#My wacom tablet suddenly stopped working after an update (?)

13 messages · Page 1 of 1 (latest)

rich talon
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i updated my packages with sudo pacman -Syyu today, and after doing so and issuing a system restart input-wacom stopped detecting my tablet. it isn't a problem with my USB ports, i checked. It detects and powers my tablet, but my mouse cursor will not move when i place the stylus down, and input-wacom says no tablet is detected
i plugged my tablet into my laptop with a static crunchbang++ installation and it worked just fine, and i booted into my windows partition to test it and it worked just fine, so i have deducted that it is a software issue related to an update. i suspect the driver compatibility with the kernel has to do with it, but i'm not sure
I use an Intuos Pen & Touch Small
things i have tried:
-restarting the tablet driver
-manually selecting my tablet in the input-wacom KDE GUI (it doesn't show up at all)
-uninstalling and then reinstalling the input-wacom package (this did nothing)
things i have yet to try
-downgrading packages

journalctl -f and unplugging and plugging it back in results in this

May 16 17:27:47 zerosys kernel: usb 1-6: new full-speed USB device number 12 using xhci_hcd
May 16 17:27:48 zerosys kernel: usb 1-6: New USB device found, idVendor=056a, idProduct=0302, bcdDevice= 1.00
May 16 17:27:48 zerosys kernel: usb 1-6: New USB device strings: Mfr=1, Product=2, SerialNumber=0
May 16 17:27:48 zerosys kernel: usb 1-6: Product: Intuos PTS
May 16 17:27:48 zerosys kernel: usb 1-6: Manufacturer: Wacom Co.,Ltd.
May 16 17:27:48 zerosys kernel: hid-generic 0003:056A:0302.000E: hiddev97,hidraw4: USB HID v1.10 Device [Wacom Co.,Ltd. Intuos PTS] on usb-0000:00:14.0-6/input0
May 16 17:27:48 zerosys kernel: hid-generic 0003:056A:0302.000F: hiddev98,hidraw5: USB HID v1.10 Device [Wacom Co.,Ltd. Intuos PTS] on usb-0000:00:14.0-6/input1
May 16 17:27:48 zerosys kernel: input: Wacom Co.,Ltd. Intuos PTS as /devices/pci0000:00/0000:00:14.0/usb1/1-6/1-6:1.2/0003:056A:0302.0010/input/input26
May 16 17:27:48 zerosys kernel: hid-generic 0003:056A:0302.0010: input,hidraw6: USB HID v1.10 Mouse [Wacom Co.,Ltd. Intuos PTS] on usb-0000:00:14.0-6/input2
May 16 17:27:48 zerosys mtp-probe[121534]: checking bus 1, device 12: "/sys/devices/pci0000:00/0000:00:14.0/usb1/1-6"
May 16 17:27:48 zerosys mtp-probe[121534]: bus: 1, device: 12 was not an MTP device
May 16 17:27:48 zerosys mtp-probe[121554]: checking bus 1, device 12: "/sys/devices/pci0000:00/0000:00:14.0/usb1/1-6"
May 16 17:27:48 zerosys mtp-probe[121554]: bus: 1, device: 12 was not an MTP device
May 16 17:27:48 zerosys kernel: usb 1-12: reset high-speed USB device number 10 using xhci_hcd```
just in case this information is of any use

anything else i should try?
silk glade
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check if the driver loaded for the usb device is the intended one/same as before?

lone sparrow
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as in run poweroff, then hit the power button to turn the machine back on once it's completely off (fans stopped spinning)

rich talon
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okay so power cycle i'll try that today and see if that fixes anything

rich talon
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did not work
itsover

rich talon
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also thank you both for taking the time to respond

silk glade
rich talon
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output of usb-devices for the tablet

D:  Ver= 2.00 Cls=00(>ifc ) Sub=00 Prot=00 MxPS=64 #Cfgs=  1
P:  Vendor=056a ProdID=0302 Rev=01.00
S:  Manufacturer=Wacom Co.,Ltd.
S:  Product=Intuos PTS
C:  #Ifs= 3 Cfg#= 1 Atr=80 MxPwr=498mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=03(HID  ) Sub=00 Prot=00 Driver=usbhid
E:  Ad=81(I) Atr=03(Int.) MxPS=  16 Ivl=2ms
I:  If#= 1 Alt= 0 #EPs= 1 Cls=03(HID  ) Sub=00 Prot=00 Driver=usbhid
E:  Ad=82(I) Atr=03(Int.) MxPS=  64 Ivl=2ms
I:  If#= 2 Alt= 0 #EPs= 1 Cls=03(HID  ) Sub=01 Prot=02 Driver=usbhid
E:  Ad=83(I) Atr=03(Int.) MxPS=  64 Ivl=2ms
rich talon
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looks like this is an old bug, found something talking about usbhid incorrectly claiming graphics tablets after kernel updates, usually usbhid ignores it but sometimes it will take it and prevent the device from working. found bug reports from 2004 talking about this issue

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supposedly it can be fixed by copying the tablet's ID into the hid-core.c blacklist and rebuilding the kernel

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so i can either do that or wait for an update that fixes it