of CPUs, specifi...

bitter egret
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Im trying to start up the game but when i start it i get a message telling me to cook the content or run the uncooked version. Any idea what I do in this situation?

honest river
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@little rapids @undone forum

undone forum
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Hello

honest river
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They just bought the game like 10 mins ago so hopefully yall can help?

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Cause if not he is gonna have to refund i think

undone forum
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I see

bitter egret
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hey @summer quail do you know anything about this

undone forum
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Do you have directx 11 installed? @bitter egret

bitter egret
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yes i do

undone forum
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GPU Drivers up to date?

bitter egret
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how do i check that

undone forum
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What graphics card do you have?

bitter egret
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uh

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its a laptop

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i dont know

undone forum
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Go to steam

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In the top left hover over help

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and press system information

bitter egret
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oh word

undone forum
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or

bitter egret
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what part is the graphics card

undone forum
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Okay, do this instead, then you can send the info

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Open up CMD

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Windows key + R

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type dxdiag

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press save all information

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Then that will give a file with your specs

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Look at the GPU

bitter egret
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is that under the display devices

undone forum
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Mine is GeForce GTX 1050 Ti

bitter egret
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mine is Intel(R) HD Graphics 3000

undone forum
bitter egret
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ok thanks

undone forum
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Try the ways that don't use third party software

bitter egret
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i tried the methods and im still getting that same problem

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forget it its more trouble than it's worth at thi point

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im just gonna refund it

summer quail
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@bitter egret Did you try a fresh reinstall? You may also need to add the game executables to the exclusions of your antivirus.

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If you don't know how to do that, let me know so that I can run it through you.

quick wasp
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@summer quail I am dying of hunger as no AI spawns at all for me only on that server. Has anyone else had this issue?

summer quail
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Which server?

meager pagoda
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On server "The Isle Official Internal" I keep getting the server signal lost error. All other servers work fine.

quick wasp
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IGParadise @summer quail

wild relic
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Most likely because it's a server meant for the devs and testers to do said internal testing.

pale pike
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yeah you can't go into the internal server @meager pagoda

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The game doesn't support integrated GPU you should do that refund unless you upgrade your computer (or change laptop) @bitter egret

summer quail
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@quick wasp You'll need to ask the server admins about that. We only handle official server issues here.

meager pagoda
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OK. The server has been open for awhile before. @bitter egret I have intel hd 620 graphics and game works fine for me

bitter egret
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My girlfriend plays too and she has a much lower spec laptop than i do and she plays regularly

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Over 600 hours

meager pagoda
bitter egret
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Thank you for the help i will try these out later

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Currently not near my pc

velvet stream
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@summer quail so i think it helped with the dino color selection screen, seems to help a little with joining the game but did still have some issues thinking maybe there is something else going on also maybe?

bitter egret
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it still says i need the "global shader file"

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dont get how i can run ark but not this lol

pale pike
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because your integrated GPU doesn't support directx11, it runs directx10, which is supported by ark but not The Isle. @bitter egret

bitter egret
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ohhh

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whats the difference between them

frosty karma
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Hello, cant finde Scent in Settings not even after i Deleted the Save Folder pls help

pearl oxide
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General differences, changes, and tweaks to their coding @bitter egret

bitter egret
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oh neat

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alright back to ark then 😛

frosty karma
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alright google best helper

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doesnt work too, why i have a fucking version of The isle and not the element to Scent, other have it wtf

pearl oxide
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There's only one version. You're probably deleting the wrong file, as there's an older Saved file that is no longer used.

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Hit Windows+R, then type %localappdata% in the box and press Enter.

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Find the folder titled "TheIsle" and inside of it you'll see the correct "Saved" folder.

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Delete that one. It will reset your graphics settings as well as your keybindings, and any missing keybindings will appear.

frosty karma
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does your shortcut windwos + R work for win7 too?

pearl oxide
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I'm pretty sure it will but I've only done it on Win10

frosty karma
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it does not work

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i mean your shortcut

pearl oxide
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Otherwise the correct filepath will be C:\Users\ <Your Name> \AppData\Local\TheIsle\Saved

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AppData is a Hidden folder though so you'll need to enable seeing those

frosty karma
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man i dont finde any of these things in my folder

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can i reinstall the agme would it work otherwise you need to patch and fix that

pearl oxide
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Re-installing the game will not affect this folder.

frosty karma
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why

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what are you doing to my pc with this game

pearl oxide
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Patching the game will also not change this folder. Your AppData folder is stored in a separate location from the game's files and are not affected by patches.

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Several programs all use AppData, not just The Isle.

frosty karma
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ye but in no game and i have alot

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like 200 on steam

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i have problems like that

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so

pearl oxide
frosty karma
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ye google it

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thx

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Alright it Worked, thx for you help

unreal mist
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still having the issue I explained in #401465522815893506 and #401465476661641217 . Tried someone's suggestion , and while it gives me a few more community servers, the official servers still aren't showing up. I hadn't changed anything from when it was working a couple of days ago so I don't know what's causing it.

pale pike
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@unreal mist Did you try adding the isle in your antivirus / firewall exclusion list?

you can also try a quick dns reset that might help.
open the command prompt as an administrator and running the following commands:
netsh winsock reset
ipconfig /flushdns
Then reboot your pc and look at the server browser again.

unreal mist
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tried both of those suggestions just now. Still no results 😔 I don't know what's wrong, i guess the isle just hates me lol

unreal mist
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i give up on it for now :P nothing is working

summer quail
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@unreal mist Have you tried simply reinstalling the game?

unreal mist
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Yes,

pale pike
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" A temporary work-around if you are unable to get server results from steam in-game, is to goto the steam client, click the view button, then servers, select the isle on the bottom left and join a server through this list built-in to steam"

there is also this pinned message from looter you can give a shot @unreal mist

unreal mist
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i'll try it out

pale pike
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not sure if the game should be running or not though, I think it has to be closed.

unreal mist
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The workaround worked for me

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Hopefully its just an issue in the patch though

frosty karma
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Why i cant finde any server in the isle , i press refreshing but no servers , internet is oke pls help

pale pike
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did you try this?

No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle. @frosty karma

frosty karma
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thx i will try this , always a help ! 😃

calm coral
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I am having a constant issue that every time i go to play i have to refresh the server list (even after typing the server i play on in the search bar) for more than an hour and i need help figure out a fix to it please

turbid surge
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This is not mainly related to The Isle, But most games are queued, And I can't seem to Update the game, Or any other game, Any way to fix this??

pale pike
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@turbid surge add Steam in your firewall/antivirus exclusion list and then run Steam as administrator

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@calm coral the fix is right above your message

turbid surge
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@pale pike Ty, Check PM though,

twin nacelle
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So I go to click play and go to the server listing and I'm not finding the US servers in the searches. I see the Eu ones, but nothing of the official US ones. How do I find the official ones reliably?

pale pike
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the most consistant way is to use this work around

" A temporary work-around if you are unable to get server results from steam in-game, is to goto the steam client, click the view button, then servers, select the isle on the bottom left and join a server through this list built-in to steam"

@twin nacelle

calm coral
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@pale pike thank you it fixed it super helpful.

twin nacelle
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Thank you.

turbid surge
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Well the problem is still there,and I have no clue on how to fix it

pure edge
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could someone please tell me how to post comments in the "ask-a-dev" section? It says you are not allowed, but doesnt show any info how to become access....

brittle helm
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Generally there's a ping or a mention for everyone when you're able to put your questions in.

pale pike
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@pure edge that's because it's only open once a week for about 2 hours. Every Tuesday from 5pm to 7pm.

pure edge
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@pale pike thank you for that information!

summer quail
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@turbid surge Are you still having this issue?

turbid surge
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Yeah

summer quail
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@turbid surge Can you send a screenshot of the problem here?

turbid surge
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Yeah I could

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Hold on

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It either says this

summer quail
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Have you tried reinstalling Steam?

turbid surge
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I installed Steam again, But called it Steam1

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So i still have the old one

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Should I remove the Old Steam?

summer quail
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Yes, completely remove Steam from your PC.

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Uninstall it via your control panel.

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When it's reinstalled, try running it as an administrator too.

turbid surge
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Okay

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I will do that now Karth

limpid geode
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Hello I have an issue / question about draw distance, it seems above medium or high I cant get 60 fps.

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This is fine, I dont mind playing in low, but i notice at low draw distance I see dinosaurs and AI before trees load

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how to fix this? Does draw distance setting affect how far dinos are drawn? or just trees and bush

pale pike
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it affect the distance at which trees/bushes/rocks appears on your screen, If im not mistaken there is no setting to change the draw distance of other players rn @limpid geode

limpid geode
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😦

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i mean it works to my advantage

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but kinda not since i need a better computer

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i can usually tell if some one approaching me or i near also by preformance drop when new dino comes near

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short period drop in fps

pale pike
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yeah that happens to most people without a top tier gaming pc really

limpid geode
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haha 1 more question

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my brothers PC has noticeably better night vision

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i think his gamma is higher

pale pike
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you mean the actual nightvision or just the normal vision during night time?

limpid geode
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without pushing n

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the color

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i see black he sees like detail and color

pale pike
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yeah he might have higher gamma settings than you

limpid geode
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do you know how to adjust gamma so i can see like him?

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like i get lost and die, he runs right to food

pale pike
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but, abusing gamma is a bannable exploit iirc so you shouldnt mingle with it

limpid geode
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i see

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i play mostly dilo anyways ... makes me sad I assume everyone see me like they have my brothers gamma

pale pike
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personally I just assume everyone abuse it and play extra safe

limpid geode
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are they going to fix it? bro says thenway was dark

honest river
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my game, there is a problem, when I'm on the screen to select the animal, the game keeps crashing many times, it gets in the way of playing

barren fulcrum
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I’m coming back to the game from a 8 month break and scent doesn’t work for me anymore. I’ve heard before about deleting a save file but I’m not very good with computers when it comes to that. Anyone willing to talk me through what to do please?

signal hatch
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Go to parameters, controls, and click reset. Then close your game and restart it. Sometimes you just need to logout and login back.

honest river
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@signal hatch
me or her?

signal hatch
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Oups, sorry, that was for @barren fulcrum

turbid surge
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Guys

barren fulcrum
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That didn’t work.

turbid surge
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I found a fix

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For the 0byte crap 😛

honest river
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my game, there is a problem, when I'm on the screen to select the animal, the game keeps crashing many times, it gets in the way of playing

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please help me

upbeat nimbus
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Not sure if this is the right place but, how do I delete recordings I've made that refuse to delete using the in game feature

delicate portal
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anyone know how ii can make my game client locate the official servers ?

night pagoda
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@cinder abyss I can join servers with ping 80 and up. From what the ping shows on the left side. Survival, sandbox, or progress.

cinder abyss
night pagoda
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Ok, thank you so much^^

young cape
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Anyone know how to resize the game/discord overlay to fit a screen? It says the game is too tiny for the discord overlay...

cinder abyss
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And attempt to verify the integrity of your game's cache which you can do by right clicking The Isle in your game library, going to properties, and then local files!

tiny plume
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Ive been having problems trying to use fake limp

proud crater
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fake limp was disabled

tiny plume
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Oh

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well r=then

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well then

proud crater
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now u gotta ACTUALLY break ur leg to check out new limp animations
rip

tiny plume
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rip

delicate portal
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anyone know how ii can make my game client locate the official servers ?

graceful spindle
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Guys

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So basically I got a rtx 2070, and I put on max setting on the Isle, and I was disappointed because my results of fps were only 40-30

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I think the cause is because my 8gb ram pc, but also are epic / cinematic setting similar? I refuse to believe that a video card can run witched III ai 80 fps full HD but no the Isle

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Or how much ram can the Isle take?

molten delta
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Cinematic is an engine feature, it disables level of detail streaming almost entirely, so everything is at its maximum quality all the time, even if it's only a really tiny speck on your screen. The quality setting is only really there for taking hi-res screenshots or if you own a PC that's ridiculously powerful.

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And yeah, it's more than just your GPU that matters. We're fairly CPU-bound and memory intensive with streaming map tiles in and out a lot of the time.

graceful spindle
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Alright thanks man

summer quail
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@delicate portal Try the following: Click "Steam" in the top left of your Steam library. Go to settings > ingame > click the bottom dropdown box and change your max pings to 1000.

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You may need to play around with the best setting for you. Some players have reported 500 works better for them.

graceful spindle
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Dinosauric do you think that if I got around 32gb of ram and rtx 2070 I should be able to get a smooth experience? I've done multiple tests but to no avail.

neat thorn
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what CPU?

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And resolution?

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You also need to remember that this game is still under development and is not 100% optimized. Comparing it to an optimized big name title isn't exactly apples to oranges.

narrow crescent
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So we are having issues with commands on our server. Just wondering if anyone has found a way around this. We type /goto Rea or /goto "Rea" but it takes us to Creature (which has Rea) in the name. While the quotes are accepted as a valid command it doesn't seem to honor the quotes. Anyone know a way around this? (Obviously SteamID works where we can)

ruby vale
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im using a mediocre laptop rn, where can i check if the specs are at or above the minimum requirements?

pale pike
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always available on the store page (the recommended spec as well) @ruby vale

ruby vale
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@pale pike are these decent or under the min requirement?

pale viper
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friend is having memory leak issues, the longer he plays, the more memory is getting taken up until he has to restart because it becomes unplayable, anyone know how to fix it?

neat thorn
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@ruby vale you need a dedicated graphics card. integrated won't work. So, your laptop looks like it won't work

pale pike
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@ruby vale what's the GPU installed?

neat thorn
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It's a Toshiba Satellite, it doesn't have one. it's integrated.

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Intel HD5500

ruby vale
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yeah thats the one

neat thorn
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That's integrated graphics. According to the Store page, not compatible with the Isle.

weak gorge
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If I'm not mistaken someone further up mentioned having integrated graphics on their laptop/computer and the game ran fine. I think he said it had something to do with the DirectX version, as most integrated graphics only support up to DirectX 10, and you need DirectX 11 minimum to get something even resembling good performance according to the minimum requirements.

turbid surge
summer quail
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@turbid surge To fix this, please reset your system’s Winsock connection settings by opening a Windows command prompt as administrator (go to Start -> All Programs -> Accessories, right-click on “Command Prompt” and choose “Run as administrator”) and entering “netsh winsock reset" (without the quotes). Reboot your computer and check if your problem is fixed.

ruby vale
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@weak gorge my card has directx 12 on it, is that any good?

weak gorge
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Supposed to be XD

kind musk
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hi guys, a friend of mine is having difficulties finding servers, either none show up or very little show up.

ruby vale
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@kind musk is he connected to ethernet or wifi, and/or is his connection stable?

kind musk
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stable connection, tried both ethernet an wifi, she mostly uses wifi though

ruby vale
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has she tried the max pings solution?

kind musk
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i tried Uninstall/reinstall, Validated game files, created an exclusion through windows defender (no 3rd party software installed), changed all server filter boxes and changed steam ping levels

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inside the isle log shows servers, but also a lot of failures

ruby vale
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no idea then, sorry i couldnt be of help. @pale pike knows more about this stuff

kind musk
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no worries, thank you for your help

cosmic wind
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im in need of some help i want to get the isle from steam but i cant due to steam not compatible with HP and need to get windows software to be able to play the isle. Does anyone else use HP laptop or computer to play the isle.

bold bear
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EU servers aren’t showing up for me. Possibly because I’m connected to a different broadband to what I have at another house. Have tried to refresh the server list but it either comes up with the US servers and testing ones.

raven vortex
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Greetings. I have been having problems getting into servers (not just Isla Nycta). I enter into the server and im immediately kicked from it with the message: "Kicked form server. The host closed the connection.". Verified the files and no results, Reinstalled the game and it did nothing either. Ran The isle on Admin and no results. This problem started 12 hours ago with no apparent catalyst for such. Can someone please help me?

neat thorn
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@cosmic wind You need 64 bit WIndows to play. That's what the error means.

strong solar
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@raven vortex I've been having the same issue only when I resolve it, it happens again out of no where the next time I try to join a server.

raven vortex
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for me its non-stop tho

upper pier
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Im having issues with being stuck on loading screen, or Dino customization any pointers?

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Im running a AMD quad core with plenty of ram, on top of a nvidia 1060..

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my machine is more than capable.

proud crater
raven vortex
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doesnt even work for me

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and i have Nvidia

stuck rock
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@upper pier what CPU do you have?

upper pier
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amd 8 core

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amd FX 8150 eight core processor. with 16 gb ram, 64 bit,

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with nvidia 1060..

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so well utilized machine... But ive been reading that its alot of amds having issues.. for some odd reason

#

@stuck rock Running amd 8 core

#

Ive had the game for about a week now, and cant even play... 😦

blissful iris
#

i need some help with my game, i switched to my proper resolution and i get 1 fps now..... Ive restarted the game restared pc and verified files nothing works please help

stuck rock
upper pier
#

so just wait it out for a while??

modern spear
#

don't tag devs

#

I think the only dev you can tag is punchpacket

upper pier
#

got it.

blissful iris
#

nevermind i fixed my issue just had to press reset on settings ig

#

lmao

midnight parrot
#

I tried reading back a bit but didn't find anything. My fps drops the longer I play, I'm pretty sure it's a memory leak issue. Anyone know of a fix? Ping me so I don't miss the response ❤

cosmic wind
#

Can you use a apple pc to play the isle

pale pike
#

Mac isn't supported by The Isle @cosmic wind

midnight parrot
#

yup! one sec

#

@pale pike want it posted here?

pale pike
#

ah yes @midnight parrot

midnight parrot
#

Computer Information:
Manufacturer: MSI
Model: MS-7968
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz
CPU Family: 0x6
CPU Model: 0x5e
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 3408 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 1070 Ti
DirectX Driver Name: nvldumd.dll
Driver Version: 25.21.14.1694
DirectX Driver Version: 25.21.14.1694
Driver Date: 11 12 2018
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 1070 Ti
VendorID: 0x10de
DeviceID: 0x1b82
Revision: 0xa1
Number of Monitors: 2
Number of Logical Video Cards: 2
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 3840 x 1080
Primary Display Size: 20.00" x 11.26" (22.91" diag)
50.8cm x 28.6cm (58.2cm diag)
Primary Bus: PCI Express 8x
Primary VRAM: 8191 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: VoiceMeeter Aux Input (VB-Audio

Memory:
RAM: 32728 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 1191043 Mb
Largest Free Hard Disk Block: 538919 Mb
OS Install Date: Dec 31 1969
Game Controller: XInput Controller #1 detected
VR Headset: None detected

pale pike
#

try updating your GPU's driver and see if it help

midnight parrot
#

I'll give it a shot, actually it might be a bit behind now that I think about it 😅

vague zealot
#

Hey so, I've noticed this ever since I bought the game, but whenever I press the "Refresh" button when looking for a server, I often come up with "No Servers Found." This is with hide outdated, hide empty, secure, and official all checked. After about 20-30 refreshes I do end up getting some results of the official servers I am trying to join, but they are often full, which leads to needing to refresh again.

summer quail
#

@vague zealot Try the following: Click "Steam" in the top left of your Steam library. Go to settings > ingame > click the bottom dropdown box and change your max pings to 1000.
You may need to play around with the best setting for you. Some players have reported 500 works better for them.

vague zealot
#

Okie doke, I will give that a try. thank you @summer quail

pale viper
#

anyone know how to fix memory leaks?

muted halo
#

Any reason why if I'm trying to join a server via the isle server menu I can't see it? Also, I've tried to join a specific server via the steam menu but it just drops me in some random ass server. No idea why this is happening but extremely frustrating

half urchin
regal mirage
regal mirage
pale pike
#

@regal mirage a clean uninstall and reinstall should fix your "content file locked" issue

summer quail
honest river
#

Español / English

Hola Buenas comunidad, necesito ayuda...
Tras instalarlo todo correctamente creo una partida y cuando elijo el modo de partida, supervivencia, modo sandbox etc.. al darle iniciar se queda la pantalla en negro y no avanza..

  • La primera vez de todas me ha dejado entrar para elegir dinosaurio herbívoro o carnívoro pero al ver que no habían muchos he salido y me he puesto en modo sandbox, entonces ya no me ha funcionado...
    He probado varias cosas, como ir al panel de control de nvidia siguiendo estos pasos:
    1 - Ve al Panel de Control de NVIDIA
    2 - Ve a Controlar la configuración 3D
    3 - En Configuración global ve a "Modo de control de energía" y dale a Máximo rendimiento preferido
    3 - Ve a Configuración de programa, a tu navegador y haz lo mismo (no está así por defecto en el navegador, en los demás juegos que te saldrán sí).

He instalado GeForce Experience, me he actualizado los ultimos drivers hasta la fecha, y el juego sigue igual... porque antes si y ahora no... me he gastado 20€ para poder jugar, no para tirarlos a la basura.
Alguna solución? Gracias!!

Mi pc:
Microsoft Windows 10 Enterprise 64-bit
Intel Core i5-6400
CPU @ 2.70GHz
16GB RAM
NVIDIA GeForce GTX 1060 3GB
x2 DDR4

#

English

Hello Good community, I need help ...
After installing everything correctly I create a game and when I choose the starting mode, survival mode, sandbox etc .. when you start, the screen remains black and does not advance ..

  • The first time of all I was allowed to enter to choose herbivore or carnivorous dinosaur but seeing that there were not many I left and I put in sandbox mode, then it has not worked for me ...
    I've tried several things, like going to the nvidia control panel by following these steps:
    1 - Go to the NVIDIA Control Panel
    2 - Go to Control 3D configuration
    3 - Under Global Settings go to "Power Control Mode" and hit Maximum preferred performance
    3 - Go to Program settings, to your browser and do the same (it is not like this by default in the browser, in the other games that will come out).

I installed GeForce Experience, I have updated the latest drivers to date, and the game remains the same ... because before yes and now ... I have spent € 20 to play, not to throw them away.
Any solution? Thank you!!

pale pike
honest river
#

Hello! I'm from NA and my friends are playing on EU servers; I've had no problem joining their sesions trough the "join game" option on the friendlist on steam.
But today they joiend a new official server : EU 3
When I click on Join game, nothing happens, but I can join any other session /server (EU and NA)

summer quail
#

@honest river Are you still having this issue?

honest river
#

Sorry I didn't see the alert!
I was able to join after getting this message once

summer quail
#

No problem. Glad to hear you have it sorted!

muted halo
#

@summer quail No fix from these actions. It's not that I can't find the server, just whenever I try to log into that server I
a) can't find it in the Isle server directory,
b) Try manually connecting through Steam Server Directory and get dropped into some other server, or
c) Try to Join Game/get Invited in game to the server and get sent to ANOTHER random server.

pale pike
#

@muted halo is your game already running when trying to join via the Steam Directory?

dusky locust
#

After new update, I cannot use my mouse when joining a server and the info tab shows up. Impossible to close unless im already a dino and opening the menu with ESC.

#
  • the camera on my trike is very wonky, zooming in and out whilst i trot
storm halo
dusky vessel
#

How does one actually... enter the burrow

tough dirge
#

Hold right click

dusky vessel
#

I'd test it out but I'm not able to burrow anywhere here

#

Thank you though!

tough dirge
#

Holding Right Click both makes the burrow and lets you in, np!

thin tide
#

No saved file for theisle? My burrowing / sniffing isnt working i went to delete the file but its not there after the update? was it moved

dusky vessel
#

Tried verifying game file integrity?

thin tide
#

yeah im doing that now to see if anything changes

#

And its still not there.

pale pike
#

type %localappdata% in your taskbar search box and press enter. Scroll down to The Isle, open it and delete what's inside. @thin tide

humble venture
#

Game freezes upon loading into the server despite having sound off and settings on low. Frequent big freezes as I continue playing as well. (I figured out a way around the lack of a cursor by alt tabbing)

#

Just listing off symptoms since I hid my dino before trying this: freeze as well when I turn sound back on when it was otherwise muted. Might be related to the same bug with the skin menu

raw rune
#

i dont have a cursor when joining a server so cant spawn

pearl oxide
#

Try pressing Alt and then Esc, I've heard that works

#

It's a bug with the game, will be fixed soon hopefully

raw rune
#

tried alt enter, tried alt escape, tried restarting, tried tabbing out then back in nothing works :/

#

i know there will be a hotfix today probably

pearl oxide
#

Are you playing the game in fullscreen or in borderless windowed mode?

raw rune
#

full

pearl oxide
#

Try changing it to borderless, out of curiosity

raw rune
#

ok

pearl oxide
#

And then doing those things

raw rune
#

ok i was borderless, I changed it to fullscreen , still no cursor but now pressing alt esc gave me the cursor.

#

👌

honest shuttle
#

the game redownloads after every update i have a backup file of the game but steam is not reading that game file already exists on pc it just redownload it in other file

astral spindle
#

I can't move my cursor in game?

pearl oxide
#

^Read above conversation

honest shuttle
#

@pearl oxide why do i have to search up

round moat
#

Sour was referring to Ellie

astral spindle
#

I did

#

and it didn't work

#

I tried alt , esc

#

didn't work

heady cloak
#

If the skin selection screen isn't working, is there a way I can fix that on my end? Is that some files being corrupted or something? Should I re-install The Isle?

tribal plume
#

for some reason with this new patch my computer with a 2070 is being throttled on gpu with just medium graphics, any ideas to why that might be happening?

north obsidian
#

Im having an issue where I can't get past the message of the day, I load into the server but regardless of whatever I do it's like the game won't allow my mouse to work after I've chosen a server. Specifically if the server has a message

humble venture
#

Discovered that I have to keep -nosound on even in game. Something with sounds is definitely causing the freezing and it might either be tied to ambient/weather/ or the new music

north obsidian
#

So yea I can't play because when the message of the day comes up, regardless of server I am unable to close it or have access to my mouse. I don't know what is causing it but felt like I should verify that I have tried to log into multiple servers to see if it was explicitly the ones I frequent and no its all of them.

frosty iron
#

@north obsidian Press tab and then close the motd.

north obsidian
#

will do

north obsidian
#

It doesn't work. Because I am in the choose a Dino screen ~ as I died last night. I push Tab and nothing happens, like the game doesn't respond to me doing anything. It's as if it is acting like I don't have anything hooked up ~ but its fine prior to me loading in and getting ready to choose a dino on a server.

#

If you push the window button and then press U it fixes the issue if ANYONE else is having an issue in the faction screen when loading in to choose a faction

rough marlin
#

CantDoAnyThing.ItsBugged

#

whatToPress

#

CantCloseTheMessageWindow.AsNoCurserShowedUp

#

Ok...ProblemSolved.

#

/.................

#

If any one see this screen and do not see the cursor. or do anything .

#

Press f11

#

will bring you on the window screen .

#

and then press alt ese

#

will give you cursor back then you can close the menu.

#

and go back by press f11 to full screen

north obsidian
#

@rough marlin Press the windows button then push U, should allow you to close the message of the day tab

honest river
#

@fickle glen Put your issue here

hot gulch
#

unable to see EU servers and unable to join friends that are in the server

pale pike
#

tried this? @hot gulch

No server found solution :
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

hot gulch
#

relaunching now was at 5000

#

@pale pike I love u xD worked

honest river
#

@pale pike Oh! Yes!:

Información del equipo:
Fabricante: MSI
Modelo: MS-7970
Factor de forma: Sobremesa
Entrada táctil no detectada

Información sobre el procesador:
Fabricante de la CPU: GenuineIntel
Marca de la CPU: Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz
Familia de la CPU: 0x6
Modelo de la CPU: 0x5e
Stepping de la CPU: 0x3
Tipo de CPU: 0x0
Velocidad: 2712 MHz
Procesadores lógicos: 4
Procesadores físicos: 4
HyperThreading: No compatible
FCMOV: Compatible
SSE2: Compatible
SSE3: Compatible
SSSE3: Compatible
SSE4a: No compatible
SSE41: Compatible
SSE42: Compatible
AES: Compatible
AVX: Compatible
CMPXCHG16B: Compatible
LAHF/SAHF: Compatible
PrefetchW: No compatible

Versión del sistema operativo:
Windows 10 (64 bits)
NTFS: Compatible
Códigos Criptográficos del Proveedor: Compatible 311 0x0 0x0 0x0

#

Tarjeta de vídeo:
Controlador: NVIDIA GeForce GTX 1060 3GB
Nombre del controlador de DirectX: nvldumd.dll
Versión del controlador: 25.21.14.1917
Versión del controlador de DirectX: 25.21.14.1917
Fecha del controlador: 2 de 20 de 2019
Versión de OpenGL: 4.6
Profundidad de color del escritorio: 32 bits por píxel
Frecuencia de actualización del monitor: 60 Hz
Tarjeta DirectX: NVIDIA GeForce GTX 1060 3GB
Identificador del fabricante: 0x10de
Identificador del dispositivo: 0x1c02
Revisión: 0xa1
Número de monitores: 1
Número de tarjetas de vídeo lógicas: 1
No se ha detectado ninguna interfaz SLI o Crossfire
Resolución de pantalla principal: 1920 x 1080
Resolución de escritorio: 1920 x 1080
Tamaño de la pantalla principal: 62.99" x 35.43" (72.24" diag)
160.0cm x 90.0cm (183.5cm diag)
Bus principal: PCI Express 16x
Memoria VRAM principal: 3071 MB
Modos MSAA compatibles: 2x 4x 8x

Tarjeta de sonido:
Dispositivo de sonido: Altavoces (Realtek High Definit

Memoria:
RAM: 16336 MB

Varios:
Idioma de la IU: Español - España
Tipo de soporte: No determinado
Espacio total en disco disponible: 2201976 MB
Bloque libre más grande en el disco: 246507 MB
Fecha de instalación del SO: ene. 01 1970
Mando de juego: None detectado(s)
Visor de RV: Ninguno detectado

wind yoke
#

help just loaded the isle for my son to play but all i get after i have loaded it is this message {the global shadercache file c:/program files (x86)/Steam/Steamapps/common/the isle/enhine/globalShaderCache-PCD3D_sm4.bin'is missing. Your applicayion is built to load COOKED contemt. no COOKED content was found;this usualy means you did not cook content for this build. it also may indicate missing cooked data for a shader platform (e.g. open gl under windows , have loaded and unloaded then loaded again to see if it would fix but no luck

pale pike
#

@wind yoke what GPU is installed on your son's computer?
COOKED content usually is due to a GPU not supporting the right version of Directx

#

@honest river your system seems fairly capable , not sure what is causing your issue , make sure everything is up to date ( windows update / drivers)

honest river
#

@pale pike ,,Thank you, but everything is updated, the screen remains black and only the audio is heard ...

neat thorn
#

Your Geforce driver should be 419.17. Is it?

honest river
neat thorn
#

Have you restarted since the issue?

honest river
#

restarted?

neat thorn
#

Restarted the computer

#

Maybe a WIndows update hiding out waiting for a restart?

honest river
#

I already did it yesterday, but I'm going to try again, now I'm telling you that such ...

neat thorn
#

It also may be worth a full game and/or nVidia driver reinstall

#

something is bugged

cosmic iris
#

i can't get my mouse cursor in game when I load into the server menu...any fix for this?

steady plover
#

Issue: Not sure why this is happening. Yesterday I downloaded the updates and had a play through things fine. Now its the next morning and I'm having an issue. When I go to join a server, after the percentage reaches 100% and shows me the server's message of the day my mouse/trackpad completely stops working. I cannot see any mouse icon or click on anything. This is quite annoying as I can't close the message and progress into the creation of my dino. I started up my own test sandbox server to see what colors I like on certain dinos, and strangely the mouse works normally in that scenario. Any help would be greatly appreciated so that I can get back to playing with other people. I'll post my system info below.

#

My System Info:
Computer Information:
Manufacturer: Dell Inc.
Model: Inspiron 5570
Form Factor: Laptop
Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz
CPU Family: 0x6
CPU Model: 0x8e
CPU Stepping: 0xa
CPU Type: 0x0
Speed: 1992 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: Intel(R) UHD Graphics 620
DirectX Driver Name: aticfx32.dll
Driver Version: 23.20.16.4973
DirectX Driver Version: 22.19.162.4
Driver Date: 2 28 2018
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: AMD Radeon R7 M460
VendorID: 0x1002
DeviceID: 0x6900
Revision: 0xc1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 13.54" x 7.60" (15.51" diag)
34.4cm x 19.3cm (39.4cm diag)
Primary Bus Type Not Detected
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers / Headphones (Realtek

Memory:
RAM: 16281 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Tot

pale pike
#

@steady plover try hitting tab to bring up the player list , alt-enter , alt tabbing.

some of these may bring back the cursor which will allow you to close the MotD

#

@cosmic iris same as above

steady plover
#

I'll give that a try now Paco, thanks!

#

Nope that didn't seem to help the issue I'm having.

honest river
pale pike
#

try bring those graphics setting down, cinematic looks a bit much for your system @honest river

neat thorn
#

Oh, you are trying to create a server, not play on one.

#

has that method worked before? I have always created a server via SteamCMD then played on it through a client

#

I tried doing it that way and it always crashed for me

#

The button you are clicking on is the Hosted Server button.

#

@honest river

hollow valley
#

Any way to fix the stupid audio bug that causes your game to go 0 frames? I heard it has something to do with my AMD 8300 Processor. I really need help. I've been dealing with this since the day I got the game. Its really starting to piss me off. I know it has something to do with the audio because if I disable it in launch options the problem no longer exists.

pale pike
#

the only thing that helped some that I know of is lower sound quality @hollow valley

hollow valley
#

Is this just under the radar of the devs, its stupid how many patches have gone by without it even being addressed

muted halo
#

@pale pike No it isnt. I find if its running when I'm using the steam directory it won't let me log into the server proper

pale pike
#

the devs know about the issue, but it takes time to figure out the why, and the how to fix(or work around) the issue. @hollow valley

muted halo
#

Was able to log into the proper server once yesterday. Now I keep getting dumped into the other server

pale pike
#

Im not too sure why it brings you in the wrong server then @muted halo :/

muted halo
#

Ugh

#

so annoying 😦

#

Is there any way to block myself from being put into a server? Like banning the IP address or something

pale pike
#

not that I know of

muted halo
#

+ugh

wild frost
#

ok its bacjk

#

solved by relogging

honest river
#

@neat thorn Oh, thank you very much, I have no idea, what has never been seen, because I have not been sold any servers, you have not learned much in this game, you have not played as ... but I do not know what that is of the SteamCMD.

@pale pike I've put the graphics in low mode and it's still the same ..

noble fossil
#

pls help

#

whenever I eneter a server im stuck on message of the day

#

cant see my mouse, none of the keys do anything, and I tried restarting my pc

#

<@&401466542140817419> anyone? lol

#

sorry its just rly bugging me and its 2am

pale pike
#

hit f11 to scale down your game, hit alt tab

#

@noble fossil

#

a cursor should show up somehow

noble fossil
#

still not working sorry :/

pale pike
#

are you on the dinosaur selection screen?

noble fossil
#

yes

pale pike
#

Im not sure what to do then to be honest

noble fossil
#

¯_(ツ)_/¯

#

feels bad lol

mystic widget
#

i hit my windows key, then select close

noble fossil
#

ok I tried a server where I had already spawned in and I could make it work from there still dont know about the 1st one tho

#

@pale pike yess it fixed itself.

#

I just had to join a server I was already a dino on, press esc then close the rules tab from there. then when I returned to the other server the mouse appears now

narrow mulch
#

For some reason my mouse cursor disappears every time I start the game and join any server. I am unable to even close the server message of the day box

noble fossil
#

@narrow mulch try what I just said

pale pike
#

you should be fine to hit tab to bring the player list and click close when you enter a server where you already have a dino, Im just not sure how to bring the cursor within the character selection screen @noble fossil

#

so make sure you dont log out before having respawn if you die for the time being😁

noble fossil
#

yeah lol. theres a few servers im in where im a dino so Ill be fine thanks

narrow mulch
#

Yes I’m familiar with this

#

But is their a way to not have to do that every time I start a server

noble fossil
#

nah I only had to do it once

dusky vessel
#

Any fixes for a friend who can't see servers in the list?

proper flint
#

use steam servers function

dusky vessel
#

What if it doesn't find any there

#

Nvm she was in favorites <_<

pliant mica
#

is there a way to fix this horrible screen shaking

wild frost
#

Do you know a way to keep the game on top so you can still hear stuff while you're doing something on another window?

short oak
#

The MOTD cannot be closed as the cursor isn't showing up. Can only fix that with having a second monitor. Any other solutions?

thin tide
#

I deleted the saved folder in my files to get my sniff/burrowing to work cause it wasn't and when i reloaded the saved file wasn't there anymore. It says if i delete the saved folder it should come back/restore upon relaunch so what am I doing wrong or how do i get it back.

(I have done an integrity check)

pale pike
#

where did you find the saved folder? @thin tide

thin tide
#

Um in engine I didnt have one in theisle folder lol did i break it? @pale pike

honest river
#

Anyone else experiencing "pending connection failure" while trying to log on the servers? I got this issue after the latest patch and so did my friend. After clicking on the server, there is a black screen for like 5 seconds and after that it goes to 38% loading and "pending connection failure". I have read old steam convos about this but launching steam as administrator didn't help. Idk whats wrong. It's so damn annoying ;_;

pale pike
#

@thin tide might want to verify files integrity again.
do this to delete the right one :
type %localappdata% in your taskbar search box and press enter. Scroll down to The Isle, open it and delete what's inside.

#

add theisle to your firewall/antivirus exclusion list and do this

open the command prompt as an administrator and running the following commands:
netsh winsock reset
ipconfig /flushdns
Then reboot your pc and try playing on a server again @honest river

#

type CMD in your taskbar for the command prompt btw

honest river
#

Also, is there any stuck assistance? my dryo is stuck in the burrow. Idk if it's a bug or something but I tried multiple times and nothing. I logged off for now. Just asking if there is any admin that could help when I log back in? Otherwise I need to wait till I starve to get out :/

pale pike
#

you would have to ping an admin using the "@ official server admin" tag in the appropriate server channel to have on tp you out

cobalt crystal
#

Is there a fix for the camera stuttering?

#

when trotting

amber raven
#

@cobalt crystal Fixed next patch.

cobalt crystal
#

Ok thank you

worldly timber
#

ok and what can i do about my computer going into hibernate mode or shut down when fps drops when playing. i have geforce graphics card and the regular navidia graphic card and both are updated. geforce shows it no longer supports the game. can i get some help on this issue please

summer quail
#

Not entirely sure what you're asking. Your computer enters sleep mode while playing?

honest river
#

@pale pike I still have the "Pending connection failure" even though I did all the steps. So the problem must be on devs end. My friend reported the same issue and I have heard more people say they experience it also, after this newest patch.

honest river
#

What is the shaking of the screen when walking, sick play

pale pike
#

Not too sure what is causing the issue @honest river, if you tried everything I told you then I'm out of solutions sadly.

#

@honest river it will be fixed next patch, going to have to wait it out

honest river
#

@pale pike Yep, I did absolutely everything. I hope it gets fixed on next patch. Since I am not the only one with this issue :/

pale pike
#

@honest river actually, can you set your fps limit to 45 fps to see if it helps?

honest river
#

@pale pike big thanks)

unborn lava
#

@pale pike 45 fps fixed my screen shake too

winter sorrel
#

Eh, replays working or nah? Can't get them to work.

lethal charm
#

Me neither, "T" should start the recording, im I right?

ruby vale
#

replays are horribly broken rn

#

keep auto record on instead of pressing t, it doesnt work

summer quail
#

Servers will have replays disabled by default until enabled manually. It's likely the server you're on has them disabled; not that they're in a functional state anyway.

silent spoke
#

i cannot

#

well

#

all of the servers aren't fking loading

cosmic wind
#

I need some help, if I want to reset my laptop will it delete the isle and would have to buy the isle again even tho I have steam on my phone

pale pike
#

@cosmic wind The Isle is stored into your steam account, as long as you log back on the same account you can download and play the game from any computer

strange geyser
#

I need help, all of a sudden my game goes from 59fps ( In title screen) Way down to 4fps and usually I get 30fps in game but now I cant even get into a server ( I have tried un-reinstalling the game) Please help.

#

P.S All my graphic settings are low

neat thorn
#

What do you mean by can't get into a server? What exactly happens?

strange geyser
#

Lags so bad the game crashes

mild tree
#

any one know about the mouse going away when your in the sever menu

alpine wasp
#

bleeding still heals from ambushing and spinning 😦

neat thorn
#

It's supposed to. You're just supposed to sit so you don't die, bleed still heals standing up.

dawn shale
#

I saw this Bug already posted but there might be a solution to it. In the selection screen I can't move my mouse. It just like disappears. Anyone know how to fix it?

ruby vale
#

@dawn shale there are loads of solutions; alt tabbing repeatedly, alt esc, windows key, f11

dawn shale
#

Fixed it, thanks for the help though

summer quail
#

@alpine wasp You will always heal bleed, regardless of what state you're in.

wicked onyx
#

Im curious as to why its very hard to get servers to appear in my search list. Ill have to refresh many many times to finally get US1/US2 to appear, but I can NEVER seem to get US3 to appear. I refreshed about 200 times before I got it to appear once. Ive tried selecting or unselecting or typing in pretty much everything. Why cant we save servers on a preferred list so we dont have to "find" them and have them never appear?"

safe beacon
#

i need assistance with my game please. for reference i have been playing for a week, well just over, but today i am having issues connecting to any server

#

nothing has changed with my router or ocnnection settings

neat thorn
#

@wicked onyx go to steam settings, "in-game" section and lower "in-game server browser: max pings / minute", reply if it worked

#

Try 1000 and see if it helps

wicked onyx
#

@neat thorn yes, this helped, thank you so much! it took about 45seconds for the servers to appear, much longer, but EVERy single one appears now!

neat thorn
#

Yeah, it's slow but it helps. You can also try other numbers there to see what works best.

wicked onyx
#

considering it took far far longer and about 100 refreshes to normally see, this is much better! I dont mind the wait, thanks for the info

neat thorn
#

Welcome!

safe beacon
#

I still need help

neat thorn
#

I only found two people that have fixed your issue @safe beacon One of them updated all of their drivers and the other changed their internet provider. A third one actually Uninstalled Steam itself and reinstalled everything and that fixed it. I'm not finding many solutions for that issue as the message states it's from the Host.

#

It looks like PunchPacket has told people to go to a command prompt as Admin (Windows Key + R, CMD as Administrator), type netsh winsock reset, restart computer. See if that works?

safe beacon
#

@neat thorn update, how curious, i recieved a VAC ban apparently, but i cant find information about it

neat thorn
#

VAC for the Isle?? That comes from Steam, not from the Isle. Interesting indeed. Gotta talk with Steam Support to find out I guess.

safe beacon
#

hold on

#

well i have no idea what has happened. I do use a shared machine and im not sure if others activity or so might have gotten int he way, i feel really annoyed now

#

its not even like i can appeal it

neat thorn
#

VAC bans are automatically issued by Steam. The Isle devs have no control over it per PunchPacket. That sucks.

safe beacon
#

well, goodbye isle, you was fun

neat thorn
#

Probably time to stop sharing your machine and account.............

#

if you didn't do anything.........................

safe beacon
#

i deffinatly didnt do anything, what can you do to cheat on a game where you literally can only eat and drink 😄

pearl oxide
#

VAC bans trigger automatically when Steam detects outside software manipulating your game. Not mods or programs like Reshade but more severe things like cheats.

safe beacon
#

if i posed the running programmes could you guys tell if anything unusual is opperating?

#

i feel so betrayed 😥

pearl oxide
#

The VAC ban as I understand it will permanently be part of your account's record but you can try reaching out to Valve to see if they can repeal the ban

#

However I should also tell you that VAC is almost always accurate.

safe beacon
#

wonder if they could give me a more detailed report on what actually happened?

#

ffs, well thank you for the professional and speedy replies

#

i hope the game makes it to a more solid state than it is now, gl guys.

split sand
#

so is there any way of going into spec mode without hitting the backslash button?

#

Also what are the commands for the different weather types? (storm etc)

thick kayak
#

i can't find any server for some reason

#

nvm worked now

surreal flower
#

There's probably no fix for this, but I have a bug where the alignment of other dinosaurs doesn't show on my screen. Everything is facing in a random direction and drifting around without turning to face the direction they're moving. It's a pretty crippling bug since I can't see where my prey or predators are facing when hunting/being hunted

pale pike
#

@surreal flower is your "smooth fps" enabled?

surreal flower
#

nope

pale pike
#

try turning it on

surreal flower
#

alright, one sec

#

It works, rather stuttery, but works. What an odd fix for what seems like a network issue

#

on the other hand, the camera stuttering issue that some dinosaurs have seems to become way more prominent.

sullen cove
#

I don't know if this belongs in here, but my boyfriend is having an issue where when he trots his dino stutters. Its actually causing his dino to slow down. Anyone know what might be causing this?

#

It doesn't do it when he walks or runs, just when he trots.

pale pike
#

@surreal flower that should be fixed next patch i believe but for now, adjusting your "max fps" setting to 45 reduce it by a great lot

molten shuttle
#

So, for some odd reason, once I installed "The Isle :: Patch 0.1.52.9", I can only see a few servers. I've checked my filters and tried changing them. The really odd part is if I ask for a specific server, like One in a Box, 1 of the 4-5 servers show up. Each time I hit refresh, it changes between the one that appears, but only shows me 2 of them. Any ideas on a fix?

#

Sorry, it was the patch before this one.

lilac thistle
#

@molten shuttle That'll be because server owners need to update their servers to the latest patch

molten shuttle
#

Even if I have it set so outdated servers still appear?

lilac thistle
#

Yeah, the filters don't really work properly right now.

molten shuttle
#

Ah, okay. Thanks!

lilac thistle
#

If the problem does persist however you can try the solutions here:https://steamcommunity.com/app/376210/discussions/17/1693788384133493388/ @molten shuttle

Finding your System Specs Follow this: https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba Now that you know you system specs, do the meet the minimum system specs shown on the Store Page? STOP! Have you Googled your problem? Most problems can be easily solved by a simple goog...

#

oh crap wrong link

molten shuttle
#

lol

lilac thistle
#

fixed

molten shuttle
#

ty

humble venture
#

Any luck with the AMD Processors or has that hit the backburner for now?

neat thorn
#

That is an UnReal engine issue, IIRC, and not much they can do about it. Maybe with the recode................

silk wind
#

So I have this problem where only a handful of servers show up on my screen at once. In order to find the server I want I have to push refresh like 100 times. Even when I have all of the boxes un ticked, I still barely get any servers. Does anyone know why this might be?

pliant lodge
#

i usually keep server search results at 100 or 200 and type in a portion of the server name into the server name search bar and that usually helps. i also have "hide outdated" ticked off

#

but if you wanna see basically all servers, you gotta set it to 1000. it takes longer to show servers than 100 but youll get 10x the results

silk wind
#

I have it set to 1,000 currently, and I only have about 10 to 20 servers show up, nothing changes when I set it to 100 - 200

#

when I specifically search for the server, it says no results half the time.

orchid forum
#

I tried installing the new updates but the game just stays at 0kbs download. Already did a bunch of stuff to try and fix it but it got down to uninstalling and reinstalling.

neat thorn
#

@silk wind Steam - Settings -In Game - In Game Server Browser Max pings to 1000 instead of 5000

#

Steam upper left corner, then settings

deep crystal
#

I cannot drink or eat on my dino. I've had the server admin team try to help me and they sent me here. I validated my files, that didn't work and I've restarted steam and my computer. The admin changed my dino and that still didn't work. What can I do to resolve the issue and play the game again?

pale pike
#

type %localappdata% in your taskbar search box and press enter. Scroll down to The Isle, open it and delete what's inside. @deep crystal

honest river
#

Hello! I have a problem with my carno on EU 1. I'm stuck in the textures of a small hollow along the Northern Canyon and i cannot move!
Edit: I can't even login at the moment because the server is full...

bitter roost
#

@honest river You need to go to #401465680848748547 and tag the Official Server Admin rank for help to get unstuck, however I don't believe any admins are available at present. You could always try the /stuck command too.

honest river
#

Ok thank you!

honest river
#

The unstuck doesn't work, i'm doomed 😦

deep crystal
#

@pale pike i deleted the localappdata and tried to play in my private server and official servers with no luck. I still cant eat or drink. Any other ideas? TY

pale pike
#

@deep crystal could you take a screentshot of what happens when you stand to water to drink or a bushes to eat?

deep crystal
#

@pale pike In my haste I uninstalled and am reinstalling now. I will message you with an answer once i get back on.

pale pike
#

oh dw , I probably would have suggested the reinstall either way

dusky vessel
#

Wait

#

Or try restarting steam

#

Mine did the same, albeit only 2 minutes instead of 40 minutes

#

Might be dependent on your internet connection

meager mountain
#

hey so i just bought the isle last night and ive run into two problems that i didnt know were going to happen lmao. i have nowhere else to go except to ask here because i have no idea what to do otherwise.

#

i thought the driver thing wouldve been easy but my computer cant recognize the update i need so :/

neat thorn
#

That' because the cooked conent error means your graphics aren't supported

meager mountain
#

ahh so if i can figure out how to update the graphics driver, the cooked content thing will go away or..?

neat thorn
#

No, it's not supported by The Isle. It doesn't have the required RAM or hardware

meager mountain
#

oh .

#

well

#

this sucks

neat thorn
#

Your card is the GeForce G210?

#

Per the picture above?

meager mountain
#

yes

#

to be honest i had no idea it actually existed until last night

neat thorn
#

it doesn't have enough VRAM and it also doesn't support DirectX 11. Those are the problems.

#

Always check the Minimum recommended requirements for a game to be sure you can play or ask in the Community section. I don't think there's anything you can do without upgrading the video system.

meager mountain
#

ah okay. thanks anyways.

neat thorn
#

If you do decide to upgrade your card, it should have at least 2 GB of VRAM and support DirectX 11. Gives you something to shoot for!

meager mountain
#

ah alright, thanks!!

deep crystal
#

Ok so i just finished downloading again and it still doesnt work. The game is still very unresponsive and some features dont work.
Eating and drinking seem to not work regularly. I was able get my trike to eat and drink while hold E and pressing the f12. I don't know why this worked but after a while it didn't work anymore (tried while drinking)

I was able to fill up my food and water through this method.

I checked my fps and frames and they are normal.

While strafing (pressing w and d at same time) the dino is very choppy and goes each way for a split second instead of a smooth strafe.

While holding Q, the dino rubberbands in the animation and I am unable to sniff a direction. If i am holding Q and press f12 it started to work a bit then stopped working again.

#

Could the issue be family-share related. I use the steam feature on the game with no malicious intent. I recently started using this feature and am now having issues for the first time....

neat thorn
#

Family sharing was removed in 2018 from what I know and hasn't been put back in

#

Quote from a Dev "Punchpacket [developer] Jul 14, 2018 @ 2:44pm
Family sharing was disabled to prevent players from maliciously exploiting it to gain advantages over other players, which is unfortunately what people were using it for before we disabled it. In order to play The Isle you need to disable family sharing and own The Isle on your own account."

weak idol
#

Anyone has any idea why this happens?
The graphics go all messed up, looks as if river is dry, but the actual river runs below the dirt graphics?
This happens mainly when running my actual screen size 1920x1080.
Setting it to 1280x800, seems to be a sort of solution but yeah.
(I do apologize if this was put in wrong channel)

neat thorn
#

Looks like it just hasn't loaded in yet..

#

How much VRAM does your graphics system has? SLow loading can be a result of that

weak idol
#

It's as far loaded as it will get though. Does not only affect the river, affect hills and rocks too.
For VRAM 1004MB, if I'm looking at the correct thing (sent pm)

honest arrow
#

whenever i try to join a server it sasy that the host as lost connection, a while ago the game worked just fine

neat thorn
#

Last time someone in here posted with that it was due to a VAC ban.....might wanna check your account. Host Closed Connection, by chance?

#

That said, open a Command Prompt with Admin privileges, type "netsh winsock reset". Restart your computer and see if it helps

#

@honest arrow

honest arrow
#

ok

honest arrow
#

@neat thorn still doesn't seem to work

#

@neat thorn nvm now it workds, thanks

shut hedge
#

hey guys, having trouble finding the IGP server, i have no spelling errors, nothing is ticked off in the filters and ive tried dropping my steam in game server browser, im not new to the game and have never had this problem, anything helps.

olive ginkgo
#

I've been having a similar issue

#

Only EU servers show up on my server browser, no US servers

neat thorn
#

@shut hedge @olive ginkgo Steam - Settings -In Game - In Game Server Browser Max pings to 1000 instead of 5000
Steam upper left corner, then settings

shut hedge
#

already done my son, i tried all the options,

#

fire wall exception also added

olive ginkgo
#

it worked for me, thank you

shut hedge
#

im not worried ill just play another server if i want to play

barren fulcrum
#

I still cant get scent to work for me. Ive verified the games files and reset the key bindings. What else can I try?

barren fulcrum
#

Nvm fixed it

silk wind
#

@neat thorn Holy crap thank you, it worked! Now I see over 100 servers instead of just 5 or 10

ruby vale
#

not exactly an isle issue but sometimes during gameplay the taskbar appears, and messes with the game since my cursor goes over to the taskbar and i can accidentally click out of the game. anyone know a fix?

neat thorn
#

Might be a background app or your hand is tapping the windows key without you realizing

#

My Mail app pops up a notification that does the same thing sometimes, you can disable Notifications if you need to

ruby vale
#

@neat thorn it happens at random for me

#

i might be tapping something or it could be a background process but all the things i have open rn have been the same for hours

#

and the windows key doesnt really do anything besides bring up the search

gaunt arch
#

My Scent is not working. Tested it when its not raining with water nearby. (Drinkable lake water) and i just cant Scent.. Looked it up on Youtube. And he showed me but i dont have the "input" file to delete. SO idk what to do..

gaunt arch
#

Fixed. Nvm. 😃

dense comet
#

Can I ask a question ?
And the question is a lil bit weird

#

Can i take the model of the neuro spino so i can make a mod in a hat in time ?
and a hat in time using the ue3

copper bay
#

hi guys so, since the recent patch i haven't been able to find servers, i have done everything that the help guide on steam says, with the firewall, even disabled it, reinstalled game, moved game to SSD, any help would be appreciated.

#

if this is the wrong place to ask that let me know

dense comet
#

i was having the same problem btw
but i fix it when i deleted the save file so maybe that will fix it but dont delete any save file, there's a file you can deleted from and there's a video on how to fix the controls let get this real quick

#

maybe im wrong so dont do it right the way

#

not my video

robust latch
#

@molten lintel post your screenshot here then pls

molten lintel
robust latch
#

so what was your problem?

#

ah i know lol. you are playing on the test level map... i think thats what you are talking about?

#

you need to play on "The Isle V3" or "Thenyaw" map. i personally recommend you V3

molten lintel
#

ok i'll leave the one im in and try that

glad sleet
#

Yeah your game looks fine Imo

robust latch
#

yeah, that map you are playing right now is, like the name says, a Test level. there you can test some dinos

honest river
#

So, I can't find steam workshop for the isle and it's really annoying me. Workshop search also isn't working

robust latch
#

@molten lintel search for the official servers. there are 3 for US and 3 for EU. On those servers you wont have anyporblems with admins

#

@honest river because its not there atm. Mods coming back once the dev kit is back

#

you cant play mods rn

honest river
#

Ah, thank you! I took a break from the isle and when I came back it wssnt there lol

robust latch
#

yeah, no idea when or if its coming back

molten lintel
#

that worked thank you!

robust latch
#

:D np mate

#

just wrong map

forest bone
#

has anyone got any issues trying to select a faction (herb/carno)? My mouse disappears on that screen only for some reason

dusty elm
#

server list does not appear. give me some tip

neat thorn
#

Steam - Settings -In Game - In Game Server Browser Max pings to 1000 instead of 5000
Steam upper left corner, then settings

strange sentinel
#

I have a problem with the smell in the game. I have the buttons set up but it does not want to activate.
I have searched once on the internet, I have already downloaded the game deleted three times. this is my call last call for help.
Can you help me?

neat thorn
#

Is it raining?

#

smell doesn't work in the rain

modern spear
#

did you try deleting the 'saved' folder? that worked for me a while ago

neat thorn
#

Deleting the game doesn't remove the saved folder, so yeah, probably that

strange sentinel
#

il try that now

#

but furst i need to instal the gam

#

game*

copper bay
#

i dont have that folder

modern spear
#

huh

neat thorn
#

@copper bay save game isn't for you, this is

#

Steam - Settings -In Game - In Game Server Browser Max pings to 1000 instead of 5000
Steam upper left corner, then settings

modern spear
#

It's still weird that they don't have the folder

copper bay
#

i did try that too, i shall try again

neat thorn
#

If that doesn't work, it might be your antivirus blocking it. Might need to add an exception to your A/V for TheIsle.exe

copper bay
#

i did that too

#

i also disabled it

#

and my firewall and tried

#

i dont know whats up, since the .9 patch i cant find servers

neat thorn
#

One last thing: Open an Admin Command Prompt (CMD). Type netsh winsock reset. After it completes, restart your computer

copper bay
#

ive tried everything else

#

ill give that a shot

strange sentinel
#

That dit not work

neat thorn
#

What didn't work, the save folder?

strange sentinel
#

yes

neat thorn
#

Does the compass appear?

#

Some dinos you have to hold Q a long time before it finishes.

copper bay
#

well i can honestly say nothing has worked

modern spear
#

does it do the animation and not show the scent marks or does it not do anything

strange sentinel
#

it does noting

#

for the record i have a frensh keyboard

neat thorn
#

Go into settings on the Isle menu and go to Controls, then reset. It's Q by default, maybe something is screwed up?

#

Q on English keyboard, anyway

strange sentinel
#

on a frensh keyboard the q is move left

#

its a for me en that does not doe anyting

neat thorn
#

Even after you change the keybinds?

copper bay
#

welp i give up. ill try again eventually. thanks for helpin bud

strange sentinel
#

yes

neat thorn
#

SOrry, I don't have anything else for the server list issue

#

Most likely it's still a firewall or antivirus issue

strange sentinel
#

ok

#

can i play the game with a contoler?

neat thorn
#

Maybe? I think it works OK with Xbox controller but Devs have said controller support is marginal at best

strange sentinel
#

ok

#

in controls er is a left en a right line what is that all?

summer quail
#

@strange sentinel Go in your file explorer, search for %localappdata% in the address bar, navigate to "TheIsle" folder and delete the folder inside named "Saved".

craggy wasp
#

Hey, I have a question about ping.
I noticed I have 300 ping on and EU server and 500 ping on other EU servers located in london, which Ins't to far away from me (Netherlands) Is there anything I can do to get better ping for this game, because I only have it on The Isle.

summer quail
#

Unfortunately this is the average ping for a full server currently. Hopefully we'll see a drop after the upcoming recode for the game and/or when we have a better server provider.

lilac thistle
#

The ping isn't accurate if im not mistaken

neat thorn
#

I have noticed that it drops once you get in game sometimes also

unique bloom
#

It's more accurate if you go into your character tab, under group and look from there.

craggy wasp
#

So how can I see my actually ping? :3

#

Ah ok thank you

summer quail
#

That was according to patch 0.1.50.9

neat thorn
#

My server will show on the list as 50-70 ping but in game I'm 20

ionic nest
#

Hi im having issues finding servers.. alot of the time it says no servers found. Is there any fix for that?

neat thorn
#

Steam - Settings -In Game - In Game Server Browser Max pings to 1000 instead of 5000
Steam upper left corner, then settings

#

@ionic nest

ionic nest
#

@neat thorn Thank you! it worked

lilac mural
#

@honest river is the screen stuck with the server message up? or just the faction select screen by itself

honest river
#

It's just the faction select screen by itself, it loads in and shows the world like frozen kind of like when you load in your dinosaur but then it goes to the faction screen and she can't select anything

lilac mural
#

@honest river Keep holding Alt and hit Tab to cycle windows, keep tabbing until the window for The Isle comes back, then keep holding alt while you click on the button you need in game

#

not sure how many times you might need to do that until the mouse comes back

#

for me, it was just when the server message was stuck open

honest river
#

Alright we'll try that, thank you. ^^

lilac mural
#

Hope it works! and you're welcome 😃

copper bay
#

hi, so ive done everything now that i can think of, and i still cant seem to connect to the servers. im really confused. and in need of help

neat thorn
#

At this point might be best to post on the Steam Discussion forum

#

Are you sure you're on .9 and not .8?

honest river
#

@lilac mural Thanks again, it worked. :D

lilac mural
#

@honest river yay! happy gaming!

copper bay
#

yes

neat thorn
#

Are you using a VPN by chance?

#

Have you opened the ports in your Modem and not just your firewall?

copper bay
#

yes

neat thorn
#

That's the only thing left I can think of

copper bay
#

thats the last thing i tried

neat thorn
#

If you've done Windows Firewall, A/V and the Max Pings fix.

#

When you did netsh winsock reset what did it say?

#

Did it say complete and to restart your machine? You did it with an Aministrator Privileged command prmpt? Right click CMD.EXE and choose Run as Admin.......

copper bay
#

i went through that an hour ago

#

im not doing that again

neat thorn
#

and it says no servers found or just nothing happens?

copper bay
#

no servers found

lilac mural
#

can you see any servers using the steam browser? if they show up there it could just be something blocking the game?

copper bay
#

? what do you mean

lilac mural
#

from the main window in steam click view > servers

#

then hit change filters bottom left

#

set game to the isle

copper bay
#

ok so i see them. i have no idea whats blocking it , since it still doesnt find them even if i disable my firewall and after i did everything in all the guides.

neat thorn
#

What A/V?

lilac mural
#

^

copper bay
#

is that "Audio Visual" or "AntiVirus"?

#

or does that mean something else

lilac mural
#

anti virus

copper bay
#

avira

lilac mural
#

have you added the game to whitelist, or switched to gaming mode, not sure what exact options that has

#

or try just turning it off completely

#

or, maybe someone else knows this, is there a specific anti-cheat that runs with the isle that also could be blocked?

neat thorn
#

Try adding THeIsle-Win64-shipping.exe to your exclusions as well as the Isle.exe file

#

The Isle - Binaries - Win64

copper bay
#

welp thats the last thing i can do

#

then ive officially tried everything i can think of

neat thorn
#

That's the last thing I can think of. It's the file the Isle actually runs

lilac mural
#

@copper bay any luck?

copper bay
#

not yet, so i started making bacon and eggs, cause i got annoyed

lilac mural
#

oh haha, well better to take a break than get too frustrated

#

you can also try joining a server from the steam browser, the game can't be open yet it will launch automatically

#

see what happens, might be a temporary fix

copper bay
#

that didnt work i tried it after i learned of that

#

they are not responding

lilac mural
#

oh

hardy pumice
#

few issues (no matter the server) canot eat or drink, tried relogging multiple times, different servers, diferent pc, different internet still nothing has worked if someone could get in touch and help me out would be great thanks

honest arrow
#

whenever i try to join i lose connection to the host, yesterday it did the same thing, then i did a thing and it's fixed, but now it doesn't work agains and honestly i don't want to do that thing everytime

lilac mural
#

anyone know what causes dinos on my screen to walk sideways or backwards? it's not for every one i see, and not 100% of the time either. maybe a ping issue? mine sometimes gets high, but i don't know what is average yet for this game

pale pike
#

@lilac mural is your smooth FPS enabled?

lilac mural
#

no

static leaf
#

Hey guys, when i try to open The Isle it starts to instal directx then says Active and then the game is gone.. wont open any ideas?

jovial vine
#

so, i am in the USA but i can never find any USA servers (usually my friends are always on US servers and cant find EU servers) i always find chinse, Russian and german servers is there something im doing wrong?

static leaf
#

Nobody?

summer quail
#

@static leaf Tried to restart your PC?

static leaf
#

tried that indeed, also updated all driver and did all windows updates.

#

trying to re-instal the game atm.

neat thorn
#

Reinstalling game won't affect that, it has to do with your IP address

#

Are you using a VPN?

static leaf
#

No i am not.

neat thorn
#

Oops, got two questions mixed up

#

SOrry,

static leaf
#

^^

neat thorn
#

What version of WIndows do you have?

#

@static leaf What version of Windows do you have? Is it 64 bit or 32 bit?

static leaf
#

Windows 10 x64

neat thorn
#

Ok, that's a good start. What video card?

static leaf
#

RTX 2060

neat thorn
#

Me too! Love that thing. Ok, hardware is good. Sometimes that issue can be hardware.

static leaf
#

Just bought my new MSI laptop it just wont open the game. its weird.

neat thorn
#

Might be because the process is still running. Open Task Manager and kill any Isle processes that are running

#

If there are any

static leaf
#

None atm but its still installing now.

neat thorn
#

@jovial vine Are you on a VPN? It sounds like your IP address has you in another country which is why the Isle is giving you EU servers. Try rebooting your modem or shutting off your VPN if you're using one

jovial vine
#

oh ill try that thanks!

pale pike
#

@lilac mural try enabling it

static leaf
#

After reinstal the game is still not opening.

neat thorn
#

Any error or other messages at all? Is perhaps your AntiVirus blocking it? Might need to add an exception for that

static leaf
#

No message at all, i tried disabeling the AntiVirus no change

neat thorn
#

Hmmm, at this point I might look through WIndows Event Viewer to see if there is a missing DLL error or something. Hard to troubleshoot with no errors present

pale pike
#

does your laptop have an integrated gpu @static leaf?

neat thorn
#

If you navigate to the install folder and launch it from there rather than the shortcut does it say anything different? Steam - SteamApps - Common - THe Isle

#

He said RTX 2060 so sounds like full blown mobile vid card

static leaf
#

I have no idea what i just changed or what happened but it works now 🤔

pale pike
#

his cpu could come wirh an integrated card, making it possible that the game is attempting to use the integrated one instead of the rtx

neat thorn
#

Oh, that makes a lot of sense

static leaf
#

Thanks alot for the support guys

neat thorn
#

Have fun!

copper bay
#

Hi friends.

#

I still have my issue

neat thorn
#

NO servers show up?

#

Are you on WiFi or Ethernet?

copper bay
#

ethernet

neat thorn
#

and WIndows 10 or 8?

copper bay
#

ethernet and 10 im no heathen

#

i just cant see why they are unresposive to me,

neat thorn
#

I'm going to have you check something, hang on

copper bay
#

if someone knows what to do im all open for ideas, the steam servers for multiplayer on the isle are inresponsive and ive tried every single trick ive heard of, so if anyone can help much appreciated (just laying the problem out there)

neat thorn
#

Is your Network Profile set to Public or Private? That can change some things that get through the firewall

#

At least, it can affect Firewall settings

#

left-click the tiny network icon (computer screen symbol) in your system tray at bottom-right (near your clock), then a menu pops up

#

left-click the first network item that comes up near the top of the menu, such as Network Connected or similar network name

#

under the top section labeled Ethernet, left-click the first network item that comes up near the top, such as Network Connected

#

at the top, under Network profile, change from Public to Private

copper bay
#

i have changed both those settings

#

and edited the firewall

#

and tried it with it disabled

neat thorn
#

Or check your FIrewall settings and see what Profile you have the ports open under and set it to that

copper bay
#

friend, ive now done that 3x.

#

it didnt work 😦

neat thorn
#

When did this start? update to .9 or .8?

copper bay
#

.9

neat thorn
#

Have you tried a 500 or 250 Steam In Game Ping Rate?

copper bay
#

yes

#

ill try it again though

neat thorn
#

Max Results set to 1000 for the Server Browser?

copper bay
#

even from steams server list the isle servers for me are not responding

neat thorn
#

Oh, so from within Steam itself you can't even see them?

copper bay
#

i can see them

#

but when i go to join they are server is not respong

neat thorn
#

Wait, so you boot up the Isle, Click Play, get the server list, pick one and click COnfirm and it says not responding?

copper bay
#

no i dont see them in game

neat thorn
#

ok

copper bay
#

they dont show up at all

neat thorn
#

That's what I thought but just checking

#

FOr your firewall did you add the whole ISLE folder or just the EXE's? Punch once said to do the whole folder on teh Steam forums

copper bay
#

you know what

#

worth a shot

neat thorn
#

Is there a Firewall on your Modem or Router also?

copper bay
#

yes

#

i didsabled it and tried

#

it didnt work still

#

adding folder didnt work

neat thorn
#

Have you tried flushing your DNS?

#

I'm running out of ideas here

#

ipconfig /flushdns in an Admin Command Prompt

copper bay
#

that didnt work

#

well ima try one more thing

neat thorn
#

I searched through the forums for this issue and it always came back to Firewall or Max Pings in Steam

copper bay
#

same

neat thorn
#

I would think though that if you can see them in the Steam Server Browser but not the Isle it has to be firewall or A/V related. Just kinda thinking out loud here. Steam is allowed through to see them but the Isle itself is not. maybe get rid of all the exceptions you have and start over to see if it will Auto-Prompt you to allow and work

copper bay
#

i tried that too

neat thorn
#

Have you posted in the Discussion pages and waited for Punch? At this point I'm seriously out of ideas

copper bay
#

i did i lilbit ago

pale pike
#

did he attempt a dns flush?

neat thorn
#

yes I had him ipconfig /flushdns

#

He said everything was working in .8, then quit in .9 with the update

pale pike
#

at this point, im not sure if it is an issue on his end but rather the game's fault

#

there is not much else that punch coild have him do, you pretty much walked him through everything i could think of

neat thorn
#

I'm kinda with you on that one, although a full de-install re-install didn't help

#

I was hoping Punch as a Dev could at least take notes and bugcheck from a Dev end

frosty karma
#

why i cant get my red horns with allo ?

#

i alway go for red no sign of it

neat thorn
#

Colors were removed............

frosty karma
#

ye but funny story my firend is giga and me 2 he goes for red.. hes have red, i go for red as giga too no red

#

explain that

bitter roost
#

Is it his detail?

frosty karma
#

yes

bitter roost
#

Are you playing female and not male?

neat thorn
#

It won't show until you're an adult

#

I just checked in Survival and it does work as an adult so it looks like it wasn't removed, sorry.

frosty karma
#

im adule hes adult, hes red im not

#

adult

#

@bitter roost yes female* w8t dont tell me only male get it

bitter roost
#

Its only for males you dork

#

XD

frosty karma
#

fml

#

xD

little rapids
#

Hey @bitter roost Why is that peacock bright and colorful???

honest river
#

I've been trying to Host my own local server on the DV Test level but every time I try to it crashes to a black screen.

#

Any solutions?

molten lintel
#

Curser isnt showing on the selection screen

#

What do i do

proud crater
#

ctrl+alt+delete, bring up the task manager, move task manager to one side of the screen and click things while task manager is still the active program

hardy pumice
#

few issues (no matter the server) canot eat or drink, tried relogging multiple times, different servers, diferent pc, different internet still nothing has worked if someone could get in touch and help me out would be great thanks

neat thorn
#

@hardy pumice at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

hardy pumice
#

thanks

weary ember
#

Playing on the Server: The Isle Official EU 3 but often almost 7/10 i cant find it why? firewall open and i found other servers. sometimes i only can see china servers...

neat thorn
#

Steam - Steam Settings - In-Game - Max Server pings to 1000 instead of 5000

copper bay
#

Hi again

neat thorn
#

@tawdry grail Steam - Steam Settings - In-Game - Max Server pings to 1000 instead of 5000

#

Hi @copper bay any updates on your issue?

tawdry grail
#

@neat thorn doesnt fix it

#

looking for a particular server that isnt showing up at all when people are currently on it

neat thorn
#

Their server browser needs some work, it happens to me too. You could also try 1500 or 500 to see if it helps

#

Try searching by name or partial name? Sometimes my own server doesn't show for me even though I know it's there.

tawdry grail
#

i am searching partially :c

neat thorn
#

Then don't search partially. Serisouly, sometimes not using any search terms gets it to the top of the list

#

also make sure your server search number is at 1000.

#

Can't remember the exact name for the line but Server Count? SOmething like that

tawdry grail
#

ah i got it

#

dumbest thing tbh, ty tho

neat thorn
#

What was it so we can maybe help others with it?

#

@tawdry grail

tawdry grail
#

i deleted all my files x_x

neat thorn
#

Oh......

heavy void
#

bacon is not lethal

weary ember
#

changed to 1000 and worked. thx

mild stump
#

So i cant connect to the server. It starts letting me in and then says host closed the connection. Any ideas?

neat thorn
#

Is it just one server or all of them?

mild stump
#

Was only attempting US1. Its letting me in now. If it happens again ill attempt the others.

silk wind
#

What button do I push to record? It used to be R but for some reason I can’t do it anymore.

neat thorn
#

T

copper bay
#

hello\

#

i still cannot find servers at all, and at this point ive exhausted evrything i can do on my side. still need help

timid hare
#

I can't join the servers I normally join now, it keeps saying "Pending Connection Failure" and then I can't do anything else and I had no problem with it a few hours before. Is there anything I can do to fix this? I've tried several things...

rotund spruce
#

Do I just wait for the cursor dissapearing on selection screen bug to be fixed? Ive scrolled through all of the fixes anyone has ever mentioned and none of them work. Even if I get the Carn/Herb tab to highlight, clicking on it cancels out the selection. I currently have absolutely no way to play.

late cloud
#

I have the same problem as Nic Nac

pale pike
#

@timid hare
Try adding theisle.exe in your antivirus/firewall exclusion list and do this :
Right Click on the Start Icon.
Click on Command Prompt.
The Windows Command Prompt Window will appear. Type in: ipconfig /flushdns. and press ENTER.
You should receive the following message: Windows IP Configuration. Successfully flushed the DNS Resolver Cache.

#

Not sure how one fixes a missing cursor on the dino selection screen.

finite moon
#

Hello, a friend of mine is experiencing a issue where it keeps forcing her into servers for EU when she is in the US. Would anyone happen to know a fix for this?

neat thorn
#

Check/Change her IP address

#

Or shut off her VPN if she's using one. Her IP address is based outside the US if that's happening

#

Could also try restarting the modem

#

@finite moon

split sand
#

before i could press ctrl h (or shift h i dont remember) and remove chat and the hunger and water bar and all that stuff. Same in replays. Now i cant?

modern spear
#

can't you do that with f10

#

idk what is what but f12 and f10 are for screenshots and disabling HUD

amber raven
#

^ May require a reset of your settings too.

bleak yoke
#

Hi All,

#

Anyone able to help me with spawning as a grown adult dino and skipping growth on survival mode on a dedicated server, i followed some guides but cant get this working

proud crater
#

@split sand the "hide HUD" is set to ctrl+h in my settings but the actual key is now F10

#

it switched over with the last update but the in-game list of controls doesn't show it :/

#

@bleak yoke "dedicated server" as in you clicked the "Host" button from the server menu?

#

just spawn in as juvie and type /grow in the chatbox, then hit escape and click Growth, type /grow again to get to full adult

split sand
#

kk thx for answer every1

bleak yoke
#

thanks to all that responded, while going through i made a slight error, simple safe log before editing file i must have been just logging out, editting file quick uploading and the server was still reading the file from ingame as i have set log out time to 60 secs,

#

problem solved 😉

#

I have another question though, is it possible to set water dinos for example Spino to not swim so they walk under water giving them the advantage to ambush from below when someone drinks?

pale pike
#

no @bleak yoke

honest arrow
#

guys i can't enter official server EU 3 and some other servers

#

the only server i've been able to join so far was pangaea survival

#

but i have a bunch of friends at official EU 3 but for some reason i can't enter

modern spear
#

can you not find it or does it kick you if you try to join

#

if it kicks you what does it say

honest arrow
#

host lost connection to the server

#

or something like that

modern spear
#

some people have a similar problem, for them it says 'host closed connection' but I've never seen a solution for it, might have overlooked it though

honest arrow
#

yeah it's that

#

@modern spear no wait, it doesn't say that it says that i lost connection to the host